Pulte Homes Reviews

My initial experience with Pulte was great and I was excited to build a new home. with them. The location is great, the neighborhood is wonderful and I was ready for my dream home. The further we moved into the building process with Pulte the more the excitement changed to disappointment and frustration. On every interaction, either we were misinformed, limited or not told the truth about matters we had concerns with. We were told they would look into it and get back to us and it never happened. Or we were told they have now moved passed that stage of the build and there is nothing that can be done, or we were simply ignored. The customer service was not customer oriented, but builder focused. When issues were addressed I was left feeling as though I was the problem. How about the problem is the problem and you look into it. Things were left unfinished and we never heard from Pulte again. We have been in our new home for seven weeks and have not heard anything more about making repairs to the items we requested at closing. On a rating scale of 1 to 10 with 10 being the highest. I rate the experience, customer service and repairs a 2 out of 10. For the price I paid for this house I expected quality workmanship and materials. This is not the Pulte I had experience with in the 90's. ... More

The trim on our cabinets is not lined up there's a nail coming out of our floor there's some epoxy left on a cabinet face there are tacks poking up at every transition to carpet we have paint splattered on our front stoop we have damaged shingles one of our cabinets are cracked a seam is opening up on our kitchen cabinet and several of our windows only open half way. we have brought this to the attention of the service team multiple times and keep getting told it they passed it on. It seems like it was passed to the trash cause no one cares

Pulte homes, St. Augustine, FL division did not deliver the home on time, did not make sure all the issues found in the pre walkthrough are addressed by the closing date. The post sales support team is not even responsive. No progress on the issues raised during the final walkthrough nor any communication on their plan in addressing the issues raised. This division is only interested in making the sale and making the money. They are least bothered about the customers or their satisfaction. They have a few good employees that certainly want to help the buyers. But the rest of their culture from top to bottom is careless towards customers. I highly suggest to stay away from Pulte homes, St. Augustine, FL division. ... More

We are so disappointed with our Pulte experience. We have had to submit multiple warranty work orders for items such as the guest bathroom exhaust fan vent was not connected to the outside of the attic; the closet doors were hung crooked; paint splatter spots on the tile floor, on countertops, and on the trim; chipped and lipped tiles, and missing grout - still not resolved; the island countertop has a scratch across the entire surface - still not resolved; the fiber optic cable for internet is not properly connected to the house - the cable currently runs across my lawn and my neighbor's lawn; multiple stained and chipped pavers by the front door, in the driveway, and in the lanai - still not resolved; no hot or cold water at the water pipes at the pre-plumbed outdoor kitchen (they suspect the pipes are crushed under the foundation - still not resolved. Just today, two of the scheduled vendors to address the paver issues never showed up. ... More

Alex is a decent builder he could do better but he was always saying we cannot get the perfect house. If we are finding mistakes then you should resolve it and you cannot say you will not have a perfect house every time. Management is very bad they are supporting the managers even when it is their mistake. Jenny looked like she is a good person when we were buying the house immediately after buying she showed us a different color. She is saying if we do not like we can leave the earnest money and leave. It is not 1$ to leave you cannot be so rude to people buying your bad houses. Paint job is bad they applied paint on the chandeliers too. Plan of the house is also bad. Paying 730 k for this house and you cannot deliver a perfect house and also have paint issues. My money is just wasted. Worst things of all is the backyard our inspection person told that this is a crappy backyard work. They were a big drop on our backyard and it is looking very bad. I have to spend another 20k to fix it. ... More

No is held accountable for there work from drywall to tile and plumbing I will not buy another Pulte house.

A painful experience, it was unorganized, and A LOT of miscommunication between EACH department making it a pain in the butt to go through. Terrible communication, they were not able to communicate with me, and terrible communication to the construction manager, customer service manager, etc. We were NOT informed when we were allowed to hire an inspector. I heard from other Pulte Homeowners that they were also not able to hire an inspector prior to closing. Super sneaky and unprofessional behavior. When I received my house, it came with A LOT of issues, that were NOT addressed until it got taken up to CORPORATE. Very unsure of purchasing a Pulte home again. ... More

If you have a choice, choose another builder. Shoddy workmanship, no customer support and non-existent customer service after closing.

