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Pulte Homes Reviews
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What Homeowners Have to Say About Pulte Homes.
Pulte Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes 15644 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Had a wonderful experience
- Ashley K.
- Verified HomeBuyer
- September 13, 2020
- Avon Lake, OH
We had a great experience from start to finish. Every question we had was answered quickly and to our satisfaction. Our site manager was just fantastic to work with. Robb was truly a pleasure to work with and would recommend pulte to anyone who asks.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Love it!
- Anonymous
- Verified HomeBuyer
- September 12, 2020
- Fairfax, VA
Sales rep was /is terrific. She got to know my preferences and style. She advised me through some tough decisions that I may have been second-guessing during the long COVID waiting period. Once here, everything is even better than I had hoped and I am very grateful to her. Suggestion: The first walk through should be just to SEE and take in the new condo. A second one should be the "technical" one to check the windows, cabinets, painting. etc
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Extremely poor quality, horrible customer care after closing on the home, lack of following through to make sure customers are satisfied, very dishonest company. Simply horrible experience buying a Pulte home.
- Monica J.
- Verified HomeBuyer
- September 11, 2020
- North Caldwell, NJ
We were lied to repeated times by employees at Pulte about the size and grading of our house. The quality of the house is an absolute disgrace, lack of consistency in the finishing even though the houses are the same model. We have to fight with Pulte to fix the issues we have had specially with the backyard and side yard. This was supposed to be our dream house but it has become our nightmare house. Leadership of Pulte should come to the neighborhood and ask each homeowner how satisfied we are with these homes. The CEO of Pulte would be embarrassed after hearing each of our comments about ...
Pulte Homes responded:
We would like to sincerely apologize that you have had such a negative and frustrating experience. Thank you for taking the time to share this feedback so we can share it with leadership and use it to better the new home build process for our customers. We would like to make sure we look into this situation appropriately and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns, along with your address and contact information. Thank you again. ^AS
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Taylor
- Scott T.
- Verified HomeBuyer
- September 11, 2020
- Fairfax, VA
The door to master bath is in awkward position. Conflicts with shower door when open. Slider hidden door would have been better. Similar issue with master suite door and hallway. I am not fully satisfied with insulation of floor of unit above us. I do realize in multi level living there will be some noise. I thought your system of insulation would be a little better.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Pulte Homes - They deliver what they promise.
- Himanshu U.
- Verified HomeBuyer
- September 11, 2020
- Fort Myers, FL
They deliver what they promise. Transparent process ... they not hide any information, everything share in the beginning and they stick to it. They gave my home before the promised date. They construction quality of house is very good. Their customer care (any issue post closing) is very responsive.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Too high price paid for the quality of the work
- Anonymous
- Verified HomeBuyer
- September 10, 2020
- Hopkinton, MA
There is high cost applied to few things like lot premium
Total Score 3
Quality 4
Trustworthiness 4
Responsiveness 3
Kinda takes the shine off of building a new house.
- Jason C.
- Verified HomeBuyer
- September 10, 2020
- Jacksonville, FL
We have an issue with mud. Mud from the lot next to us is flooding over to our lot. The mud is about 1 and a half to 2ft deep. It runs the length of our backyard. This mud patch never dries. It is a very very bad smelling mud. 100% because of improper containment and barrier of adjacent lot that is not built yet. This has caused a nightmare for us when our two dogs go out to do their business.They are tracking mud and sand back in to the house everyday. This has been a constant battle for a few months now.Kinda takes the shine and joy out of buying a new house. Our construction manager Nate ...
Total Score 3
Quality 4
Trustworthiness 4
Responsiveness 2
Pulte Homes - Overall, I am satisfied with my purchase.
- Kiara B.
- Verified HomeBuyer
- September 10, 2020
- Durham, NC
Overall, I am satisfied with my purchase. Any issues were fixed within a reasonable time frame.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 4
Good value, workmanship could use some supervision
- Anonymous
- Verified HomeBuyer
- September 10, 2020
- Saint Cloud, FL
Good value for what I paid, all appliances and blinds installed. Bought the home already completed. Workmanship regarding drywall and cabling could have been better. Also cleanliness of the floor, still removing paint spots and wood glue from the floor, nothing major. Truly love the house, great value for single or couple young professionals looking for quality lifestyle.
Total Score 5
Quality 3
Trustworthiness 4
Responsiveness 5
Disappointed
- Anonymous
- Verified HomeBuyer
- September 10, 2020
- Bluffton, SC
I had trusted Pulte to build my family and I a safe home. Every day since moving into our home , we become aware of more defects that should not have been missed.
