Pulte Homes Reviews

Constructions are done in a way to pass City inspections/standards, i.e just so much to ensure that you can live inside the house, but it is guaranteed that you will live without any satisfaction of any kind. There are occasional goods done but not noteworthy due to the pain, stress that we had to go thru before that good finally happens. But hey, that's likely happening across all builders and not just this builder - right? So helpless. If only I am given chance to improve my rating to 5 stars in this lifetime.

Our dream house turned into a nightmare process due to dishonesty, poor quality, and lack of planning on the part of Pulte.

Worst customer service ever. The quality of the of the house is questionable.

I will never build a new home again and I most definitely will not use Pulte. One bad experience after another.

Be careful, if you are expecting Pulte to build you a "Custom Home" you're going to be disappointed. Craftmanship is poor, we are not planning to live in our new home long so we are not worried about what happens in 5-10 years. But, if you are looking for this house to be your "Forever Home", you will run into a lot of issues. All the trades that are working on the home are being forced to rush to get things done due to Pulte expecting X amount of homes built by a certain timeframe. In our home, the tile was installed poorly and crooked, the carpet in our upstairs doesn't reach the tack strip, and the walls are not plum they bow out which makes the baseboards and casings look terrible. Do not get carpet in your home. It is a low-grade carpet that will not last more than 5 years. Don't waste your money paying for upgrades, it will be wasted money. The design center appointment do not get pressured into going with levels 5-7. It just doesn't make sense, it is not any better than levels 3-4. The smart home feature is nice but you have to understand how to use the technology. Overall I wouldn't build again with Pulte and I would not build in this market (June 2022), with inflation at an all-time high and the interest rates getting higher and higher. We were lucky to get into our home in the Spring. ... More

The sales consultant and construction folks were very responsive and thorough but the quality and workmanship is so, so poor. After closing there were areas that were not painted that we did not catch, the stairwell started chipping, the railings were crooked, things that were promised at the walk through were not followed up on. The worst part is that I had a leak in my basement that wet a large area of the carpet and now the dry wall has been cut to look for the leak and it’s been almost a month and nothing has been fixed. I went over a list of items that needed to be fixed because it was never fixed before closing and the care manager did not meet the date that she was supposed to reply to me and then booked me out a week and a half after I escalated to her manager. For the amount we paid for the house, definitely expected better quality and customer service. ... More

I would recommend having a home inspector accompany buyers on the pre closing and closing walk throughs. This would hopefully catch many of the incomplete items. I think the builder rushed the process in order to close on the last day of the month.

Closed on the property in the winter, cannot tell you how much was not done to the home. We are relocating from a different state so I’m happy we have a solid 5 months before having to move here. Neighborhood=gorgeous. But that’s where it ends. With every issue came a slew of excuses-can’t find skilled labor, can’t get 42” cabinets (and our cabinets aren’t even WOOD), can’t do smooth ceilings, can’t finish moldings in rooms all the way around because that’s just not what we do. Our pantry-despite paying up for solid L shelving, had installed some kind of closet kit which they hung on top of other sections, so part of it couldn’t be used. Hired a contractor to rebuild. Brought in a drywall contractor who worked weeks to clean up the garbage unfinished ceilings. We have been bringing in contractor after contractor to fix everything they’ve neglected to pay attention to. Nearly 60K deep and we aren’t close to being done. And I think the biggest slap in the face is when we went to sales with some of these issues we were told “it isn’t a million dollar home”. Well-it isn’t…it’s a three quarter of a million dollar home in the Midwest which on the east coast (where we currently live) would easily cost twice that. No yard, no landscaping, no nothing included. Garbage flooring, electrical issues with wiring, even sealing around sink fittings or anchoring the garbage disposal correctly-not done. If I had my name attached to this project I’d get out of the business of building homes. And lastly-they don’t even give a thank you gift or a bottle of champagne at closing or a gift post closing. I mean-I know it’s not a million dollars or anything so maybe they could’ve sprung for a 50 dollar bottle of bubbly. Our last builder brought us a huge gift from Tiffany’s. The one before that gave us a nice gift card to a local restaurant and a bottle of wine. Look for ANY OTHER BUILDER. Seriously. Our last builder was Stanley Martin and we had an outstanding experience. Ghastly, awful. ... More

This is the 3rd new home that we have purchased in the last 10 years or so. Initially, everything sounded great and it seemed as if Pulte truly stood behind what their employees said. Now we are noticing too many issues with the craftsmanship and no one giving a solution to the repairs needed from a water leak. There has been a hole in our main floor roof for almost 3 weeks now and we are told that someone needs to come assess the situation AGAIN next week. Most of the craftsmanship issues are misalignment of cabinets/drawers, door latches and hinges, and french doors. Also making cuts too small or jagged leaving a poor finish or gap. All these problems can be fixed with more care in the overall finished product and a true quality control process. This process may exist but it is almost definitely not followed, some of our walk-through fixes were missed and should have been seen if they were inspected. Please contact me if you need any clarification, that way I can actually speak to someone about our roof issue. Thank you ... More

