Pulte Homes Reviews

After submitting an offer that was excepted, a deposit was made, and a very important item that was agreed upon was taken away. It’s tough and I could forfeit my deposit I was told I would not get the item after three weeks into this and there was nothing they could do about it. I was told I could forfeit my deposit if I didn’t like it. I was hoping after communicating back-and-forth for weeks on this item that it will come to a resolution that I was very happy with and unfortunately it did not. Another frustration I have concerns a privacy fence request that I submitted weeks ago. I have been told that my fence request and anything to do with ARC is on hold because we have no HOA. I don’t understand this as the majority of the homes being built in the same neighborhood are all getting fences. In conclusion I was disappointed with the sales team and management of sales, but very happy with the efforts of the of construction and project managers. (Jordan, Rob)They did a good job in solving any issues I had in their control. The overall townhome is nice, I am enjoying it. ... More

We had a great initial experience while at the model home and home design process. There were minor issues which were easily resolved. Towards the end things went poorly. It was obvious there were milestones that needed to be met even if standards would be sacrificed. We ended doing our final walkthrough with the home being unfinished. There were literally walls that were unpainted and holes. When we closed there were actually still open holes with exposed electrical pieces. I received many apologies and excuses. It is now two months after closing and still receive intermittent emails about how they will update me in 48 hours and this is over a week ago. My biggest mistake is giving good marks on their quality survey, which they will ask you to do. I guess it was foolish of us to think that they would not complete the work that needed to be done if we gave the low survey scores they actually deserved. We spent well over $500k on our home and would recommend that you consider your options carefully given what we have experienced and are currently experiencing. ... More

The woman who handled our purchase has been great and has been very responsive when we brought up concerns. However, the man responsible for our home construction was nice enough, but we are still waiting a month later for him to fix problems noted prior to closing. Though he repeatedly told us that he would be with us for thirty days following closing. The warning about “getting work done before they get your money” could not be truer. He missed two options we had requested. The first was fixed prior to closing. The second was a double sink in the bathroom. There was only one sink installed. He “guaranteed” the correct set up within 4 days. Then it was moved to the next week and then moved again. Finally, we said enough. However, the job we finally got left the bathroom filthy with three areas of the drywall needing attention (which I will end up doing). And now neither the mirror nor the lighting fixture is centered. So we are forced to accepted substandard work because he did not read the plans. We also paid a lot of money for upgraded walls. As we paint the walls, I cannot believe all of the wall prep that I have to do to fill in problems with the drywall and sand down huge areas of paint drips. (I won’t even go into how bad the paint is.) But I will mention the poor workmanship with the baseboards. There are numerous gaps that they attempted to fill with caulk only to even do a bad job with the caulk. Right now, we are dealing with popping noises coming from the canned lights in the kitchen and bathroom, and a loud garage door opener. While these are the problem areas, there are some things that are done well and some nice unexpected touches. ... More

Disappointed in some of the bathroom fixtures, about as cheap as they could get. Frustrated that homes that have not closed have their cement sidewalks and driveways in and we have been hear over a month and still do not have our cement. Still are not graded either so we cannot plant grass. When painters came in to fix items they rushed and did not do a quality job. Front door repair looked like a 6th grader did the work. other homes being built in subdivision, so nails and screws all over the street and no-one ever cleans them up except me. Takes like 10 minutes, someone at Pulte could do it, as a result I have had a flat tire already. The paint is frustrating because it is easily marked and cannot be cleaned, must repaint. Disappointed in the return venting, rooms have vents above door instead of return vents in rooms, so allows noise and light in. ... More

