Pulte Homes Reviews

It has taken a lot of time for Pulte to fulfill their commitments

Very disappointed in quality and functionality of this condo. Appliances are flimsy and stove is terrible. Both Whirlpool and Pulte should not be happy with that range. The bottom drawer falls out when you pull it open for starters. The tub does not seem to be a standard size but a bigger problem is that those tiny spaces for shower needs are absurd. Can't barely place a shampoo bottle let alone a full size soap on those. Did anyone try these out for function? The cabinetry is very mediocre but the need for organizers underneath sinks is hampered by the fact you can't put a pull out organizer due to the under the sink design. The toilet is certainly cheap as are the faucets and fixtures. I expected a bit better quality from Pulte. The selection of a tankless hot water heater is a poor choice. So we save on electricity while we waste huge amounts of water just to wash hands with hot water. I have no one above me yet, but I am scared to death that this construction only means a lot of noise overhead when someone does arrive. I might have been better off renting than buying something like this. I would find it hard to recommend Pulte. I suspect this does not meet your guidelines but is an opportunity for me to express to Pulte some things that were just not done right and perhaps Pulte should think about. I had no problems with the sales office or Pulte Mortgage just terribly disappointed that I chose to buy this condo. ... More

Lack of communication and customer satisfaction from warranty dept.

These homes have been rushed and not competed correctly, There are so many mistakes that could have been fixed prior to closing, We are very unsatisfied with Pulte,

Consumers should be allowed to go to the design center prior to finalizing the contract as the design center adds 10's of thousands of dollars to the purchase price. This not revealed up front. They build the homes too quickly and do not give enough attention to quality. The materials used are not good quality and the subcontractors are not supervised and they do very poor work. The homes are very expensive with cheap materials used so the profit margin is high and the consumer does not get a quality product

Excellent experience up until 8 weeks before closure. However, the closure and now 6 weeks post closure has been an exhausting experience, with the need for me to become a project manager of all the open issues in my home. I’ve had contractors in DAILY for repairs- electrical, plumbing, CAT wiring, drywall, painting, duradeck, cooling system, security systems, GApower.....and before an escalated email to a Pulte VP, it would’ve continued. No postal mail service for last 6 weeks and still unresolved. The communication from pulte, pulte mortgage and post closure to the ga customer care and field managers is nonexistent. Beautiful home, but nightmare experience in getting anything completely resolved post closure. ... More

My wife and I had such high hopes when we started the process with Pulte and after closing and moving in we are extremely disappointed in the building team and the service provided. It seemed to be the epitome of bad service and very poor customer service. From the design center to the building team and management. The process throughout was more than frustrating. We took the time to walk through the designing stage and were given our upgrade options. We picked out several upgrades and signed off on a contract with the designer to then be told that an important option we signed off on could not be done. What seemed to be an easy fix became confrontational with the designer and builder. It is hard for me to say anything positive about the building team. Prior to closing we had a list of more than 10 things that needed to be addressed and we were told it could be done. Come to closing and 90% of it was still not taken care of. Some of the things that were addressed had to be re-done. Some things I pointed out I was told they could go to the model home and get what was in there. I understand that was the quickest solution but not a good one to suggest. When you pay for a NEW home you want NEW material! Because of the lack of concern on Pulte and the buildinging team we closed on an incomplete house which required me to schedule several days off from the field and working at home. This was very frustrating because it all should have been done. We have been in our home almost 3 months and we still have issues that need to be addressed. Seems to be no urgency or care at all. After closing and having to continue to call, I was told by the building team and management to not expect perfection. After this I cannot recommend Pulte to anyone. I would not want them to go through the same process and issues. It seems to be a common thing when talking to others in the neighborhood. ... More

Pulte homes are built using C-Grade Subcontractors at best, who are incentives-ed by quick turn over. Pulte Field managers advocate for the builders and reward poor quality work, and not work for the home owner. Much attention is paid to the model unit but not to the purchased homes. I would recommend hiring a private Project Manager and Inspection agency to oversee the construction.

spend a good amount of time on your walk thru!

Price not worth for the quality of work done. Spent money on upgrades to get good quality/brand new items not items that are used somewhere else and items repaired due to damage done while transportation or installation. Issues are pointed out multiple times but never been looked into.

3 main issues throughout the 19 month construction process...yes...19 months. 1.) Poor communication throughout the organization 2.) Poor timeliness in the building timeline 3.) Quality of workmanship was below average. If you're looking for a builder with a lack of attention to detail, poor communication, and blatant basic construction flaws, then Pulte is your company. A company that is clearly interested in THEIR bottom line. Worst buying experience I've ever had in my life.

