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Pulte Homes Reviews

What Real Homeowners Say About Pulte Homes

With an average rating of 4 stars, Pulte Homes is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 16125 verified homebuyers to give you an honest look at what it's like to build a new home with Pulte Homes. Read their unedited reviews, feedback, and complaints to help you decide if Pulte Homes is the right builder for your new home.

Pulte Homes

has 4 out of 5 stars overall

16125 Reviews

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 3.9

Responsiveness 3.8

Customer Reviews

Pulte Homes - Everybody that worked with us were very helpful.

  • David B.
  • Verified Homebuyer
  • June 25, 2020
  • Katy, TX

Everybody that worked with us were very helpful. Always there for us when we need them.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - Have found lots of paint spots on tile floors and carpet.

  • Christopher A.
  • Verified Homebuyer
  • June 25, 2020
  • Buckeye, AZ

Have found lots of paint spots on tile floors and carpet. Painters need to work cleaner especially in a finished house. Also we were told professional cleaners would get house spotless. They need to look for this type of stuff new home owners shouldn't have to do this.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 5

Nightmare

  • Omayra H.
  • Verified Homebuyer
  • June 24, 2020
  • Orlando, FL

Buying a home from Pulte has been a nightmare. Since the loan process in which the mortgage people where very rude and incompetent all the time to the builder with the completion of the home. Not only the list of things to fix before closing was not done by closing date as promised but it’s been more than a month and half since my closing and I am still fighting with them back and forth to get everything fixed and done. I do not believe that this house is anywhere close the sale price. The only reason why I closed on the home was to not lose my deposit of $20k. I read all the reviews before ...

Pulte Homes responded:
We are so disappointed to hear that you had a frustrating experience and are left with unresolved concerns with your new home. We would be happy to assist if you could please email customersupport@pultegroup.com so our team can look into the situation. Thank you. ^Abby

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

acceptable quality for "non custom builder"

  • Larry B.
  • Verified Homebuyer
  • June 24, 2020
  • Naples, FL

Just a few comments.....first, this will be the 4th survey or comment I have forwarded and I have yet the hear from anyone regarding my comments !! Perhaps that is SOP...not sure. During the walk-thru I asked if I needed to check the appliances... the answer was no they were checked. Well the first time I ran the dishwasher, which frankly was only last week, I learned the water shut off was in the "off" position. Apparently it was not checked. Someone was to come out today 6/24; however no one did or called to say why. The hood over the range needs some work, and have been asked to get the ...

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Pulte Homes - Great builder.

  • Dennis F.
  • Verified Homebuyer
  • June 24, 2020
  • Bluffton, SC

Great builder. I would do it all over again without question.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - Measure your expecatations.

  • Jorge T.
  • Verified Homebuyer
  • June 24, 2020
  • Long Beach, CA

Measure your expecatations.

Pulte Homes responded:
Thank you for taking the time to leave a review. If there is anything we can assist with or any additional feedback you would like to provide, please feel free to email customersupport@pultegroup.com so our team can be in touch. ^Abby

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 2

Quality of construction is questionable. Several items below expectations

  • Jaganathan G.
  • Verified Homebuyer
  • June 24, 2020
  • Fort Mill, SC

House still have very high humidity because of poor paint, and constructions. Very low quality sprinkler heads. Stones that they installed is not up to the expectations. Granite's are not sealed at all. Light switches in wrong places in the room. cheap plants for this luxury neighborhood homes, poor land grading, never cleaned the yard after roof installs and having lots of nails in the yard, crown molding joints are visible. Low end HVAC units and the A/C failed within a week. Very bad experience with closing. The management don't want to work with us during the Covid19 issue. Warranty team ...

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 4

Pulte Homes - I was satisfied with Pulte.

  • Zachary B.
  • Verified Homebuyer
  • June 24, 2020
  • Rockville, MD

I was satisfied with Pulte.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Happy to be in our new Pulte home.

  • David S.
  • Verified Homebuyer
  • June 24, 2020
  • Fort Myers, FL

All people we dealt with were pleasant and professional. Updates were timely and materials and finishes were as expected. Looking to spend many relaxing years in this home. Community is friendly and welcoming. Winters will be wonderful here.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Honest homebuilders return to So. Cal!

  • Tahmeena A.
  • Verified Homebuyer
  • June 24, 2020
  • Canoga Park, CA

We are finding our new home heartwarming and welcoming. We lost our last home in a fire but desperately wanted to return to our community, our neighborhood, where we had spent the last 25 years raising our 2 beautiful girls. It is with that craving of "coming home" that we have spent the past year building our new future home. We love every aspect of it. The way we were treated by everyone here, the sales, build and design teams, (Jonathan, Tim and Vicki), is beyond compare. Thank you!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Love our new home!

  • Scott S.
  • Verified Homebuyer
  • June 24, 2020
  • Indian Land, SC

Great neighborhood, high quality construction, easy to work with even though we went through the build process through long distance. Definitely recommend.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - The process of buying and building the home was very easy.

