Pulte Homes Reviews

Poor workmanship, the quality process is very very poor. Houses pass quality inspection with lots of things missing from what we signed up for. Many items are not in working order and had t be fixed after closing. Response to issues is very poor. Construction team just tries to dust off issues.

It is almost 2 months but Pulte is still not able to have internet setup at my place since it is a part of HOA bulk service. Even i am paying HOA and it is still not setup yet.

From my experience with this company First, the materials are cheap and of poor quality Secondly, there are major problems inside and outside the house at all levels Please contact me to clarify the matter

Worst service .you pushed me to close my home promising that all issues I pointed out during pre closing orientation will be addressed immediately.now it’s more than a month I closed my home but no one took care of the issues .plumbing,pests,cabinets doesn’t close ,lot of ants and musquitoes due to improper sealing ,commode paint peels off.poor quality materials used and construction quality is below average,carpet padding is not proper and nails hurt me whenever I walk on them .it’s a nightmare with pulte

Very disappointed with the quality of workmanship! Damaged floor tiles, kitchen cabinets and countertop, appliances did not work, fridge needs to be replaced. Paint is on the floor, carpet and windows .Several windows need to be replaced.

Sloppy trades, especially painters. Cabinets in kitchen and bathrooms not installed properly, huge gaps, do not close like they should, peeling, bubbling. Caulking looks like a five-year-old did it.

Very difficult to get in touch with anyone during the building process. We also had very basic requests post close that are completely unwilling to work with us on. Honestly I feel like there is a bit of common sense missing on Pultes side throughout this process very frustrating.

I would never buy another house from Pulte Builders. First off before we closed the builder would not do anything about a large crack that ran over 10 feet in the garage. This formed in the beginning process of building and there solution was to just cover it up and move on. I asked for test to be done in that area to confirm there were no foundation issues and they refused. I asked for an extended warranty on that area due to it forming so quickly they refused and said if we didn't go to closing we could be charged for holding up the closing. We had a closing list was suppose to be completed right at closing which they did do most of but we are still waiting on an issue with our backdoor and haven't seen any urgency about finishing the list that was suppose to be completed at closing. Now after living in the house we are noticing small craftsmanship issues but the main thing is that the floor on the second floor is uneven and so uneven that it had to have been noticed by both the carpet installers and the tile installers. The vanity in the bathroom is not level because it is such a dramatic drop in one area. So Pulte instead of fixing correctly again decided to just cover up a problem rather than fix it. I am truly worried about the craftmanship behind the walls that I can not see. ... More

The only positive thing I can say is our sales manager Sam was amazing! He answered all of our questions and more and was very knowledgeable! Besides that our build was littered with issues and now being in the home a few months still experiencing issues. The quality that we received compared to what we paid for is atrocious! I have a very long list of issues but I'll name off as many as I can. We closed without there being a smoke detector on the first floor that wasn't solved until weeks later. None of the cabinets or floors were covered during the build and are scratched and had paint on them. We were told to fix this by using a brown sharpie instead of Pulte replacing them. The quality of the concrete is the worst I've ever seen. There are swirl marks in the driveway, the porches are not remotely flat, they weren't cleaned after the build, and the garage floor was so bad that they had to put Ardex on top which is only a temporary fix. The landscaping is not flat and has holes all over and one side of the backyard floods even though we were told it was fixed. The kitchen sink was scratched up when they had the cleaning crew come in and we are not able to get those scratches out and Pulte refused to replace it. The trim around all the windows and doors are scratched, not straight, or we're not sanded before hand. Our wood stairs were stained very poorly and was not stained uniformly. The subcontractors they had come in to fix the mistakes were incompetent and had no idea what they were doing. We had an exposed outlet. The lights in the ceiling were not installed properly. After closing we found there was no insulation above half our home. And the list of things wrong go on and on. We have talked with multiple Pulte neighbors and they have also expressed their frustrations with sub par quality. I would highly discourage anyone from buying from Pulte! We will NOT be buying another Pulte Home. ... More

This company is very irresponsible, I handed over the house with a large water leak, in bathrooms and an invoice of more than USD859 for this problem, the garden grass was handed over dry in a terrible state. I paid for an electrical connection for an electric car and it was not there, the dishwasher did not work, many touch-ups due to failures in doors, walls, the roof was distorted outside the house, the interior doors are raised with a space of at least 2" left girls, poor quality cabinets, worst of all, is that the water is 30 centimeters deep. Automatic sprinkler system does not work. They cut it off due to the water leak, water that I have to pay for, they are not responsible for it ... More

