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Pulte Homes Reviews

What Real Homeowners Say About Pulte Homes

With an average rating of 4 stars, Pulte Homes is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 16127 verified homebuyers to give you an honest look at what it's like to build a new home with Pulte Homes. Read their unedited reviews, feedback, and complaints to help you decide if Pulte Homes is the right builder for your new home.

Pulte Homes

has 4 out of 5 stars overall

16127 Reviews

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 3.9

Responsiveness 3.8

Customer Reviews

Whenever we hit a bump in the road

  • Zachry K.
  • Verified Homebuyer
  • January 09, 2021
  • Westfield, IN

I was impressed during the build by the responsiveness to fix things when things didn’t go quite right. Stuff always happens during a build but it is how it’s handled and the honesty that concerns me the most. Each instance was handled the right way the first time. I was impressed.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

Pulte Homes - Excellent experience overall, from start to finish.

  • Rebecca L.
  • Verified Homebuyer
  • January 09, 2021
  • FLORENCE, AZ

Excellent experience overall, from start to finish.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Pulte Homes - They build a good home

  • Brett H.
  • Verified Homebuyer
  • January 09, 2021
  • Summerville, SC

They build a good home

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 3

Eric

  • Stephen N.
  • Verified Homebuyer
  • January 09, 2021
  • Orlando, FL

Eric was great. You can’t pay that guy enough. If I were still in business I would hire him away from Pulte.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - Quality awasn’t up to par with what you expect from a new home.

  • Sudantha G.
  • Verified Homebuyer
  • January 08, 2021
  • Aubrey, TX

Quality awasn’t up to par with what you expect from a new home. Appliance broke within a week of moving in, finding minor issues every day. House didn’t appraise at selling cost, builder didn’t budge on price, etc.

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 5

Pulte Homes - Pretty good value and generally responsive to our needs.

  • James M.
  • Verified Homebuyer
  • January 08, 2021
  • Santa Fe, NM

Pretty good value and generally responsive to our needs. Big company offers advantages of scale but also suffers from to many moving parts.

Total Score 3


Quality 4

Trustworthiness 4

Responsiveness 4

Seamless from beginning to end.

  • Amanda C.
  • Verified Homebuyer
  • January 08, 2021
  • Plainfield, IN

I have built 3 homes and this was, by far, the most seamless experience. Would definitely build with Pulte again.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Perfect floor plan and options and friendly staff

  • David B.
  • Verified Homebuyer
  • January 08, 2021
  • Richmond, TX

My experience from first appointment to final close could not have been any better. I felt like everyone I worked with took the time to make sure I was happy and that everything went smoothly. I will probably never move but if I do and need a new home, Pulte will be my choice. Thanks and kudos to everyone who helped with my perfect home! David

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - Use cheap shower door in master bedroom.

  • Jinwook B.
  • Verified Homebuyer
  • January 07, 2021
  • Germantown, MD

Use cheap shower door in master bedroom. Lightnings and kitchen appliances are not very satisfactory, so I have already changed or planned to change it.

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 4

Pulte Homes - If you are looking for a new construction home, this is the best

  • Anonymous
  • Verified Homebuyer
  • January 07, 2021
  • Riverview, FL

If you are looking for a new construction home, this is the best company you can shop for!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great Experience, OK Product

  • Ryan W.
  • Verified Homebuyer
  • January 07, 2021
  • Galena, OH

Pulte has great home designs and floor plans. Staff were very attentive to our needs and answered lots of questions/concerns along the way. Now we have been in our home for 2 months, craftsman ship of the drywall and painters is mediocre at best.. very hit and miss.

Total Score 4


Quality 3

Trustworthiness 5

Responsiveness 5

Pulte Homes - As of right now my 30 day to do list is still not completed from

  • Scott S.
  • Verified Homebuyer
  • January 07, 2021
  • Estero, FL

As of right now my 30 day to do list is still not completed from the contractor I was scheduled mid December and had very little work completed between the two days. Now rescheduled for January 22. Don’t know why I get pushed back a later date. Just completed it PULTE and I will give you all five stars. Rich has been awesome....

