Pulte Homes Reviews
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What Homeowners Have to Say About Pulte Homes.
Pulte Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes 14839 homeowner reviews to learn why they are the right team to build your new home.
Pulte Homes
has 4 out of 5 stars in All Areas
14839 Reviews in All Areas
Customer Reviews
PLPGp
- Anonymous
- Verified HomeBuyer
- September 17, 2025
- Saint Cloud, FL
The experience with Pulte was and continues to be horrible! They are unresponsive and do not follow up on issues! I would never ever buy another Pulte home!
Pulte Homes responded:
Thank you for sharing your feedback. We’re very sorry to hear about your experience and the frustration it has caused. This is not the level of service we strive to provide. We’d like the opportunity to learn more about your concerns and help resolve them, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Mr
- Kenneth B.
- Verified HomeBuyer
- September 17, 2025
- Fairfax, VA
Pulte makes the buying experience difficult and unnecessarily stressful. Lack of full motivation of win-win.
Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We are truly sorry to hear that you did not have a good homebuying experience with us. We would like the opportunity to learn more about your experience, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Peter
- Edward H.
- Verified HomeBuyer
- September 16, 2025
- Lemont, IL
Beware of sales they get involved with closing in a bad way
Pulte Homes responded:
Thank you for providing feedback for us. We are sorry to learn about your experience with your closing process and would like to learn more about it. We would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. ^KH
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Extremely bad.
- Olugbenga A.
- Verified HomeBuyer
- September 10, 2025
- Saint Cloud, FL
Pulte refused to address the noisy air return unit that it installed in the primary living room, shifting the responsibility and costs for addressing the issue to me. Too bad for Pulte's reputation.
Pulte Homes responded:
Thank you for taking the time to share your feedback. We are sorry to hear about your concerns with the HVAC system in your home. We'd appreciate the opportunity to learn more, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
There are other builders, shop around.
- Joseph O.
- Verified HomeBuyer
- September 10, 2025
- Columbia, TN
First, they force you to use their mortgage company and then they sell your mortgage before the first payment is due to a company you never heard of. Second, they sell craftsmanship. We have made 12 work orders on a brand new house. From no remote to a fireplace to stairs that are stained 2 different colors. Third, it takes weeks for them to get back to you and another 2 weeks for it to repaired. Fourth, we had 3 different contractors building the house in 10 months. Who left, who got fired. In regards to the financial side your always dealing with different people, to much turn over with the ...
Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We’re very sorry to hear about the frustrations you’ve experienced with your home purchase and construction process. Your feedback regarding mortgage processes, construction quality, and communication is taken seriously, and we’ll be sharing it with the appropriate teams to help improve the experience for future homeowners. We'd like to help with any unresolved concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Almost two months later and still with issues
- Jason P.
- Verified HomeBuyer
- September 02, 2025
- Montverde, FL
Throughout the process, we would visit the home and point out issues to our construction manager. He kept telling us it would get done. On our final walkthrough, multiple issues were not complete and we were told many would be done shortly after closing and to just trust them and their warranty as they stand behind it. The issues are slowly getting completed but only because I am staying on top of everyone and having to call multiple people at Pulte to get a response. I feel like the work that was done was lacking in quality and it’s been almost like another job to stay on top of people to ...
Pulte Homes responded:
Thank you for taking the time to share your feedback. We’re sorry to hear about the challenges you’ve experienced and the frustration of having to follow up multiple times to get your concerns addressed. If there are any outstanding concerns, we would like to help resolve them, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
There is some people of the employer Pulte homes in the Cresent Cove neighborhood who have been very unprofessional and have falsely accused me of many things.
- Joseph J.
- Verified HomeBuyer
- August 13, 2025
- Myrtle Beach, SC
The employees of Pulte and some of the people Pulte hires as subcontractors have been very disrespectful to me.
Pulte Homes responded:
Thank you for making us aware of this situation. We are truly sorry to learn about your experience with our team. We would like to learn more about this, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Negative experience with Pulte
- Alexander S.
