Pulte Homes Reviews

This company does not respond to warranty concerns in an appropriate manner if any response at all, does not care about the buyer, does not address buyers concerns, treats you with ultimate disrespect, allows substandard workmanship with the promise of correction without action, picks and chooses who they make allowances for based on personal preference, and while the list could go on and on there is not enough space here. Absolutely the worst experience with a builder we have ever experienced.

Very very bad experience, don’t trust pulte. Had multiple issues through out the process but they don’t have time to fix it as they are very busy with other customers and don’t care about old customers. I made a bad choice building my dream home with pulte, please don’t do what I did. We built our house once in lifetime and they don’t care once they get the money.

Not too happy with the overall quality

This my third new home. I was told this is a great builder with quality homes. DON’T YOU BELIEVE THEM. I tried to get my $15,000 dollars back and move on, but no, they told me even though we said we will have your house ready but did not, we normally don’t do this but pick another house. Out of all the homes I have bought from different builders, this one gets a ZERO. The sales person, sucks, the builder, the worst and the house , equally bad. The wood floor is chipping, the microwave you have to keep slamming the door to get it to start. When you flush the toilet beware you will see it again. The window frame on the side of the house is cracked and the installation inside the window is showing. Hmmm, this is what you get for one half a million dollars. Oh wait, did I mention the builder refused to come and pickup all the paint they stored in the garage for all the other lots, I had to load it in my truck and drop it off at their trailer. You must be laughing by now, while I am crying. If I could roll back the hands of time, I would have rolled past this builder. I am still waiting for service. But please don’t let this email deter you, just talk to my neighbors, they would say, don’t sign away, drive away. Have a wonderful day! ... More

If I knew what I know now I would’ve chose other house company to deal with or neighborhood for that matter. They don’t care about their buyers, only the money they can get. Now that I live in this house, I’ve seen a lot of half done job, cut a lot of comers, and just covered their crappy workmanship. Very disappointing. 0 star!!!

Worst experience with the pulte agent

Pulte used to be an elite builder. Now they have lessened to cheap materials and 'don't call me, I'll call you' customer service. You wouldn't expect to see the following in a Pulte home based on it's advertising confidence: flat paint (even in wet areas); missed painted areas; door strikes carved with a pocket knife; crooked doors; missing tile; unsealed windows; not following floor plans, and more. A short list of other Pulte issues: scheduled closing day w/out an employee to help us; construction manager turnover; causing homeowners to miss work due to no-show scheduled work; LACK OF COMMUNICATION ... More

The commercial sales work is excellent but when you are already inside the constumer care response and the administration consortium service is non-existent. a real shame and absolute lack of social responsibility to be a development company for families

- Built by cheap materials - Home design options were very cheap even after paying for the upgrades. It was better to receive the home with default design and install later. Particularly, I don't recommend buying appliances with Pulte. One can buy it from Home Depot for almost a half price. Pulte charged high prices, and the appliances installed with cracks/scratches and missing parts like missing glass shelf in fridge. - Almost all doors have issues (cracks, missing screws, loose hinges, locks). Pulte employed very bad quality constructors. - Issues raised from Day 1 of moving in. Garage door glitches, septic tank warning light is on and off, etc. I could not find anything has been installed properly; floors are uneven particularly on kitchen island where you feel the most; upgraded carpet and padding are so thin so you can feel nails easily and padding are so bad you can feel there are nails or some construction materials underneath of carpet. Almost every room flooring has issue. - Paid for the isolated study rooms. It was a total waste of money and you are not sure even they installed any sound proofing. - I thought I was unlucky. But neighbors have the same experience; so we are on the same boat :) ... More

What started in May of 2022 as an exciting dream to come true, became a lingering nightmare in May of this year, the very same day of closing. Workmanship, materials, and building management’s response have been the main drivers of our horrible experience. A few days before closing, we did a “Walk-through” with the construction manager and the customer/warranty manager. We found several issues that ranged from electrical outlets lids to broken kitchen cabinets, bathtub drains, and several others. Right after closing, the construction manager met us at the house to go over the findings and the majority of them had been addressed, but we walked the house again, and we found more problems. When I addressed them with this manager, his reply to me was:” I too can walk thru this place and find 18 more things that are wrong, THIS IS CONSTRUCTION, NOT PERFECTION”..Sounds like an ideal motto for a house builder. After six weeks, and many follow up calls issues are being addressed, and more defects are popping out, but the uphill dissatisfaction battle continues, and hopefully will end prior to year end. On a positive note Yvo, our sales person has done an outstanding job, and has gone above and beyond his duties by helping us in communicating with Pulte personnel. Theresa and Vanessa from PGP also helped us make the closing process successful. ... More

It is astonishing that after paying over $1,000,000.00 for a home, the amount of issues present at closing and their refusal to fix those issues presents itself. They consistently try to NOT FIX anything or give excuses as to the existence of those problems. They spend more time trying to explain away problems that are fairly easy to fix.

