Pulte Homes Reviews
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What Homeowners Have to Say About Pulte Homes.
Pulte Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes 14919 homeowner reviews to learn why they are the right team to build your new home.
Pulte Homes
has 4 out of 5 stars in All Areas
14919 Reviews in All Areas
Customer Reviews
Pulte Homes - Numerous issues after the fact and communication issues with
- Timothy K.
- Verified HomeBuyer
- February 01, 2022
- Bradenton, FL
Numerous issues after the fact and communication issues with Warranty. Especially victor
Pulte Homes responded:
Thank you for taking the time to give us this feedback it is invaluable to the growth of our company and we will be sharing this with our local team. . Please feel free to reach out to us at customersupport@pultegroup.com if we can help with anything or have any additional comments or concerns. Thanks ^ AH
Total Score 2
Quality 2
Trustworthiness 1
Value 3
Responsiveness 2
Pulte issues
- Travis J.
- Verified HomeBuyer
- February 01, 2022
- Westerville, OH
The whole process with pulte has been a struggle from the get go, there was a lack of communication throughout the process and many questions that we asked to get answered that were not. After moving in we have had many issues with the home just within the first month and as of now the value of the home we paid for does not seem to match the quality expected.
Pulte Homes responded:
Thanks for taking the time to write this review and let us know how we can improve. We apologize that our communication has not been up to par and will certainly share these comments with our local leadership team. If you have additional feedback, we're always listening at
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Pulte Homes - Not a great experience
- Kristina A.
- Verified HomeBuyer
- February 01, 2022
- Noblesville, IN
Not a great experience
Pulte Homes responded:
We're sorry to hear that your experience has left you feeling disappointed and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further.
Total Score 2
Quality 4
Trustworthiness 1
Value 2
Responsiveness 1
Pulte Homes - I know things are tough with supplies and getting qualified workers,
- Anonymous
- Verified HomeBuyer
- February 01, 2022
- Vero Beach, FL
I know things are tough with supplies and getting qualified workers, but communication is very poor. Many things still need touched up/fixed after closing and the response is very slow. We were informed our home would take 6-8 months and it took 12. We were delighted when we knew Pulte was the builder for our new home, but ended up being disappointed
Pulte Homes responded:
We apologize that we haven't been living up to our promises and we'd like to assist with some of these unresolved items. Please don't hesitate to email us at customersupport@pultegroup.com so we can help!
Total Score 2
Quality 3
Trustworthiness 2
Value 4
Responsiveness 2
Overpriced for quality of build
- Beth B.
- Verified HomeBuyer
- January 19, 2022
- Brownsburg, IN
For the price we paid for our home, I would have expected better quality workmanship. We have needed to have several things corrected that resulted from shoddy work, such as crooked mirror, installation of damaged window casing, replacement of damaged or defective cabinet doors. The cabinets are not great quality, and we paid a premium for the convenience package. The touch up paint the painters used (and what was left for us) does not match exactly, so it stands out. It takes forever to get hot water to most of the house, so plumbing design is an issue. HVAC design is poor as well. The floor ...
Pulte Homes responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns.
Total Score 2
Quality 2
Trustworthiness 3
Value 2
Responsiveness 3
House quality is not good as my expect
- Maoliang G.
- Verified HomeBuyer
- January 19, 2022
- Canton, MI
The painting is bad, lots of spot are not fixed although I taped them and showed to the Filed Manager; Over 10 walls are not vertical, most of the trims are curved not straight.
Pulte Homes responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns.
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Slow turnaround
- Wanda O.
- Verified HomeBuyer
- January 19, 2022
- Saint Cloud, FL
Slow turnaround for many homes unfinished areas
Pulte Homes responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns.
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
There isn't any over sight of quality of work. Foundation, painting, drywall, studs.
- Travis M.
- Verified HomeBuyer
- January 19, 2022
- Kennesaw, GA
You do not have a builder, you have a scheduler.
Pulte Homes responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you?
Total Score 2
Quality 2
Trustworthiness 1
Value 3
Responsiveness 2
Available Lots to purchase
- Andres H.