I started my experience with Pulte in April 2021, I was told the house would be completed in September 21 but wasn’t closed until March 22. Numerous problems other than delays. I understand the delays due to the times we are in but when mistakes are made and pointed out without being addressed only to be held up later, that’s completely on Pulte management. Quality materials are okay but workmanship is very subpar, either they can’t get quality workers or they hire the cheapest. At closing I had a list of things to be accomplished and was assured they’d be complete, I even gave the project manager a good review to assure things got done even though he didn’t deserve it. After being in the house 2 months, i still have about 12 items to complete including a leaking basement. They haven’t replied in a timely manner to any issue during this whole process. Definitely wouldn’t recommend them. ... More

I purchased my new home on March 9, 2020. After moving in, I have many of the experiences would like to share The construction quality is bad. The reason why I say that is because if I use the app to detect the corner, it looks like the house is not perpendicular between each woods. They just hide by the drywall and you cannot detected it when you walking into the house. In addition, I am not the only person say so, some of my friends, such as the house inspector or constructor builder also mentioned it after they came. Not only that, after two months of I moved in, there is a wire burned out. The reason is when they nailed the lumbers, it is not only they didn't nail it well, but also nailed the nail on the wire so that caused a small burned. After wire reconnection, I still can see the light flashing sometimes when I use few of electrical appliances. Not only that, I also see a not empty beer just next to the fire location, which is the worst situation I never saw. The last big issue I want to address here is that I haven't heard anything back from pulte for following repair. Sucks. ... More

The title company is very badly . No service, no respond or wait until the last minute to respond . The painting of our house is very bad too . Even the main contraction guy who showed us the housing before closing said It was definitely a below a average job

1. Not happy with the micowave/oven not getting installed yet after oneband half months since closing. 2. Reported issues about a month ago and waranty folks have not created work order yet. 3. Not happy with Pulte running water and electricity through this unit for other units. This could have been avoided easily. This was cheap.

Builder tried their best to make it but the raw materials used might not be good quality. Had to buy a repaired house instead of new house.

Not even a month in the new home and there is a lot of signs of poor workmanship. Cabinets touched up with permanent marker. Slanted drawers, floors and walls/baseboards.

Don’t expect Pulte to meet their deadlines. 125 days from dig date is a joke. It was almost a year, 345 days, to close. Things were still not finished and it’s now been two months and the exterior finishes are not complete. while I love the layout of our home I do not think the workmanship of the contractors does not equates to the what we paid for. For almost $450,000 we got $250,000 in finishes and workmanship. The painting, plumbing, flooring, etc was sloppily or half completed. Additionally turnover is bad. I will say our last build manager was great to work with and if it had not been for him I don’t think we would be in this house today. ... More

Up front, Pulte seems to think they are the only company with a lot on their plates right now. While we can appreciate the increased workload, your customers have an increased workload as well. Our stress level is amplified when we have constantly follow-up on workmanship issues which should have been caught during the build process. We closed on 3/29. We have a few small issues with our home, but it's taking forever to address. House was FILTHY upon transfer with no offer of remediation except to agree that the cleaners are awful... but no action by Pulte. Landscaping ("Impact Landcaping") is awful - they planted dead shrubs in our backyard and despite being in the neighborhood every day, have not come back to replace them because they can't get sea grapes right now. Its the most popular plant in FL and every nursey I have been to has piles of them. They also put roughly 1" of mulch around the house so we see more dirt than mulch. We are still waiting on the fridge that PULTE ORDERED since we bought a spec house. Pulte is completely non-committal on when the fridge will be here since "it's JB Hunt's issue"... Sorry - you can't have this both ways. Pulte wouldn't let us change ANYTHING on the house. Even really minor stuff like a flat panel TV prep in the living room so we can be sure we are avoiding the plumbing which is behind that wall. But on the other hand, they won't take ownership for getting us the fridge THEY ORDERED, even though we can get the same fridge down the street (oh, "but it's not the same model because the serial # is one digit off"). A few other issues that are being ignored as well - scratches on countertops, windows which don't open/close right (if you are strong enough to even get them open). We would be hard pressed to recommend this builder. ... More

