Pulte Homes Reviews

Buying a home should be an exciting and rewarding experience—but building with Pulte was, without question, the worst of the four new homes we’ve purchased. From the very beginning, we were never treated as valued customers. Pulte made it clear that we were nothing more than a nuisance—something they had to deal with, not serve. Every request we made was met with indifference and a dismissive attitude. There was no accountability, no urgency, and certainly no genuine customer care. It was a constant battle to get basic answers and support—things that should be standard when you’re making one of the biggest purchases of your life. We were fully aware that Pulte consistently ranks at the bottom of the top 20 national builders. After going through this experience, we can say without hesitation that they’ve earned that reputation. The so-called “3% incentive” for using Pulte Mortgage is a flat-out lie. There is no incentive—Pulte simply charges you three points to give you the same interest rate you could get from any competitive lender. It’s deceptive, unethical, and exactly what you’d expect from a builder that puts profits over people. We toured five other builders in the Charleston area, and our only regret is that none of them were building in Sea Island Preserve. If there had been another option, we would have taken it without hesitation. To be very clear: we bought this home in spite of Pulte, not because of them. We would never recommend Pulte to anyone, and if asked, we would strongly warn others to stay away ... More

Worst experience I have ever had buying anything.

This is the worst craftsmanship I ever seen, from the walls, floors, Ctop, cabinets and much more. I closed around 5/12 and I still have issues with my cabinets not being completed. Also Workers using my electricity and water, like there’s no supervision for them so they do as pleased. I would never recommend this builder to anyone. Worst experience ever!!!

Pulte was reactive rather than proactive regarding problems. Pulte contracts with Arqai for smart homes, and Arqai is not a good company. When I reached out to Pulte to address concerns, there was no respone. Crickets. I would never buy from Pulte again.

Don’t buy. The construction and sales team are not sharing correct information and the warranty says 11 months but they deny to fix it.

Never buy a home with this company PULTE They stole my money $60.000 bor a unfinished basement I paid for the highest pad that goes under the carpet came to find out it was the lowest pad And they had to change it Since I moved in the brand new house it has been a nightmare Problem after problems

I regret purchasing a home from Pulte. From day one, the experience has been overwhelmingly disappointing. Despite the builder's one-year warranty, I did not anticipate encountering so many major issues — it has been truly mind-boggling. We're not talking about minor cosmetic concerns, but serious construction and functionality problems that should never occur in a new home. The response time from Pulte is slow, and when service is finally scheduled, problems are rarely resolved in a single visit. Multiple trips are often required for the same issue, wasting time and causing ongoing disruption. Even when I provide detailed explanations, I feel dismissed or not taken seriously — which only adds to the frustration. For the price of this home, the quality and service are absolutely not worth it. I expected better from a national builder, but what I’ve received is a house plagued with issues and a support system that seems more focused on checking boxes than actually resolving them. I would not recommend Pulte to anyone looking for a reliable or stress-free homebuilding experience. ... More

Based on my experience I can say only ….

I have called multiple times to fix the sink. Because it has a leak. They have came twice to fix it and the same leak still continues. I also called for chipped tiles, no one has called me back. Almost as if I never called. The ac has some kind of shortage in one room, where the ac doesn’t hit the same as the entire house. When I first moved no ac was hitting that room, someone came to fix it, and they got the ac to get to the room but it’s not as strong as the rest of the house. Pulte homes are not cheap homes I would expect better quality of work and better treatment.

Pulte does a rush job. Everything from the installation of the doors to the paint job to the construction of the walls was clearly done in a haphazard fashion showing a lack of care. Even the toilet they installed had a crack in the basin. Whenever an issue arises, I have to play email and telephone tag to get any kind of response. And then, there’s a lot of gaslighting about whether or not the issue I present is truly a problem. Don’t buy Pulte.

I would never do this again

Build quality is really bad. Customer Care personnel is not effective in terms of responding.

Absolutely HORRIBLE workmanship. Building the house was a nightmare, my floor plan was messed up multiple times, my items that were installed were incorrect multiple times, the paint is cheap, the walls were not all the way sanded down, the work looks cheap and there are multiple things that still need to be fixed including the leaking pipes. Would love to share pictures if you give me a link to upload. Not worth the 1.2 million dollars and would not recommend to anyone I know.

Last minute change in closing costs to offering incentives to investors at 5.75 but making the investors that trusted the brand to pay for points at 6.5-6.75 rate is insane. Lost my trust in pulte . Never felt stressed in buying a home with any other builder like how I felt on this home. Prices do go up and down but if an incentive of interest rate1% less than what you offer to new investors to investors who have not closed, ethically what you did by not matching the rates is absolutely wrong

Not meeting any expectations. When you ask them about providing quality of work they will mention that these are not customized home we are production builders. Not recommended

Pulte Mortgage lied about our rate, build quality is poor. Constantly need the warranty team to fix misc. issues.