- Verified HomeBuyer
- January 19, 2022
- Bradenton, FL
For the amount paid, I think they could have done a better job with the finishing details and better inspections of unfinished work or damaged work.
Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Delays and inferior materials used
- Wallace M.
- Verified HomeBuyer
- January 19, 2022
- Vero Beach, FL
Mediocre, unprofessional and make promises they later ignore and never deliver on.
Pulte Homes responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com.
Total Score 2
Quality 1
Trustworthiness 1
Value 4
Responsiveness 2
We will be ok in the end.. but...
- Henry L.
- Verified HomeBuyer
- January 17, 2022
- Chino, CA
was told that all the lots were at least 3K square feet. that was a marketing lie at worst, an honest but negligent oversight at best. Once i found out it wasn't, I was not allowed to cancel my down payment even though it was a few days later. Also, fortunately for me, there is a 1 year warranty because there were lots of things that were not QCed well before turning over to me (however, it does take away my time, which i do not appreciate). also there are some ongoing design flaws i am dealing with- such as repeat flooding in my garbage can area.
Pulte Homes responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com.
Total Score 2
Quality 2
Trustworthiness 1
Value 2
Responsiveness 3
The home was delivered to me very dirty, windows improperly installed. The tracks of the sliding glass doors were so filthy, it took me six hours to clean. The frame of one slider was bent and still is bent.
- Carolyn C.
- Verified HomeBuyer
- January 14, 2022
- Clermont, FL
Check everything and make them properly clean the property. A new home should not be turned over to the buyer in bad condition.
Pulte Homes responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 4
Pulte Homes - We had a terrible time fighting with Pulte about weather proofing
- Lisa S.
- Verified HomeBuyer
- January 14, 2022
- Fuquay Varina, NC
We had a terrible time fighting with Pulte about weather proofing issues before windows were put in. The house was filthy when we moved in, and I’m tired of fighting to have things corrected that weren’t done correctly the first time.
Pulte Homes responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
Numerous Quality Issues
- Joseph V.
- Verified HomeBuyer
- January 13, 2022
- Wesley Chapel, FL
Our home had many delays which I understand is out of the builder’s control to a certain extent. But the quality of the build is sub par - there were many issues we found at our closing walk-through that took months to be addressed. Also, some of the materials, such as the paint, are very low quality. Our appliances have dents in them and most of the sod laid in the yard was dead when they laid it. Communication from the builder is not at an acceptable level. I will never build a Pulte house again and would not recommend anyone else.
Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH
Total Score 2
Quality 2
Trustworthiness 3
Value 3
Responsiveness 1
Pulte Homes - Poor responsive to issues
- Hesam S.
- Verified HomeBuyer
- January 13, 2022
- Nolensville, TN
Poor responsive to issues
Pulte Homes responded:
Thanks for taking the time to write this review and let us know how we can improve. We apologize that our communication has not been up to par and will certainly share these comments with our local leadership team. If you have additional feedback, we're always listening at customersupport@pultegroup.com.
Total Score 2
Quality 3
Trustworthiness 2
Value 2
Responsiveness 1
Pulte Homes - There were so many issues after we moved in.
- Jaya B.
- Verified HomeBuyer
- January 12, 2022
- Fort Worth, TX
There were so many issues after we moved in. We still have some and most importantly our upstairs usually get warmer as compare to our ground floor. Cannot figure out what going on with heater issue though they say it’s fine.Not expected so many issues will be facing after moving to a brand new home. Also we are not satisfied with the quality of materials used ( especially bathroom ) and workmanship ( exterior and interior issues).
Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 3
Low quailty!
- Anonymous
- Verified HomeBuyer
- January 12, 2022
- Tucson, AZ
The overall experience I got from Pulte were not good. Sales representative were fine with all my questions and requests. But when it gets to see the quality of work and material you get from Pulte not as what they advertising. I have found many things that are not worked as professional. They are not responsive to the issues I found around the house and reporting them. Overall I was expecting to get good quality of build and material when I am paying a good money for it.
Pulte Homes responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you?
Total Score 2
Quality 3
Trustworthiness 3
Value 2
Responsiveness 2
The lack of communications and information. Repeated requests for updates and issue resolution went unaddressed for days or weeks.
- Randall S.
