Pulte Homes Reviews

The selling agent ignored my messages and entered my email address in wrong so I wasn't getting any updates on my build, it was very stressful. Now after I officially purchased the house, the "customer care" person assigned to me is rude and they're ignoring my requests to be assigned the someone else. After they get their hands on your money, they just stop caring.

Cheap materials. Cheapest paint money can buy. Will have to repaint right away. Messy workmanship. Closed in April and 2 months later they still haven’t put our grass and sod in. Several homes here have waited 6 months for their grass& sod. Pulte’s answer to this is: we don’t know... meanwhile our mud has washed down driveways and stained them and sidewalks. Yards are washing out. Poor!

Overall home is wonderful. Where they fall short - is the attention to detail due to the number of homes they build. For EG: Our home - has uneven floors, misaligned cabinet, cleaning of the home when handover was poor (windows, floors etc), Trees leaning outside and much much more

There's no communication between the superintendent and the sales side. Over and over again we were called about setting a closing date when the house wasn't even finished yet. It's 2 months after closing, and we still don't have a replacement garage door panel. This was documented that this still needed to be replaced after closing. We also had a plumbing leak recently, and no one told us when the plumbers would show up. They just showed up with no heads up. The plumbing leak was because someone installed a toilet with a broken base. I mean come on if you break the base of the toilet you don't just install it anyway. Currently the ceiling in our downstairs bedroom closet is ripped out because the plumbers needed to find the leak, and the leak had destroyed the dry wall anyways. I submitted a warranty claim to fix this a day ago, and still haven't heard back. Communication from anyone from Pulte in NM is awful. I emailed Rebecca (who we are supposed to contact for warranty claims) about also needing the drywall fixed and painted, but never heard back so I submitted another warranty claim. You shouldn't have to submit warranty claims for every step of the solution to a problem that was the result of careless workers in the first place. Time consuming and frustrating. I also submitted a warranty claim about getting sink holes fixed underneath our driveway. All I got was a "someone will fix it in a few weeks". When I asked when we could expect it to be fixed I received no reply. Needless to say, it's been 2 weeks and the sink holes aren't fixed, and I haven't heard from anyone about fixing them. Other things that were frustrating was the house not being cleaned before our stuff was moved in. Someone had vacuumed, but the floors were filthy and even though we were promised someone would be there to clean the morning before our furniture was delivered, it never happened. Another thing to note is that whoever installed the cabinets did so very carelessly as they were badly scratched up. We went through with a furniture marker to fix this. The shower also wasn't appropriately sealed so water poured out every time we showered. Some clear caulking fixed this, but again it's just really careless work. The design of the home is great, but I honestly can't say I'd recommend buying a Pulte home due to these issues. ... More

I was not expecting to get my house of this quality. And the follow up is horrible

This is our first home purchase and the experience left deep scars. Pulte delivered us an unfinished house that still is not complete 45 days post closing. We had to follow up more than what we felt was acceptable throughout the build process to ensure quality standards were being met. Communication was poor throughout the build and continues post closing as we try to get our house completed.

Too many problems when we moved in. For the price we paid the problems should have been corrected.

We were impressed with the design and spec of the house and decided to go with Pulte vs. other builders during the pandemic. Once we sat down, we recognized several red flags but went ahead because we needed a place. The first one was the premium for the lot. We asked for an estimate of a property next door and the price difference was outrageous. It wasn't a few hundreds but a more than ten thousand with less options than our current lot. Then, they wanted to charge us for LED lights that we later found out it was standard. Then they reduce the points for the Realtor once they found that we actually have a Realtor. Then there a whole spectacle with the loan processing. We ended up having to use outside loan which then made us lose out on the low 2% interest rate. Now that we are in the house, we start noticing quality of construction isn't up to par to the "talk". Looking back, we would have backed out if we weren't so desperate for a place. ... More

I was initially so excited about building a home from the ground up, but not after what I went through with Pulte. I had 3 different builder POCs bc everyone kept quitting. Closing of the home was delayed for over 4months and still wasn’t complete when I did close. There was a laundry list of punch list items that still need to be fixed that haven’t been addressed yet. Now that I’ve loses no one responds to any form of outreach communication. My home has several errors that need to be fixed and that still has not. Careless errors that shows they didn’t care about end quality output. So now that I’ve noticed so many things installed and built poorly it truly makes me question everything else in the home. Very disappointing especially knowing that the majority of the neighborhood all have similar issues. Makes it appear as if they just don’t care if they repeated the same mistakes in every home. Example of this would be the placement of all the pendent lights in kitchen are not centered, issues with being able to have internet provider give access to home, their service partners for smart home Installation don’t have all the things they need etc. Bad experience and even worse customer service ... More

We are 75 days into the ownership of our new home and while we love the house, it has been a horrible experience in getting the remaining items finished on our property. We have no schedule, work done incorrectly identified by us and not Pulte because the Field Manager did not monitor or QC, no communication from the Field Manager, and workers showing up unannounced. When we have brought this up to the Field Manager, we have been told that they can't "control the trades" and that they were unaware of them coming out to do work. It's been a very unprofessional, haphazard, and disappointing experience to close out what should have otherwise been a great experience. I hope that the remaining fill dirt & grade, downspouts, and landscaping can be completed at level we would expect at this price point, but we have no faith in that occurring. ... More

I can’t think of anything good to say about this experience, other than the leasing agent was friendly and helpful. It went downhill after that.

