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Pulte Homes Reviews

What Real Homeowners Say About Pulte Homes

With an average rating of 4 stars, Pulte Homes is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 16126 verified homebuyers to give you an honest look at what it's like to build a new home with Pulte Homes. Read their unedited reviews, feedback, and complaints to help you decide if Pulte Homes is the right builder for your new home.

Pulte Homes

has 4 out of 5 stars overall

16126 Reviews

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 3.9

Responsiveness 3.8

Customer Reviews

OK House

  • James H.
  • Verified Homebuyer
  • October 22, 2020
  • Buckeye, AZ

Looked good at first, but it is obvious a lot of shortcuts were taken in the building process.

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 2

Weekly updates on your home building process.

  • Kimberly R.
  • Verified Homebuyer
  • October 22, 2020
  • Las Vegas, NV

6 months is a long time to eagerly await the completion of your new home. Receiving weekly emails from the building manager on the progress of the build was very helpful and insightful.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent

  • Priscilia E.
  • Verified Homebuyer
  • October 22, 2020
  • Avon, IN

Building Team was very good and professional. Gave me update on every stage of building till closing, was carried along all through the process.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Job well done

  • Stephen A.
  • Verified Homebuyer
  • October 22, 2020
  • New Hill, NC

Our field manager Eamon was very responsive and did a great job.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Pulte Homes - Solid investment.

  • Andrew D.
  • Verified Homebuyer
  • October 22, 2020
  • Avon, OH

Solid investment. Attractive offering and sound delivery. Project mgr at my site was the award winner of my experience. Incredibly easy to work with.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

How helpful everyone was. Especially John Monaco

  • Karen T.
  • Verified Homebuyer
  • October 22, 2020
  • St Augustine, FL

The house is well built. Insulated well and love the fact I have the lake behind me. They were willing to include some incentives to make the purchase more enticing.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - Top quality and kind service!

  • Mary E.
  • Verified Homebuyer
  • October 22, 2020
  • Naples, FL

Top quality and kind service!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - Great home and great experience

  • Anuradha J.
  • Verified Homebuyer
  • October 22, 2020
  • Dublin, OH

Great home and great experience

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Pulte Homes - The team did the best they could with the challenging subcontractor

  • Anonymous
  • Verified Homebuyer
  • October 22, 2020
  • Phoenix, AZ

The team did the best they could with the challenging subcontractor base.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Great Experience!

  • Brandon H.
  • Verified Homebuyer
  • October 22, 2020
  • Venus, TX

Keith and his team were fantastic! They really made our dreams come true!!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Overall --great customer service and experience with Pulte!

  • Anonymous
  • Verified Homebuyer
  • October 22, 2020
  • Germantown, MD

Overall great customer service and buying experience with Pulte Homes. Quality control could be improved and the cost of the upgrades vs. the quality was subpar compared to my experience with other builders.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

Pulte Homes - 5star

  • Lauren S.
  • Verified Homebuyer
  • October 22, 2020
  • New Albany, OH

5star

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Nice and helpful group of teams

  • Darouny K.
  • Verified Homebuyer
  • October 22, 2020
  • BUCKEYE, AZ

Very friendly, organized and rapid response to any concerns or questions. There's always someone that is available to help when your sales agent or builder is not available.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - Great homes, with new modern appliances and amenities!

  • Anonymous
  • Verified Homebuyer
  • October 22, 2020
  • Charleston, SC

Great homes, with new modern appliances and amenities!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Peeling Back the Onion and Shedding Tears

  • Francine G.
  • Verified Homebuyer
  • October 22, 2020
  • Hanover, MD

My home buying experience with Pulte was generally a good partnership. I've been in my townhouse just about 3 months, I really like my townhome and during the first month the Pulte building team was awesome responding to requests and issues I contacted them about. Lately, I keep finding evidence that Pulte used CHEAP materials in the building of my home. For instance, I found out that they used the lowest grade paint throughout the interior, I'll have to paint probably within first year because what's on the walls is only what's known as a base paint - that's according to the paint shop ...