- Verified HomeBuyer
- January 12, 2022
- Flemington, NJ
The communications and differences between sales, construction management and post delivery support are significant. The sales rep was very responsive and great to deal with. Construction management was unresponsive and avoided taking ownership of issue resolution. Post delivery support is responsive and working to address open issues.
Pulte Homes responded:
Thanks for taking the time to write this review and let us know how we can improve. We apologize that our communication has not been up to par and will certainly share these comments with our local leadership team. If you have additional feedback, we're always listening at customersupport@pultegroup.com.
Total Score 2
Quality 3
Trustworthiness 3
Value 3
Responsiveness 2
A very trying process to get the end result (which is good, but not sure it was worth the struggle)
- Anonymous
- Verified HomeBuyer
- January 12, 2022
- Hopkinton, MA
Pulte Homes in 2021 has had great demand in the area of Hopkinton, MA, hence the bidding process went to a whole new level. We ended up paying a premium for that, and had barely any time to go over our options for upgrades. The Upgrades were insanely priced not at all worth the money they quoted. The rude and arrogant sales agents at Legacy Farms didn't make it any easier. Up until the last min we were going through so much stress of not getting the correct or enough information, which in hindsight wasn't worth it. We still have outstanding issues for our home, but no idea when they will get ...
Pulte Homes responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com.
Total Score 2
Quality 3
Trustworthiness 2
Value 2
Responsiveness 2
Poor workmanship
- Phyllis L.
- Verified HomeBuyer
- January 12, 2022
- North Reading, MA
Poor job of painting throughout entire unit. Some walls look as if the paint brush was to dry. Kitchen cabinets as well as some closet doors have some spots, scratches, small cracks, and uneven paint finish. Was not told that top window does not tilt in to wash. How can we wash them especially if it it’s difficult to take screen out. One of the planks on wooden floor is lifting So very disappointed, thought that Poulte had a reputation as a fine builder that is why we bought looks as if that is not the case at least with our unit. Would be helpful if we could get some feedback as to why ...
Pulte Homes responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you?
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
nothing get done on time
- Varghese N.
- Verified HomeBuyer
- January 12, 2022
- Winfield, IL
Our site manager promose get things done nothing done. Most of houseing numbers W missing.Call something to fix take weeks to fix it.Big pormises no excutions. Customers are furestrated, Front desk lady Gina is very good.
Pulte Homes responded:
Thank you for letting us know about these issues. We have shared your feedback with local leadership and if you'd like to discuss your experience with us, please don't hesitate to contact us at customersupport@pultegroup.com.
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
Punch list
- Andrew S.
- Verified HomeBuyer
- January 12, 2022
- Tampa, FL
Multiple issues too long to list. Still working on punch list. Ridiculous
Pulte Homes responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you?
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Pulte Homes - Crooked walls, AC undersized, yard floods, dead sod, the list
- Anonymous
- Verified HomeBuyer
- January 12, 2022
- Land O' Lakes, FL
Crooked walls, AC undersized, yard floods, dead sod, the list could go on forever.
Pulte Homes responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you?
Total Score 2
Quality 3
Trustworthiness 2
Value 2
Responsiveness 3
Very sloppy
- Gregory N.
- Verified HomeBuyer
- January 12, 2022
- Fort Myers, FL
Craftsmanship was very sloppy. Examples include window frames that are not straight, painted walls have spots where paint is missing, paint on carpet, flooring has spots that are not sealed to concrete, blobs of grout on shower floor and garage floor, missing door stops.
Pulte Homes responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you?
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 4
Didn’t receive promised top quality work!!
- Steven O.
- Verified HomeBuyer
- January 04, 2022
- Somerville, NJ
Our wood floor had three nicks/dents in it. Looks like someone dropped something and put a nick in the wood. We also have splits going down the wood planks. We have, what I believe to be Caulk or some other film all over our tiles on the floor and wall in both bathrooms and on front door. The tile work in the laundry room is done horrible and doesn’t go flush to the wall. Waiting to see if there is proper drainage under our washer and dryer since they weren’t properly installed. During use they shook and moved all over the laundry room. The vent in the downstairs bathroom doesn’t go ...
Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 3
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