- Verified HomeBuyer
- August 13, 2025
- Wesley Chapel, FL
Negative experience with Pulte and their new community Vida’s Way in FL. We were among the first to purchase a home in new community and expected the company to be especially attentive to its first customers. We truly like the community itself — it’s beautiful and has great potential — but the constant struggle to get issues fixed completely ruins the experience. We have encountered numerous problems with the house. Many took weeks to resolve, and some remain unresolved because the quality manager simply refuses to acknowledge or address them. The most telling example is the lawn. ...
Pulte Homes responded:
Thank you for taking the time to share your experience with us. We’re glad to hear you enjoy the community and see its potential, but we’re truly sorry to learn about the challenges you’ve experienced with your home and the concerns regarding warranty follow-through. This is not the experience we strive to provide. We’d like the opportunity to review your concerns in detail and work toward a resolution, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 1
Quality 2
Trustworthiness 1
Value 1
Responsiveness 1
Not good
- Ashok Kumar M.
- Verified HomeBuyer
- August 13, 2025
- Leander, TX
Not good at all
Pulte Homes responded:
Thank you for providing feedback for us. We are truly sorry to hear that you did not have a good experience with us. If there's anything we can do to help or if you'd like to provide additional feedback, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Disgusted pulte home buyer ! Run fast away don't purchase !!
- Michael S.
- Verified HomeBuyer
- August 07, 2025
- Delaware, OH
A complete nightmare. Started during build process continued after closing. From sub par craftsmanship now to a new home filled with mold that made me sick! Only lived it 2 weeks had a major foundation issues. Then because lack of followIf i could go back I would never build with Pulte Homes! The home we received was NOTHING like the model home we toured. Contractors are horrible and Pulte does not check homes like they claim during the build process.
Pulte Homes responded:
Thank you for sharing your experience. We're terribly sorry to hear about the experience you had with your new home an. This is not the experience we strive to provide, and we understand how upsetting this must be for you. We’d like the opportunity to review your situation in detail, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
Stay away from Pulte Homes. Far away!!
- Jorge G.
- Verified HomeBuyer
- August 06, 2025
- Brownsburg, IN
Home are not even close to the quality they claim. As soon as you sign the purchase agreement, forget about hearing from the salesperson. They will disappear!!! Set up a third party inspector ASAP. They will come up with tons of excuses to not let you use a third party inspector ASAP. None of the walls are straight. Cheap build quality on they way things are done. Plenty of cur corners. Kitchen cabinets only have 1 screw to hold the door hinges. We had a contractor come out and he showed us all the issues with the wall. He said he has never seen how bad the walls are. Go to any other ...
Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're truly sorry to hear that you are unhappy with the quality of your new home and the lack of communication on our end. We'd like the opportunity to address your concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Absolutely Pathetic
- Amanda H.
- Verified HomeBuyer
- August 06, 2025
- Flowery Branch, GA
What I would tell prospective homebuyers would be to run far and fast away from Pulte homes! This is my 3rd Pulte home and it will be my last. The quality of the work in the house is abysmal! There is basically zero responsiveness to issues. If there is any sort of followup it’s only when asked multiple times and then the work still doesn’t get completed. The finishes are sloppy and careless and if I couid go back in time knowing what I know now I would never have purchased this home.
Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We're truly sorry to hear that your experience has not met your expectations, especially regarding communication and issue resolution. This is not the standard we strive for, and we sincerely apologize for any frustration this has caused. We'd like the opportunity to work towards a resolution, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Construction Management team is completely incompetent
- Justin M.
- Verified HomeBuyer
- August 06, 2025
- Peoria, AZ
Practically every wall in the home is crooked and/or out of plumb, the tile floor we paid nearly $30k to “upgrade” is laid so poorly that it has to be completely torn out and redone, the framing is so out of square in the garage that the garage door hangs off the slab by inches, windows damaged, paint drips and overspray everywhere, garage insulation and office sound deadening options we paid nearly $10k extra for simply weren’t installed, the cabinets are damaged and misaligned, windows are damaged, door trim is beat up and damaged, lights installed a foot off-center in the bathroom, the ...