Please thoroughly review the design diagram, specifications, and dimensions of everything in your home. It will be a large document, but it's important to take the time to go through it carefully. Here are a few issues I personally encountered that you might want to watch out for: No electrical outlet in the gathering room for a TV – this was missed in my case. Bathtub size – the standard tub provided was smaller than expected. Make sure to confirm and request a regular-sized one if needed. Kitchen sink – the installed sink was about 1 inch smaller than the one shown in the design studio. Double-check and request a correction if necessary. Water pooling on the porch – although it may pass code, standing water can freeze in winter and become a slipping hazard. Ask for this to be addressed. Energy leaks in the loft – I experienced a 17-degree temperature difference due to air leaks from the garage attic. These are hard to detect, so consider hiring an external inspector to identify and report such issues. Wavy trim and drywall – check for quality and consistency in finishes. Taking these precautions early can save you from costly fixes later. ... More

this is the worst builder I ever bought from!!! The ac doesn't keep the home cool, all bedrooms and bathrooms as well as the laundry room and livingroom was 80+ degrees AT NIGHT WITH THE AC SET TO 70!!! this is worse when you factor in the outside temp at night is hovering only around 70 degrees every night!!! pulte sent some guy out who is horrible at his job and all he did was blamed us from the start and said we are lying despite me showing him the proof which includes photos and videos of temperature readings!!! the ac issue was a problem on day 1 since we moved in March 27th 2025 and is still ongoing!!! all they do is point their cheap dollar store thermometer device at the air vent and say "well i'm getting between 70-74 in various room so that's normal"!!! that logic is quite redundant because if point a thermometer at the source of cooling such as a fan than of course I'm going to get a much cooler reading but that has NOTHING TO DO WITH THE OVERALL TEMP OF THE SPACES THAT I'M MEASURING!!! that's just like me pointing a thermometer at the inside of my oven and getting a hot temp despite the food not being cooked while in that oven!!! another issue is that the cold water doesn't get cold and the hot water doesn't get hot in all areas of the house unless you run the water for about 3-5 minutes!!! I shouldn't have to run my water for several minutes just to get some cold water!!! and I also want to mention that the ac unit and handler are on the cheaper side but are charging top dollar for their homes!!! also, before closing there wasn't adequate insulation in an entire section of the house, several vents were damaged and deformed, and numerous other things that my inspector found a week before closing and the night before closing as well as on the day of closing!!! we been hear for about 2.5 months and we already hate it here and have major regrets because we paid $454,000 for for a cheap home that has been nothing but problems!!! we are very unhappy and very uncomfortable in our home!!! we bought portable ac units to somewhat keep the temperature comfortable but if we turn them off the temperature skyrockets back to over 80+ degrees which means we have to keep claim they do than they would buy back the house as I mentioned, but they won't I'them running 24/7 which increases our utility bill alot!!! my wife and I would like pulte to by back this home and give us atleast and additional $5,000 so that we can move into an apartment and pay movers!!! if pulte stand by their homes like theym sure of that!!! and since I know that they won't buy back the house, we'll have to consider selling the house in the next few months at a loss most likely!!! ... More

My overall experience purchasing a home with Pulte was deeply disappointing. While they are incredibly efficient when it comes to collecting escrow payments, that urgency doesn’t extend to providing timely or transparent updates. We received our official closing date with less than two weeks’ notice—seemingly driven by their internal push to meet end-of-month sales numbers rather than any consideration for the buyer’s planning needs. The sales process was equally frustrating. The sales team uses scripted enthusiasm to create a sense of urgency and exclusivity, suggesting that you’re getting a remarkable deal that required “pulling strings.” In reality, the pricing and incentives turned out to be fairly standard—nothing extraordinary. When I expressed this perspective, the salesperson was visibly irritated, which was unprofessional and disappointing. As for the build quality, it leaves much to be desired. While the finishes might look nice at first glance, they mask the use of noticeably low-grade materials. It’s a “looks good from far, but far from good” kind of situation. Post-closing, the customer service has been a major letdown. The service team is slow to respond, and when they do, it’s typically to deflect responsibility rather than offer solutions. Several issues were dismissed outright or deemed outside of warranty, even though the home was brand new. Getting help from the service team feels like talking to one of their flimsy interior walls—no support, no resolution. In short, this has been an incredibly frustrating experience. While Pulte excels at collecting payments, they fall drastically short when it comes to communication, service, and build quality. I would advise prospective buyers to proceed with caution and go in with eyes wide open. ... More

If I could give 0 stars I would. They have been dishonest and difficult throughout the entire process. We’ve had several issues arising from overall poor workmanship and negligence on part of their subcontractors which they refuse to take responsibility for. They nickel and dimed us for several upgrades, but bait and switched us and subbed out for things that were cheaper than what we had paid for. They have been dishonest and the quality of their homes cannot be justified by their price. I would not recommend at all.

i would prefer Taylor morrison or Aston woods. would not buy pulte homes in future anymore.

While the final product looks nice on the surface, my overall experience building with Pulte was frustrating and disappointing. From the beginning, key design elements were either poorly explained or not presented at all — including options like stair trim, siding choices with certain layouts not available and a natural gas line out back. I later found out these could have been included if I’d been properly informed during the design phase. The mortgage process through Pulte’s preferred lender was also a nightmare, adding unnecessary stress to an already difficult build. Midway through construction, my original building supervisor was replaced, and things only went downhill from there. I dealt with hundreds of issues, both before and after the official inspection — far too many for a brand new home. To their credit, the Pulte Care team has been responsive and fixed most of the problems, and I’m thankful for that. But the overall experience — from miscommunication to poor quality control — left a bad taste. I expected more from a national builder. ... More

takes a long time to resolve problems

Rushed the customer to close before the house completed, wait the keys for couple days when signed all paperwork and payments, Moved in incomplete house inside and outside,roofing fly out couple times when heavy winds comes, lights falls down in the kichen,washing machines unsecured, leak in the kichen

Less than two months since we moved in, there are numerous issues that need to be addressed. The workmanship and materials used are of poor quality. Additionally, the communication regarding the completion of exterior items is extremely poor. We had to follow up multiple times to obtain a timeline for their completion. Overall we are not happy with the purchase and value for the price paid.