Pulte Homes Reviews

Make sure you look at everything the contractors do because the workmanship is poor. Our house is beautiful but so much needs fixed. Make sure you are getting the things you paid for.

I would not purchase from Pulte again

Sales team is worst team you can get . Even build manager was rude. Pulte mortgage team was also worst. Had terrible experience. Best part was after build manager left they assign new build manager (Mark) and he was best and did help great in everything towards closing.

I am glad I waited a little while to do this review. Generally speaking I am unsatisfied. Even taking into consideration these very difficult times my condo buying experience was nothing close to a celebration. I have multiple issues some small but several that are significant and when I look at the whole picture it appears to me The process was hurried. When I look at the small mistakes that were done I begin to wonder about the workmanship behind the walls and under the floors. Several problems in These areas have already been identified and I hope will be appropriately resolved. I would reserve my final judgment regarding my Condo building experience until I see how these numerous insignificant issues are resolved.So far my experience has not been a positive one ... More

Pay top dollar for mediocre workmanship and low quality materials.

Had a bad experience with being closed before YE, to benefit Pultes books, but not our first home buying experience. The actual closing and mortgage process with Pulte was great! But moving day, the house was filthy, mismatched matte/gloss spots throughout interior, and the list of things that were to be completed hadn’t even been touched. It’s now been almost 2 months and 3/50 things on the list have been completed, but poorly so they need to be redone (e.g., wrong paint and missed spots again, scratched pocket door during install, etc.). Our neighbors have had okay experiences but nothing like the laundry list that we still have. And, their houses were clean when they moved in. You know it’s bad when your neighbors are saying, “we couldn’t believe they closed you…”. ... More

never close until everything is done and done WELL!!!

The house is good but the builders they don't have experience maybe because pulte don’t have a good field manager and a good communication.

Just moved into my new house a month ago. Pulte was VERY motivated to get my house done for their quarterly numbers. They moved heaven and earth to get my house done be Dec 30th. The past few weeks though have been hard to get ahold of my contractor, issues are still outstanding, and I sometimes get a timely callback. It’s like once you sign they don’t really care too much. Walls are crooked that have to be fixed. Doors don’t align. Wind can be heard inside the house by the vent flaps. The outside of my house has stucco issues that aren’t fixed. A hole in my new backyard wall just appeared. And it’s on me to contact Pulte for everything, only to have the ball dropped every time. It’s exhausting working with them. My suggestions after I’ve been through this process: scrutinize everything. Never sign documents without sleeping on them. Take a microscope to walkthroughs. Say “no, that’s not good enough sorry” more. You must advocate for yourself strongly - Pulte is only in it for themselves and are not the true partner they advertise as. There are 20 houses around me getting attention and I’ve asked my contractor 4 weeks ago for the walls in my shower to be smooth and with no holes. No response. Prepare yourself. ... More

On site agent and builder were excellent; however Pulte, the Company, focused only on their profits, ignoring the impact their actions had on buyers. Pulte demanded some closings take place much earlier than anticipated which cause considerable inconvenience, stress and costs for these buyers. This rush by Pulte to close homes before the end of 2021resulted in incomplete and shoddy workmanship. Design center also made mistakes w/ buyers' selections. Customer service department and local builder make sincere efforts to resolve these issues which should not have occurred in the first place.

Quality of the end product is terrible. When you provide feedback you get yelled at and ignored most of the time as if you have no say. Very poor customer service. Field manager acts as if he is doing you a favor when you approach him with an issue. The contractors make many mistakes and skip important steps in all aspects of the building, if you are not versed in construction you will miss serious issues they create. Very sad!

