Pulte Homes Reviews
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What Homeowners Have to Say About Pulte Homes.
Pulte Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes 13879 homeowner reviews to learn why they are the right team to build your new home.
Pulte Homes
has 4 out of 5 stars in All Areas
13879 Reviews in All Areas
Customer Reviews
Cheap builders bad quality
- Adam W.
- Verified HomeBuyer
- May 13, 2021
- Sunbury, OH
I would never recommend this builder based on quality of work and I would never suggest using their finance group.
Pulte Homes responded:
We are so sorry that you are not pleased with the quality of your new home. If there is anything we can help with or any additional feedback you would like to provide, please feel free to email customersupport@pultegroup.com and make sure to include your address and contact information. Thank you for taking the time to leave a review. ^AH
Total Score 1
Quality 1
Trustworthiness 2
Value 1
Responsiveness 1
This was a horrible experience
- Erick W.
- Verified HomeBuyer
- May 12, 2021
- Hanover, MD
Pulte did a horrible job with the drywall in multiple places. It looks like the home is 20 years old instead of a new build. Pulte damaged my floors and I had to argue for over a week to get them replaced. After temporarily moving out while they fixed the floors, I returned to find glue all over the floor and the floor had bulked up in the kitchen. It was also not level in other places. It’s been 3 weeks and they have still not come back to repair the floor. The steps were also damaged by Pulte and they still haven’t repaired those either. The list goes on and on. I will never purchase from ...
Pulte Homes responded:
We are so sorry to hear that you had such a negative experience and are having a hard time getting your concerns addressed. We would like to assist in escalating your concerns and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of the unresolved concerns along with your address and contact information. Thank you for taking the time to leave a review. ^AH
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Pulte Homes - From the mortgage to still trying to get multiple poor quality
- John W.
- Verified HomeBuyer
- May 12, 2021
- Johns Island, SC
From the mortgage to still trying to get multiple poor quality and craftsmanship issues fixed, it’s been a nightmare. House should have never passed inspection with all the issues. The original “foreman” left to take another position so I guess he didn’t care. The new boss Don has inherited his problems and is trying his best. If this was custom built with conventional construction loans, they would never get the 20% hold “punch list” payment. No wonder Pulte does business this way.
Pulte Homes responded:
We are so disappointed to hear that you have had a frustrating time getting your issues addressed but we would like to help. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we will be sure to escalate those items for you. Thank you. ^AH
Total Score 1
Quality 1
Trustworthiness 2
Value 2
Responsiveness 2
Pulte Homes - This is the worst quality of the house that I have ever bought.
- Anonymous
- Verified HomeBuyer
- May 12, 2021
- Flemington, NJ
This is the worst quality of the house that I have ever bought. There have been issues all over the house. For the first day we moved in (Friday), I used the master bath shower and turned on the water handle, the handle got popped out and strong water stream almost killed me. We have to turn off the main water control and could not live in the house over the weekend due to no water. Until next Monday, the plumber came to fix the problem. The reason for causing this issue was your plumber forgot to put in the pin to lock the water handle. What a big joke it is. Then many other issues came up ...
Pulte Homes responded:
While we are pleased to hear that our team was pleasant to work with, we are disappointed that you are unhappy with the quality of your home. We would like to learn more so we can address this situation accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. Thank you. ^AH
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Pulte Homes - I am still waiting for many issues to taken care of.
- Amanda E.
- Verified HomeBuyer
- May 12, 2021
- Louisville, KY
I am still waiting for many issues to taken care of. It is hard to get a response from anyone.
Pulte Homes responded:
We are so disappointed that our team has not been efficient in responding to your concerns. We would like to help and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of the unresolved concerns along with your address and contact information. Thank you. ^AH
Total Score 1
Quality 1
Trustworthiness 2
Value 2
Responsiveness 1
Pulte Homes - I am disappointed with my experience with Pulte, specifically
- Chastity H.
- Verified HomeBuyer
- May 12, 2021
- Atlanta, GA
I am disappointed with my experience with Pulte, specifically the project managers for construction and the lack of follow through when bringing concerns to their attention.
Pulte Homes responded:
We are so sorry to hear that our team did not provide excellent service and communication during your home build. We would like to learn more so we can address your concerns accordingly. If you could please email customersupport@pultegroup.com with a brief summary of this situation along with your address and contact information we would greatly appreciate it. Thank you. ^AH
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
The lack of care for details to the construction of the home
- Anonymous
- Verified HomeBuyer
- May 12, 2021
- Saint Augustine, FL
There is no consistency in the quality of workmanship in the contractors that are hired in each of the homes built.
Pulte Homes responded:
We are so sorry to hear that you are disappointed in the workmanship of your home. We would like to learn more so we can address the situation accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. ^AH
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
To many things to mention.
- Kevin D.