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 4

Great Experience

  • Anonymous
  • Verified Homebuyer
  • October 21, 2020
  • Durham, NC

We purchased a pulte townhome as first time homebuyers. Our design process was great but did experience one mishap with a selection we chose, but it turned out to work great and we decided not to fix it. Our building manager (superintendent) was very friendly, cooperative, and returned all calls in a timely manner. Overall, we are very happy in our new townhome and have nothing negative to say about Pulte Homes or our process with them.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Beautiful Design, finishes are severely lacking.

  • Candy S.
  • Verified Homebuyer
  • October 21, 2020
  • Louisville, KY

I chose this home because of its beautiful kitchen and lay out. In the beginning everything was going smoothly, There was turnover in staff (twice) that left me without a dedicated construction Manager. When it came to finishes, which I had paid dearly for, there is a lot to be desired. Some of the shotty items are, wall plates with pilot holes in wrong places, door edges(bottom)are rough , doors are very cheap. Paint is absolutely terrible, missing caulk in places rough edges on trim etc. I could go on and on but my overall experience was terrible except for my interaction with my original ...

Pulte Homes responded:
While we are happy to hear that you have a good experience with our sales team, we are sorry that you are disappointed in your new home. If there are any concerns we can help address or any additional feedback you would like to provide, please feel free to email customersupport@pultegroup.com and include your address and contact information. Thank you for taking the time to leave a review. ^AS

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 1

Pulte Homes - We recently closed on our new Pulte home in the Reverence community

  • James A.
  • Verified Homebuyer
  • October 21, 2020
  • Las Vegas, NV

We recently closed on our new Pulte home in the Reverence community of Summerlin Nevada. Our experience was great and we highly recommend the whole Pulte team. Every phase of the process from the purchase of the home to the walk through was enjoyable. It is important to note that we lived out of state the entire time! The Pulte sales agent, Karen, was extremely helpful and informative and she quickly responded to all of our many questions. Our sales agent, Carrie with Keller Williams Realty Southwest, went above and beyond what was required and assisted us every step of the way! The ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Quality and communication

  • Debora C.
  • Verified Homebuyer
  • October 21, 2020
  • Buda, TX

Everyone involved in our building/buying experience was knowledgeable, courteous, had great communication skills, timely, and showed care and compassion.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Pulte Homes - I love my home, I love the community, and the whole experience

  • Jonathan B.
  • Verified Homebuyer
  • October 21, 2020
  • Fort Myers, FL

I love my home, I love the community, and the whole experience was great #DealWithDana

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - Pulte should improve on their responsiveness.

  • Saraswattee R.
  • Verified Homebuyer
  • October 21, 2020
  • Fairfax, VA

Pulte should improve on their responsiveness.

Total Score 4


Quality 4

Trustworthiness 3

Responsiveness 3

Pulte Homes - We had a great experience from start to finish with Pulte!

  • Shelby L.
  • Verified Homebuyer
  • October 20, 2020
  • Wylie, TX

We had a great experience from start to finish with Pulte!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - Not a very good experience, Major issues upon move in day including

  • Anonymous
  • Verified Homebuyer
  • October 20, 2020
  • Fort Mill, SC

Not a very good experience, Major issues upon move in day including mechanical and plumbing.

Pulte Homes responded:
We are so sorry to hear that you had a negative experience moving into your new home. If there are any specific concerns we can help address or any additional feedback you would like to provide, please feel free to email customersupport@pultegroup.com and please include your address and contact information. Thank you. ^AS

Total Score 2


Quality 1

Trustworthiness 2

Responsiveness 3

Quality Builder and Product

  • Brian T.
  • Verified Homebuyer
  • October 20, 2020
  • Huntersville, NC

Great builder. Impressed with the quality of the home as well as their responsiveness to punch list issues. If I ever have to buy another home (which I hope I don't), I undoubtedly would look for another Pulte build. They have exceeded my expectations.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Quick and easy to do business with!

  • Thomas S.
  • Verified Homebuyer
  • October 20, 2020
  • Summerville, SC

Make sure you complete walk through before moving into your new home once you move in it has been difficult too impossible for any problems to get resolved!

Total Score 4


Quality 2

Trustworthiness 2

Responsiveness 1

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