Initial Experience was good but later realized when my tenants moved into the hose , very sloppy inspection done by field manager. Lot of issues in the house which could have avoided with minimal inspection.

Bad architecture overall, bad location choices hvac and heater in base ment, fridge location in kitchen etc., just to save their construction money, they realize limited lots to create artifical demand and increase price, very limted designer choice and its a lot if every chnage. Make scene every time you request for small changes, after closing, if we find any issues they mention it either too small or does not seems to be issue, we will fix when we have 9 months walk through. Substandard grass which require too much maintenance and bad garden plant choices. Overall not satisfied

I will never buy another Pulte home. From the start of the build to the end we had numerous issues. Only after moving do you truly discover how bad they built this house.

I was treated very well to start, but then as time went on that all changed I dont believe what happened to me is the norm but it was horrible. I was treated so badly no respect and lied to I would not suggest to anyone to buy here I am still waiting to have things fixed and finding more things wrong

As a single woman,I was taken advantage of. I feel the people who worked on my home thought or didn’t care that their workmanship was less than poor ! ( I have watched other neighbors demand and get results when a MAN was the buyer! I purchased when the house was in construction stage- studs windows and roof were complete. - I had no idea I would be coming into such a disaster. Caulking on floor, paint on carpet, paint on light switches. Many doors have dings on the bottom- even thought they are in a frame. Exterior Paint must have one coat on porch trim- you can see through paint the measurement written large - I feel the people responsible for overseeing my house thought that since it was already sold, and I was a senior lady, let’s just slap it together - and that’s what I got. I moved from PA and my furniture and belongings were on the way- I did NOT want to close on the scheduled day. I was given a dead tree as the irrigation is not using the water wisely- different sprinkler heads are needed so all the grass gets watered- as mentioned by the lawn care company. I was told the road would be cleaned up after construction. Never happened. If you plan to buy one of these homes, plan to camp out nearby to watch what is going on. ... More

Build quality was sub par , paid excessive money and response on issues much worse . Driveway and pathway and lawn is taking more than 3 months or even for some neighbors 6 months to compete . While new home buyers now are getting everything on time .

What a joke. This entire process has been 1 fight after another. The construction manager was useless. Any time I had questions or concerns I was dismissed or ignored. Escalating issues did nothing as management did not care, want to understand or acknowledge what I had to say. Pulte quality has gone down hill and they are trading off a reputation.

From the beginning, everything has gone wrong. We have not been happy with a single aspect of our home. Everything is sloppy, rushed, broken, just plain awful craftsmanship. There is too much to type to explain all the awful things we have experienced. Just know that it is awful. Hated every minute and still have issues with my home.

I was really hoping that the home buying process will be good and easy with Pulte group. But I was wrong. Right from first step, I had very bad experiences with Pulte group. They would never stand on their own words. They always change the words accordingly to their situation. All the construction materials used were not even upto the standards they are charging. The output doesn't even come closer to what they are charging for. Warranty department is another bad one. I am not sure if it is here or everywhere, but it's literay bad. Construction manager says that anything they might miss would be covered in the home warranty and home warranty guy says that's home owner responsibility to look at everything on walk through day. I would never go with Pulte again or recommend anyone to go with Pulte group. ... More

The buying process started out as expected, with our home estimated to be delivered in 7-9 months. The construction manager (CM) and sales team kept reinforcing that timeline until about the beginning of month 8. The home was finally delivered after 15 months due to our escalation after the moved the date monthly every month with hardly anything getting accomplished until February 2023 when we had enough of kicking the delivery one more month each and every month and had to escalate to the division president. At that point the management team said they needed a few more weeks beyond what they promised so "we won't leave you with a big punch list of items to fix or complete after closing." Included in that was a five-figure cash payment back to us for out of pocket expenses resulting from the repeated fictional timelines given to use from month 11-15. Pulte had the home "completed" by their own definition, and final inspection done two weeks before close. Instead of the builder fixing the defective tile backsplash that was known 5 weeks prior to close, they left that for us to manage. That tile team damaged 23 cabinet fronts in the process (which we are still awaiting Pulte to replace 11.5 weeks later). The tile team also incompetently installed the two shower upgrades causing water to pour out into the bathroom floor rather than back into the shower. The Pulte Quality Review team seems to have either missed all of this in their review, or the CM chose to ignore it. Regardless, no one from Pulte seemed aware that the showers were not usable and just lets the tile team do whatever with overseeing them. Through the 9 weeks of waiting until both were restored after unexplained delays, we have heard from the tile vendor and the glass surround vendor that this problem is persistent in the Oak Tree development and well known to management...yet they just left the mess for the customer to oversee after closing on the home. We are still waiting for the defects in the sliding doors to be addressed and as 11 weeks, they have no appointment made for that to happen. We had 3 bushes dead and noted before close and those have not yet been replaced, 12 weeks and counting. Slow to deliver, slow to service through the warranty process later even with constant follow ups. Pulte just really doesn't care about much except getting new sales. They work quickly on spec homes that aren't sold, but delay service to the home once it is closed. We've been successful stirring four potential buyers away from Oak Tree and are happy to share our opinion and experience with anyone who wants to hear it. The homes look beautiful, hopefully the quality is better in other areas than the vendors discussed above, but it doesn't seem that Pulte contracts with very competent vendors (Pulte would blame the delays in the delivery process on vendors not doing work that can pass inspection) so we'll see how the structure and mechanical hold up over time. Hopefully the city forcing Pulte to address defects through the inspection process have made this a quality home. I would not recommend doing business with Pulte to anyone. While we were partially compensated for out of pocket expenses caused by the constant delays and poor communication of the real timeline, the frustration they caused during the pre-delivery, delays and then making you wait months for problems identified post-closing to be addressed makes the new home process a nightmare and not worth it. I'll note that our replacement sales team member, P, who serviced our contract in the two months prior to close, was the only person at the company who did not spin the situation or make excuses that it is a vendor fault, the city's fault or anyone's fault but Pulte as the rest of the teams we've interacted with do. ... More

