Pulte Homes Reviews

List of punchlist items that were to be completed between the final walkthrough and closing were not completed and remain incomplete three months later. Inconsistent communication with agent and construction manager. Last minute delays and confusion was common. Good service from title company. Numerous warranty items need attention but cannot be submitted as you are only allowed one opportunity to request warranty work on construction items.

We looked in the Spring Hill/Thompson Station area and fell in love with the Brixworth community. The Vanderbilt plan worked best for us and the process was organized and efficient. Happy to answer any questions.

We had a wonderful experience from start to finish with Pulte. We would definitely recommend it to anyone looking for a new home!

Model home was three years old when it was sold and we moved in on March 25th during Covid lock down. Hot water system had not been properly maintained and did not work in master bath. Response was 'you bought it as is' and we were brushed off by main office in Phoenix. We found our own plumber and had repairs done at our own expense. Other items on the final move in check list have still not been done as of May 28, 2020.

Poor communication, poor work quality, poor everything will not recommend or purchase anything from Pulte again

Everything was ready when I sat down and It took about 10 minutes

Purchase a new Pulte home! The fit and finish of the home are great; love the very functional floorplan. A well-built home for a fair price.

Pulte has been such an amazing company to work with. They were awesome from day one helping us find the perfect house. When we were having a little bit of difficulty with closing they did everything they could to help us. Erika and Dan from pulte mortgage were seriously life savers. As for the build itselfe our contractor Matt has been amazing. The house is wonderful, but any issues that have arisen hes made sure to get taken care of right away. So very happy we went with Pulte

Quality work and can trust.

There is no question that in today's market is quite impossible to receive a value comparable to the amount of money you pay for a home. Houses are built in a hurry and many times builders cut corners to maximize profit. My happy with the house but in less than a month living there I already spotted many quality of workmanship & materials issues that really makes you think is the house really worth what we paid for it.

Make sure the project has everything working and complete before you close. They promise and extend and are difficult to pin down a time to complete even though they use those workers to do their own homes rather than repair the items that were wrong on your home. We were luck to have a very good foreman to work with.

My home is amazing and absolutely awesome. The entire process was easy and each and every department was trustworthy and helpful!

We love our new home!

Totally satisfied with process. Home was delivered in time frame promised and costs were within parameters discussed.

Would have got 5 stars but my AC line wasn’t hooked up and leaked out into my walls and floor, doorbell didn’t work, oven was broken, melted parts in my dishwasher, grass was dead due to a covered up sprinkler head.

Have always like Pulte Homes but never purchased one. Always thought that the quality and workmanship was top notch. Our purchase was a bit less than that. Attention to details, caulking, painting and clean home before move in was lacking. They need to revisit those issues to make sure the customer can move in with little concern for major things such as those. I don't want to move into a home and then have to go behind a 'professional' that has 'rushed' at his/her job. Overall, they are in the process of trying to make it right and make us as the homeowner, happy. That matters!!!!

New to NC. Love the area and neighborhood. House lacks attention to detail but overall is better than average. Disappointed with recreational center and pool not being finished. Should have been done before social distancing came along. Have a few issues with the house that have been submitted but also aren't being addressed.

Nice house

My husband and I are beyond thrilled to be living in our new home. Unfortunately the world changed due to Covid-19 and that put everyone in a grey area full of unknown circumstances. The main focus was everyone staying safe and healthy (as well as it should be). However once in our home there were unforeseen issues that could not be addressed due to the quarantine. The construction team were prompt with their responses on what they could do but it wasn’t much they could. Construction has since resumed and we were excited to get our final construction items “wrapped up” only to receive a letter explaining that we wouldn’t get our lawn, sidewalks or driveway completed no later than the end of July 2020. We understand that there is so much that goes on that we are never aware of but this is by far the most frustrating. We have daughters who can’t play with friends and are still quarantined but can’t play on the lawn outside and are growing tired of staying in. Again I’m sure this was not an easy choice for Pulte but rather a series of tough calls to make. I do hope everyone and their families are safe and healthy. My husband and I also want to mention that the design process was a bit difficult and we feel that a visual representation would help out significantly. It felt as we were relying on the interior designers knowledge as opposed to actually seeing a depiction of OUR design choices. The designer was great, patient and calm and we enjoyed her expertise but we feel it would’ve saved time for both parties and helped us figure out where to splurge and what to “cut corners on”. Thanks again for listening to our feedback and take care. ... More

Excellent home builder

We purchased a Pulte home in March, 2020. The experience was amazing. The Sales Office Manager, Loan process, Title, Field Manager and customer Service personnel are very responsive, caring, courteous, and efficient with all the dealings we experienced with the home purchase.

we have only been in the home for 7 weeks but the experience has been very good except we would like to get more landscaping done before it gets too hot.

Quality seems great on the house itself. Seems like they cut corners with the way they grade the yards. Have had a flooding issue in the backyard since I moved in and I keep getting told every week that it will be fixed “next week”. The trees are put in with short little flimsy wooden stakes that do not hold up to Texas wind. Finally got them to restake the front yard tree with rebar which seems to have done the trick. As far as customer service they have been severely lacking in that department. I do love the home itself and do not regret my decision.

i am overall very happy with the attendance and and the way the project was organized and conducted by Pulte. this applies to all involved departments, sales design center, construction and construction supervision. schedule was ahead of time. looking forward to move in.

1. The overall design and "flow" of the home are very nice. The master bathroom and kitchen are two areas that rate five stars! 2. The Construction Superintendent was (and continues to be) very responsive and easy to work with. He definitely rates five stars. 3. The customer service/warranty dept. has been very responsive as well. 4. In hindsight, we should have been provided with a complete list of available standard (and custom) options. For example, the electrical service panel is rated for 150 Amps; it is very common today to build a new home with a 200 Amp panel. Because we needed more power for a home workshop, we had to hire the electrical contractor to add a sub-panel-totally at our expense. The plan for the workshop were discussed quite often with the builder, but not once was the panel rating brought up. That certainly should have been handled better. 5. There are quite a few issues (mostly minor) that need to be addressed that it seems could have been avoided with more attention to detail. ... More