Pulte Homes Reviews

Be careful. They'll hide things from you that you should know. Their finance department was the worst experience.

Builder is bad Sales rep is bad Quality of building is bad Post construction service appointment experience is worst What do you do if I give this review you just throw it then what’s the point leave it

Over a year delayed. House is rushed, their quality is terrible. They try to make up excuses not to fix issues. Please avoid Pulte homes at all cost. This was my second new construction home and it’s an absolute nightmare compared to my other home.

Overall unprofessional experience. I have highlighted this in multiple surveys with names and examples and have received no response back which emphasizes my negative experiences and bolsters my advocacy to warn others to stay away!

Don't buy home a home from Pulte. They will rip you off like they too is.

We build our house in Franklin area, selling price of close to 1.5 million. Our experience since day 1 has been nothing less than but frustrating. Person (Walker) responsible of building our place knows nothing and will prefer to lie instead of saying I don't know and let me find out. I have so many examples which I can list down here like missing out air return, back porch coach light, wrong tiles, wrong color on cabinets etc... Mistakes happen but if you choose to lie then as a customer I don't want to trust the builder and their processes. Pulte deliberately hides critical information in the name of Intellectual property like master plan, electrical drawings and do not share with customer. If they do then they know that customers will catch a lot of issues and will increase their work. I will really like someone from Pulte to reach out to me. Whoever reads this and if they try just a bit to figure out these problem then you will know who wrote this. Please reach out to me, I want to give you a chance to talk about this. If not, I will be posting these reviews online like Google, Twitter and Insta so other buyers knows what they are signing up to. ... More

We had a very bad experience with Pulte homes in the home buying process and mortgage process. Terrible experience and never want to buy a home with Pulte again.

Fast construction and don't care about the house being built. damaged floors and damaged walls. Just want to close fast and not make sure everything is to standard.

10% of non-refundable earnest money required. Had to complain numerous times during the building process on many issues to get it fixed. Kept asking good feedback on the survey both construction and mortgage process. The construction manager stopped responding right after the survey was completed even though there are some items that still need to be fixed. I am not going to recommend Pulte homes to my friends.

What a horrible experience dealing with Pulte and its representatives as a whole. Between Tim, Andrew, Cindi, Kathy, Josh, Bryan - You all took away what was supposed to be an exiting chapter in my wife and my lives. We were not in a rush to close. YOU rushed this closing because all you care about it the all mighty dollar. It started with the Mortgage company. ZERO communication until Fridays at 6pm to tell us lies and make us think we would not get the house and little to no explanation. We didn't get final approval until a day before closing. This alone cost us $5721 in additional rent because we couldn't give our 60 day notice in time. You should compensate us for that. We would also get "change orders" multiple times via email. No call to explain what or why, but we were expected to sign them so you could keep the process moving forward. You lied on the advertising about the home stating the lanai would be caged in. That cost me $1478.68 to have completed (You gave me $500 off the price of the house) You changed the seller concession so many times i don't even remember what it ended up being, but i promise you it wasn't the amount we agreed on when you accepted our offer. Lets get to the final walk through before closing. Damaged cabinets, damaged microwave, chipped tiles, holes in walls, scratches in the glass. Your attention to detail is unacceptable and we were told we were too picky. You didn't even send someone out to replace the damaged cabinets. They were mailed to our house and I installed them. The power washing company was supposed to have already been there the day prior. They didn't show up until after we closed and then wanted to use our water to do it when it should have been done when the water was in your name. We were told we would have paint for every color interior and exterior only to find out the painter in the area took them and tried extorting us to get the paint. On the day of closing, when we arrived home for the first time, we were greeted with wet paint on doors, the cleaning crew spreading dirt and dirty water through out our new home. (Made them stop and leave) No internet and no solution to get it working. My wife and I had to go on a scavenger hunt to find the garage door openers and manuals for all the appliances. It's a shame you don't care about the people who help contribute to your 15.6 Billion in revenue almost 3 Billion in profit! Congrats! ... More

Very poor service! Even before I moved in i was sent a water bill for over $600. I should not be responsible for something I have not used. Pulte management was not willing to help. The patio door is of low quality. Tiles are laid unprofessionally. Even the smoke detectors are not in working order. I will not recommend Pulte homes to anyone. My brother was planning to purchase from Pulte, but he changed his mind after my experience.