We have issues with our counter top which un even , no resolution made after the report , we ended up getting new back slash. The price for the materials used for the house itself is over rated

Starting out very discouraged with our Pulte experience. We had items that needed to be corrected that project manager said would be corrected after closing, which are still pending and he never followed up to complete tasks. Porter Potty was was placed on edge of grass asked field manager about it he said it wasn’t dead and it would come back, it didn’t, customer care said because it is grass it is not covered under warranty even though this is something that should be on the field manager. On day of closing there was debris, nails and broken glass where dumpster was, which showed very little in professionalism to hand off property to us. Customer care has been responsive and very pleasant to speak with , but we are still waiting to fix issues. Pictures are available on request on issues that still exist. ... More

Booked home on 11/21/2021. Initially promised build time was 12-15 months. But they took their own time of 20 months to construct and finally gave a closing date of 6/28/2023. The delay itself is a problem but I can understand it. But the house is not in a closing condition on 6/28/2023. I closed the home as my rate lock is expiring and by that time frankly frustrated with the builder and their responsiveness. They promised to complete pending items immediately after closing but now it's been 6 weeks they don't respond and do not complete pending items. Very much frustrated and disappointed with Pulte. You cannot trust their words, and their responsiveness is very bad (I want to give less than 1 rating which is not an option above). The quality of workmanship & materials is ok. Fould a lot of issues within a week of occupying the home. Some are very so bad that I don't have words to explain. (Ex: The tissue holder in the commode are of different sizes in bathrooms and the tissue roll does not fit in them). Very much disappointed with Pulte. Dint expect this after waiting for 20 months. Literally, have to follow up for each and everything. My experience with Pulte is very bad. ... More

Cannot get warranty work completed in a timely manner. Builder missed multiple appointments today and is unresponsive.

You’re just a number and a $ sign to this company. They don’t care about your experience or issues caused by their poor workmanship. Biggest mistake buying from Pulte should have gone with Perry!

It’s a nice house For our situation; Not what we bought, or expected. Many disappointments. Misrepresentation. Slow or no follow ups.

Our salesperson attended to our every need and is the only reason this is not a 1 star review. Our home inspector said the build quality was well below what he expected from a Pulte home. After noting the many build and finish issues that needed addressing a week before closing, Pulte did nothing for the first 4 days until I sent them an email saying that I could not close on the house in its present state. They had to delay closing from the morning to the afternoon in order to get the house to the point where I would take it. I gave up on trying to address the non-deal breaker issues b/c they were dragging their feet on doing anything at all until I threatened not to close. The contractors I hired to remodel my the kitchen and bathroom in my previous house did a much better finish job than the Pulte people did on this house. ... More

If you are looking to be fully informed throughout your home buying experience then think twice about Pulte. We were told we could not speak to the construction manager throughout the home build. We were told everything had to go through the sales agent. This was a nightmare. We had asked for sample tiles in the beginning and never received them until a few weeks from closing. The sales agent was pushy when it came down to the down payment and even forced us to wait three days to sign our contract because they had hit their sales number for the month. The only good part of the process was Pulte’s mortgage department, they were great. ... More

From beginning to now not even completed it is the worst experience and poorest quality home we have ever had

Poor quality of equipments, HVAC and AC had major issues, my tenant keeps complaining of this stuff. My intention of buying a new property was to ensure I don’t face such petty electronic issues, but Pulte made it happen. I don’t think I’ll buy another Pulte property and will inform my acquaintances too if my experience.

Was promised a finished home and threatened with penalty if we didn’t close on time. Closed on time, but home wasn’t finished. Moved in without appliances being in place. Living at residence for a month and house still isn’t graded and is covered in mud. Several things not completed during last clean - basement not cleaned, nails and debris left on roof. Not a great experience.

