Pulte Homes Reviews

Pulte hires bad contractors who do bad jobs. They don't follow Field Manager's instructions. Field Managers are overloaded and they don't have enough bandwidth to monitor quality of work. Pulte's internal quality team does pathetic job and that's why they certify home with so many issues which homeowner need to point out. Before closing I had marked several items but those were not fixed so I accepted several flaws as it is, just to ensure no further delays in moving-in.

Cheap materials and poor craftsmanship for money paid

To say this was sloppy work would be a compliment. There was no attention paid to the construction of this home throughout the process. We pointed out easily half a dozen major construction mistakes (incorrect materials used, bathrooms being placed in wrong places, open holes left in the roof) and have a list of over 50 items that need to be addressed, nearly half of which were raised prior to closing. One of the field managers (now removed) openly admitted that no one was supervising construction for a period of several weeks while he was gone, so the sub contractors literally did whatever they felt like with zero quality controls. If you buy here, be prepared to babysit and monitor the entire construction process, and to spend the months following closing chasing Pulte to fix the mistakes they let happen during construction. ... More

We really enjoy our home, but the warranty items that need to be addressed after moving in....have been a challenge. We've had appointments scheduled, where no one has showed up to work having to be redone. Really enjoy the community and area....the customer service could have improvements.

You submit issues and the response you get from the trades is “not sure what’s happening” or “ it’s the standard” even if the workmanship is poor it’s still the “Standard” Evie

need to improve the quality of the workmanship and vendors used, finishing is so bad, also may need some corrections to the design, From our experience of staying at Pulte home for 20 years, this new one, required lights on at couple of places even during the day, like entry from Garage area and on top floor near laundry room to master bed room area

Our Superintendent Tom was great! Our experience with Pulte Mortgage and Pulte Warranty has caused this to be a poor rating.

Very disappointed with the responsiveness to issues

Poor process in working with new homeowners to assist in the orientation of all the aspects of a new home. We have some early issues and it's difficult to get answers and assistance.

Quality of Workmanship, just average! Responsiveness to issue, poor be ready t wait couple of months to have ur issues fixed!! Celebration day do not be overwhelmed everything looks pretty in ur new home, inspect the house thoroughly every nook and corner!!! For that matter if u have washer/dryer make it a point to run a full cycle, do not believe installs for granted, Granite counter tops inspect every corner run ur fingers....Dont say Dont buy, but pay attention to detail if u want peacefu move in....Good Luck

low quality workmanship. Lots of scratches/scuffs on new walls/cabinets/flooring, etc. We identified issues at our final walk through but things took weeks to get fixed after we moved in. Very slow response. Overall, I would not recommend this builder.

I chose Pulte not only because of the appearance of quality homes, but because it came with high reviews. This is one of my biggest mistakes. Half stars should be an option!

We built a new home in the Brookfield subdivision and seeing leaks in the basement from day 1. My basement floor stays wet even after running dehumidifier continuously and my insulation on two sides is completely wet! I reported this issue multiple times thru their warranty portal but they have not done anything regarding this issue. Also there were multiple items that we were told that will be completed after closing, field manager opened up all the work orders on the closing date, but even after almost 9 weeks, all of those items are outstanding. We are missing 4 window screens, one bedroom door needs to be changed, hand rails is not stained, etc. Another annoying thing to Pulte is their sod quality is so bad! The brand new sod that they placed(they have only done half yard!) is growing only weed and have some kind of disease which is showing all kinds of brown patches. This is not just me but most of the new homes who received new sod in last 6 months are having the EXACT same issue! They are really bad with after closing items! Make sure everything is done before you close otherwise you are stuck in the limbo for god knows how long. ... More

Biggest mistake I ever made, was buying from Pulte. Workmanship is terrible. Warranty issues brought to attention months ago still have not been addressed. If you are buying from Pulte, be sure to get a 3rd party inspection prior to close, and refuse to close until every deficiency is addressed.