Andrew- Sales- absolutely worthless. Dishonest and untrustworthy. If you can find someone else to deal with, do it. He lied to make the sale. Craftsmanship is an absolute joke. The list of items that were fixed preclose was huge, but since I’ve closed 2 things have been addressed. My cabinets- level 4- look like trash. I was told they’d fix them at the cabinet punch on 5/19- 2 cabinets were fixed, the rest are still damaged. Dishwasher was installed wrong (they had to reinstall because my floors had to be replaced due to being laid wrong). I guess not being able to put my dishes away a month after close isn’t such a big deal since I can wash them anyways… The carpet was installed so poorly there were gaps where it wasn’t stretched right- to “fix” it they glued chunks of carpet fibers together and shoved them in the gaps- so you can probably guess what happened when I vacuumed the first time. Back door has gauges in it. Spray paint on slider window from where they painters over the scratches and damage instead of replacing the faulty door. Pavers are stained from where they repainted the ceiling in screen room and spilt paint. Looks like oil all over the place. Plugs and outlets are off center and crooked. The list of things that are wrong is so long it comical at this point. The warrenty process is an absolute joke. I took a half day off work so they could fix my front door that had gaps so large that daylight shined through- they never showed up. They did call at 5:30 to let me know that they weren’t coming and asked that I leave work early or take another half day so they could try to fix it the next day. All of those things are absolutely ridiculous. Don’t both calling to try to get help from the warranty or builder or even submit tickets, they don’t actually show up. Once Pulte has your $50K- $150K deposit, the service stops because they know you can’t do anything to get out of buying their poorly build homes. I’m guessing this won’t get posted, and no one will contact me regarding any of this. Because that is the MO of this company. I’m legitimately just submitting it for further documentation of the failure to uphold their end of the contract by fixing warranty issues in a timely manner. ... More

The overall process was disappointing, sales was always promising things that were never fulfilled. The house was rushed and the quality of the home was not what we have seen from Pulte. I will never buy a home or refer anyone to buy from this builder. The house was not finished at closing and was not finished for over a month after closing. The warranty does not respond to emails or voicemails. There are still items that have not been resolved and no time frame for them to be completed. This review is a waist of my time for that fact that my house will still be incomplete. Thank you, the only reason we bought this house and signed at closing, you should thank Jorge our construction manager. He was the sole reason. You should value your employee for that reason. ... More

Overall I would avoid building with pulte. The quality of the home is poor. We have walls with giant waves in them due to poor craftsmanship. The cabinets feel cheap and are falling apart already and we upgraded them. The stair treads look rushed and show gaps and look bad. The trim work is terrible. The painters left paint splattered everywhere inside and out. They painted over nails sticking out of the trim. The tiling has multiple cracks already in the grout and a few chips they tried hiding in the tiles. The ac was not installed correctly. This is a common trend with the neighbors as well. The electrical is terrible, if you plug a coffee machine or anything into an outlet it causes the can lights to flicker. This house was not cheap and seeing the quality of work really makes you feel sick. When it comes to the communication or lack there of don’t expect a clear answer from anyone at pulte. We had sales reps lye to use about landscaping and things that could be done. Our contractor seemed to know nothing about the house or the layout. They lied multiple times about things being installed and never got installed. They blamed most of the problems on the trade companies used but the blame is on pulte for hiring such lousy companies. The claim center is extremely hard to get ahold of someone to fix the issues after the fact and when they do they send people in to bandaid the problems. If you want an overpriced lemon or a home pulte is the way to go. I wish someone left a review like this before building. RUN RUN RUN. ... More

We had issues with the house since we moved still waiting for grass to be fix for the 3rd time and no sense of urgency!