Pulte Homes Reviews

I wish Plute’s sale person could have provided truth rather than misleading information to convince the customers to buy the condo. For example, I was told by the sale that the building will be using Pulte patent structure and we will not hear noise from upstairs. It turns out not true, I can hear neighbors above me walking around their rooms. If the sale did not exaggerate, I will buy the unit on the top floor. I asked the sale if I could have hardwood floor instead of carpet for the bedrooms. He told me that it is not an option item, but I can always change to hardwood floor after moving in. That’s why I did not upgrade the carpet since I will change it to hardwood floor. After moving in, I was told that I cannot change carpet to hardwood floor for bedrooms due to county regulations for the condo! I would like to have the fan in the bathroom connected with shower light instead of vanity light. The sale and field manager told me they cannot do it, but ensure me that it is very easy to be switched after moving in. After moving in, the electrician informed me it is very complicated/impossible to switch it! I was happy with Pulte until I moved in and found these problems. Pulte should provide true information to customers especially when it can have big impact on customers’ decision. Also, Pulte does not provide spared tiles and paints to home owners. If these are important to you, you better add them in the contract. ... More

I have entirely too much negative feedback to share but let’s just leave it there - i’ve lived in the house almost 4 months and they are still coming in and out of my home to fix things that should have been done before we closed.

The quality of the material used is a very low grade. No proper insulation, even the noise of TV can be heard by the neighbors. Quality of the wood floors are terrible, with a small contact they get scratched, tiles in the bathroom are loose, crack on the wall.

I base this review only off of our personal experience. We have talked to other people who had a positive experience with their homes. We however have not. Things that we have experienced: Construction delays (installed the wrong color of cabinets, smoke detectors did not work properly and were not identified until the day of closing), poor build quality for what we paid for the house, problems that were identified well ahead of closing that were not fixed and still haven't been fixed after two months of living in our home. Hopefully soon on that though though. After living in our home for almost 2 months, I would have a very hard time recommending Pulte to anyone I know. ... More

I don't recommend this builder to anyone.

Very average. Helpfulness and getting issues handles very poor

Pulte talks a lot about quality but the contractors they use for fit and finish are terrible. We closed on our house and there are still a lot of issues that Pulte has yet to fix. From missing siding, to poor caulking, uneven drywall, scratched appliances- you name it. I am confident that our framework was done correctly but from a fit and finish standpoint Pulte misses every mark.

It was a bit of struggle with Pulte on all accounts (construction, sales office, mortgage) from start to finish. Construction issues were covered up, we were told some of the staff cut corners (by other staff) and given a multitude of misinformation by sales, and our mortgage representative had little knowledge of the products he was selling. In regards to construction, the paint is already chipping, cracks in ceilings (1 month in), house was not properly cleaned upon move-in (still tape marks all over floor) and just general lack of attention to detail. We are happy to finally be in our home, but would not buy a Pulte home again. The silver lining is that some of the upper management (construction and mortgage) were extremely helpful, professional, and responsive--it just took us a while to get to the point of us contacting (and end up working with) them during this process. ... More

I bought House from Pulte because of the name but i am very disappointed in their process and level of service they provided.

The workmanship has been poor. While we were rushed into closing, many issues remained unresolved. There were many minor flaws. However, there were many major flaws requiring redoing/replacement of the following items. 1. Crooked windows - needed re-installment 2. Kitchen sink scratched - needed replacement 3. Front door peep hole drilled wrong - waiting for replacement 4. Master bath toilet door installed wrong - waiting for re-installment 5. Guest bath cabinet damaged - waiting for replacement 6. Master bath toilet did not function properly - after two service calls it is finally in working conditions with a warning that it may happen again 7. The heating system is not working well. The master bedroom area is very cold and we are barely managing by using extra heaters. With each of these being redone, we are going through lot of inconveniences. It is disrupting our regular activities. ... More

It was a very disappointing process. Work doesn't get fixed until the end if you point it out. Workers are slopping in there trade.

The home seems nice on the initial inspection but once a closer look is taken, the craftsmanship is not good for the money that was spent. The attention to detail is lacking and we are continuously finding things that were not done properly. It seems that the attitude of "that's good enough" was taken when finishing the home. While Pulte is trying to address all of our issues, it is taking a long time to get someone in the home to fix things.

