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Pulte Homes Reviews

What Real Homeowners Say About Pulte Homes

With an average rating of 4 stars, Pulte Homes is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 16044 verified homebuyers to give you an honest look at what it's like to build a new home with Pulte Homes. Read their unedited reviews, feedback, and complaints to help you decide if Pulte Homes is the right builder for your new home.

Pulte Homes

has 4 out of 5 stars overall

16044 Reviews

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 3.9

Responsiveness 3.8

Customer Reviews

Room for improvement

  • Wallace L.
  • Verified Homebuyer
  • May 26, 2020
  • Albuquerque, NM

Be prepared for construction issues.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 4

Great!!

  • James K.
  • Verified Homebuyer
  • May 26, 2020
  • Frisco, TX

Nice structure, good builder, fair price, spacious building, nice neighborhood

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Not worth it

  • Anonymous
  • Verified Homebuyer
  • May 26, 2020
  • Spring, TX

Some basics things not include. For a house 300 k , u can not have a bath tub, upgrade. That’s insane. Thanks pulte

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

Just a few details away from a perfect home

  • Brian P.
  • Verified Homebuyer
  • May 26, 2020
  • Buckeye, AZ

First, we love the location and the house as a whole. The layout is great and the house has plenty of storage compared to our last home. We are completely satisfied with the products used to build the home such as the appliances, flooring, faucets, etc. That being said, we have had problems with the details of the finished product. Primarily details in craftsmanship such as flawed cabinets being installed and left as finished, cracked granite counter top, return flex duct in the attic not properly attached and sucking in hot attic air, just to name a few. All avoidable with attention to ...

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

Pulte Homes - Very timely built home.

  • Anonymous
  • Verified Homebuyer
  • May 26, 2020
  • Jacksonville, FL

Very timely built home.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 3

Pulte Homes - We are very happy with our new Pulte Home!

  • Julio R.
  • Verified Homebuyer
  • May 26, 2020
  • Las Vegas, NV

We are very happy with our new Pulte Home!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Responsiveness

  • Felipe A.
  • Verified Homebuyer
  • May 26, 2020
  • Hollywood, FL

A faster responsiveness to issues and repairs in general

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 3

Hopefully, your contractors don't make any mistakes.

  • Russell H.
  • Verified Homebuyer
  • May 26, 2020
  • Las Vegas, NV

Walk through on March 11, close on March 16, none of the items identified have been fixed as of May 26.

Total Score 3


Quality 4

Trustworthiness 3

Responsiveness 1

Pulte Homes - Good team work

  • George C.
  • Verified Homebuyer
  • May 26, 2020
  • Saint Cloud, FL

Good team work

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Long Distance purchase.

  • Anonymous
  • Verified Homebuyer
  • May 26, 2020
  • Oakland, FL

We lived in St. Pete and could only visit to look and purchase twice. Then one in early construction. We were given feedback often and when we arrived to move house was nearly perfect. We appreciate your warantee team as they have done great work.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great Experience!

  • Joey S.
  • Verified Homebuyer
  • May 26, 2020
  • Saint Augustine, FL

Throughout the process from meeting Luis in sales to Doug, our field manager, the experience was pretty awesome. From August to March I had a thousand questions and they both took the time to always answer them and meet with me when they needed to. Always with a smile. The homes in the neighborhood I bought in were and are being built by several builders and after looking at them all, Pulte was my choice. I could not be happier with my new home! Thank you Luis and Doug!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Many ongoing problems

  • Anonymous
  • Verified Homebuyer
  • May 26, 2020
  • BOERNE, TX

many new appliances that were and are broken; missing outside trim; two electrical problems; retile of the entire house needed.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 4

Pulte has been awesome!

  • Jaiver H.
  • Verified Homebuyer
  • May 26, 2020
  • Apex, NC

I would definitely recommend Pulte to my friends and family.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

They did a nice job!

  • Anonymous
  • Verified Homebuyer
  • May 26, 2020
  • Huntersville, NC

Overall pretty impressed with the quality of the home. Warranty response has been quick for any small issues. Would recommend!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

We were happy until...