Before buying a Pulte Home, I was excited because I thought Pulte’s build quality was going to be superior to that of other builders. Or at least that is how it was marketed. That was definitely not the case. Getting them to fix any issue has been like pulling teeth, and they are extremely slow to respond to simple requests. Don’t expect more than what you will get from any other builder.

David H was awesome! Constantly kept me updated the whole process. Took lots of pictures and sent along every step . You could see he truly loves his work and strives for perfection

Very bad execution after closing service is very bad material and build quality so poor whole house make noise floor and steps in just 1 month even doir not closing properly low and cheap quality making cost cutting

My experience is not a pleasant snd happily one Pulte hires unprofessionals just to get the job done snd they collect their money from the mortgage people to the closing table a big mess then you have the building supervisor that don’t and over his head to make sure issues are corrected. I can show pictures of my garage that the superior said that is acceptable I will post pictures later.

The post sales experience has been disappointing. Workmanship is sloppy with poor quality control. Expected the home to have been in better condition upon closing, especially given it is a new construction. Issues pointed out at pre-closing were not addressed and 6 weeks later, still waiting for resolution. There have been new issues with the home just in the last 3 weeks. Customer Care is unresponsive. Would not recommend.

Horrible buying experience in general. From the sales, mortgage, and the title company everyone was pretty bad and unprofessional. They will treat you very good and give you false promises just to sell the house to you. They will for sure disappear and ignore you multiple times after the house is sold. You have to make sure you’re free at all times for the mortgagee underwriting process because they will tell you last minute and if you don’t make it you won’t get your loan. Only one that really helped us is our project manager Jose. It’s crazy that he tried to contact someone in the mortgage department for us multiple times because we can’t get a hold of them. Alex from the finance or mortgage side has probably the worst customer service I’ve ever seen not just in Pulte but everywhere else. It’s to the point that he not only ignores us, the sales team and Jose can’t reach him either. Oh there sales manager Ian is probably just as bad too. Just a greedy person who only cares about profit than customer satisfaction. Pulte homes take pride on perfection and customer satisfaction is completely false at least with the team that Ian leads. Made clear about the imperfections in the home and he basically said suck it up or don’t buy it, didn’t provide for any resolution or compensation. After the horrendous loan process and going through it with their sales team. Guess what? Prior to closing we mentioned several times one of the individuals is just a co signer and he will not be on the title. This is shown with multiple email chains and text messages. We even repeated this multiple times at the closing table to make sure since we know Pulte loves to mess things up and have no professionalism. Again, they added him to the title and we were the ones to find out. They’re now pointing fingers at each other. Title team blames sales team and sales team blames loan team. Tried to contact them no answers unless you keep spamming them. Last icing on the cake is when we went to open our home for the first time, the keys didn’t work. They gave us the wrong keys for the home or it just didn’t work at all. We had to call a locksmith to unlock it and change the lock for us. All in all please do yourself a favor and buy from another builder. I regret buying with Pulte and I will deter everyone away from Ian and his team. ... More

Do not buy with Pulte Homes.