Very disappointed in the quality of workmanship. They rushed to finish in order to get paid before end of year. A number of things were not done correctly.

The good - the build quality was generally good. It's been a month since I moved in and I see the quality and workmanship are comparatively good to homes that I had researched. The bad and the ugly - 1) I was cheated in the options package. I opted in for a smart home package which included among other things a smart garage door opener. This item along with the smart door lock were the only items which warranted the price quoted. I later learnt from neighbors that the smart garage door opener was standard and was installed even if we don't opt for the smart home package. I was never given an answer and no response was given as I found this late in the game just a couple of weeks before closing. Please do your due diligence - talk to neighbors before believing Pulte. 2) Since the day I've moved in I noticed that there was water that was continuously draining from my water meter into the drain in the streets. I made multiple calls to the builder. Though he came in to check on it a couple of times, he was unable to fix it and told me that it was a "mystery" to him. When I wanted to escalate as so much water was wasted and I had to pay the water bill - he lied to me saying the city had emailed him saying Pulte had to pay the bills until the issue was fixed. It's been > 50 days since I closed and the water still keeps flowing into the drain 24*7 with no end in sight. I would've never bought a home from them had i known this was the kind of service I'd expect ... More

We moved in almost 2 months ago and we still have issues from before closing that have not been resolved.

Our initial build was not what you would expect from a new home of this caliber. However, Pulte so far has stood behind making it right and getting the home where it should have been at closing. This is completely due to Kristi from the Pulte Warranty department and in no now way reflects the oversight of the initial build process. There are still 3 more vendors coming to do work with the worst one being Synergy - which in a month and 10 days after close has still not completed the work we paid for when we bought the home. Also, the tile floor is on round 3 of being fixed and is still WIP. At the end of the day, we are confident we will be where things should have been with this house. Pulte has been good in that regard with most of the issues now resolved. But this is not the process any buyer of a new home should have to experience. ... More

Many, many aspects of the home were not completed at closing. There are many flaws throughout the house.

Struggle to get repairs completed! When repairs are finally made, the repairs are shoddy and careless. Things go from bad to worse when trying to get things fixed under warranty.

Issues show up daily. Overpriced extras.

When we closed on the house, we found the place a mess. There were nails and screws strewn through the lawn on every side of the house and garage. Debris was littered all around. Painters had smeared pain on outside faucet, mortar and paint buckets were washed out and poured in the grass. We have a window that was incorrectly installed and it has been nearly three months with no one correcting the problem. Sloppy is how I would characterize your work and dissatisfied is my reaction to it. One of the subs on the house, the A/V installer has yet to deliver speakers and finish the install. After nearly three months, waiting for a sub to finish a job is unacceptable. ... More

Very disappointed with all the issues that needed an need to be delt with

I’m disappointed. The workmanship is below average. In my opinion they rushed to build my home so they can get it off inventory before the year ended. I have issues with the lawn, bugs and pest as well. They planted dead grass and trees and now the landscaper said there is a fungus in the grass. They should just replace it rather than telling me they fertilized it and just wait.

We made the mistake of planning move-in based on the dates the builder had given us. They made the date for closing but many items were missed or sloppily done for to make the date. After closing, we walked into workers in the house cutting holes in the drywall and hap-haphazardly installing the back splash tiles with all the associated mess. 6 Weeks later, we are still trying to get many items addressed. Most customizations we asked for were not allowed and any "late" changes to the order caused problems.

Just closed on a new Pulte home and the they tried their best to get me to close with most of the finish work sub standard. I spent lots of energy getting them to do a half decent job when they tried to pass off substandard work. Subs rush through the work and don't care a bit about getting things straight, flat, or aligned. Pulte will attempt to fix things if you complain but even then it's still minimal quality. Go for a base home and add things after closing. Any extras you pay for aren't worth it because the workmanship is so poor. Make sure you get everything in writing because their word doesn't mean anything. ... More

I absolutely loved Mario and he was very responsive and helpful with any issues. I could not get in touch with anyone else for any issues at all! I have new things that I have found wrong with my new purchase but have been waiting for weeks for results.