Pulte does not pay attention to detail, and obviously doesn't care about their customer anymore and the finished product. We were given the wrong keys at closing and had to use the garage door to enter and exit for five days while they searched for the correct keys. The compressor was undersized and froze up the day before close and was replaced with the almost lowest seer unit allowed by law that they could find on a moment’s notice. It's extremely loud, vibrates and sounds like the fan is going to sheer off when it shuts off. If it had frozen up after close, we'd probably still be waiting for Pulte to replace it unless we replaced it ourselves out of our own pocket. The air vents in one of the secondary bedrooms and the den are obviously undersized and the rooms are hot and uncomfortable in the summer and will probably be cold in the winter. There are no air vents in the half bath or walk in pantry. Instead of a ceiling room to hall return air in the utility room they put through the wall return air grilles above the utility room door like in a manufactured home. The pipe openings on the air handler were not sealed and leaked a large amount of conditioned air into the furnace closet before we stuffed plastic grocery sacks into the openings to try and slow the rate of conditioned air loss. The attic access is in the utility room instead of the garage. Why? I think there are a grand total of four outlets in the garage. One for the tankless that the hot water cuts in and out while you shower unless more than one person is taking a shower, one for an EV, one for a water softener and one on another wall. Why aren't there enough outlets in the garage? The reason they talk up the insulation and mention nothing about the windows when they make their spiel, is because they are so cheap and inefficient. The slab is unlevel, the framing is noticeably warped, walls, cased openings and patio door installations are noticeably out of square or plumb. A handle on one of the patio doors is loose and hanging on by a screw because the bottom one is stripped out. You can clearly see the sheetrock seams in the great room ceiling at night when only the accent ceiling light over the island is on. We have been in the home four weeks and items on the checklist from the final walk through have not been repaired (landscaping is dead, mirror in master bath was supposed to be replaced because the glazing is coming off, a piece of trim in the kitchen was missing and still is. The solid surface countertop in the front and master bath are both chipped. Upon further inspection the glazing is coming off the mirror in the front bathroom as well. The toilet lid in the front bath had a chip on the lid but was replaced with a lid from another build right before closing. The PLASTIC bathtub in the front bathroom has hairline cracks, is scratched up like the vanity tops and the plastic toilet lids and has adhesive on the tub floor from the cheap Corian surround install ground into the nonslip texture. The sweeps on both the front and the door into the garage need to be replaced. This was noted on the final walk through. The screws are missing on the drain cover in the master shower. There's not even one niche in the master shower, the bench is sloped too steeply. The grout throughout the house was not sealed, because Pulte doesn't do that. They installed the absolute cheapest carpet in the bedrooms, bedroom closets and den that we are going to have to replace with tile to match the rest of the house. Our brand-new counter depth fridge door swings into the pantry door unless you hold it with your foot or hand and is already dented because of that bad design. A door on one of the kitchen cabinets was supposed to be replaced because of a very long scratch, but Pulte has failed to do that also. There's a large scratch on one of the secondary bath cabinet doors. The electrical plug for the dishwasher and garbage disposal is installed upside down. One appliance must be unplugged in order to use the other unless you use a pigtail. The gas cooktop wasn't connected and was almost connected incorrectly by a representative of Pulte right before moving in. A top was supposed to be installed on the laundry room cabinet, but that has not been completed. They use an in-wall dryer vent connection that must be and is almost impossible to "form to fit" as per the manufacturer’s instructions. The faucet handles in the front bathroom and master bathroom were not tightened. They came right off. There are some roof tiles that are already buckling and need to be repaired. The water for the drip irrigation was not turned on when we moved in, but we have since rectified that ourselves. If you are buying Pulte, make sure you schedule the first walk through at least one month in advance, a second one no less than two weeks later, and a final one on the day of closing. If you want the items fixed you must stay on them. Pulte is not the builder they used to be before the pandemic. Put the houses up fast, get them sold, and move on to the next build. Slap & dash, get the cash, move on to the next mark. ... More

This entire experience has been horrible and I wish I never purchased my home from Pulte. Not only was there delay after delay, The sales person was disappointing, I went through three construction managers and I am fighting to get items fixed. I’m passed from person to person, don’t get correct information, trades don’t show, the wrong trades come, and documentation is not submitted correctly. I do have a very complicated schedule as I travel and the one positive has been that if I had to travel and trades were scheduled, they did reschedule quickly. Pulte Mortgage was great during the process. ... More

It wasn’t experience more of hassle to find the information. Still trying to understand

Terrible experience, I can't recommend pulte to my enemy. From mortgage lender, salesman, and title company. All with different issues. You guys are not trying at all, you are playing.