1) Not happy with the quality of upgrades such as base boards, doors, Faucets, flooring. Quality is missing, drywall etc....no quality check done. 2) No supervision of work, customer has to identify and point out issues. 3) Walk through during every stage of home construction is superficial. 4) Paid for water softener hookup ~$800. I was told that whole house will have softener. After moving in found that kitchen faucet and refrigerator do not have it and that was not communicated to us during the option selection which would have helped us to make the decision. Now we have to pay additional $1000 to water softener guys to change the plumbing. 5) Bathroom all faucets leaking under the cabinets, builder is not obliging...they say there is no leaks even after they saw the leaks. I'm investigating further and will make sure builder is accountable and does not repeat this kind of business operation to other customers. Investigating myself with the professional to make sure my ask is accurate. 6) We have upgraded all our toilets to higher toilets. during inspection found that they do not follow through on the upgrade, I had to point it out to superintended, they acknowledged the mistake and changed the toilets again. This clearly shows flaws in their operations. 7) I look for perfection not look for issues. but I found in every step in the process, we were pushed but no proper service rendered. 8) I can name few people who did their best to cater to customer services: 1) Angie - Good sales person and very responsive. 5 star for her service 2) Shane - Superintended, excellent in getting the fixes done. 4 star 3) Daniel - Jr superintended, excellent in customer experience. 4 star 4) Trevor - Pulte mortgage. Very professional and entire loan closing process was awesome. 5 star for his service. ... More

My new townhouse was closed in June. Location is very good, but construction quality is really worse. During the final walk through, I already found some quality issues: crooked door frames, bad stained stairs. Although I never stain stair wood before, however, I believe I definitely can stain wood stairs better than their painting contractors. Also there already have three places with ceiling cracks and two places with leakages near deck doors. I contacted account manage with no response and I understand he is busy with all kinds of complains by homeowners.

Contractors were sloppy in finished work and Pulte doesn’t have an efficient means of checks and balances in place ensuring quality workmanship. It’s very disappointing given the money paid.

For the price I paid I expected better quality and polish to the workmanship. So many cosmetic flaws and oversights. Moulding and trim are beat up. Walls have varying degrees of texture when they should be smooth. Different paint colors used on a wall. So many things that are disappointing to continue to discover. Pulte makes these big customer experience promises, but no is reaching out or following up on my requests. Responsiveness has been so poor. The house and it's finish feels and looks like a rush job- and that was after pushing back closing. I never would have accepted this house in the condition it is in if I wasn't going to be homeless after they changed to closing date. ... More

Very unhappy with the quality of work, poor workmanship Have put in request for repairs and fixing of faults noted, more than 4 weeks and no progress

We had issues from the get go with the Design Center to the Project Manager to Pulte Management. Every little thing was answered with "no, we can't do that", or "we're not a custom home builder." The Design Center was limited on some items and everything that was "included" was old school, old colors, or discontinued. There was one tile included for the floors and bathroom tile; it was beige. From there, everything was an upgrade. Now onto the Project Manager....while our house was being framed, I was a puddle in the middle of the house from the rain; the project manager's response was "it happens and depending on your flooring selection, it will leveled out." What? Next can you not put up tile racks in the bathrooms? Project Manager: "we have to do everything the way it is on the specs." Again, what? We're talking a minuscule item! City of Henderson Water Dept couldn't sign off because Pulte failed to comply in time after begin rejected twice by the City. Fortunately we knew someone who worked for the City, and Pulte corrected the problem knowing they were coming to inspect so we could keep our closing date. Prior to that at our walk-thru, the project manager told us that our closing would be delayed because they put in the wrong carpet. Really? And we were just supposed to say "oh, okay." No once again, I got on the phone with our sales person who really couldn't help and then I insisted that her manager call me. The next day miraculously the manager "found" the same carpet in the area and it was replaced. Our framing on the master bedroom window sags; and the ceiling/floor is off by 3/4" thus making crown molding almost impossible. Another wall is not level. The painters did a horrible job on the exterior. Paint is all over our pavers and there are some areas that aren't finished off. We love our house but we would not recommend Pulte Homes. The only positive things I have to say about our home is the view, the architect who did a fabulous job utilizing the space, and the flooring. ... More

Lack of appropiate supervision throughout the building process. Several constructions issues associated with finishing work, plumbing problems( Such as pipes making noise), among other concerns.

Attention to detail was lacking, the quality of the materials and workmanship was not those of the price tag of the home.

There are a lot of little quality issues. I felt rushed through and not truly given a punch/quality walk through. Now have a safety issue and rather than discuss the issue with me people just showed up and in a poor attempt to fix without any notification the work was going to be preformed. I think communication has been horrible since we have closed.

We were told our house would have a door from the garage to the back door. It does not. When we asked they stated it was mark off of the plans we signed. Yes marked off AFTER we signed them. They have yet to really attempt to fix this. The workmanship in the house is lacking. There are foot prints in my driveway and metel rhubarb is showing through. They laid my drive way very inefficiently. We cant even get into the third car garage without driving over the sprinker that they set right at that corner. The other houses on the block have a much different angle for their drive way.

Once I bought the home and moved in we feel like we live a nice Resort Community!!… great pool house and well kept so far