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Pulte Homes Reviews

What Real Homeowners Say About Pulte Homes

With an average rating of 4 stars, Pulte Homes is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 16125 verified homebuyers to give you an honest look at what it's like to build a new home with Pulte Homes. Read their unedited reviews, feedback, and complaints to help you decide if Pulte Homes is the right builder for your new home.

Pulte Homes

has 4 out of 5 stars overall

16125 Reviews

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 3.9

Responsiveness 3.8

Customer Reviews

completely satisfied home buyer

  • Eugene C.
  • Verified Homebuyer
  • August 25, 2020
  • Myrtle Beach, SC

the sales rep. graham and construction manager john are great people to work with. any minor problems where dealt with in a timely manner. we are very happy we chose Pulte Homes as our builder. would definitely recommend to anyone looking to purchase a new home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte

  • Anonymous
  • Verified Homebuyer
  • August 25, 2020
  • Livingston, NJ

Noise between units and no driveway are th only negatives.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

We love our new home

  • Nicole W.
  • Verified Homebuyer
  • August 25, 2020
  • Independence, OH

We love our new home and are very excited to be living here. There were some minor issues and some details of the home that we're not exactly how we envisioned but for the most part we are very satisfied.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Quality products with professional and courteous people.

  • Susan B.
  • Verified Homebuyer
  • August 25, 2020
  • Winter Springs, FL

Pulte Homes takes pride in delivering a product that homebuyers can be proud to own with the latest in technology,

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great Community & Well-Built Homes

  • Steven R.
  • Verified Homebuyer
  • August 25, 2020
  • Naples, FL

Due to the pandemic we were unable to visit our home from out of state during construction. Pulte provided us with weekly updates, pictures and videos of the construction. The sales office and project management team was phenomenal in keeping us up to date and construction on schedule. When we arrived at our home for the first time it was exceptionally clean and we have found very few items (small) that need to be addressed. Pulte has totally exceeded our expectations and I would highly recommend them as a a builder.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte brand name recognition

  • William H.
  • Verified Homebuyer
  • August 25, 2020
  • Bluffton, SC

My house was built on schedule as planned. Pulte vendors deliver quality results , attention to details, can see the Pride in their work.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great Home!

  • Timothy W.
  • Verified Homebuyer
  • August 25, 2020
  • Schertz, TX

I have been talking with and working with Pulte homes for over 2 years, Waiting for the plot to open, then waiting for the house to be built. The home structure is really well built, and they are really responsive to inquiries and to issues with the new house build. Ive been in my new house for about 2 months and I'm loving it!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Had some issues

  • Tanmay N.
  • Verified Homebuyer
  • August 25, 2020
  • Austin, TX

We had a few issues but it was all resolved except for one thing. But for the most part it all went well.

Total Score 4


Quality 4

Trustworthiness 0

Responsiveness 0

Pulte home San Antonio

  • Freddy C.
  • Verified Homebuyer
  • August 25, 2020
  • SAN ANTONIO, TX

Hi we are happy with our second pulte home we buy. Only thing is that we were told things were going to get done landscaping wise and fixing some outside issues and we haven’t had luck doing this little things.

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 2

Very nice house

  • Phillip L.
  • Verified Homebuyer
  • August 25, 2020
  • Peoria, AZ

We very much like our new house

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Easy and Stress-free

  • Sarah B.
  • Verified Homebuyer
  • August 25, 2020
  • Melissa, TX

My family planned our move from Georgia to Texas while building a new home with Pulte. Pulte crew was very flexible given we were out of state. Pulte delivered on time which was very important and delivered a quality home meeting and exceeding our expectations in many aspects.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

The quality of material was poor

  • Nujuma Y.
  • Verified Homebuyer
  • August 25, 2020
  • Blaine, MN

Quality of material very important

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 3

Costly for the materials and workmanship

  • Ryne H.
  • Verified Homebuyer
  • August 25, 2020
  • Fort Myers, FL

There is a long list of things that I am very pleased with, but I am sure the minor things that could have been better are more beneficial for any firm. Here is my list of changes I would make: - The grass was laid haphazardly and there are holes and empty patches all over the yard. - Our shower door does not close all the way and allows water to leak out - The grout was not sealed and displays each and every drop of water or dirt stain instantly and permanently.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Great experience overall

  • Andri D.
  • Verified Homebuyer
  • August 25, 2020
  • Katy, TX

Every step of the process was pretty straightforward and easy except for Pulte Mortgage, that was a terrible experience. I do not recommend using them. But everyone else involved were beyond great and helpful.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Pulte Homes - I am very lucky to be with Pulte Homes.

