Pulte Homes Reviews

This is our first new home purchase and we were so excited for this journey! We left our earnest deposit in December of 2022 and were told that we should be able to move in by July. We were skeptical but hopeful. We went to the showroom to pick out our carpet and kitchen etc and low and behold they wanted to charge for everything! And I mean everything, such as outlets etc. (None of the rooms come with lights & none of the homes come with a rain gutter system)We were told that we would be informed all along the way as our home was being built and have opportunities to see our home in the different phases. We were also expecting to visit our home with someone from the construction team to talk about the progress in each phase but we were never contacted. Fast forward to one year later and the home we put earnest money down on is finally ready and Pulte has the nerve to put a ridiculous amount of pressure on us to sell our home or walk away from the one we put money down on. I mean come on, I waited for you for over 1 year the least you can do is give me 90 days to sell my home. Now we are getting ready to move in and our construction walk team has told us we have only 2 walk throughs to point out all that is wrong with the home then that is it. That felt very final and conserning considering there were so many issues. The paint job was terrible, wood was unfinished on doors and in closets and I was not sure anyone actually walked the home before we did. Fast forward to move in day and we were told to go to the sales office to get our keys. When I arrived I was handed a cardboard box with about 15 keys in them and 2 garage remotes, assumed they all would work, and was told to have a nice day. Get to the door and the keys dont work. Come to realize that the keys worked on all doors except the front door and we were told that everyone was gone for the day and sorry we would have to do it ourselves. What a way to welcome someone to a new home! All this to say that we needed a single story home in this area and this was out of necessity. I would not have spent this kind of money on a home knowing what my experience was going to be like! ... More

seles rep was GREAT, the tour of the neighbohood really nice too, the visit to the desing center was very nice and easy however once they started actually building it all went to crap project manger was terrible, his ownership of mistakes and poor workmanship was close to not existent! zero attention to detail - multiple closing reschedules, poor attitude and responsivenes to issues, aweful expreince it seemed like he was working for the tradesmen as if they were paying him and i wasnt the customer whose oppinion and work he should be taking into consoderation....

Very poor quality of construction, no response for services, many problems from day one. Never ever recommend anybody to buy from pulte.

This is my 3rd Pulte Home, I should have learned my lesson. When we went to the design center to pick materials we we upsold on Quartz Countertops. We picked a design pattern that we liked, and went about our business. The contract clearly said QUARTZ , but when we moved into the home, and within one week the QUARTZ countertop chipped, and stained, we knew something was wrong. we contacted warranty, and during our research we found that they installed a product called Silestone from Consantino. In their own literature they do not use the word Quartz, because it is not quartz. When I had the warranty supervisor come in, she appologized for the Silestone rep not being in attendance (he knew I would ask him to explain how they were trying to pass this crap off as quartz) she said we got what we were contracted to receive (she explained that there are no 100% quartz products in the market and that this product had up to 40% Silica (quartz) in it. THAT IS NOT QUARTZ. we found out later that another neighbor had the same problem, there counter was defective and they replaced it. BAIT AND SWITCH, BUYER BEWARE. now we have to buy all new counters to get what we paid for ... More

Poor quality of vendors used, and warranty process falls on the homeowner to turn into the general contractor to handle the vendors for repairs.

Alot of workmanship issues with the home itself and lack of quality assurance oversight from toilet leaking to refrigerator not working and out of warranty issues, mismatched front door lock and key not working, dishwasher not working, windows not opening. After hours even the emergency warranty line no one will answer the phone, Ive had to go through the sales staff to get things done at times which seems more responsive than the construction manager. Very disapointed in the quality of construction and lack of responsiveness to construction defects.