Awful experience with mortgage and finance department

Check around with other Pulte buyers before you buy a Pulte home

Sloppy workmanship sums it up.

I have a bad experience. The house has some issues with doors and the cover plate of the washer & drier and the theater room is wrongly designed and now I can not install an screen and projector and now the project manager doesnt response my calls

They told me issues were going to be addressed before home purchase and that did not happen, up to today issues have not been completed.

The construction manger delayed the closing and promised to fix a list of unfinished/half finished items. he never did. We paid a lot of money for this house trusting Pulte, now we have to pay extra to fix the problems on a new house!

Terrible issues on day one

The home buying experience is okay. The builder's lender involved some high fees so we didn't choose them. The closing day was okay, but all the documents were delayed so we did not receive community gate access nor trash bins until 6-8 weeks after we moved in. The wood floor and doors are not quality material, chip off easily only a few weeks after moved in. The irrigation valve was broken and Pulte insurance would not take care of it and their management are using freezing weather as excuses. We understand that Pulte home prices are slightly lower than other builders, but quality is not that good given the overall price we paid. Will look for options other than Pulte home in the future. ... More

My wife and I built our first home and had a wonderful experience. We unfortunately had to move due to a family member’s declining health. We then decided to build again and found an area we were interested in, which was being built by Pulte. Prior to signing the purchase agreement, we asked our sales representative about the community’s water source and property taxes. We were told the community was on city water, but failed to mention this “city water” was actually sourced from a well and was very hard water. They also failed to mention the additional $6,000 tax assessment that would be added to our property taxes. Once this information came to light, Pulte refused to take responsibility for the information and their only “solution” was to offer us a full refund *11 days* before closing. That being said, our project manager was outstanding and built my wife and I a beautiful home. Unfortunately, due to the business ethics of the sales side, I cannot recommend Pulte for building your home. The Pulte mortgage and Pulte insurance reps I worked with were pleasant and helpful. Please note that Pulte requested I write a review and I chose to disclose my personal experience exactly how it happened. ... More

The building process was challenging with change of 6 building managers. Last one being assigned 4 days before closing. The errors that occurred have been worked up to 2 months after closing. At that time we were ghosted by Pulte warranty side Tile installation grout is less than quality expected. I would love to talk to someone to discuss quality of a $475,000 home. Very disappointed owner due to quality and unkept promises.

We bought a Pulte home in Gramercy Park. Due to market conditions we did this via a virtual walkthrough with our realtor. There are many pro's & cons to the house & the builder. We did not make selections for the house during construction. I am attempting to be fair. This is written 8 weeks after occupying the house. If possible, I will update this review later on. PRO: Overall design is good in terms of layout, windows, space utilization, curb appeal of the building, and lot layout. Value for the area is in line with comps. General construction is acceptable & in line with expectations. House has a watering/sprinkler system for the landscape and also (we are told) to assist with Texas issues regarding settling due to dry ground. We used Pulte Finance & Insurance. Both were exceptionally helpful and responsive to our timeline needs. CON: Some fit and finish is subpar, and appears resistant to correction. Cabinetry is very basic quality. There were issues with cabinet installation, color consistency, finish (nails/caulk). Second floor has squeaks will require correction. Garage concrete pad sloped incorrectly, has an 3-foot area near a corner where water from vehicles pools & sits, does not run off to outside. House was labeled "smart home ready", but this only meant cat-6 wiring was run to a central box. Box is small for necessary equipment. HVAC Zoning for house is only upstairs/downstairs. More zones appear needed due to solar changes through the day. Design includes a large window over stairway (a good feature) which recently acquired a full-length crack, we suspect the window is not installed to accommodate house settling and expansion due to weather changes. DESIGN DEFECT: Optional 2nd floor master bathroom with master walk-in-closet was included in this house. This was a major feature we felt contributed to the price of the home. The design places the closet as a full bump-out on the second floor, creating 4 exterior sides (3 walls, floor) and the common wall with the master bathroom. This closet is insufficiently temperature controlled and is up to 20F different than the house, even after adjusting HVAC supply to area. With house set & acceptably maintaining 68F, exterior temp 28F, closet was 50F. This also chilled the bathroom by appx 10F. Cold is conducted into master bathroom which causes expansion/contraction of ceramic floor tile. Tiles are already popping/loose, we are wondering how this will be fixed permanently given that the cause of this is the heating/cooling difference over time & from other house materials. Neighbors with same house feature have reported the same problem. This was winter, we are wondering what will happen with heat in Texas summer. If you choose this option, I suggest you ensure the builder indicates how it will be prevented. ... More

I’ve purchased 5 new homes. Pulte has been the worst in initial quality.

The overall process with Pulte was very frustrating, unprofessional, and of low quality. The quality and workmanship of the home were below our expectations and standards that Pulte portrayed during the buying process. The team was unresponsive and unprofessional until we went to management with our concerns.

Just not what I would have expected from a national builder. The house keeps us dry but that’s about all I can say about it. Very strange building techniques and materials. Very loud with outside noise. Cold and hot spots throughout. Exposed wires, etc. Just very poor effort overall. I would never recommend a Pulte home to anyone.