Pulte Homes Reviews

We've called and left multiple voicemails about issues with our brand new home and no one seems to care. All that mattered was getting the house finished by the end of the year. The closer you look at the details, the less impressed I am with the house. I don't think I'd buy another Pulte house.

House was not complete upon move in like it was supposed to be. Been like pulling teeth trying to get things corrected as they were supposed to be before closing. Yard has been under water for over a month.

Am absolutely ashamed of the workmanship and quality control over my community by Jenny. The house had an abundance of issues at my final walk through that she said would be fixed by the time we closed. When closing came around they had still not been done, so I have her another week to have them done by the time we moved it and it still had not. I am incredibly disappointed with PULTE. I had paint stains all over my garage and they had told me there was nothing they could do about it, I am still finding paint all over my tile. The quality control is absolutely terrible and and our field manager the rudest. After reaching out to Pulte multiple times and attempting to reach corporate I finally got someone who was competent. We have finally got our original walk through stuff finished but now I lost my 30 day walk through and now have to deal with customer care from this point forward. ... More

Pulte did not care about the customer's need . The quality of finishes are what you see in much lower priced homes.

Just moved in 2 months and half, already have 2 times of water problem. One-way valve under the ground of basement was glued together so that water from furnace exhaust system caused flooding. drainage pipe from laundry room were damaged during construction, caused flooding again. Gas valves for water heater were not tighten together, caused gas leakage at basement.

Multiple issues with my home and have been here for almost 2 months. There is no follow through on anything. This is our 4th home and couldn’t be any more disappointed

Worst framing I’ve seen in years. Studs missing, no corner studs, single king studs around window openings holding up thousands of pounds of roof tile. Electrical wiring pulled with the sheathing pulled off of it. Wires taped together buried in the walls. Outlets covered resulting in excessive opening made in the drywall to locate them. Gas lines moved and only tested after I questioned them About it. Names constantly missed spelled in documents and even yelled at our lender on the phone because they thought it was a robo call - really your a business! I would never had boy this Property had I know about the pending litigation and recent customers waiting for nearly two years to have properties corrects. I would never recommend Pulte. My door bell doesn’t work for goodness sake. Horrible builder ... More

The standard home they sell as advertised, is NOT what anyone would settle for. EVERYTHING to do with this house has a ridiculous upgrade price; both structurally and decorative selections, even the lower end of the upgrades are way over priced. Most of the items you pay extra for should definitely be standard on a new build in Florida. The subcontractors they use are bad and they are poorly supervised. I could write a book on examples of that! The options Pulte gives the sales person to go over with the buyer is mind blowing and incomprehensible for the sales person and most of all the buyer. You will NEVER see the actual plans for your house! I do not think even your salesperson can see the plans. I DOUBT VERY SERIOUSLY THAT THIS REVIEW WILL BE PUBLISHED!! ... More

My bathroom clogged within 2 days of move in. When I requested for checking that, I was informed that it was clogged due to use of toilet paper. My concern if you cannot use toilet paper in toilet what else can I use. Builder doesn’t show any responsibility in fixing the issues at all. Overly priced home. Builder charge differently for upgrades for each model making low end homes come out be expensive than it is worth. They miss the updates said over phone and blame customer that it was not informed to them. Doesn’t accept even some of minimal requests once the contract is signed. For example, before signing the contract I was said I can go for 8 ft or a 9 ft basement, but once I sign the contract and requested to add basement they said they can only do 9 ft basement, due to which I had to pay 10000 more on the purchase price. Doesn’t recommend anyone due to quality and tesponse ... More

The home was not ready to turn over way to many quality issues that should have been corrected if Pulte expected higher quality work. Very disappointing

I wouldn't buy another home from Pulte if they were the last home builder on earth. They pushed us to close before the house was complete and we never got to do a final walk through when the house was cleaned and ready for inspection. They have given us the runaround on getting everything completed and we are still finding things that are wrong. While we were promised that the house would be made right, we are almost 2 months into living in the house and repairs still need to be done. And now the response time to get things completed is whenever they feel like it. I am incredibly disappointed and wish my family had made another choice in builder. ... More

The sales office will mislead you. For example, I paid for pull out drawers in the lower kitchen cabinets. There are 3 cabinets. They only will put drawers in 2 of them - When I asked they said - Oh, that is the way we do it. We don't put them in the third one. I paid for soft closing cabinet doors. They didn't tell me that it was only SOME cabinets, not all. They painted the inside the wrong color and then wanted to repaint the entire inside after I moved in. Materials are cheap. the kitchen cabinets have gaps and drawers often come off the rails. The bathtub is a bad design. Oven, microwave failed in 2 months. Dishwasher heating unit failed immediately. If you still buy Pulte after this warning - for sure do not get your appliances from them. My friend bought Pulte 2 months before me and her oven and microwave failed exactly the same way! And Pulte washes their hands of the appliance repairs immediately. You have to go to the manufacturer directly. Workmanship is shoddy. Electrical outlets did not work. Doors have big gaps, The tub overflow cover fell off into my bath along with the mounting screw in a plastic bag - Just floating in my bath water. There is paint and drywall mud on the floors. Many details done badly. There was a long list of repairs as soon as I moved in. Refrigerator and range hood both installed with dents and Pulte had to replace. Beware! They sand the drywall after installing your new rugs. And they don't even cover them. They used my new rug as a work surface. They stored the bathtub on the master bedroom carpet. They left their drywall mud and filler supplies on the bedroom carpets with nothing under them. Pulte's response was - "that is how we do it." Beware! They left so much dirt under the flooring that the floors were damaged from below and they had to remove and replace sections. Oh, and the roof leaked at the first hard rain - water dripping from the can light onto the dining room floor. They had to rip off part of the roof and re-do it. Later they say they will replace the attic insulation. Keep in mind i have only lived here 8 weeks and I could go on for another page. I gave 3 stars for responsiveness because they seem to be working on the issues - except of course for the appliances. They aren't bothering with those. ... More