Will never have Pulte build me a house again

I purchased this house because when I came to see the model home, it was elegantly on display without a single defect, so I expected the final home that they will sell me would also be without defects. But the home I walked into has cabinets that are chipped, kitchen island that is not aligned with the center of the kitchen, and molding in the kitchen that is not even painted. The window frames in the kitchen are dented and uneven. The entire house has walls that have not been painted properly and most of the doors of the house don't align and cannot be closed/locked without extra effort/force. The carpet is shedding in multiple places where the transition from carpet to flooring occurs. Prior to closing, I had two different walkthroughs where all of these (and other) defects were made evident to the builder who promised that these defects would be fixed in a timely manner, even after the closing. But they have not been fixed. To summarize, after spending so much money, there is a certain level of quality that you expect in your home, which this house comes absolutely nowhere close to meeting. I had trusted the Pulte name and brand, but I am very saddened and disappointed in what they stand for. ... More

Very bad experience after closing with warranty team. Aeron in charge had no interest in following up with issues in regards to our driveway pavers which was stained and broke while we were closing, a claim was filed and no answer received, not even a follow up. Very disappointed. The details of the home in general lacked attention, the paint was terrible. Very dissatisfied with pulte.

Pulte did an okay job for us, but we are not 100% satisfied. Now after living in the home for almost 3 months, we feel we overpaid and got a lesser product than what was advertised. Every team we dealt with tried to shift the blame down to the next team, and would consistently tell you that you can't expect things to be done right. The sales team did an okay job, but there is very little involvement from them. Mostly, it's up to you to just pick the lot and home you want. The design process was ok as well. But often times you will hit limitations of what questions the design people can answer, and then they will respond with "I don't know". Small details such as "where exactly will the lights and outlets go", the design people will not know, and will tell you to ask your construction manager. Ultimately,it is not as custom as you are led to believe,and the different teams from sales, construction, and warranty do not talk to each other unless there is a crisis. You have to fight and make a crisis in order to have them take your seriously. The construction experience was poor in our opinion. Our CM was clearly overstressed but the volume of homes he had to build, and was not capable of dealing with us in a polite, humble, and listening manner. He was quick to dismiss everything we objected to, and was really only concerned about his rating we would give him at the end of the construction experience. He hated that I asked questions, and checked his work. He belittles and thinks your a "lawyer" if you try to ask more than he has time to explain. The construction team will often say "nothing is perfect" or you "can't expect everything to be done". Meanwhile, they expect me to pay $700k and be satisfied with a unfinished home. They just want to punt things down to warranty, and have you fight with them for a few months. Finally, my warranty experience was also a pain. I opened about 25 tickets for various things that were not up to spec, and I foresee having to open more. Even though I had a third party inspection, they're are still quality details work which was not done well. This makes the CM begging for a good rating seen even more laughable now that we have had this warranty experience. Warranty has a habit to say that "that's the way things are" (misaligned cabinets, or broken stair spindles, broken irrigation sprinklers, etc). They often stall you out by being slow to respond, and give you a 3-4 week out scheduling for service. Also, they will not communicate with the vendors who arrive and sometimes have no idea what they're here to do. In closing, I can tell Pulte is all about getting things done quickly. They are quick to try and penalize the buyer if we dare to delay anything, but at the same time, their tax to are to delay when it benefits them. They set a low bar for workmanship/quality, and are looking to just lint you down to the next team. Everything looks great on paper and the website and the model. However, your personal experience will be a big let down, and nobody will be held responsible for it. I have a lot to say to one of the presidents of Pulte if they ever wanted to talk, but I fear they are not concerned about what I have to say. ... More

Every time we submit a claim, we get told “this wasn’t reported during close, so we don’t know who damaged it”. That can be said for anything because it’s such a fine line. Seems a little ridiculous for such an expensive house and things are supposed to be under warranty. I can say the same where they purposely placed things that had flaws where it wouldn’t be obvious without inch by inch inspection.

There where several issues that I encountered along the process of purchasing my second pulte home.