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Pulte Homes - Pulte put us thru a lot stress, by demanding dead lines on situations

  • John R.
  • Verified Homebuyer
  • January 07, 2021
  • Eastvale, CA

Pulte put us thru a lot stress, by demanding dead lines on situations that were beyond our control. Promises on the home were not kept, The communication between your departments like your lending department and sales office was extremely poor. I was told that concrete was going to be placed on the Side of the home, and later denied.

Pulte Homes responded:
We are disappointed to hear that you had a frustrating experience building your home with us. We sincerely apologize for the stress you have experienced and would like to learn how we can help. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. ^AH

Total Score 1


Quality 2

Trustworthiness 1

Responsiveness 1

Pulte Homes - We love our house, but we feel like some of the work was sub-par.

  • Bobbi B.
  • Verified Homebuyer
  • January 07, 2021
  • Delaware, OH

We love our house, but we feel like some of the work was sub-par. For instance, the paint isn't precise in some areas, the trim boards have some gaps, and some outlets keep tripping the breaker from just using the vacuum. Also, for the price we paid, I feel like the finishes should be a little bit higher grade than what we got.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Everything was done virtually, due to the Pandemic

  • Robert H.
  • Verified Homebuyer
  • January 07, 2021
  • Naples, FL

Pulte had an exact schedule to go by, and everyone stayed with, communication was excellent

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Pulte Homes - Unique house.

  • Rodolfo S.
  • Verified Homebuyer
  • January 07, 2021
  • McKinney, TX

Unique house. Great floor plans !!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

They had great communication!

  • Emilly S.
  • Verified Homebuyer
  • January 07, 2021
  • Houston, TX

Everyone that I worked with was great! I was informed of all of the building steps and updates every week and was very happy with the end result.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

great job

  • Eliomar B.
  • Verified Homebuyer
  • January 07, 2021
  • Katy, TX

GOOD GOOD GOOD GOOD GOOD

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

When a time frame for building is set, you can always bet you home will beat done one time.

  • Timothy B.
  • Verified Homebuyer
  • January 07, 2021
  • McKinney, TX

Pulte has provided the best in building, I've ever seen. Quality is what I ask for, and quality is what we got from begging.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - Good quality, I recommend it.

  • Felipe M.
  • Verified Homebuyer
  • January 06, 2021
  • Oakland, FL

Good quality, I recommend it.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Design of the home, professionalism and attentiveness of the staff, thoroughness of inspections, strong communication

  • Anonymous
  • Verified Homebuyer
  • January 06, 2021
  • Estero, FL

I am a first time homeowner and my experience with Pulte nothing short of excitement and done with ease. All of the support and care from the staff made it a truly enjoyable experience. Pulte is nothing but trustworthy and dependable. I know they have built me a wonderful new home!

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 4

Pulte Homes - fast response but small issues at home

  • Enbo W.
  • Verified Homebuyer
  • January 06, 2021
  • San Jose, CA

fast response but small issues at home

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

The Home styles

  • Roger C.
  • Verified Homebuyer
  • January 06, 2021
  • Calabash, NC

They committed to complete the build by a certain date and it was completed on time with minimal punch list items. We love the neighborhood, beautiful setting, and great neighbors.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Everyone involved made the buying/building experience easy and fun.

  • William B.
  • Verified Homebuyer
  • January 06, 2021
  • Wheaton, IL

We worked with Sales, Design Studio, Mortgage Title, and Construction. All departments worked well together and frequently followed up to see how everything was going.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Our project manager Scott, was amazing! He did a great job communicating with use even throughout lockdown and Covid.

  • Tara R.
  • Verified Homebuyer
  • January 06, 2021
  • Pickerington, OH

We would recommend Pulte to any of our friends and family. Even when comparing prices of "update" with other builder, we felt we really got a great house of high quality for a great price as well as a great mortgage rate.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

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