There was work finished after closing and the house was left in a mess. Paint spilled on the floor in pantry was the biggest issue. Then I went to cook and my stove shuts the breaker off every time I preheat it. (It also happens if I plug my toaster oven into that side of the kitchen so it’s not the stove. The electrician finally came after a month of complaints and missing the first appointment. He insists it was the stove and told me to call whirlpool (who told me they’d call back, which hasn’t happened yet). And the electrician replaced the breaker just in case. It can’t be the stove if the toaster oven causes it too so I have no way to cook in my kitchen and I’ve been here a month and half now. I’ve called the care center and complained on instagram and gotten no where. If I could give pulte all negatives I would except on construction. This is a quality built house ... More

Pros: Overall layout and style is nice, good selection of upgrades Cons: Pandemic delays (our house took 16 months from initial deposit), low-quality subcontractors (lack of attention to detail, fit and finish), lack of quality control (we had to be the ones to catch quality issues at closing, resulting in many fixes after "close" and additional months-long delays), lack of communication and coordination across Pulte construction, mortgage, etc (we did a lot of work chasing down closing details) Overall: We're happy in our new home, but worry about what corners were cut that we didn't catch

None to share since experience was not good.

Quality of workmanship was very poor and quite below what one would expect.

I haven’t reported issues, yet. I am on the first floor with what I was told single hung windows and I am freezing. Blinds and shades didn’t help much. I don’t understand vents in the ceiling when everyone knows heat rises. I wish with all my heart I could write you a great review.

This is our dream home, however there were many issues with house. It took over 2 months for our house to start construction and when it started it went down. First they laid the wrong foundation. We were supposed to get a raised slab and we didn’t. When we questioned it, it took some time to figure it out. So while that was happening our wood for framing sat in the rain and got mold on it. So after our house was framed we had to have a mold treatment, which we had to ask for. While all this was happening we had a horrible experience with the sales manager in the area. He flat out told us he didn’t care if we wrote a bad review or if we pulled our mortgage from Pulte. He said he didn’t care if our realtor never used Pulte again. He offered to buy our house back multiple time because he knew he could sell it for a lot more. We never had dealt with a more arrogant person in our lives. When we went above his head just to tell them the lack of professionalism, they didn’t seem to care. Pulte doesn’t seem care who is representing them. We have lived here over 90 days and we still are waiting for blue tape walkthrough stuff to be finished. While I know we are in better shape than my neighbors, it’s just frustrating. If you are looking to have a home build, just an FYI if they are building a hero home your house will take a back seat to it. ... More

Not at all satisfied with the quality and workmanship of the house. The outside patio/deck slope/gradient does not allow rainwater to flow out, this causes stagnant water on the patio, which could produce mold. The front concrete/cement is breaking. The worst and fearful thing is that the upper portion of the house shakes when we run the washer and dryer. The hardwood floor is chipping off. The gutter from roof was broken at the time of closing. The light bulbs started going out soon after we moved in. The garage door makes unusually high noise. There are nails all over the place, during first month we had 4 flat tires. ... More

If you have questions about the building of your home this is not the builder for you. There doesn't seem to be any upper management and no escalation process when there is an issue. Everyone goes silent. The finish work is poor.

Ovan was not working from 27 Nov 2021. It was replaced on 28 Dec 21. Paint was wrong whole house. Hot water we are getting milky as of today. Replace hot water but still getting milky water

First day moving into a new home we found out HVAC system was turned off due to bad circuit breaker and this is during peak winter. Also found door bell does not work. This is bad I did not expect this from Pulte builders. I dont know what else I will find out more in the future. I think quality of materials worsened.

Lots of minor issues and house was unfinished when we closed.

This was not our first experience with new construction which is why we do appreciate that our home was well built. But the demeaning manner in which Pulte treats its customers is appalling. They can delay, delay, delay and lie about the reasons but fine you $500 a day if you can't make the closing date they finally are willing to show up to. Post-sale, the responsiveness to repair issues has been inconsistent. Problems that they have addressed were properly resolved. But there is little communication on open items

Disjointed organization. Each department doesn't know what the other is doing.

From start to finish we encountered numerous problems. Most being the lack in quality of workmanship. It’s a shame a home owner has to point out problems multiple times and almost harass the company to get anything done. Then when it is done, it still isn’t done properly and we have to once again make a point to show their imperfections. As I understand we are still living through a pandemic and will continue to be for a while now, the excuses we’re getting old and frustrating.