Pulte Homes Reviews

I am not happy with the work ethic or the construction of my new home.

There should be screens on the backyard door. After closing the house, it was promised to be installed, but it has not been installed after 2 months.

I have never had so many problem buying a house and this is not my first time From pulte Morgage to getting things fixed Missing screws It’s been 2 months and I can’t even get my light bulb that the contractor said they where going to place outside Missing outlets and out let’s not working People from pulte promising things and not following thru still waiting for someone to replace window because there’s scratches on it Plants in my front yard that are died Shabby paint job Stuff in my disposal when we move in We ask for touch up paint one person tells us they don’t do that, we ask the painter the say email customer service for touch up paint Toilet not flushing well Contractor said he will be the point of contact, we called him, email and text him no answer Email customer service say they are going to contact us in 2 to 3 days then tell us the person is on vacation and then tell us they have been replaced What is going on ... More

Very Poor Kept tell us one thing and then revised it till it became a 6 month nightmare.

I have purchased several new homes from national builders in FL and in other places. I have never in my life felt so betrayed and completely taken advantage of. In my opinion the quality of the home is terrible, I am embarrassed by it. Sales tells you what you want to hear. Construction promises the world and doesn't deliver then they deny it. Warranty argues every single point to try to get out of doing things the correct way. If you like the sounds of squeaky floors, flashing all over your walls, the most shoddy workmanship that you have seen from top to bottom and then a warranty person trying to intimidate you every time you speak to them then Pulte is for you and you should sign up. Don't take my word for it, ask other Pulte homeowners. I have heard many similar stories to mine from other homeowners. Are there any happy customers?? The worst for me is when you speak to upper management and they do nothing to help with issues that you bring up to them and they take the side of trades and everyone else instead of their customer. You are a number with Pulte and once you close, buckle up and enjoy the adventure because you will need some patience to endure it. ... More

Our house was delayed multiple times. When they finally turned it over to us it was dirty and had tons of issues. Quality is nowhere to be seen. It's like it was put together haphazardly by amateurs. Pulte keeps reassuring us things will be fixed but workers are either inexperienced or don't even show up or cause other issues. It’s been a challenging, traumatic and draining process. We still can't unpack fully, we can't set up our furniture, we can't have family come over, we can't do much of anything coz we are stuck in this mess of a house waiting for repairs. We are hearing from many other Pulte homeowners going through the same horrible experience. ... More

Overall the experience was horrendous from the lack of communication from the sales office to the six different construction managers we had, to the quality of work, and the timeline in which we were guaranteed to close by (which was 9 months off). I would recommend to stay away from this builder overall. The best thing for them was the last construction manager that we got to work with but that eventually got moved to another community. Their lack of professionalism baffles me.

Was very disappointed with Pulte and the whole experience! Pulte mortgage was a joke, the most unprofessional people I have ever dealt with. PGP Title was the same and to add very inept and scary to think how many other mortgages are out there with major errors. After 1 month, NO ONE from Pulte has addressed any concerns OR the major screw ups in construction on my home. No one has even attempted to make anything right!!

Stay away from Pulte. They are only out for the money not to build you a quality house

Watching commercials went with Pulte but it is biggest mistake, i wont recommend Pulte for a new home. First Quality of work is very poor, went with their highest upgrades they offer but it doesnt look like the best. Make sure your house is as you expected at closing once closed that it you are going around them no one to answer. I closed home hoping they will finish all the pending jobs but even after a month still not done and wasting my vacations because they schedule and no one will come. When you close make sure everything is done. Quality is very poor, still my patio sliding door are not working, locked and not able to use or i have to struggle half an hour to open it, cabinets when installed were broken and they said it will be replaced but so far not done so our kitchen is not fully usable even 30 days after closing. They will install one that was different from what you choose, make sure it takencare before closing. otherwise they will say what we choose is discontinued. At design center make sure what you choose and take as many pictures and in writing ask them to show kitchen layout with pictures and if possible add them into agreement otherwise they will mess up and say it is not they offer. Overall it is bad experience. May be it is just for me I dont know ... More

I already left a detailed experience review. Somebody was supposed to follow up, she called me once at the wrong time I scheduled a call with her at a good time for me, she never called at the schedule time and instead called two weeks later at the time I was at work again, I took her phone number to call her back. Called this person 3 times, left 3 voice messages to call me back. Never heard back from her. This sums up pretty much everything. Pulte is the worst builder, worst customer service and worst mortgage service!