  • Donna M.
  • Verified Homebuyer
  • May 26, 2020
  • Indian Land, SC

The best advice we were given and didn't follow was "Don't settle until everything is correct!". We believed the people we spoke to had our best interest at heart. However, once they had our money, we were less of a priority...and we still are! We settled right as the pandemic took hold of the country. We appreciate that they needed to keep their workers safe. We only wish they had corrected all of the blue and green tape items that had been mark and promises they had made to us prior to us closing. Additionally, we are now finding out just how much "misinformation" we were ...

Total Score 3


Quality 4

Trustworthiness 3

Responsiveness 2

Pulte experience

  • Frederick S.
  • Verified Homebuyer
  • May 26, 2020
  • Kennesaw, GA

The process has been a great experience. Jake was awesome!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Stay Alert

  • Dennis A.
  • Verified Homebuyer
  • May 26, 2020
  • Germantown, MD

Beware you can get decision fatigue from all the choices you have to make when you design a home from scratch. At one point we said yes to a shower head upgrade that Pulte charged $1,700 for and we later found on Amazon for $149. When we pointed that out, they were unwilling to make an adjustment. Otherwise, the buying experience was very pleasant. Unfortunately, our move in has been postponed indefinitely because of the corona pandemic, so we can't speak to how livable the house is just yet.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Homes built as cheap as possible

  • Nicolas R.
  • Verified Homebuyer
  • May 26, 2020
  • Fort Myers, FL

Pulte has some good home designs, but in the end, they fall short because they hire the cheapest labor possible using the cheapest materials possible. Fit and finish is terrible, and there doesn't seem to be any inspection of the work performed. For example, many of the doors inside the house don't close. EVERY window has crooked or wavy framing and drywall work. The floor tiles throughout the house are uneven so furniture wobbles. Any purchased upgrades use the least expensive materials possible. The homes would be much better quality if someone actually followed up on the work ...

Pulte Homes responded:
Thank you for taking the time to leave feedback as it is essential to us in bettering the new home build process for our customers. We are concerned that you are experiencing these issues with your new home and would like to look into the situation. If you could please email customersupport@pultegroup.com so our team can be in touch we would greatly appreciate it. ^Abby

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 3

Pulte Homes - Pulte homes are the best

  • Sambaiah G.
  • Verified Homebuyer
  • May 26, 2020
  • Fort Mill, SC

Pulte homes are the best

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - Generally good but several quality issues with cabinets.

  • David M.
  • Verified Homebuyer
  • May 26, 2020
  • South Weymouth, MA

Generally good but several quality issues with cabinets.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 4

4675 Ficus Street - Lot 468

  • Aviv A.
  • Verified Homebuyer
  • May 26, 2020
  • Hollywood, FL

House is overall built well

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

New home in Nexton

  • Daniel O.
  • Verified Homebuyer
  • May 26, 2020
  • Summerville, SC

We love the floor plan and design of our house. Pulte also does a great job at securing the best lots in the neighborhood. They were very responsive to issues and quick to act. Excellent experience with Pulte.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Work is not completed 2 months later.

  • Josh S.
  • Verified Homebuyer
  • May 26, 2020
  • Whitestown, IN

Closed on home in March. Yard has still not been installed - issue is not due to COVID-19. This is a shame as we would not have poorly rated this experience prior to closing. We have been understanding about a window needing to be replaced and workers not being allowed in homes during the pandemic. However, yards are being installed consistently around the neighborhood as we watch and wait for the past 2 months.

Pulte Homes responded:
We are sorry to hear that you have not yet received your yard installation and that has caused you to change your opinion of your experience. We would like to assist and would appreciate if you could email customersupport@pultegroup.com with some additional information so our team can be in touch. ^Abby

Total Score 2


Quality 4

Trustworthiness 1

Responsiveness 1

Abbyville model

  • Mark P.
  • Verified Homebuyer
  • May 26, 2020
  • Fort Myers, FL

The quality of the workmanship was superb. The builder Patrick was helpful and accommodating. Would definitely recommend Pulte to anyone looking to build a home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - Thank you Nelson!

  • Anonymous
  • Verified Homebuyer
  • May 26, 2020
  • Durham, NC

Thank you Nelson!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

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