Pulte Homes Reviews

I recently purchased a new construction home more than two months ago, eagerly anticipating the joy of settling into our dream house. However, our experience thus far has been nothing short of disappointing and frustrating. Despite promises from the property management office, our backyard and front yard remain unlevelled, the pavement unfinished, and landscaping incomplete. This lack of attention to detail has not only marred the aesthetic appeal of our property but has also rendered it practically unusable. While neighboring homes (purchasing their homes after us) have seen progress in their pavement and landscaping, ours has been neglected, leaving us feeling isolated and unable to entertain guests as we had hoped. Repeated attempts to address these issues with the property management office have been met with indifference and inaction, further adding to our frustration. As a homeowner who invested in good faith, I am deeply disappointed by the lack of accountability and follow-through from the property management team. It is unacceptable that we continue to face inconvenience and disappointment in our own home. Potential buyers beware – unless you’re prepared to endure endless delays and subpar service, I would caution against investing in properties managed by this company. ... More

My home settled in December. It was repeatedly made clear, by Pulte, that the home must be completely paid for at least one day before settlement. I honored that requirement in good faith. There were many items that needed attention post settlement. None insurmountable. 4 months post settlement, they still have not completed all of the repairs.They don’t group any repairs together for the same day, consequently, not even by the same trade, so you need to be home many, many days to allow them to do just a few quick minor repairs. And you have to continually remind them about the repairs that you previously mentioned to them. No consideration for the homebuyer, because they already have your money. I guess that’s the way they look at it. Good faith is to supposed to go both ways. Not just by the new homeowner. Disappointing. ... More

As far as purchasing the home from Pulte. We our very disappointed with Pulte. We purchased the upgraded gourmet kitchen. We only received one the four upgrades that we were told we were purchasing. The microwave is the cheapest counter top microwave that they make and you called it a built in microwave when you cut the wall out and placed it in it. (In which they did a horrid job in doing). The only kitchen upgrade we received was the cook top the rest was all lies!!!!! We have had many requests for repairs that needed done actually before we should have ever closed, and as of now two never showed up for their appointment and we had to reschedule (two days completely wasted do to disrespect on their part) and we still have a request out that we put in over a week ago about our gutters and have not heard from anyone. We have a repair finally on the calendar for next week to fix our front door which was noted on the pre-drywall inspection and was never fixed..We also have a few more that we still need to request, just need to find the time to waist waiting and hoping that they show up. We would never recommend a house to be built by Pulte! ... More

I would not recommend Pulte to friends or family

I am writing to express my deep disappointment with the responsiveness and follow-through of the warranty department regarding issues with our newly constructed home. While we were very satisfied with the professionalism and attentiveness of both the sales team and the construction project managers, our experience with the warranty department has been far less positive. Unfortunately, we experienced a significant plumbing issue within two weeks of moving in, resulting in a basement flood due to an improperly sealed pipe penetration. Despite repeated attempts to contact the warranty department over several days as the situation worsened, we received no response. Amy our sales agent was ultimately instrumental in facilitating initial contact with the department. Throughout the repair process and subsequent warranty requests (over 15 in total), we have encountered a persistent lack of communication and follow-up. There have been instances where appointments were scheduled by the warranty department and then not honored, with explanations of a closed Colorado office leaving us without recourse. Furthermore, no representative from Pulte has ever visited our home to inspect the quality of the repairs or to address our ongoing concerns. The current lack of a clear and responsive communication channel with the warranty department raises serious doubts about the future resolution of outstanding issues. Frankly, if we had known the warranty would be handled in this manner, we would not have made the significant investment in a Pulte home. ... More

The walk through was rushed. After moving in, we have experienced many issues. Leaves a very bad taste in our mouths when you pay 700k+ for a home that has leaks, electrical issues, etc. Probably wouldn't recommend Pulte at this point.