Pulte Homes responded:
Thank you for taking the time to share your experience with us. We're truly sorry to learn about the concerns you've been experiencing in your home, as this is not the standard we aim to uphold. We’d like the opportunity to learn more about the concerns you've raised, from construction quality to missing or incorrect installations and utility miscommunication. Please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Very Poor experience
- Raj S.
- Verified HomeBuyer
- July 28, 2025
- Mundelein, IL
I reached out multiple times regarding various issues, but received no response or timely resolution. Additionally, the pricing is significantly higher compared to other builders in the Mundelein area. Unfortunately, despite the premium cost, the quality of work—especially in areas like flooring and plumbing—has been disappointing.
Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about the lack of response and the concerns you've experienced with quality and value. That said, we'd like to make leadership aware of your experience, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Low quality
- Anonymous
- Verified HomeBuyer
- July 24, 2025
- Plainfield, IN
Very very bad experience
Pulte Homes responded:
Thank you for taking the time to provide feedback. We're truly sorry to hear that your experience did not meet your expectations. Your feedback will be shared with our team, and if you're open to it, please reach out to us directly so we can better understand your concerns and work toward a resolution. Thank you again. ^KH
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Very Bad
- Van P.
- Verified HomeBuyer
- July 24, 2025
- Souderton, PA
Very Bad no one cares about the quality
Pulte Homes responded:
Thank you for taking the time to provide feedback. We're truly sorry to hear that your experience did not meet your expectations. Your feedback will be shared with our team, and if you're open to it, please reach out to us directly so we can better understand your concerns and work toward a resolution. Thank you again. ^KH
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Mohammad
- Mohammad N.
- Verified HomeBuyer
- July 23, 2025
- Manteca, CA
I hahve problems from the beginng no body took care of it
Pulte Homes responded:
Thank you for taking the time to share your experience. We’re truly sorry to hear that your concerns haven’t been properly addressed. We’d appreciate the opportunity to assist and help make things right, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Water, water everywhere.
- David Jon A.
- Verified HomeBuyer
- July 23, 2025
- Leesburg, VA
We have water leaking from our bathroom into our main floor, we have a sink hole in our front yard due to a suspected sewage leak, we have water coming through or basement ceiling from the HVAC system, we have water damage in our family room from a roof leak and this is just the water problems. We have electrical problems, smarthome system that was wired incorrectly, and subfloor8ng issues.
Pulte Homes responded:
Thank you for taking the time to share your experience. We’re truly sorry to hear about the concerns you've been experiencing in your new home. Multiple water leaks, electrical problems, and subflooring and smart home system defects are completely unacceptable in a new home. We'd like to escalate your concerns to leadership, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
HORRIBLE QUALITY AND DENIES WARRANTY CLAIMS
- Fen L.
- Verified HomeBuyer
- July 22, 2025
- Rockville, MD
I purchased a brand new home from Pulte in April 2025. Just two months later, the inner pane of our double-glazed sliding glass door spontaneously shattered—with absolutely no sign of impact, misuse, or damage to the exterior pane. This is a textbook example of a stress fracture or material defect, which is supposed to be covered under Pulte’s 1-year limited warranty (per their own performance standards under section 10.5 for cracked windows and stress cracks). A properly manufactured and well installed door SHOULD NOT spontaneously crack within 2 months. It’s the right door that is fixed ...
Pulte Homes responded:
Thank you for sharing your experience. We’re truly sorry for the frustration and lack of resolution you've encountered. A spontaneous crack in a fixed, double-glazed door so soon after move-in is understandably concerning and should be thoroughly evaluated. We'd like to escalate your concerns to leadership, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Buyer beware: Does not build to code or honor warranty
- Anton S.
- Verified HomeBuyer
- July 18, 2025
- Dawsonville, GA
Have mold after 1 month in basement as it was never built properly. Flag at inspection and during build, was never resolved although promised it would be. Warranty denied for “underground spring” - you are not allowed to build on underground springs and nobody checked or proved that. They just dont want to honor their warranty for poor not up to code build.