Jimmy is the most unprofessional person I have ever met as well as lazy and incompetent. I have multiple emails noting issues with the house through out this build that would have completely been missed had we not discovered it and made him aware. Multiple times the things I pointed out were ignored unless I stayed on top of him to get it addressed. For the first two months of our build we had zero build updates from him and he blamed a coworker for not adding us to his email list. When we did start getting updates it was apparent he never went by our house and relied on what he read on their online system to tell us what was going on at the house. We just started going to the house the day before the build update so that we could update him with the progress the next day because he was usually unaware of what work had been done. At one point he stopped giving us phone updates and we started receiving email updates from the sales associate. He wanted us to only tell her, the sales associate who is unfamiliar with construction and still had to relay everything to Jimmy, about the issues we were finding with the house. He was completely unaware of the selections made for our house when there were delays because he could never tell us if the delays affected our specific selections. He used that to delay giving us a closing date. First he said he would set a close date when the flooring went in. It went in and then he said he would give us a close date when the countertops went in. Then the countertops went in and he said he would give us a close date when the backsplash went in which is when we finally got one. He blamed all of the delays on Covid even when we were two years into the pandemic. He blamed Covid for being completely unprepared for the final walk through inspection we had already rescheduled once due to his unpreparedness. On multiple occasions he stated to me that he doesn’t build a perfect home which was absolutely disgusting to hear the lack of pride he had in his work. He is a terrible representative of your company and should never be involved with customers. It’s his lack of management and over site of his team that lead to the scratches in the floors but of course it’s not his fault because nothing ever is in his eyes. If he was actually doing his job and monitoring the progress as it went along things wouldn’t have been constantly damaged as the different trades came through to do their jobs. ... More

I would not recommend Pulte homes to anyone. I anticipated the quality and craftsmanship to be below average, but Pulte went even below that. I have a strong background in construction management so I expected that I'd have to fix some minor issues, but each day that we are in the home, I find another shortcut taken by the contractors that they use. I would recommend to any potential buyer, do extra research and find a builder who still has pride in their work and treats customers right, instead of just a number. These homes are too expensive to be built this poorly.

We were so excited to build with Pulte, as we had heard great things. Most of what we heard was not our experience. Working with Charity in the sales office was the highlight of the experience. She was super communicative, friendly and went above & beyond for us. After purchasing our lot and selecting our finishes, it was downhill from there. The construction managers would rarely communicate, and even when we reached out would it respond to emails. They didn’t follow through on things they said they would do. We have been in our home for over a month now, and are still waiting on things to be done that we’re supposed to be done before closing. We love our neighborhood, but really wish we could have built here without going through Pulte. ... More

We bought our house about 2 months ago and had excellent experience from the sales person there. However we experienced major issues with the builder and construction team. We closed on a house that still had items that were unfinished and were promised that they would be taken care off the day that we would close. Not only those items were NOT done as promised, but it took us 2 month of calling and emailing the construction team daily/ weekly without any response. The whole situation was very frustrating as we had were getting no response from Pulte construction management. We had to put our food down to get our house done on the items that were still unpainted, damaged bathroom frame etc. Overall it was a very difficult and exhausting experience!!! ... More

Had much difficulty getting any response from people. The workmanship was sub par, and from the mouth of the construction supervisor "Pulte will only do a much as the minimum required". I was not impressed.

I feel builder is compromising on so many factors like quality, materials,workers, no prior inspection of work being done by contractors, outdated options to buyers , no follow ups on pending works even after buyer multiple follow ups , too many problems within a month after moving, I felt like I would never go with pulte.

Overall pretty disappointing build experience. Our sales consultant was great... he was very knowledgable and responsive to inquiries. Our field manager was briefly responsive but after slab was poured, we had very sparse communication. We didn't know where our house was in the build process and when questions/concerns arose, they went unanswered. Our punch list was incomplete or completed haphazardly. Quality is poor from poor paint job, obvious dinged trim/carpentry work, cracked backsplash and shower tile, VERY roughly mud & taped garage.

SALES: Professional, responsive, good customer service DESIGN STUDIO: Professional, responsive, good customer service CONSTRUCTION: Overall, poor and/or unacceptable workmanship by reasonable standards/expectations. Shoddy framing, roof shingles damaged, poorly fitting drywall, badly installed trim work that was not cut to correct size causing extra large gaps that were over-filled with caulk or left exposing concrete foundation or framing, excess caulk on all trim, inconsistent and patchy paint inside and outside the house (some out of sight areas left unpainted), unfinished tile work in primary shower, poor and uneven tile work in all bathrooms, dents/scratches/chips to kitchen cabinets, quartz counter tops, shower surround, walls, doors, etc., etc. All the above issues were raised with the construction team and either dismissed, not responded to, or were attempted to be fixed, but done equally poorly and/or caused further damage/issues to be fixed. No issues were brought to our attention/acknowledged by the construction team, except if we discovered them. CONSTRUCTION WORKERS: Urinated (repeatedly) on the subfloor (2nd floor, two rooms) instead of using "port a potty" outside our house (acknowledged/confirmed by our construction manager). Urine-stained subfloor/drywall was only replaced after protesting at the Pulte Sales office. WARRANTY: Poor customer service and responsiveness. Met with warranty representative at the house to review outstanding issues that had not been addressed for over a month. He assured they would be taken care of and we still have not heard back from him or had the issues resolved over 2 weeks later. SUMMARY: Overall, this was a very poor experience. We closed in January and have not moved in yet (2 months later) as there are still outstanding issues/work to be done (identified by independent inspector/acknowledged by Pulte). AC does not work, roof shingles/damage not replaced, missing kitchen cabinetry, soffits that were painted by sloppy work not replaced, unfinished painting, etc. As such, we cannot recommend Pulte and would caution anyone considering this builder based upon our experience. ... More