Pulte Homes responded:
We are so sorry to hear that you are disappointed in your new home. We would like to learn more so we can address the situation accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. ^AS
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 3
Beautiful on the outside but flawed on the inside
- Michael K.
- Verified HomeBuyer
- September 10, 2020
- Plain City, OH
Pulte builds a house with high quality finishings but what is behind those finishings leaves something to be desired. We have lived in our home for 2 months and we already have some visible water leaking issues. I am worried that we will find years down the road water issues that are invisible until it is too late. Also, while nail pops are a normal issue for a new home, I have never experienced them to this level before. It is almost to the point where we will have to re-paint whole rooms when they are repaired. My last big complaint is a general lack of attention to detail. There are ...
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
Structurally excellent
- Arthur G.
- Verified HomeBuyer
- September 10, 2020
- Myrtle Beach, SC
The house is very structurally sound. Very impressed with this aspect of home.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Satisfied homeowner
- Shital R.
- Verified HomeBuyer
- September 10, 2020
- Plain City, OH
I would take the time to make helpful suggestions to add additional outlets, data points, etc
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Hinsdale
- Marian R.
- Verified HomeBuyer
- September 10, 2020
- Andover, MA
It is lovely. I’ve only lived here for 10 days and have not experienced any issues or any untrustworthiness.
Total Score 4
Quality 5
Trustworthiness 4
Responsiveness 4
First time new construction
- Aaron H.
- Verified HomeBuyer
- September 10, 2020
- Novi, MI
unresolved issues still pending and we also found a dead bird In the furnace. The dead bird caused furnace leaking issues in the basement for 2 weeks.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
Great experience
- Dirk G.
- Verified HomeBuyer
- September 10, 2020
- Las Vegas, NV
Pulte homes are quality builds.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Pulte Homes - Great builder to work with and beautiful homes!
- Rebecca A.
- Verified HomeBuyer
- September 10, 2020
- Lakeville, MN
Great builder to work with and beautiful homes!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Paint marks everywhere\ Craked wooden floor\ Paint texture gone wrong
- Anonymous
- Verified HomeBuyer
- September 10, 2020
- Houston, TX
There are Paint marks all over the floors Wooden flooring has cracks and swollen planks Paint texture gone wrong at many places, very badly done Door holders started breaking down in just a month
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
Pulte Homes - timely completion
- Gene G.
- Verified HomeBuyer
- September 10, 2020
- ALVA, FL
timely completion
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Overall Satisfied
- Anonymous
- Verified HomeBuyer
- September 10, 2020
- Fairfax, VA
Rated quality and value 3 stars from a LUXURY living point of view as marketed. Materials were average ni quality even after upgrade and designed did not take advantage of the space - literally have hole from ceiling to countertop in kitchen cabinets
Total Score 3
Quality 3
Trustworthiness 4
Responsiveness 4
I will never buy a Pulte home again.
- Anonymous
- Verified HomeBuyer
- September 10, 2020
- Albuquerque, NM
Built cheap, a multitude of problems and issues, upgrades are astronomical in price and executed poorly.
Pulte Homes responded:
We hate hearing that you are disappointed in your new home but we thank you for leaving this feedback. If there is anything we can assist with or any additional comments you would like to make, please feel free to email customersupport@pultegroup.com along with your address and contact information. Thank you again. ^AS
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
My experience with Pulte homes
- Anonymous
- Verified HomeBuyer
- September 10, 2020
- Durham, NC
Quality of the home isn’t the best. Not even a month living at my new home, the drywall started to crack, walls aren’t evenly painted, warranty is non responsive... better off going with a different builder in my opinion
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 2
Pulte Homes - Mortgage experience could have been smoother
- Anonymous
- Verified HomeBuyer
- September 10, 2020
- Riverview, FL
Mortgage experience could have been smoother
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 5
Thrilled beyond expectations
- Philip S.
- Verified HomeBuyer
- September 09, 2020
- Boca Raton, FL
Fabulous and well thought out designed units, superb quality and craftsmanship all wrapped up in one of the lowest price per square feet i have seen in South Florida. Pulte was extremely easy to work with and very responsive to our needs throughout construction and closing. Extremely pleased with my Pulte experience.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Great experience despite being in the middle of lockdown in the pandemic
- Anonymous
- Verified HomeBuyer
- September 09, 2020
- Apex, NC
Developing a good relationship with your field manager is the most important thing you can do during building. There are always problems and challenges, and being able to work together and trust each other means that the challenges will be resolved. Pulte stood by its product throughout construction.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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