Pulte Homes responded:
Thank you for taking the time to share your feedback and for bringing this to our attention. We’re truly sorry to hear about the mold issue and the unresolved concerns flagged during construction and inspection. It’s unacceptable for a new home to face such serious problems so soon after move-in, especially when assurances were made. That said, we'd like to escalate your concerns to leadership, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Would not recommend
- Anonymous
- Verified HomeBuyer
- July 17, 2025
- Columbia Station, OH
The sales rep, mortgage process and final product all missed the mark for me. Expectations were set too high and the team failed to meet them at every step. The sales rep provided information that was misleading, the mortgage team provided quotes/offers that any other bank could easily beat (even though you are led to believe Pulte will beat any offer). And the final product is far from perfect (which for being a new construction, I expected it to be perfect). But there are knicks in the walls, the outlets are difficult to use, the screens are loose, the driveway is cracked, etc. I ...
Pulte Homes responded:
Thank you for sharing your honest feedback. We’re truly sorry to hear that your experience, from sales to mortgage to the final home, fell short of expectations. You deserved clear communication, competitive financing, and a well-finished home, and it’s clear we did not deliver on those promises. Your concerns about quality and misleading information are being taken seriously and will be shared with our internal teams. Thank you again. ^KH
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 2
Do business with Pulte was a miserable experience
- Allen J.
- Verified HomeBuyer
- July 17, 2025
- Johns Island, SC
Buying a home should be an exciting and rewarding experience—but building with Pulte was, without question, the worst of the four new homes we’ve purchased. From the very beginning, we were never treated as valued customers. Pulte made it clear that we were nothing more than a nuisance—something they had to deal with, not serve. Every request we made was met with indifference and a dismissive attitude. There was no accountability, no urgency, and certainly no genuine customer care. It was a constant battle to get basic answers and support—things that should be standard when you’re making ...
Pulte Homes responded:
Thank you for taking the time to share your experience with us. We’re truly sorry to hear how disappointing and frustrating this process has been. Your concerns about communication, accountability, and the mortgage process are serious and will be shared with our leadership teams for review. If you’re open to further discussion, please don’t hesitate to reach out to us customersupport@pultegroup.com so we can better understand and address your concerns. Thank you again. ^KH
Total Score 1
Quality 1
Trustworthiness 2
Value 1
Responsiveness 2
Fire everyone and start ove
- Jerry A.
- Verified HomeBuyer
- July 17, 2025
- Spicewood, TX
Worst experience I have ever had buying anything.
Pulte Homes responded:
Thank you for taking the time to share your experience. We’re truly sorry to hear that your experience has been so disappointing. This is not the standard we strive to deliver, and we regret that we’ve fallen short. Your feedback will be shared with our team, and if there’s anything further we can do, please don’t hesitate to reach out. Thank you again. ^KH
Total Score 1
Quality 3
Trustworthiness 1
Value 1
Responsiveness 1
Worst home built ever
- Keisy F.
- Verified HomeBuyer
- July 17, 2025
- Zephyrhills, FL
This is the worst craftsmanship I ever seen, from the walls, floors, Ctop, cabinets and much more. I closed around 5/12 and I still have issues with my cabinets not being completed. Also Workers using my electricity and water, like there’s no supervision for them so they do as pleased. I would never recommend this builder to anyone. Worst experience ever!!!
Pulte Homes responded:
Thank you for taking the time to share your experience with us. We're truly sorry to hear how disappointing and frustrating it has been. The issues you described, including incomplete work, poor craftsmanship, and lack of job site oversight, are completely unacceptable. We take your concerns seriously and will escalate them to the appropriate teams for review and follow-up. Thank you again. ^KH
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Do not work with Pulte
- Michael M.
- Verified HomeBuyer
- July 17, 2025
- NAPLES, FL
Pulte was reactive rather than proactive regarding problems. Pulte contracts with Arqai for smart homes, and Arqai is not a good company. When I reached out to Pulte to address concerns, there was no respone. Crickets. I would never buy from Pulte again.
Pulte Homes responded:
Thank you for taking the time to share your experience with us. We’re sorry to hear that your experience was marked by delayed responses and unresolved concerns, especially regarding the smart home system. Your feedback about Arqai and our lack of follow-up is concerning and will be shared with our team for review. Thank you again. ^KH
Total Score 1
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
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