Pulte Homes Reviews

Quality of work is okay, not great. Sloppy, no pride in workmanship. 50/50 on materials. Many were very cheap for the price we paid. Quality Control was basically none. Terrible. Responsiveness to issues, basically we got "ghosted". At 2 months from move-in, still many issues were not addressed. Word of trust to take care of things, doesn't exist. The only positive portion of this experience was the Loan Processing. Basically smooth, though communication was lacking, it was better than the rest of the process. At this point, we would not purchase another Pulte Home or recommend them. Too many issues that we personally should never had to have been part of. This house was by far "Ready to Move-In". We're still waiting for several issues to be addressed and repaired or replaced. Extremely disappointing. Pulte can certainly do much, much better. ... More

Daily I have to pick up trash left by construction that they toss water bottles and food items, that should be picked up

Not a great experience

Please be very careful when deciding a Pulte home. Your first experience at the model, just like with any other builder, will be a great one and you will see the potential for your home. First piece of advice, I would ensure you have a good sales consultant that knows what they are doing and is knowledgeable. Ours was the opposite of that and essentially ruined the home buying experience for us. She tried to charge us for things that were not needed, neglected to advise us that basic items, such as a master bathroom mirror and a garage door opener were not included in the purchase. Those two items we learned about the days leading up to closing. Floors are uneven in the home, the home was unfinished and dirty, and then responses to get workers to the house have been, at best, slow to respond. It has been nearly two months since closing and we are still waiting for "punch list" items to be completed regarding the interior of the home. Pulte and their sales consultants seem to be more concerned about profitability vs customer satisfaction which is unfortunate considering how much people are spending on these homes. (Note: I have requested someone from Pulte to contact me regarding my experience thus far and their neglect to do so speaks volumes about their feelings towards customer service) ... More

From the very beginning, whenever we expressed a concern it was dismissed as just being part of the process and that it would be taken care of later, but that wasn't the case. So now we have a fireplace that is crooked, a recycle drawer that isn't soft close and paint-splattered stonework.

This is our 2nd home that we purchased from a builder. The first one was from brookfield, and had ZERO issues with them. And they where way more modern with all the minor things in the home, white cabinets weren’t upgrades... they where included, the minor accents and door knobs where way more modern then the ones pulte has to offer. There are sooooo many obvious problems with pulte home, we moved in and right away noticed the craftsmanship and detail to work is wayyyyy off. They cut a lot of corners and nobody from pulte was overseeing the contracted work that they hired to build our home. Broken roof pieces , leak stains on California room, cracks in our cement, very noticeable cabinet mistakes. Screws have been punctured all the way through the roofing and noticeable on the overhang by garage. One of restroom tub has a constant drip. Our sprinkler system was not working properly. And this is only 1 month into living at our home.can’t wait to see what 1 year has to offer. And let’s just say... I’m documenting EVERYTHING, just in case it has to go through the court system. Another thing is the PULTE mortgage was the WORST EXPERIENCE EVER! They didn’t have there stuff together, they asked for same paperwork 4-5x and the representative would talk down. Even after signing the same paper 4-5x they still sent a request to sign the same paper 3 wks after living at home. Overall they where not organized. BUYER BEWARE!! I’m sure there are a lot of pending litigations on the builder. I Would not recommend to family and friends. ... More

Make sure to follow up and remain vigilant with the home building process. Frankly, I bought into the neighborhood however very disappointed with the builder and their process. I’m very disappointed with the entire experience.

The only good thing about the home is the view and area of town. I hope no one else has had the level of dissatisfaction I have had.

Point blank, I have had a plumbing problem since I moved in related to the loud, grating noise in the master bathroom each time the toilet flushes upstairs of my unit. This challenge has awakened me in the middle of the night and in the early morning for over a month, and I am not a light sleeper. I called/contacted all of the people needed to help me according to the papers given to me, and it is only today after making many calls and sending numerous (nearly daily), over a month since I moved in, that the contracted plumber finally contacted me and made an appointment. It has been very discouraging, to the point that I considered selling and moving out of my condominium. ... More

Worst experience after paying almost 1.7M! We still have not gotten the items fixed from our walk thru on October 26. Next home will definitely not be a Pulte!