Within 48 hours of moving in we had to have them come and tear out a shower wall because it was installed improperly. When I went back to the sales office to find out what to do, the sales agent said ‘it’s ok, it’s under warrantee’ like it’s no big deal to have to tear up a bathroom upon moving in to my new home because I don’t have to pay to fix it!!?! We were todl that they would replace several dead plants after things cooled down but when I asked about it a month later they said it was not their problem and I had to argue with the lady about it - they still aren’t replaced After our last rain storm I noticed that the drainage from our backyard was going under our garage porch opening up a big hole. and it looks like the water may be working its way under our foundation. They said it was the landscapers problem and they weren’t responsible - although the landscaper explained to me that they had nothing to do with the poor drainage issues. Again, I had to argue and fight with a very rude woman who told me they considered the matter closed. I subsequently had their onsite Foreman come over and he finally agreed that it was their fault/responsibility and when I called the very rude lady back, she still gave me a hard time about it. Pulte is the worst builder I’ve ever worked with. Their smiles went away pretty quickly after we received out keys and moved in ... More

Our experience was not the best. We felt pushed and also not heard. We know Pulte is not a custom builder however some of the items we inquired about were brushed aside, not properly addressed and/or we were given wrong information. One of the worst parts of the build was the sloppy nature of the contractors as we pointed out SO many things that needed to get fixed. The day of closing we were told that a ticket was opened to correct all and it's been impossible to get a response from the customer care team to handle ALL the things that need to be addressed. Spening over a million dollars on a home and the product we received is not good. The service and follow up is not good from most of the avenues we tried. We did have 2 decent people help the best they could but had to refer us to customer care to handle and it's been SO painful. We are still waiting for answers and will be sure to discuss this widely with the community and beyond if we cannot get a resolve as it's going on 2 months! The images of our home issues are thick - it's sad. Things are too rushed, many of the contractors are so sloppy, and the overall follow up to correct the issues is SOOOO bad. I hope this survey helps and gets someones attention to get these matters resolved. Walking into a brand new home with a huge stain on your carpet that we were told would be fixed only to still be staring at it 2 months later aggrivates me every time I see it. Again, I hope this strikes someones attention. ... More

Since moving into our new home there has been issues with fixing the quality of this home such as the woodwork, paint, and the yard. The HOA is non existent and there is trash, dead bushes and trees and old pine straw. The landscaping is NOT what was shown to us that this community would offer nor is the keep up. The amenities don't all work. This place already looks like rental quality. NOT a Pulte community. I have little hope this place will turn around. The only people that were helpful was Scott at the sales center and Darrin who helps with work requests.

Pulte is a low cost provider of housing and they are trying to be in the luxury segment in a community called ascension. They are out of their league and are not able to meet the expectations of a luxury buyer. The only reason they are getting the prices they are getting is due to the location, not the design or quality of the build. They are so bad with the customer journey and have no business being in this segment of the market. Summerlin (Howard Hughes Corp) is not thinking clearly either. Older Summerlin is so much better. Don’t buy in ascension from pulte if you want to spend $2m+.

Bad Bad and more Bad. I will not be recommending to friends and family. Very cheaply built and all staff have a used car salesman mentality. Been in my home 2 months and I am still trying to get things that were not good before closing.

Sloppy construction everywhere: crooked walls, doors that don’t close, bad trim, messy painting, and caulking that looks like a joke. Add dead sod, flooding, broken sprinklers, and a warranty team that disappears — and that’s life in a Pulte home. Buyer beware.