  • Annette J.
  • Verified Homebuyer
  • June 24, 2020
  • Buckeye, AZ

The process of buying and building the home was very easy. The building supervisors kept me informed on the progress of my home during construction. All minor repairs were noted and repaired when we did the walk through.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 4

Pulte Homes - Love my new house.

  • Louis B.
  • Verified Homebuyer
  • June 24, 2020
  • Osseo, MN

Love my new house.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

New Pulte Home

  • Gerald W.
  • Verified Homebuyer
  • June 24, 2020
  • NEW BRAUNFELS, TX

We absolutely love our new Pulte Home. The best thing we love is the quality of our Home as well as the weekly updates from Brady our construction manager. That made the process so much completely seamless. Thank you.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Unfortunately a Poor (ongoing experience)

  • Brian H.
  • Verified Homebuyer
  • June 24, 2020
  • Buda, TX

I wanted to say that everything was great that we bought an amazing home, but its been almost 2 months since we closed and we still have issues that have not been fixed. We bought a spec home and started the process in April. After a couple walk throughs we were supposed to have issues fixed. Many of them are still pending going into July. The sales agent didn't know how to communicate, often times never responding to questions. We had the foreman who was getting things done for us on punchlist items, only to get laid off leaving us waiting with someone else who is slow and unresponsive ...

Pulte Homes responded:
We are so sorry you are having a frustrating experience even after moving into your new home. We would like to help move along your concerns and work with you to make things right. If you could please email customersupport@pultegroup.com so our team can be in touch we would greatly appreciate it. Thank you for taking the time to leave a review. ^Abby

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 1

Great community

  • Monica A.
  • Verified Homebuyer
  • June 24, 2020
  • Charlotte, NC

I am excited for my new home and in a beautiful community. Outside of one neighbor, I have no major complaints.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Pulte Homes - Check everything

  • Anonymous
  • Verified Homebuyer
  • June 24, 2020
  • Osseo, MN

Check everything

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 4

Unhappy with how they handle errors in workmenship.

  • Philip T.
  • Verified Homebuyer
  • June 24, 2020
  • Winter Springs, FL

In the beginning they were attentive to ant little problems but since moving in they tend to ignore you and things do not get done. To rate them as excellent would not be telling the truth.

Pulte Homes responded:
We are so sorry that we have not been responsive to your concerns. We would be happy to make leadership aware and work with you to address these issues if you could please email customersupport@pultegroup.com with some additional information. Thank you for bringing this to our attention. ^Abby

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 2

Pulte Homes - Attention to detail by the finishing trades needs huge improvement.

  • Steven B.
  • Verified Homebuyer
  • June 24, 2020
  • Peoria, AZ

Attention to detail by the finishing trades needs huge improvement.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

Great Quality and Service

  • Paresh A.
  • Verified Homebuyer
  • June 24, 2020
  • Durham, NC

End product is solid and support services from sales team and build tam along the build process - excellent.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Disappointed

  • Adam M.
  • Verified Homebuyer
  • June 24, 2020
  • Melissa, TX

We still haven't had our 30 day walk through where we do have areas of concern. There will always be doubt due to how the buying and follow up processes have been executed. This probably will fall on death ears.

Pulte Homes responded:
We are so sorry you are disappointed in your new home and have concerns that have yet to be addressed. We would be happy to escalate these issues to the leadership team. If you could please email some additional information to customersupport@pultegroup.com we would greatly appreciate it. ^Abby

Total Score 2


Quality 3

Trustworthiness 2

Responsiveness 1

Make sure you review the home thoroughly before closing

  • Console S.
  • Verified Homebuyer
  • June 24, 2020
  • Phoenix, AZ

Kitchen cabinet for the waterfall island was misplaced. When i asked why, i was told that's the way the vendor made it..which didn't make sense. A week after moving in, i noticed the island wasn't done properly. I reached out to the field manager. Was told that's the way they did it. This wasn't true as that wasn't the case for another home i saw. Till date the issue has not be fixed. I gave a 3 star overall cos other aspect of the home was average.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

Amazing service

  • Kimber H.
  • Verified Homebuyer
  • June 24, 2020
  • Spring, TX

Amazing service from beginning to end. Brian went above and beyond making sure we were happy with our home.

Pulte Homes responded:
Thank you for sharing your experience, we couldn't be happier to hear that you were given excellent service throughout your new home build. We wish you many more years of happiness in your new home! ^Abby

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - Terrible communication from start to end, terrible quality and

  • Anonymous
  • Verified Homebuyer
  • June 24, 2020
  • Gaithersburg, MD

Terrible communication from start to end, terrible quality and overpriced! I made a costly mistake!

Pulte Homes responded:
We are so sorry you have experienced poor communication and feel your home purchase was a mistake. If there is anything we can do to assist or any additional information you would like to provide, please feel free to email customersupport@pultegroup.com so our team can be in touch. ^Abby

Total Score 1


Quality 1

Trustworthiness 2

Responsiveness 1

Pulte Homes - Beautiful home

  • Dustin C.
  • Verified Homebuyer
  • June 24, 2020
  • Liberty Hill, TX

Beautiful home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

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