Pulte Homes Reviews

Aside some finishing defects, we had an awesome experience with this builder right from the sales team to the construction team. They were very open and responsive. The building was great. My family loves the location of the house. Such a peaceful neighborhood. Our previous home builder is of no match to Pulte. The best thing is that, we get a 30-day to 10-year warranty with the builder performing the inspections.

The team at Pulte was awesome to work with! From the initial sales & purchase experience, the building process along the way, and the folks at Pulte Mortgage were fabulous as well. Overall it was a great experience with a super happy ending!

We moved to our townhome at Park side at Mason Mill about 3 months ago: 1.) Plumbing clogged the 3rd week after we moved in; the farmhouse sink and toilets overflowed. It was a mess when we got home that night that my wife cried. 2.) It's been 3 months. Today, I saw stains in our ceiling, which look like water marks. 3.) When we moved in, there were still blue tapes around the house for work that had to be finished. I guess the contractors did not get a chance to finish their disappointing "rush" job. My wife and I kept the blue tapes hoping that maybe one of these days, customer care will email or call us to see how we're doing in our brand new $509K townhome. Then again, I guess no one will call, because Pulte already have our money. This was our first time to buy a brand new home, which was supposed to be an exciting venture, but now all we want to do is to start over with a new home. We will never purchase a Pulte home again nor will we recommend Pulte to our friends, family or colleagues. ... More

Had a great experience all the way until we made our 30 day list of fixes and only one item has been addressed from our list. It’s been very frustrating

Very poor skilled labor, cracks in shower wall, cracks in kitchen cabinets, pieces and miters cut short, wall boards with voids everywhere, expensive hardwood flooring creaking everywhere, Pulte told us to wait a year, then they will look at it, make great quality! Not excuses for poorly built homes.

1. Wrong type window (fixed) was installed in master bedroom which can't be opened. 2. 240V wiring was wrong which burnt my new dryer. 3. The floor is not level, 4. the concrete patio is in wrong pitch, a big pond will formed at front door in every raining day 5. Garage floor has a lot of of oil stains Issue #3, 4, 5 were reported during final walk-through. Pulte promised will fix them. Almost 3 months from close, still have not be solved. Very, very disappointed with Pulte for the built quality and service.

We have an extensive list of items that needed fixing and at this time, we are receiving very little response! We still have a broken UPGRADED countertop in the master bathroom and a shower that everyone keeps saying is another trades responsibility because it isn't a simple fix (or cover up). The framers did not frame in the space correctly and instead of having them come back in to fix it, they attempted to hide the issue with building out the tiles so the glass door would fit in the space, which resulted in inch thick grout in places. It look horrendous. Our first month living here, we were without power in our living room for 12 days and during one of the appointments to fix the issues, the electrician found spliced wires (FIRE HAZARD!!!). We have very little good to say about the quality of the house. It was rushed to get it off the books by the end of the year and it shows!! We aren't worried about sharing our experiences with others. ... More

Low quality. Not trustworthy. Not Responsive.

I wish Plute’s sale person could have provided truth rather than misleading information to convince the customers to buy the condo. For example, I was told by the sale that the building will be using Pulte patent structure and we will not hear noise from upstairs. It turns out not true, I can hear neighbors above me walking around their rooms. If the sale did not exaggerate, I will buy the unit on the top floor. I asked the sale if I could have hardwood floor instead of carpet for the bedrooms. He told me that it is not an option item, but I can always change to hardwood floor after moving in. That’s why I did not upgrade the carpet since I will change it to hardwood floor. After moving in, I was told that I cannot change carpet to hardwood floor for bedrooms due to county regulations for the condo! I would like to have the fan in the bathroom connected with shower light instead of vanity light. The sale and field manager told me they cannot do it, but ensure me that it is very easy to be switched after moving in. After moving in, the electrician informed me it is very complicated/impossible to switch it! I was happy with Pulte until I moved in and found these problems. Pulte should provide true information to customers especially when it can have big impact on customers’ decision. Also, Pulte does not provide spared tiles and paints to home owners. If these are important to you, you better add them in the contract. ... More

Horrific finishes and poor communication. Was told to trust the process and left with the job incomplete.

We've called and left multiple voicemails about issues with our brand new home and no one seems to care. All that mattered was getting the house finished by the end of the year. The closer you look at the details, the less impressed I am with the house. I don't think I'd buy another Pulte house.

You need to rethink your process to assign labor to some tasks. IF you offer a house with a special door for example, it cannot be the same labor as it is usually assigned. It needs to have specialized professionals to avoid replace the door , costing money and also causing unnecessary headache for everyone.

Post closing issues

Do not rush through inspections

Purchasing a new home from Pulte has been an extraordinary experience. Our Sales agent and construction manager were an amazing team to work with. From choosing our lot, applying upgrades, reviewing the progress of our home construction, our sales agent and construction manager were always there with all the answers to our questions and to address any issues that came along the way. The process of purchasing a new home from Pulte was made easy by the Pulte team. We love the design of our new home. I would recommend purchasing a new home form Pulte to anyone looking for a new home.

Overall I love my new home. The home is well constructed. There were some items that needed to be repaired but the Manager responsible for handling these items was very responsive in getting these items resolved.

Great customer focus, and attention to details

I have entirely too much negative feedback to share but let’s just leave it there - i’ve lived in the house almost 4 months and they are still coming in and out of my home to fix things that should have been done before we closed.

The wood used looks very cheap The quality of materials should have been better

House was not complete upon move in like it was supposed to be. Been like pulling teeth trying to get things corrected as they were supposed to be before closing. Yard has been under water for over a month.

Beautiful community

Working with the Pulte Group from sales to their Mortgage Department, design and the building of our new home has exceeded all our expectations. I would highly recommend them.

We've been in the house for about 2 months and have had a few issues which Pulte has addressed in a timely fashion thus far. I am interested to see give a longer time period how things shake out.

Wonderful home. Excellent construction. Great people to work with from the Site Manager to the Sales Group

The quality of the material used is a very low grade. No proper insulation, even the noise of TV can be heard by the neighbors. Quality of the wood floors are terrible, with a small contact they get scratched, tiles in the bathroom are loose, crack on the wall.