Lots of pertinent information and decisions were left out of our sales presentations-we always felt "rushed". Then, it was pulling teeth to get appointment at the design center. We were surprised by the number of restrictions, like rectangular sinks, that were not oven offered options. We wanted an extra window, and even offered to pay double, but we were told no, with no explanation why. Lots of things like this made us skeptical even bit of the way. In the end, we now know we were "too nice" and still should've pushed for more, held our ground, and asked a lot more questions and demanded answers. ... More

A list of repairs a mile long due to terrible workmanship. But why would they care they got their money. If you think you paid for non damaged doors , trim, windows, tile, you would wrong. They have ZERO intention of replacing anything damaged during the build. They will tell you , "we will patch it". Sorry I paid for new I WANT NEW. Raised the POA even though No clubhouse, gate left open most of the day and constant construction spreading dust , dirt, and mud all over . The entrance has been closed numerous time while they re-do the roadway 700 times. They force you to enter through a muddy, wet , dirt road. Total joke!! Oh when you sign the contract they make sure to tell you a hundred times to give them 10 stars. Did I mention the house costs a fortune. ... More

Buyers should not be your quality control department. Secondly, the process to fix issues under warranty is so painful.

Poor Build quality and is way below from phase 1 homes. There were a lot of issue due at closing, promised to resolve and is now no one owns it and is a service requests that never gets resolved or taken care of. Service requests created 45 days ago are still not resolved. Matt the build manager, is very keen on hiding the issues at the walk, than having them resolved. Bricks around the home are stained different and do not match and the issue still exits and Matt promised to take care at the closing and now bears no responsibility. Kitchen Pantry wooden shelving are all broken, cracks every where and the service request put in at least 30 days ago still no body showed up. Hardwood chipped off several places - not resolved. Window glasses upstairs rooms are scratched, the service request was put in day 1 after closing and now they blame it on the home owner as it wasn't identified during closing and no action is being taken, Very disgusting. ... More

A lot of the angle cuts on boards in the roof structure were very poor. A lot of drywall screws were sunk to deep. They don’t tie all the corners together structurally resulting in cracks in more than 3/4 of the corners. Doors not hung properly allowing for visibility from outside a room.Defective patio door that they didn’t want to deal and passed it on to warranty which still hasn’t been fixed. We had to go back and forth to have lights that we paid extra for put in the correct place. Poor fitting on countertops and trim work they’re solution just a bigger caulking gun..There wasn’t an electrical box in the wall for two of the light fixtures, which I know because I switched out their chrome fixtures for oil rubbed.Several unnecessary holes were cut into walls because workers were unaware of what or where things went. The reveal around the windows was nowhere close to even on several of the windows. The gap in the stone flashing on the front of the house is not consistent. The garage door track hangers were hung poorly, which they did finally level them. After moving in and installing my garage door openers and found that one of the door track hangers wasn’t even fastened into a truss, but instead a 1x4 that was only there to fasten the two ends of the drywall ceiling. Overall very unhappy Yes the finished product just to look at seems nice but it’s all the little details that really hurt the quality. Would not recommend or use them again ... More

Pre-sales and sales experience was good – responsive, knowledgeable staff Design choices were pretty clear and the team was quite helpful After that, things went down-hill quickly Communication during the build process is pretty non-existent. At points we were just told blatant lies. Expect the refrain “we’re better than the other construction companies”… doesn’t mean “good” – just less bad? No meaningful response or answer to concerns raised during build process. NO-ONE at Pulte watches quality issues on the build. BUYER has to be looking at all aspects of build quality. Expect arguments and excuses for any issues raised during the build process. Expect schedule is just a work of fiction. It will change with zero notice or reasons offered for the changes Be careful of materials quality issues – big example is windows & screens – rattles, poor fit, excuses for both, not fixes. Be careful of damage during construction – e.g. bathtubs go in very early – and finish gets badly damaged during rest of the process. Watch for level & plumb…. Door handles on cabinets installed crooked – then just re-drilled instead of proper fixes Get your own independent home inspection prior to final walk-through – it will help in addressing defects! Oh – best part – if you don’t sign off that you’re satisfied we were told “they won’t let you close”. Warranty team seems very responsive and is trying to address issues from construction If you are prepared for the drama you will have a better experience. If you have expectations that the builder is watching quality and communicating, you will be disappointed. ... More

We had a horrible experience with Pulte. They tried to make us close when the house was nowhere near being complete. Their quality of workmanship is horrible and subpar. We’ve had so many issues in the house. We honestly would probably never build with Pulte again and this is $1 million house. I can imagine what they do for less expensive homes.