I decided to sign an agreement with Pulte Homes to buy my new home after inspecting the home. I was fascinated by the offer of covering the closing cost which was said by the Sales consultant and I was informed i would only be paying the 5% down payment which was $19700. This was an exciting offer. The mortgage application came through and I was informed by pulte mortgage that I would be paying the closing cost which runs $5000+. I called the sales consultant only to be informed that market changed and the incentive will only cover part of the closing cost. I felt so mad and disappointed why I wasn't informed early because I had to overstretch my budget to do that. I had already broken my lease agreement and running about $3400(includes lease break fee (2570) and prorated rent for the month I will be in my new home). I reached out that the sales consultant should find some leverage to help pay of my lease break fee at least and will be glad if they can pay the lease break fee of $2570. She came back to inform that the management is happy to offer $2600. I was glad about that. I signed a change order towards that and she also did sign her part and reverted back. She came back again to tell me that the mortgage company won't approve them change order that it's out of the 3% incentive. At this point I was seriously mad. I thought of why didn't she do her assignment before giving me the news it was approved and giving me a contrary option on another time. This was very painful and felt very bad about the whole scenario. I had gone far in the mortgage application and was about to close. I had to find a way by all means to get some money for the closing cost and I still had to pay my lease break fee this ran to about $10000 after paying my down payment. The whole buying process is toturing, lack of communication and there is no transparency. In all I would never refer anyone to buy from pulte homes. When you are not sure of information there is no need to say it and stop giving false hopes. She reached out to me after closing justifying the reasons why they can't paid saying the house was reduced which she already told me when I wanted to sign the agreement. This is not justifiable and till today I am still feeling bad about the bad experience of the whole buying process. ... More

We had a horrible experience after our home flooded because water bottle was left in plumbing. We had several other issues like bathroom glass missing, no water going to dishwasher. Pulte response was less than desired. They have horrible customer service and poor response time to issues encountered. Warranty manager never respond to phone call or text. Yet his number is listed as contact. Director of customer services was very rude, condescending, and unsympathetic to our situation which was all due to their negligence. I believe he needs training in customer service. Overall, I would not recommend Pulte Homes based on the experience we had with them. ... More

I would not recommend building with Pulte they do not stand behind their homes. Buyer beware!

Home was filthy when I received keys, cabinets were missing shelves, crown molding missing, paint all over garage and back patio. Paint in grout in bathroom. Numerous other attention to detail issues.

Not Satisfied ,I am disappointed .There were issues that needed to be addressed ,Doors,paint ,garage door. I will have to fix them my self. Like I said I am not satisfied.

Pulte homebuilder made my life miserable during this transaction, put me and my wife through the WORSE experience EVER even having her in tears. Consumers need know their options, and are educated in Pulte's business and their tactics. Get an inspection during the home build process and final walkthrough! Pulte Home builder colludes with Pulte Mortgage to approve buyers not on whether you are qualified or not, but based strictly off a financial gain or loss. I am a very qualified buyer, my file confirms this point how they operate. Reminder, it's a non refundable earnest money deposit! Do your research and always have back up lender in place during the transaction so you don't lose your house, earnest money or incentives they will not honor to their benefit. DO NOT recommend doing business with them! ... More

We had an horrible experience with the build of the home ESPECIALLY final walk through and the quality of drywall/stucco/paint work! Our final walk through was a disaster, we had the contact the construction manager to schedule the walk through, the house was not all ready!!! When we walked in there were vents not installed, bathroom fan hanging by the wires, finger prints on ceilings/walls, chunks on wood missing on cabinets, scratches in the kitchen sink, and various other issues!!!! The drywall and paint looked like it was done by amateurs!!! Your drywall/paint/stucco technicians did a terrible job!!! The quality and workmanship is terrible!!! No pride at all, my wife and I are not in construction and we saw things that were obviously wrong with the paint/drywall!!! We had our walls painted and the lines where the ceiling meets the wall was very sloppy throughout the entire house!!! The textured walls are very uneven, some places are smooth and other places are very bumpy. We expected minor issues, but this is ridiculous!!! We've only been in the house about a month and the paint is already cracking!!! My wife and I thought very highly of Pulte, but the build of this house has us telling friends and family not to buy from Pulte!!!! We are very disappointed with Pulte!!! ... More