Like the warranty, but did not like the small details missed like toilet paper holder in master bath, the noisy air fan in master bath that won't stop pinging all through the night, missed paint areas, the dishwasher not operating correctly (no one has contacted me back yet), the fact that this supposed to be a smart home and it had no 220 plug in the laundry room and only 2 cat 5/6 outlets in the entire home (this will cost me money to correct), and I do not like no HOA due to the various people (non owners) allowed to move in here via different rental services (had I thought that through I would not have purchased here) ... More

I bought a brand new house from Pulte Homes in October 2020. I closed on the house & began moving in. However, there are a SIGNIFICANT # of problems w/ the house. One of the closet door knobs is missing. I have a water leak. One of the toilets was not properly installed. The carpet had a large # of nails sticking up. There was a lot of construction debris in the backyard. The garage door is really loud while opening or closing. There are at least 1 dozen other issues. These things should not be happening, especially w/ a brand new house.

Every time we visited the job site it was filthy. No one watched the contractors that were "working" at our home. Beer bottles on site, bathroom plumbing not complete in one of the bathrooms, heater not set up. Even at our walk through the house was not clean and it doesn't seem to bother our "Construction Supervisor". We are sorry we didn't buy from a different builder.

Do not close on your house until you have had several “final” walkthroughs. I have been in my house a month now, and every day I am finding a new issue. They cut corners, their attention detail is horrible, the craftsmanship for every aspect of my house is subpar. I was told to expect the quality work done on the mode home, what I received is far from that. I wish I never would have closed on the home with Pulte. I would recommend anyone looking at purchasing a new Pulte home to look around at other builders first. If you decide to go with Pulte, I would recommend you do as many walkthroughs possible before closing to ensure corners were not cut. It really is a shame because I truly believe the bones of the house were built well. Unfortunately I can’t look past the poor quality on the inside to recommend a pulte home to anyone or ever purchase a pulte home again. ... More

Too many issues to detail

The process of building the house was somehow smooth. Some of the materials used were not best quality (ie. wood for wall studs, gypsum boards). Even the carpenter confirmed this. The field managers relies on the contractors for supervision. The construction is in autopilot, little supervision from field managers. If you see issues during inspection make sure they are taken care before closing. After closing you have to request warranty service which will cause lots of headaches. I had window frame redone twice due to bad construction. Wall redone because of bumps on it. Door replaced because they tried to fix a broken door. The door replaced was not installed correctly. Another person came to hammer the frame trying to fix it. Another person came a different day to finish it by covering nails and apply caulking, another day the painter came to touch up. All of this because they didn’t level the door when first installed. A total nightmare. They installed a sliding door in a shower which I pay $1,800 as an upgrade that you can’t use because the toilet blocks your way out of the shower. And you can’t get out from the entrance door because there is no handle. Pulte says is the right door and refuses to change it. Even one manager came to the house and was unable to get out of the shower and still refused to change it “because is on the plan”. Ordered as an upgrade, safety bars for the showers. They installed the wrong ones, is over 2 months and still waiting for the right ones. They tried to make you feel that you are wrong and accept their mediocre explanations and wrong products. Should I continue? There are more issues, but you get the idea. Buyers be aware. ... More

Be prepared for the fact that your home will be nowhere near done when they say it will be. Be sure the house is complete before funding or you will have a fight to get it fixed.

My wife and I purchased 3 home from Pulte. The first was very well done so we bought two more. With each new purchase the quality, concern, customer service and follow up repairs increasing got worse. We are very disappointed!

Pretty bad experience including Pulte mortgage. Quality is pretty bad, cheapest materials, have to constantly monitor the process.

I loved my sales guy. The rest has been awful. I am looking into filing a lawsuit.

I chose this home because of its beautiful kitchen and lay out. In the beginning everything was going smoothly, There was turnover in staff (twice) that left me without a dedicated construction Manager. When it came to finishes, which I had paid dearly for, there is a lot to be desired. Some of the shotty items are, wall plates with pilot holes in wrong places, door edges(bottom)are rough , doors are very cheap. Paint is absolutely terrible, missing caulk in places rough edges on trim etc. I could go on and on but my overall experience was terrible except for my interaction with my original Sales Representative, who was wonderful. Again I love the design of my house but would not purchase from Pulte again. Pulte really needs to work on Quality. ... More

Extremely negligent when supervising their trades or workers. You buy a new home, to start fixing all the messes, mistakes, and wrongdoings for at least the first two months after you move in. It is outrageous...

There were many things, particularly in the yard where it was evident that attention to detail was not there

The workmanship is very rough, careless! Shocked and disappointed!

Have everything completed in your home before you close. Also, make sure your keys are available when you close. The quality of the house is not worth the money.