- Verified HomeBuyer
- May 12, 2021
- Saline, MI
So many thing wrong with the house that still need to be fixed. Original it was the cut line of the toilet drain that forced the ceiling wall and floors to be replaced twice. Front porch with foot prints in the cement. A driveway that won’t be done until summer and yard to follow after that. Broken dates as to fixing these issues. Poor communication as to resolving these issues
Pulte Homes responded:
We are so disappointed to hear that you have a list of unresolved concerns in your new home. We would like to learn more so we can work with you to resolve these items. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. Thank you. ^AH
Total Score 1
Quality 3
Trustworthiness 1
Value 1
Responsiveness 1
Very disappointed and terrible experience after closing
- Amit B.
- Verified HomeBuyer
- May 12, 2021
- Vernon Hills, IL
Don’t fall prey their pre closing experience. They literally don’t care once closing is over. We closed the house without the driveway and landscaping and it’s been more 2 months and we still don’t have driveway and landscaping . I have sent multiple emails to PM but all I heard is an excuse that it’s delay due to weather conditions. They did driveway and landscaping for all the new house closed after us and pouring basement concrete for the new construction which is far from closing . The weather rule don’t apply to them. It’s unfair and disparate treatment . I never expected big builder ...
Pulte Homes responded:
We are disappointed that our team has not been helpful post closing on your new home. We would like to help address these concerns. In order for us to do so, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you for taking the time to leave a review. ^AH
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Pulte Homes - Minimal communication from construction manager, felt like a
- Anonymous
- Verified HomeBuyer
- May 12, 2021
- Gaithersburg, MD
Minimal communication from construction manager, felt like a number to Pulte
Pulte Homes responded:
We are so sorry that a lack of communication made you feel like you weren't a priority for our team. If there is anything we can help address or any additional feedback you would like to provide, please feel free to email customersupport@pultegroup.com and make sure to include your address and contact information. Thank you. ^AH
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Terrible we still waiting for fixing things on the townhouse never showing
- Edwin P.
- Verified HomeBuyer
- May 12, 2021
- Davenport, FL
Terrible experience we still waiting for repairs
Pulte Homes responded:
We are sorry to hear that you are waiting for your issues to be addressed but we would like to help escalate those for you. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. Thank you. ^AH
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Poor workmanship!
- Raffaela P.
- Verified HomeBuyer
- May 12, 2021
- Vernon Hills, IL
I've been in my new home for six weeks. I've have had a lot of issues with my home, air conditioning does not work, no driveway yet, issues with the sliding screen door, pounding noice when heat is on and a lot of other issues. If I had do do it over again I would not buy a pulte home!!!!
Pulte Homes responded:
We are so disappointed to hear that you are having issues with your new home, especially since this should be such an exciting time. We would like to learn more about your concerns so we can address them accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. Thank you. ^AH
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Pulte Homes - The experience with Pulte Homes was horrible.
- Anonymous
- Verified HomeBuyer
- April 21, 2021
- St Augustine, FL
The experience with Pulte Homes was horrible. We’ve had numerous issues and many have taken a long time to fix and some will probably never get fixed. The attention to detail when doing the finishing was not done at all. Painting and caulking are just to name a few. We had electrical issues and a major drainage problem in our backyard that still has not been corrected. We expected somethings would need to be corrected in a new home but ours was over the top.
Pulte Homes responded:
We are so disappointed to hear that you have had a negative experience and that you are unhappy with your new home. We would like to help escalate your concerns and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AH
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Worst quality work for the price
- Beth L.
- Verified HomeBuyer
- April 16, 2021
- Hollywood, FL
They charge top dollar show beautiful models and deliver horrible quality houses. Sadly very disappointed
Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your home. We would like to learn more about your experience so we can address it accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your experience along with your address and contact information we would greatly appreciate it. ^AH
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
It Doesn’t Matter To You!
- James K.
- Verified HomeBuyer
- April 15, 2021
- Houston, TX
I filled one of these out in great detail and no one responded so please stop sending these because they obviously don’t matter and no one cares.
Pulte Homes responded:
We are so very sorry to hear that our team has not been attentive to your concerns. We would like to help and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AH
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Quality Not Good
- Vuong D.
- Verified HomeBuyer
- April 08, 2021
- McKinney, TX
Pulte home and Builder are not good at all. Do not go with Pulte home.
Pulte Homes responded:
We are disappointed to hear that you would not recommend our services. If there is anything we can help with or any additional feedback you would like to provide, please feel free to email customersupport@pultegroup.com and please include your address and contact information. Thank you for leaving a review. ^AH
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Cheap homes
- Sumit G.
- Verified HomeBuyer
- April 08, 2021
- Apex, NC
Cheap Homes, never buy from Pulte
Pulte Homes responded:
We are so disappointed that you are unhappy with your home and would not recommend our services. If there is any other feedback you would like to provide or anything we can help address, please feel free to email customersupport@pultegroup.com and please include your address and contact information. Thank you. ^AH
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Pulte Homes - Worst production build experience.