We encountered significant issues with both the Sales Consultant assigned to our project and the construction team responsible for building our home. Now that closing is complete, it is imperative to address how our experience can be meaningfully rectified or compensated—and how similar lapses can be prevented for future homeowners. Despite submitting these concerns in a prior survey, no follow-up action has been taken. The past several months have been both stressful and disheartening, and our repeated attempts to resolve these issues have only added to the frustration. Despite our early optimism, the process was undermined by a series of troubling missteps and communication breakdowns. We’ve compiled a thorough record of correspondence—emails, text messages, and documented interactions between ourselves, our realtor, and your team—that highlights systemic issues. Specific concerns include: - Unannounced Contract Cancellation: Our contract was prematurely voided without any notification, resulting in unnecessary confusion and delay. - Missed Opportunities for Upgrades/Add-ons: Key selections were never presented during early planning meetings, leaving us unable to make informed decisions or adjustments later. - Fireplace Installation Error: The fireplace placement deviated from the agreed plans and was not centered appropriately, raising questions about quality control. - Ignored NSO Request: Following our February 24th email, we were under the impression that a slat request was submitted. Multiple follow-ups received no acknowledgment or response. These issues—avoidable with even basic attention to detail—left us feeling misled, unsupported, and disappointed. They raise legitimate concerns about the professionalism and standards expected from your organization. The construction phase presented additional challenges. We experienced a revolving door of three different construction managers, resulting in inconsistent oversight and accountability. While the most recent manager showed genuine effort and dedication, they appeared undertrained and lacked the necessary support to handle the complexity of the project. The final walkthrough revealed that quality control and cleanliness were not priorities. There was visible dust and debris throughout the home, including an unacceptably dirty garage. Additionally, workmanship issues were glaring—cabinet installations had caused wall damage, and various finishes appeared rushed and uneven. ... More

Just make sure that you get what you pay for and ASAP.

Lot of issues I moved it and no proper fitting to basement and missed my fan in room and I see water leaking every where and windows and garage door opener has loose connections and doors getting sounds

After believing that the Pulte Team would fix several issues they didn’t. Ended up going through warranty and obviously their default answer is no. After paying a good buck on a house they would want to follow through on fixing even minor issues but no.

Overall, it is not worth to buy the home - house was not ready but pushed to close - after move in, noticed the quality of workmanship and materials are poor - found repair issues more than I expected - the warranty team responses the repair request quick but some vendors are not doing the repair good.

Pulte send the wrong documents to Freedom Insurance and they are charging us so much. They are still charging us for the Cancelation of the old Insurance (Putle Insurance) and they won't update. We are getting a lawyer and we are going to include Pulte for not sending the correct informaiton.

Everything with Sales was good. The construction phase is one where all SawGrass members (my neighbours) had issues with a Construction Manager (Dominick) who talks to customers like piece of trash. I wish i could gives Sales team (Lori) 100/10 and then the next part of construction and post closing experience is 2/10. Definitely do not recommend Pulte at SawGrass till the construction managers learn how to behave with customers. You can buy a bigger house and good construction managers at MI homes

Our experience building a home with Pulte was, unfortunately, disappointing. We initially chose Pulte because we believed they prioritized customer satisfaction and had a strong quality assurance process. At first, things seemed promising. The initial project manager clearly explained the construction process, which gave us confidence. However, as the build progressed, he failed to meet many of our expectations and requests. Near the end of construction, a new project manager (Rafael) took over. While he made a genuine effort to address some of the outstanding issues, there was only so much he could do at that late stage. Prior to closing, we were reassured that any issues would be covered under warranty. While that may be technically true, we do not expect to rely heavily on warranty service after paying a lot for a newly constructed home. Unfortunately, several quality concerns became apparent right away. The appliances provided were low quality despite the overall cost of the home. An undersized A/C unit was installed, though it met county approval, it does not seem appropriate for the square footage. The floor tiles are fragile and chip easily, and the master bathroom shower floor was poorly installed, leading to standing water in one corner due to improper drainage. Overall, I would not choose to build with Pulte again, and I cannot recommend them to others based on our experience. ... More

Builder did a terrible job then showed up at my house everyday asking me to give him a 9-10 rating. When sod was put down the crew put sod over a bunch of garbage after I told the builder to make sure the garbage was picked up. Door frames in the house are not flush, lots of pencil makes on the walls where they circled nail spots to fix but never fixed them. Found cigarette butts in the basement where workers were smoking in the home. Drywall has lines and grooves. For $400,000 this home should be perfect but it is not. I would like someone from Pulte to reach out so we can resolve these issues. ... More