They only started to be upfront after surveys were given. We were told originally that our building would be completed in about 8-10 months. It took almost 2 years. The only updates we received were when we reached out. The construction manager (second one that replaced the first one that left the company) was upfront and transparent initially but didn’t correct all the issues brought up at the walk through. Multiple issues with internet (took three weeks because of smashed pipes and needed an electrician that was never provided), tons of cosmetic issues (like an upside down stair rail), exposed live wires from a light that fell and weren’t reached out to until almost a month after closing. I would never ever recommend this builder to anyone. ... More

During the final walkthrough there were more 60+ issues which were promised to be fixed before closing , but all issues were not fixed. Now I am requesting everyday the warranty guys and construction manager to create work orders who are not reponsive. Warranty team respond saying that issues will be fixed at build to year, which means the issues found during closing have to wait an year to get fixed. This is a very bad customer experience and making me feel not a trustworthy builder.

The master bedroom bathroom shower was not stable and did not want to fix it

Not sure where to begin, because there is so much to say. First, Pulte does a great job of having decent sales representatives and after that it is a steep decline in all other aspects of the home build. The design consultants are horrible, lazy, rude, and pretty much incapable of doing the basic aspects of their job. We never asked for their design opinion and I'm glad we didn't, because I could only imagine how bad our home would have turned out (probably even more in cost than we already paid as well). All of this is just the beginning of your issues to come. Pulte doesn't really do anything on your house and takes almost zero responsibility throughout any issues that might arise. I thought this was indictive of just us, but after talking to our neighbors they had a similar experience. This will be a problem for you, because they subcontract your whole house and the workmanship is mediocre at best and certainly not worth the amount you will pay. With all of that being said, if you do spend money on expensive upgrades like us, you should know that the choices you make are actually good quality materials, but they won't be well taken care of when storing, or installing. An example if you don't understand that. We have excellent cabinets and quartz countertop selections and upgraded trimwork / baseboards, but they are installed poorly and look absolutely sloppy, thus leaving us to deal with home warranty post home closing. Most homes typically have small things to worry about, but craftsmanship shouldn't be an every house issue. Again, this is in large part due to them subcontracting everything and honestly not giving a crap about you or your home that you overpaid for. Everything above be prepared to encounter, but for us personally this was also one of the worst things that could happen to you. Our first and second of three project managers, we had were absolutely horrible. They consistently left us uninformed on our house progression, and completely missed our build timeline without any justification, which there wouldn't have been one that wasn't either a lie or bogus anyways, but still, a common courtesy or small compensation for Pulte's inability to meet deadlines should be expected. I honestly could go on for days about how much I despise Pulte, and I would never have built a home with them knowing what I do now. I will never again build with them or ever recommend them. ... More

Purchased a home with this company and honestly nothing but issues. They come and fix but it takes time/only available on weekdays and just an overall pain to deal. They also didn’t march the model home entirely and weren’t very helpful with much after the sale, don’t recommend

Regrettable experience. Moved in 2 months ago and still have a laundry list of items they need to fix. Construction managers have no experience and hired trades don’t care about the quality of their work.

When I first decided to build a new house, I had no idea the nightmare I was about to endure. I was filled with excitement and anticipation. Little did I know, their negligence and shoddy workmanship would lead to months of frustration, disappointment and wasted time and money. The quality of the home was not what I expected with every room in the house having some short of damages, such as cracked doors, misaligned garage with incomplete concrete flooring, and much more. From the start, the company was unresponsive to my emails and calls. My experience has been so discouraging, I want to warn other homeowners to be aware of the risks associated with this construction company. ... More

Quality sucks. No one wants to help fix things after home is built. Loan company did not even want me in the house. Warranty guy is like trying to find Waldo in those kids books. Nothing is what you expect. I hope someone can help me feel more confident in pulte after this review

We have built 4 houses in Fl ad this has been the worst one. They do not care about anything but a sale. Our whole second floor is not level, poor quality material and craftsmanship. Check on the work every week for they try to hide everything they can.