I am writing to relay the experience we’ve had so far in our experience with Pulte. We were one of the first people to move into Homestead at Scott’s Farms. We were very excited to move back to Ohio after being in South Carolina the past 7 years. However the love of the new home has quickly faded. In the month of being here we’ve experienced two major issues with the home and now are questioning the overall quality and safety of the home for our family. The first night in the house we identified we had zero heat in our master bedroom. It took nearly three weeks to resolve and was identified the issue was caused by faulty installation by the electrician who damaged the ducts. This resulted in the floor having to be tore up. Then this week we woke up to no hot water. They believed the unit needed to be replaced which meant we’d be without hot water for over 24 hours due to a lack of urgency to address the problem. When they came to replace it today it would still not work. They then identified it must be an electrical issue. When he arrived the technician identified that due to improper installation the breaker had melted multiple units in the panel nearly resulting in a fire. I’ve attached pictures. Overall, we understand there are things that happen with new homes as this is our third new build home. However these are things which are completely unacceptable and the most recent has resulted in us questioning the safety of the house for the family and if purchasing a Pulte home was the right decision. We felt it was important to share this as if it was one of my businesses I would want to know this. ... More

Anthony and Brandon(give 5's) have been great since ownership and they are fixing issues. Our buying experience from sales to finance was not up to expectations and went through multiple people in our process with lack of response and communication.

Overall we were very disappointed with our experience with the exception of Caleb our third construction supervisor.he was kind and could listen.

Quality and finishing is not great. Never expected from pulte.

Getting things fixed after the sale closed has been difficult. Their first answer appears to be “No”.

The initial experience was great! But then I discovered the main reason for buying the home became withheld information and somehow CHEATED! I waited over 4 years to buy my first home due to interest rates but then eventually decided to buy one for my child so he can go to his school Dutchtown middle. The only reason I looked in this subdivision was solely due to the school system not the homes itself. The homes were nice but my no. 1 goal was the school system and my son having transportation to and from the school from the subdivision as I work odd shifts. So I was very upset when I found out Pulte did NOT update the tenants and future tenants of the change, and could care less. Very bad business and I no longer enjoy my home. And can't wait to move!! False information, as I could have transferred to the other subdivision next door that goes to dutchtown schools. ... More

Love the house. Hate the customer service. Completely unacceptable to have half your house with electricity and told you can't get the rest of it fixed for over a week. The home buying process was already a severe disappointment because of all the delays. 1. No electrical box 2. No water meter 3. Failed city inspection twice. 4. Overly confident sales person ( NOT Steve). Not to mention after we moved in the house had no power to more then half the house. Turns out someone forgot the outside breaker box. Although we were told it was stolen. Then we contact customer service, thinking we would get the problem fixed in a few days, more like they wanted us to wait until after the holidays to get it fixed. Loved the electrician that eventually came out. He did a great job. I Would love to say maybe Customer service was having a bad day but it's everytime I have to contact them. The lack of a phone conversation is already bad enough, but to have the issues with the house and now we have to fight customer service to get anything fixed makes me wish I had purchased with any other builder, one who actually believes in customer service. ... More

Overpriced optional choices. Workmanship not up to the standard I was used to. Pulte refused almost all of my simple requests claiming "the contract" made them do it.however there were no such provisions in the contract. For instance, I asked that the bathroom mirrors be left out but Pulte insisted on hanging them and glued them to the wall making it difficult to remove and rehang my better framed mirrors. After one month the exterior nails in the siding are popping out. The garage door doesn't close tight enough to keep the mice out. The side and backyard are graded so that the dirt will erode into the neighbor's yard. The shutters on the front of the house were not placed on top of the decorative brick but hung on the house and brick was put around them so it looks cheap. ... More

Hard to get responses from our construction manager as well as our customer service rep after we closed. Miscommunication caused us to not have the proper elevation package we asked for. Had major issues with our AC and dryer as well as minor issues with our dishwasher and street drainage system. Our sales rep Christine was great and very responsive, but getting help fixing these issues from the rest of the team was difficult, took a long time, and we only received responses and action by constantly following up and complaining.

We signed to buy a quick move in home which was completed up to structure. Nobody mentioned before contract that garage will be incomplete, incomplete drywall and with no paint. After just move in they increased the HOA without any prior notice. The exterior works finishing is not good. Its differs from what we saw in model home. The floor, stairs make cracking noise when we walk, the carpet joining is visible.