For the money I paid, I should have received a better quality house. For a $550K, cheap material seem to have been used. Everything was extra and not came with the base price.

We thought we were going to have a beautiful home built for us. We walked through the model and fell in love. Unfortunately, we ended up receiving a completely different product than what we were anticipating. We feel very mislead. We have many issues with our house. We are hoping everything can be fixed, but I'm not feeling too optimistic. I believe for the amount of money spent on this house, the craftsmanship and attention to detail should be close to perfect. I am not at all pleased with the quality or lack there of of this house.

This is our first time buying a Pulte Home, we've owned a DR Horton home. Pulte did offer everything that we were looking for in a home, which was the reason why we went with Pulte. But Pulte lacks that eye for detail in the workmanship of their homes. Poor caulking technique throughout the home, grout on the tile that was not cleaned up before we moved in, lack of detail in their sheet rock cutting. Follow up is poor to get the work completed. Would I purchase another Pulte home in the future if given an opportunity...probably not.

Fair construction overall but they don’t want to hear about or address issues until you sign on the dotted-line. Received no response on repair request until issues were escalated to management. My impression on Pulte has lowered signifIcantly.

Pulte homes go up quick and look good from a distance. It’s clear that the work is rushed and vendors are under paid by Pulte. Pulte will fix anything you point out but it’s a job to find everything. Why should I have to??? The finish work and paint is rough at best. The home was dusty and needed to be cleaned. They delayed closing because work needed to be complete which puts you in a bind with your move in date and forces you to settle with many mistakes. It’s a quickly built home but it offers a poor value.

Pulte staff good to work with. Overall quality of workmanship/construction is well below the standard for the price and “luxury townhomes”

Watch your house being built as much as you can. Sub contractors are not the best tradesmen. Many issues during the build and more with the finished product.

We love our house and location but we had no shortage of issues from the very beginning and all the way through in working with Pulte. There is a clear leadership issue in this region. I would buy one of their spec homes but I wouldn't build with them ever again in South Carolina. The location is key and the houses are beautiful once they're done just be prepared to fight for what's right along the way.

Basic things were not provided. I was disappointed on the way handling the issues

We didn't get truthful information about the number of basements in the addition from the sales person and that is why I am giving a 1 star review on trustworthiness. I feel like this is basically a good home, but we can't get some of the last detail work completed which is why I am giving a 1 star review on responsiveness. I'm also frustrated because it's early June and one of the few sunny days we've had since we closed in April, but there are no landscapers working in the addition. At this rate it's going to be fall before we get sod and landscape.

Be very careful of doing a contingency with this company. They will start building the home prior to the contingency expiration. Get things in writing from your sales rep so that you have proof of what they tell you. Upgraded cabinets to a level 3 and they were not installed correctly. Placed hands on stair railing end piece, with some weight behind me and it broke (inside is pressed board). Paint used on walls is poor quality (1 wipe with a washcloth and it comes right off). The only highlight to our home was our Project Manager Mike was friendly and is working hard to help fix our problems. We are currently setting up our new home with 2 holes in the wall a broken pendant light and several spots that still need fixed. Main regret is we wish we would have went with a different builder. If you decide to use Pulte as your builder take the time to meet and ask questions to the other residents in the development regarding their experiences (most of our neighbors our unhappy with the quality of the homes) if we had talked to any of them beforehand we would not have purchased a home through Pulte. Also, be careful of picking out your lots... ask detailed questions about will it look the same when my house is built on it... Lot was flat when we picked it out... they created a berm in our backyard that took away about 6' x 68' foot of our yard and now we have to pay and add'l 10,000 dollars for a retaining wall. Overall I would not purchase another home from this builder. ... More

Pulte does a poor job inspecting the quality of their installations. They prioritize speed and will accept risk if it results in a short cut. We had many issues with our kitchen and it was on us to find and report them. This put a lot of stress on us. We did not find all of them and are now stuck with some damaged cabinets.

Multiple issues addressed prior to closing were not resolved. Closed in March issues not resolved until May - this included a leaky roof. Would not purchase from Pulte again.

We are not happy with the quality of the house built by Pulte. Our previous home was also a Pulte home and was in a great condition after more than 10 years. We are disappointed to see that the quality has gone down with the new house even though it is a more expensive home. There were many errors in the building process that we caught and had to bring to the field manager's attention. There were still many issues that need to be addressed after the closing.