Let me start by saying on Pulte Group’s Built to Honor website they brag about how much they take care of veterans and yet I have 30 years of honorable service. My Sales Agent never explained the contract. Never told me once the frame is on the house I get no options. This house was supposed to be my retirement home after 30 years of military service and 4 deployments. Thought I would have options buying new construction and my Sales Agent never explained any options and said that I never came back to her office to go over the contract…well I’m active duty Army and assigned to Hawaii and I was going through my medical retirement process and trying sell house in Virginia and buy house in Georgia. I’m financing a house for almost $500K and Pulte Sales Agent don’t have the common courtesy to email or pickup the phone and provide bare minimum customer service. I thought I was buying a house at a different lot and during the walk thru I told the builder this is not the house I picked because it has a different backyard and here is the picture I took of the backyard and the Sales Agent embarrassed me by saying to me and my mom “something is wrong with y’all memories.” A $500K house and this how a Pulte Sales Agent addressed me. Thought I was getting a 5BD and 4 1/2BA and there is no half BA. Never got the option to get a covered back patio. Also, can someone at Pulte explain to me why I have 4BA and 6 linen closets. I do not have any towel racks or toilet paper holders and Pulte wants me to pay $400 after closing. My Sales Agent never explained to me what comes with a gourmet kitchen. I said I wanted white or brown cabinets and ended up with a gourmet kitchen. Please explain the difference between the white or brown cabinets. Also, I was told by the Sales Agent it’s a $5 earnest money, which I paid the day I looked at the house. She asked how much of a down payment I wanted to pay and I said $20K or $30K and somehow I ended up paying $25K of earnest money I couldn’t get back because I sent and email to the Sales Agent and my loan agent, which she was just as bad as the Sales Agent. As someone who has worked HR for 30 years in the military you don’t hand or email someone paperwork and tell them to sign it and don’t explain it. Plus I tried telling the loan agent I’m still active duty and I don’t qualify for the veterans benefits until 31 JAN 2023 and yet my loan agent tells me she is going to process my loan as if I’m a veteran and the VA said I was disqualified for the exemption regarding the lending fee. Plus the Sales Agent said I can do a pay down option for two years, which I told my loan agent and she never took the time to explain that option to me. My loan agent yelled at me over the phone because I sent and email to the Sales and Loan agent stating I refuse to attend the closing because I nobody takes the time to explain anything and tell me the why on what’s going on. I will admit my Sales agent did call and explained some of the details about the loan, but I never had good feeling and feel like Pulte has taken advantage of me. I’m hurt that I wasted my time with Pulte and I did not get my retirement home. I will NEVER recommend to and military personnel to buy a Pulte home. Plus I will be filing a complaint with the BBB and calling Clark Howell at Channel 2 Action News here in Atlanta and let him know this one veteran Pulte provided poor customer service and I wished I had bought a Ryan’s Home. Ryan homes are better quality and hopefully I can win the lottery so I can payoff this Pulte home I don’t want and move into a better quality home, which is a Ryan home because Ryan explain the options and explain the loan process. ... More

No one should close and pay for their Pulte home until all the open issues noted during the final walk through the week before the closing have been completed.

Be responsive to new home owner and try complete punch list in reasonable time

HVAC UNIT MOVED TO THE EDGE OF MY DRIVER WAY WITH VERY LONG CONNECTION BETWEEN THE UNIT AND THE HOUSE, THIS WAS DONE WITHOUT MY CONSENT AFTER CLOSING.

Overall, the quality of the home, design and workmanship is poor. The attention to detail is very low. Looks like the home is built quickly and the builder doesn't pay attention to details. The roof was leaking in garage. The interior paint job was poor and still remains unfinished. The carpet flooring was not right and loose areas in the home. Garage floor is not finished. Some plumbing issues were noticed in the house. The sway on the sides of the homes is not right and there is water logging on both sides. Design issues also exist in the home and there are may that I can point. Although homeowners warranty is provided, some of the inherent things cannot be addressed. Also it takes lot of time a effort to be on top of al the things and have to follow-up each items. Therefore overall poor experience. Looks like the old fashioned way of building tough and right homes was not provided for us in this case. ... More