I bought a house in Windsor Island Resort and paid in cash. After a little delay in the delivery, I paid for a inspection of the house, to make sure that everything was ok. To my surprise a report of 40 pages long with many things that shouldn't be broken in a new house. After asking Mr.Anand and Mr.Ryan to follow the report and repair the house to the condition that it should be delivered, they promised to do it. But after more than 1 month, the house still has issues and they even told me that it was ready to a reinspection, but it wasn't, and I had to scheduled others inspections of my pocket for a service that should be done the first time. It shows a lack of compromise with the client. If I had delayed the payment the same amount of time that they are delaying the delivery of my house, they wouldn't be happy. ... More

Purchased a spec home where most choices were already made, although I was allowed a couple of options. I requested to add a saltwater pool, got a pool but was chlorine pool, now have to pay an additional $2,000 to convert it. Was also told that I would have glass insert front door, and glass office doors, of which I got neither. Make sure to go line by line on what you are getting and what is agreed to, after the fact as they were building the house, I was told what you agreed to with the salesperson is NOT on my build list. Feel completely misled by the purchase process. I have now been in my home for about 2 months, I still have blue painters tape where items are still waiting to be completed, disappointed that I am still waiting for items to be repaired / completely properly. The process to get the items on the punch list done is not easy, poor follow up. Overall, I believe the house will be nice when completed, but my advice, make sure you are in complete agreement with what you are getting, when it will be done, and when repairs will be fully completed. What was supposed to be an exciting, fun experience has left me with some negative feelings on the process. ... More

Location and floor plan were the draw for our Pulte home purchase. After we put money down on the lot we heard throughout the design process they are a production builder. That is for sure. From limited design selections if you do not want gray to the half bath fan that never shuts off to a light switch placed in the middle of a wall forcing you to stretch to turn on, thoughtful living was not executed. Overall we can walk through our home which is expensive and see details that do not match the price we paid.

Our experience with the sales office and design center was very good. However, from the moment the building process began we discovered somethings were not the same as discussed in the sales office. We were not advised that outdoor kitchen pre-wire was an option, even though we requested it. We found no issues in the block and framing process when building our home, but when the wall went up it appeared that all hell had broke loose. We found almost every door in the house had a measurement issue, large gaps between doorframes and walls, builder had to use quarter round to correct the problem (recommended by the buyer) We had the worst experience with Pulte Builders, we felt there was no commitment to satisfy the buyer and we had to fight to get every in-correction corrected. Every peace of hardware in the house was wrong, the master bath tub wrong, the appliances were wrong, the crown molding wasn’t going to be installed until mentioned during our walk through, several internal doors were damaged, damaged tile flooring, pocket doors wasn’t functioning properly( still today) tub in upstairs bathroom doesn’t drain properly (still today), bathroom and kitchen cabinets not installed properly, rails were not properly stain(still today), caulking around baseboard instead of quarter round(still today), front door damaged(still today), pendants installed unevenly, and raised area at garage door retains water. These were things that were most noticeable and disturbing. ... More

I have emailed and texted for some issues in the house that need addressed/fixing, but they haven’t responded

Most of my issues would have been fine had the Construction Manager not overpromised everything. He set expectations that we were hoping for and the result was much much lower. The so-called "perfectionist" produced a home that clearly shows a lack of quality workmanship. Simple things like tile grout not wiped away and all over tub and shower, paint on LVP flooring, irrigation not properly installed and have yet to send out the vender (after 6 weeks), and a yard that was not properly graded for drainage shows the lack of detail the team had. Throughout the process, every issue we found was followed by a "remember this for my review- give me all 10s" by the Construction Manager. It sort of felt like extortion and we gave him all 10s so we would be taken care of- insane! If we rated him lower, there was a risk he would drag his feet even more out of spite and we would not have issues resolved after closing. I've fixed most issues from the final walkthrough myself and spent the money not to deal with Pulte (even though the job was done poorly to begin with). There was no review of work done and our "blue tape" walkthrough clearly didn't mean anything (they clearly just took down most of the tape). To top it all off, we were told by the construction manager that they would follow up on us after close to address anything else we may have found living in the home and he literally ghosted us via text. Not a great way to end a relationship and with that, I will never recommend Pulte Homes to any friends or family. ... More