I had so many issues and multiple attempts to fixed the and every time it makes it worse

Pulte worst builder ever I had to deal with, poor customer service and poor quality, from twisted walls to uneven windows

Very poor customer experience before construction and Poor service after construction.. One time.. the Sales consultant told me to get out of the Sales office without any reason when I was asking some clarification, Change on the plan, and Requesting some documents for lot premium..(How it would be decided and any rule or process followed to come up with the premium amount.) About the HOA... They have specified the 2 digit number all time till before Closing.. and they strike out the HOA amount and changed to 3 digit number just before signing that HOA page time of closing. During walk though... Just get side/off tracked by the customer engineer and never gave proper time to review the home. :( ... More

Framers and drywall guys were horrible, field managers could care less went through 3 field managers till finally someone would listen to our concerns. Delayed several months , every time we pointed out build issues they moved onto the next house.

Not pleased

Everyday we are discovering a new issue with house. Its been only a month and nails are coming out, thermostat is not working, bell is not working. Its been a very bad experience.

I had my last walk through on November 21st and I closed on November 26th things that were supposed to be fixed 3 days after my last walkthrough and before getting my keys are still pending today 1/15/19 counter tops had to be replaced 2 times and during a replacement my other counter top got damaged. Contacting Juan the constitution manager is a joke.. never answers calls or messages and email replies take for ever he even blocked 2 of my phone numbers. How professional is that? I work in a place with over 2000 team members a lot of my coworkers ask me if I’m happy with my house and if I recommend it and the answer is a big NO! Same for family and friends. Biggest mistake was to purchase with Pulte after all the bad reviews I saw but I thought people were exaggerating. What it supposed to be a moment of it’s excitement turned out to be a stressful situation that gets more stressful every day. ... More

seems like everyone is trying to get their bonus and hit their goals by rushing to close. After moving in, I realized there are excessive amount of repairs and fine tuning needed (very sloppy work). Spending few minutes in each room during walk thru is completely insufficient. That burden should not be placed on homeowner and it should be with the builder/field manager. Paint drips all over the floor and carpet, gaps and chips throughout the house, loose faucet/sink, etc..etc.. Seems like there are too many homes going up at same time and not enough quality control and not enough field manager to spend time in each home while they are being built. The response and attitude is .... "just close now and let home warranty deal with it. I closed and hit my goal and it's home warranties responsibility now". My neighbors have been dealing same ongoing issues with home warranty for almost a year now. I'm hoping that won't be me. ... More

Pulte Sales team at Davis Ranch lacks integrity, respect, and a sense of honesty. The sales team says one thing, but then won't honor it, claiming I misheard them. Unfortunately for them, I've got a knack for holding onto things... especially when it comes to writing things down, recording meetings on my phone, and keeping track of every single email, but even that wasn't good enough proof for them. First, how do you justify the fact that my neighbor and I bought each house on the same day... and he paid less than I did for a higher configuration? Second, if the designs for a model change, let us know. Immediately. Don't let a customer buying the house tell you that only to catch you in a lie about how you already notified everyone and put up a sign in the model house. Guess that's invisible. That's just rude. The house has one below par on workmanship with irregularities of the walls and ceiling. I feel as if they somehow forgot to properly insulate some of the house too. Third, if I catch a contractor smoking in one house, chances are they smoked in multiple houses. What did you do about it? Absolutely nothing. Throw something in for me to make up for the fact that you aren't watching. Four, the amenities are a joke - quite literally... Was told there would be a basketball court, tennis court, etc. I think what they mean is the middle school that the community is next to might have those things. The community center next to the pool is absolutely tiny, the pool hasn't opened yet so can't comment on that even though I've already started paying HOA feels that are just going down the toilet. Five, seriously guys... Do you honestly think I'm not watching when you put down grass? Because you're right... i'm not, but my cameras are. Caught contractors putting down grass without top soil on my neighbors plot, which just so happens to have the same effect as what's happening on my plot, and all my neighbors... What do you plan to do about the fact that our lawns are dipping because the ground was not leveled? How about that flooding? The only good thing about Pulte is the two site MGRs they have: Aaron and Chad. The rest are rubbish. That being said, the neighborhood is amazing. The neighbors are sweet, caring, kind people. Davis Ranch is a nice place to exist, near the canyon park entrance, not too far from freeway, etc. ... More

Very disappointed in the workmanship of our home.

pulte is cheaper and product really cheap. your new home will feel like old starting very first month

Stay away from Pulte Homes if you can - everything is so expensive, poor quality, bad handing of issues, no peace of mind !!!

Buy from someone else. They don't know what they are doing.