The number of problems that we have had in our home have been too many to count. Not only do we have some rather large problems, such as cabinets being gouged, doorbell never working, gas leaking from fireplace, etc, but getting these issues fixed seems to be nearly impossible.

Multiple issues were identified prior to the closing and now 5 weeks after closing, 80% of them are still outstanding. Multiple emails and phone calls have been made attempting to resolve these matters. Poor craftsmanship across the board. Very disappointed and frustrated. I expected more from Pulte.

The house is built very substandard, from the materials chosen to the workmanship. The house is completely out of square, we have had multiple failures, The worst is the contractors poured thinset down the toilet blocking the pipes, (Still not fixed a month later), so that bathroom can not be used. I would NEVER purchase a home from Pulte again!

Late to respond any issues. Seller not picked up phone or text

Information withheld prior to purchase. Some poor quality materials. Landscaping is horrible - trees are dead after only two-three months in the ground! Cheapest grass in Florida.

Make sure you inspect every aspect of your home build. We found numerous things wrong ( including beer cans in our walls). We found out that the flooring company Pulte uses has a D- rating. Once you sign the walk through papers you will not have much luck getting things repaired in a timely manner.

My experience with Pulte homes is bad. Poor quality for the price, cutting edges all the time and they leave the house super dirty. I won’t recommend to buy or build with Pulte

For the price I paid for my brand new Pulte home, I could have bought a used house and still do the fixes that I'm doing on this one. Poor work/finish quality, even after the walk through they missed to fixed stuff (holes on walls, cracked door frames, very bad painted doors. "Construction Managers", and i put them on quote because they are more of Project Managers, they just coordinate for other vendors to do stuff, and they don't even verify the quality or the completeness of the job. All they say is "submit to warranty" & "we all make mistakes", and that's correct, my mistake was choosing Pulte for my home buying experience. ... More

A lot bump on the road thru this process but We feel great about moving into new property. Unfortunately we been experiencing a lot issues that were not address before we closed on the property in side and out side of the property now we are dealing with warranty delayed with a lot issues that were not address before we move in. Unfortunately I can only provide good feedback to pulte mortgage team they were excellent, help us thru this process. Not good thing to said about construction manager/management team and the sale team worst, I will definitely used a realtor for our next project. I decide to move forward with pulte as my parents build a house back in 2000 unfortunately this experience was not the same experienced as I remember 23 years ago, I thought picking Pulte and knowing, they being in business for 23 years or more building quality homes and credibility with higher standards but I was wrong. Building material are not the best quality unfortunately we are seeing that now for example floor tiles are cracking, we being on the property for less than a month, shower doors already out places out not properly install, we hope this will be resolve to avoid replacement on near future. I will do more diligence and investigate different builder options on our next house project which it’s very soon. We went directly to Pulte base on previous purchase experiences. ... More

The only bright spot was Tim the construction manager. He was fantastic to work with and a real professional. The subs used in our development were the worst I have seen. (This is our 3rd build - plus one rebuild after hurricanes. Paint on the floors, walls not level and/or straight, paver contractor was horrible, electrical problems throughout the house and more. I would never build with them again, nor would I recommend Pulte or their sister companies to anyone.

Final product was not in good shape. Entire countertop has to be replaced due to chips and wrong cutouts around cabinets. New HVAC installed in the wrong place, TWICE. One HVAC sounds like it is blowing up when it starts and stops. Upgraded ceiling fan in family room installed 15 feet in the air with pull chains. Seriously? Pulte mortgage continued to hound us for documents when we hadn't even sold both our homes. Work order placed for 10 various items on Oct 3rd. Have reached out countless times with no response. It's now Oct 26th. Wouldn't pick this company again or refer it to others. ... More

unfortunately we are into poor construction Manager ,Who doesn't know to validate the Quality ,Right now we are experience the issue with furnace construction manager call this is normal, we understood this is an issue with furnace blower and lot other issue kitchen cabinets ,sliding's quality all this issue it's been reported now month before and not addressed so far