This is my second Pulte home, unfortunately the quality has significantly decrease. I would be happy to show my home to any potential buys so they know in advance what they are getting.

Pulte cuts corners, from poor quality dry wall to 24" center studs on interior. Two outlets in huge basement. Lower end appliances. No ceiling fans without huge cost. Cheap wire racks/shelves in all closets. NO landscaping included. Small driveways and garages. Poor lighting in bathrooms.

All kinds of surprises during closing. The builder isn’t professional enough. Different people employed by the builder have different versions of the same fact and nobody is willing to take the responsibility for the problem. The construction side was great but the sales and title side were not great.

We were lured to this home with incentives like: "sale" "builder buydown interest rate" "model home" "new construction" "already upgraded" etc. Once we entered into contract with Pulte, their whole attitude changed towards us. We reviewed the contract and the "upgrade" list and found over 20K worth of charges for upgrades they didn't install but tried to charge us for anyway. They promised us the rate buydown and we had to fight for Pulte to do it as they tried to pin it on us at closing. Things we'd asked the realtor through initial walk through we were told were "standard features for Pulte" such as the internal insect repellant system, are not in fact standard and are not on our house. The house appraised for 40k less than they were initially asking for and thats the only reason we were able to come to terms money/upgrade wise. They scheduled a blue tape walk through with us and then tried to say we were buying the house as is with numerous problems. The construction guy Joe was a complete sexist and talked down to my wife, mom and sisters. Made my wife cry and then said " Whats she crying for? I didn't even raise my voice to her!" He tried to bribe us with broken pendant lights they had pulled from a different home for a good review. Problem after problem with this house. Absolute lazy paint work with a very low quality paint. Wavy walls. Uneven floors. Cheap materials. The list goes on and on. I will say management has stepped in and tried to make things better. She has ordered cleaning crews and new parts for things that don't work for us, which is a long list. We decided to go with Pulte as my parents had a decently good experience with them, ours has been significantly different and not in a good way. ... More

We had no say in how the house was laid out on the property. The house was placed 5 feet away from the property line on one side leaving a large piece of property on the other side. We were just told it had to be this way. If this was pointed out to me in the beginning I probably would not have bought the house for that lot. As work was being done on the house, we pointed out several issues that needed to be fixed, most were fixed but some were still unresolved when the time came for the walk-through. We were assured that they would be fixed before the closing, one week later. Well the closing date came and the issues were not fixed. I was lied to through out the build process and at the end. I would not buy another new build from Pulte. ... More

Pulte touts their quality control, pride in the care of their new construction and communication. Quality control was missing and communication was one way - from Pulte to resident. The video describing a “celebration walk thru” is not what we experienced. Our celebration walk was nothing close to a celebration. Our home was not complete or clean. Broken window, missing items that should have been in the home, all finishes both inside and outside the home were sloppy and unprofessional. Communication was poor. In fact, a supervisor admitted getting an email but not opening the document to read it. ... More

The upgrading process is absurd. I understand upgrading is expected if you want nice things, but the level to which they nickel and dime you on upgrades is egregious. Like who doesn’t want lighting in their bedrooms? How on earth is that upgrade? Selling a stove and microwave but not a fridge makes no sense. The cheap wire shelving that comes in every closet is an embarrassment. Even on the building itself they cut corners. Studs are supposed to be 16 inches apart by standard. They did 22 inches apart to save on lumber. They only use flat paint because semi-gloss or better requires better plastering skill. Had I had a clearer vision of the final cost of everything, I would’ve bought a house and dumped $100k into renovating it instead. But this community is nice and very close to the train. That’s the biggest positive. ... More

Small work was pending but signed off per construction manager promise but never showed up and he stopped attending phone calls

Experiences already sent into Pulte survey. No response from Pulte. The warranty manager is working on getting things done. We will see how this works. The house was not done "before" we moved in. It should not have closed. There were about 50 to 60 items either put in wrong, done, poorly or not done at all. Quality is not a word we would use for Pulte.