Pulte Homes Reviews

We are the new homeowner from Pulte, just moved into new home since August 18th for 3 days but with many surprised issues. Irrigation system has been set up wrong initially by Loving group who is hired by Pulte which caused $1200 plus water bill for 1-2 months and Pulte told us this is not their responsibility; Important warranty registration information was not shared during closing so we missed good benefits for extended warranty. Cabinets have scratches, lawns are damaged by community truck, we are told these are all not covered by Pulte warranty. We feel quality of home is not good and customer service is really disappointed. ... More

We had 2 salespersons. Male then female. The male sold us the home and was rather minsinformed about home options/upgrades and didn't seem to care. He just wanted us to sign the contract and move forward regardless of all the options we could choose. Some of which he either didn't know himself or didn't care to tell us. He was laid off and a female replaced him. She was better. Our first field supervisor was not very hands on nor responsive to get stuff done. He was laid off and replaced. Our replacement field manager was much better in terms of progress on the house. The "trades" they use are sloppy but overall we are pleased with our home. I feel it is a quality home but they could use some finer more attention to detail trades. The 3 star trustworthiness is due to their salesmans lack of knowledge and their first field manager (terribly nice guy) but inability to produce results and multiple lies about fixes that were supposed to have been finished. ... More

Brand new home and already experiencing leaks in sink, cracks, paint coming out. Also, boundary vinyl wall was supposedly changed for a dent and that hasn’t changed even after a promise to change.

The sales people were excellent. There are a bit nit picks in the house but mostly fine. The landscaping needs to be improved in the community.

Very seem less process.

We had some issues in the beginning such as the punch list was not completed by the time we moved in. The person covering for our PM did not follow through except he removed all the tape where we had issues. We are still finding some of those issues now that we had marked to be fixed during our final walk through. Hopefully our warranty will cover it. A mouse was trapped inside the wall and died which started to smell but our PM was responsive and was able to recover the body and an empty water bottle. We wish construction workers were a little neater and took care of their trash better. This comment is not only for Pulte but all home builders. These workers need to remember they are building for others and trash and spillage should be taken care and picked up before putting up sheetrock. They are representing the builder and their don't care attitude reflects in the builder's ratings. Overall the experience with Pulte was good. We love our house. We just wished they had handled the punch list so we're still not dealing with the workers today in addressing them all. We could have also done without the mouse incident since it smelled and we had to continue spraying until the stench went away. ... More

Despite the delays brought by the global pandemic, our Pulte Home’s build proceeded and was turned over to us. We’re happy to be in our new home.

The house is nice. Material and workmanship lacking a little. They are extremely responsive to issues.

My review is of pure disappointment! I have been in my home almost 60 days and I have yet to use my master shower. Hot and cold water lines were crossed and here we are today, August 20th and I still do not have a working master shower. Too upset to say anymore.

Just do what's right. There is no way I would leave someone's house in a terrible condition.

i think they dont understand how to to business with there clients they are super intelligent taking clients money after that they are like non responsive

The overall home buying process with Pulte was very professional and seamless. Other than a few craftsmanship issues with my home, I am pretty satisfied with my home buying experience. I would recommend a Pulte home to my family and friends.

you need to be involved with oversight at each stage and require remediation for problems prior to closing.

Timely and reliable

We love our Pulte home!

Pulte has some great employees that make the buying experience actually enjoyable. I’m a very satisfied buyer!

Our Pulte home was rushed to be completed and it shows in the workmanship and detail. After several walk thru appointments and issues discussed, nothing was corrected prior to closing. It’s taken months of meetings, missed appointments, emails to even have companies come in to correct issues, and they end up making it worse. The homes are not well supervised or managed. Our house manager promised many things would be corrected, yet moved off to another division and will not return calls or emails regarding issues still remaining. Pulte markets custom high quality homes, but workmanship is poor. Our experience has been very disappointing and I do not recommend Pulte homes. ... More

From the beginning to the construction to the closing it was fabulous

Absolutely terrible. After spending 1 night in my house we had our first, but not last, major water issue. I haven't even slept in my house for weeks because of the 2nd major water incident in which you knowingly installed a broken dishwasher which leaked and leaked into my kitchen island causing mold. I have major regrets working with Pulte and wish I had just bought an older house or gone with Taylor Morrison. This experience has been devastating to my wife recovering from surgery, my 3 very young children as well my my dogs, 1 of which is 15 years old in diapers and in his last legs. I work from home so I am unable to to my job or make a living as I work on commission. You've honestly cost me a lot money and personal suffering. Pulte Homes is an awful company and I will be sure to let anyone who wants to know what they can expect when you work with a company like Pulte. Worst of all? There's nothing I can do about it because you're a big company and I am just 1 person. But hey you guys made a few bucks off of us right? All in the name of profits. I wouldn't be able to sleep at night if I did this to a family but something tells me nobody at Pulte has lost any sleep over us. I know I can't do much I suppose but I will share my experience with as many people as I can so they can avoid making the same mistake we made in building with Pulte. ... More

We had great experiences with our sales agent and field supervisor. Steve, our field rep, was especially good--went the extra mile to ensure our concerns were addressed to the best of his ability. However, not even his best efforts could overcome the carelessness and sloppiness of the construction crew, and a handoff issue at the design center has caused disappointment and ongoing frustration. Post-sales/warranty support has been disappointing. It's taken multiple attempts and constant follow-up to get the remaining issues addressed. It's not a bad house, but if you buy here--do frequent walkthroughs and go through *everything* with a fine tooth comb. If you don't, you'll be chasing your tail for months trying to get things fixed. ... More

Always worked hard to satisfy my requests

Poor build quality: -received a flat tire from driving into my garage for the first time -swept up a cup full of nails and screws in the garage afterwards (Robert has a picture of part of this) -after removing the carpets, tons of screws and nails left under the foam padding -multiple windows are scratched on the outside (worst one has been replaced) -front patio fencing has a huge laceration/scratch in it; still awaiting replacement -multiple areas were patched in the garage but still doesn’t look correct -multiple scratches, dings and cracks in the drywall

Expensive but with good quality

There were many things, particularly in the yard where it was evident that attention to detail was not there

Pre-settlement Pulte was responsive to issues. Since settlement have made Pulte aware of a couple of issues that have not been addressed in over 15 days. It appears that follow-up from both parties is needed.