- Anonymous
- Verified HomeBuyer
- April 08, 2021
- Oakland, FL
Worst production build experience.
Pulte Homes responded:
We are so disappointed to hear that you had a bad experience building your new home with us. If there is any additional information you would like to provide or any issues we can help address, please feel free to email customersupport@pultegroup.com and please include your address and contact information. Thank you. ^AH
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Pulte Homes - The patio screen was broken from day 1 and pulte was contacted
- Tejas P.
- Verified HomeBuyer
- March 18, 2021
- Austin, TX
The patio screen was broken from day 1 and pulte was contacted for it since last 2 months and the issue has not been resolved. Atleast was not expecting this with the brand new home.
Pulte Homes responded:
We are so sorry to hear that you are having a hard time getting your patio screen fixed. We would be happy to escalate this concern for you and ask that you please email customersupport@pultegroup.com with a brief summary of the situation along with your address and contact information so we can get the ball rolling. Thank you so much. ^AH
Total Score 1
Quality 1
Trustworthiness 2
Value 1
Responsiveness 1
I liked Tiffany and Zach, but overall not happy with Pulte, no one ever gets back to you.
- Mary D.
- Verified HomeBuyer
- March 12, 2021
- Sugar Grove, IL
I was not happy with the experience. I feel that they do not go above and beyond and once you sign they don't even call you back. They don't finish the end product.
Pulte Homes responded:
While we are glad to hear you had a good experience with a couple of our team members, we are sorry that you had a negative experience in general. If there are any unresolved concerns we can help address or any additional feedback you would like to provide, please feel free to email customersupport@pultegroup.com. ^AH
Total Score 1
Quality 2
Trustworthiness 2
Value 1
Responsiveness 1
Lack of quality, lack of communication, broken commitments, poor experience
- Christopher G.
- Verified HomeBuyer
- March 08, 2021
- Las Vegas, NV
House not completed for walkthrough, no quality checks were performed by Pulte, all issue identification was left up to us as the customer, promised by builder that issues would be resolved by closing and they were not. Forced to close with 77 open issues like leaking pipes, damage to cabinets and other finishes, uninstalled features, missing paint, chipped tiles, etc. As soon as we closed it was like we did not exist. It has been left to us to coordinate, schedule, and communicate issues with the trades, as our Pulte field manager told us he was moving to a new development across the ...
Pulte Homes responded:
We are so sorry to hear that you have had such a negative experience and were not provided with excellent customer service from our team. We would like to learn more about your unresolved concerns so we can address them accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. Thank you for taking the time to share this feedback. ^AH
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Horrible Experience
- Nathan E.
- Verified HomeBuyer
- March 03, 2021
- Buckeye, AZ
Electrical, plumbing, and flooring issues were supposed to be fixed prior to closing on our home. We were assured everything was completed and ready for us to move in. We are having major electrical problems and plumbing issues since we moved in and they have not been addressed yet. We also have structural issues that have not been addressed. Garage company has yet to fix our garage doors. We closed in the beginning of January and as of March 3rd, nothing has been fixed. We have tried to reach out to our Field Manager and no response. The windows do not open and shut correctly. The home ...
Pulte Homes responded:
We are so disappointed that you had a negative experience working with us and are having a frustrating time getting your issues addressed. We would like to learn more so we can escalate this situation accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AH
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Go with another lender
- Tania A.
- Verified HomeBuyer
- February 03, 2021
- Louisville, KY
Do not go with the Pulte lender!!! They will make you jump through hurdles for the same rate another lender will offer you for free. We got our keys but we’re still sending them documentation. Watch everything in the build process. Take notes & stay on top of the construction manager to get stuff done!!
Pulte Homes responded:
We are disappointed to hear that you had a hard time working with our lender and had a hard time working with our team to get your issues addressed. We would be happy to address any outstanding concerns If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. Thank you. ^AH
Total Score 1
Quality 3
Trustworthiness 1
Value 1
Responsiveness 1
The horrible laborers that urinated in pvs pipes and in empty bottles in my home & the disgusting finish of the drywall and painting.
- John M.
- Verified HomeBuyer
- February 02, 2021
- Flemington, NJ
Stay away from Pulte Builders .... they use unqualified people to build your home.
Pulte Homes responded:
We are very concerned to hear that these things were discovered in your home. We would like to learn more so we can address this situation appropriately. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. Thank you. ^AH
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Pulte Homes - Terrible experience!
- Brenda C.
- Verified HomeBuyer
- January 27, 2021
- St Augustine, FL
Terrible experience!! They don't pay their bill. I would never ever recommend this builder to my worst enemy!!!
Pulte Homes responded:
We are so disappointed to hear that you had a terrible experience working with us. We would be happy to address any concerns you have or discuss this negative situation. In order to do so, please email customersupport@pultegroup.com with a brief summary of your experience along with your address and contact information. Thank you. ^AH
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
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