Home looked good on paper, demo house was good as well. After signing trouble began. During build there was a lack of initial contact, got however changed by Raul, sales guy and Steve our build foreman. No changes could be done to house and promises of a water loop got forgotten and I had to pay out of pocket. Build quality is what can pass the code inspections plus lots warranty issues. Screen windows was broken, garage floor cracked, GFCI wiring done wrong, HVAC thermostats misaligned, paint marks everywhere and on everything. Installed carpet is creating allergy reactions for all of family, which I asked them not to install. Pulte declined...Garage was said to have been insulated... but it's not. One of the toilets even included a present from a builders. Home will be great once Pulte fix their mistakes then I can begin and rebuild it to proper finish. If you can get 50% discount then Pulte is worth it. Pulte is an emperor without clothes, upheld by a few good people who really try and do their best. ... More

I bought a quick move in home that was already half way completed when I got it. It took two months for the builder to complete the home and during that process I did not receive much updates on the progress. The day of closing they were still trying to rush finishing the home and installing things like windows or doors. I identified several issues in quality and poor workmanship in the the finishers, paint, materials. I pointed it out the builder whose promised to fix everything within 30 days, and since then it has been 2 months and I never heard from the construction manager again and they transferred all responsibility to the warranty team. Paint inside the home is cracking in several areas, doors are not aligned, floor is cracking, landscaping wasn’t done and looks very abandoned, etc. I am not happy with the quality of the home and do not believe I received the value I paid for. ... More

I had a change in work location and have to sell the home, I cannot even get what I paid for it on the open market. By the time I pay my Realtor, I'll lose money

I was so happy when I decided to buy a new build. However, this happiness was completely lost when I moved in. Quality of materials used is below even apartment grade. Example, the garbage disposal won’t even break down a piece of fruit. The paint job seems like a 12 y/o did it. A Quarter size dent whole in one of the rooms that was supposed to be fixed while I was doing the closing, is still, 1 month later unfixed. I could go on, but I just want all to know be mindful in the process. Go out to the home sight as much as possible and make sure to pressure the contractors to do their jobs. One is paying yo much money to get D grade materials and work. ... More

I cannot express what an awful home buying experience and lack of workmanship and quality. Would not recommend.

We live in an area with many options for builders and we chose Pulte because of the salesman. He will ignore you after you close. He/ Pulte will push you to close before your house is complete, then persuade you that small issues can be fixed later under Warranty. Much of my street share the same complaint about this builder. They will send their mafioso warranty guy who will deny everything but the most obvious repairs needed. Even then, our "project manager" denied flooding around the house is a problem. A surveyor told us the grading is wrong, but when Pulte looks at it, they told us it's not a problem. Our warranty guy stares at doors that don't close, window frames that aren't square or sealed, horrendous stucco and drywall slops that don't look finished, window gaps that let hundreds of bugs in, and he'll say, "That's normal in Florida." Our garage door was opening on its own (due to a neighbor sharing the same signal on their fob), our AC is not working, fire/ smoke alarm goes off in the middle of the night, windows are still missing child safety locks 100 days after closing. These are safety concerns and they'll book repairmen who won't show up or claim we're not home when we are. No one wants to say it, but Pulte bullies their tradesmen and repairmen not to admit what all our "lying eyes" tell us: the house is shockingly sub-par in standards, with the cheapest or recycled parts, and many parts of the home remain unfinished after moving in months ago. Advice: always get an independent building inspector's report BEFORE you close. Get your builder to fix everything BEFORE you pay them in full. They are not trustworthy or prompt once they have your money. ... More

Sellers agent was shady and Didn’t want to negotiate the price even when appraisal came back lower than listing price. One month after closing, ac started acting up. Got dragged around to get service done. This company only hired cheap subcontractor do do the work. They have messed up the ac thermostat wiring during build causing it to overwork the Motor and somehow the construction mananger signed off on it. It is ridiculous. Ac has been running nonstop. It has now been taken care of but it takes long time and the electric bill was really high due to ac thermostat malfunction. Would not recommend a buying from this builder. ... More

This company does not respond to warranty concerns in an appropriate manner if any response at all, does not care about the buyer, does not address buyers concerns, treats you with ultimate disrespect, allows substandard workmanship with the promise of correction without action, picks and chooses who they make allowances for based on personal preference, and while the list could go on and on there is not enough space here. Absolutely the worst experience with a builder we have ever experienced.

Very very bad experience, don’t trust pulte. Had multiple issues through out the process but they don’t have time to fix it as they are very busy with other customers and don’t care about old customers. I made a bad choice building my dream home with pulte, please don’t do what I did. We built our house once in lifetime and they don’t care once they get the money.

Not too happy with the overall quality

This my third new home. I was told this is a great builder with quality homes. DON’T YOU BELIEVE THEM. I tried to get my $15,000 dollars back and move on, but no, they told me even though we said we will have your house ready but did not, we normally don’t do this but pick another house. Out of all the homes I have bought from different builders, this one gets a ZERO. The sales person, sucks, the builder, the worst and the house , equally bad. The wood floor is chipping, the microwave you have to keep slamming the door to get it to start. When you flush the toilet beware you will see it again. The window frame on the side of the house is cracked and the installation inside the window is showing. Hmmm, this is what you get for one half a million dollars. Oh wait, did I mention the builder refused to come and pickup all the paint they stored in the garage for all the other lots, I had to load it in my truck and drop it off at their trailer. You must be laughing by now, while I am crying. If I could roll back the hands of time, I would have rolled past this builder. I am still waiting for service. But please don’t let this email deter you, just talk to my neighbors, they would say, don’t sign away, drive away. Have a wonderful day! ... More