  • Bella F.
  • Verified Homebuyer
  • August 25, 2020
  • Fair Lawn, NJ

I am very lucky to be with Pulte Homes.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Best community

  • Sudheer S.
  • Verified Homebuyer
  • August 25, 2020
  • Austin, TX

Sales consultant, Field Manager and Design center consultant were very helpful in resolving queries and issues.

Total Score 5


Quality 5

Trustworthiness 0

Responsiveness 0

Not so good to follow up, I have to call several time to respond

  • John C.
  • Verified Homebuyer
  • August 24, 2020
  • BUCKEYE, AZ

Completed review before turn over the house keys

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 1

Experiences may vary

  • Daniel B.
  • Verified Homebuyer
  • August 24, 2020
  • Powell, OH

My wife and I really enjoyed the design and build process, our sales representative and project manager were thorough and transparent. Just wish the final product would have been as perfect as the rest of the process. We have been in our house 2 months and so far we have had minor water intrusion in our basement, our AC went out, we are having minor electrical issues, and there are multiple cracks in our basement walls. To make matters worse, we have come to expect less than caring, some might say passive aggressive responses after emailing customer service with these issues.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 1

Get EVERYTHING in writing!

  • Anonymous
  • Verified Homebuyer
  • August 24, 2020
  • SCHERTZ, TX

The sales person was nice at first, then went dark and was unresponsive during the closing process. They agreed to take care of options verbally during close to just turn around and cite the written agreement a week later, claiming the outstanding items weren't on the closing documents so they didn't have to take care of them. Do not go with their mortgage company option I have never seen such incompetence as they displayed throughout the build. This group spent months ignoring my applications and I had to constantly hound them to do the basics of their job. Was not worth the 10k incentive.

Pulte Homes responded:
We appreciate you taking the time to share your experience although it is disappointing for us to hear. We would like to learn more about your experience so we can share it with leadership. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your name, address and contact information we would greatly appreciate it. ^AS

Total Score 2


Quality 3

Trustworthiness 1

Responsiveness 1

Buying not Building

  • Robert S.
  • Verified Homebuyer
  • August 23, 2020
  • Indian Land, SC

The buying process, NOT SO GOOD ( Lance) lack of information on optional and details. Did not provide all options which changed our buying process and the things we WANTED to select. Mike on the other hands as the saving Grace to keeping us in the house. He’s one of the best representatives we’ve ever worked with. He top notch and knows his craft. He’s the type of people you want managing ALL YOU BUILDS!!

Total Score 3


Quality 3

Trustworthiness 2

Responsiveness 3

Good response from the team till feedback survey

  • Shelly A.
  • Verified Homebuyer
  • August 23, 2020
  • San Jose, CA

I am very disappointed with the response from the Pulte onsite Construction team. They were very responsive till I provided an internal feedback to their team but after I gave good feedback they stopped responding and did not fix anything.

Pulte Homes responded:
We are so sorry to hear that you are having a hard time getting your issues addressed. We would like to learn more so we can address the situation accordingly. If you could please email customersupport@pultegroup.com with a summary of your concerns along with your address and contact information we would appreciate it. Thank you. ^AS

Total Score 2


Quality 3

Trustworthiness 2

Responsiveness 1

All good

  • Gregory G.
  • Verified Homebuyer
  • August 22, 2020
  • Haslet, TX

All good.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great service & Quality Construction and Workmanship!

  • John V.
  • Verified Homebuyer
  • August 21, 2020
  • PHOENIX, AZ

Customer service has been great and the materials used for my house are of a great quality!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Totally disappointed on a 500,000 $ home

  • Anonymous
  • Verified Homebuyer
  • August 21, 2020
  • Apex, NC

I had to babysit sit their contractor to get wood floor redone. Carpet is bumpy all over. Giving up. Missing electrical outlets. Front door not installed properly. Pointless. Many more are there...

Pulte Homes responded:
We are incredibly disappointed to hear that you are unhappy with your new home and are dealing with unresolved issues. We would like to make leadership aware of your concerns and would appreciate if you could email customersupport@pultegroup.com with a summary of your concerns along with your name, address and contact information. Thank you. ^AS

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Still waiting

  • Scott P.
  • Verified Homebuyer
  • August 21, 2020
  • Buckeye, AZ

After two months of home ownership I have a 15+ bullet point list of issues still needing resolved. Still don’t have a working oven, and a row of tiles have fallen off my home due to poor workmanship during installation. A lot of the concerns have been brought forward from even pre closing dates that have yet to be fixed. Additionally since we started this process we are now on our third foreman... that should tell you something.

Pulte Homes responded:
We are so sorry that you have had a less than excellent experience working with our team and have unresolved concerns with your home. We would like to bring this to leadership's attention and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AS

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 1

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