Pulte Homes Reviews

We experienced unmet promises. Unmet deadlines. The craftmanship was poor quality throughout home. Had leak within the first week. Asked them to please bleach the damaged wood from the leak, since it was a bathroom leak, they did not. Had to do it myself. Had sink hole in my front yard, again I had to fix it myself. Still waiting for them to fix it properly. A huge safety hazard. The mason stone fell off the front porch within a few weeks of moving in. During warranty visits, we've had several already in less than two months, they've fixed some things and left others undone. Overall, not happy with experiences. We have been previous home owners in various parts of the country. This, by far, has been the absolute worst experience we've ever had. ... More

You don't actually make lemonade. If this was a Netflix series, my home buying process would qualify for the "horror" section. I could write several books about WHY YOU SHOULDN'T BUY A PULTE HOME. Unreal experience, that I wouldn't wish upon my enemies. I'm already planning on ditching my home and buying a different home, even with higher interest rates. DO NOT BUY A PULTE HOME.

I don't recommend. The service is not good.

Absolutely the worst home buying experience i have ever been a part of. Was mislead throughout the entire process. It was like a bait and switch scheme throughout the process. Was lead to believe my home would have items like keyless locks, garage floor epoxy, pendent lighting to name a few. When I got to the house after closing none of that was present. I was told those items were not included despite them being in the spec sheet for the house. I was never told they would not be included. The online paperwork signing was smooth but it did not allow for saving any of the paperwork. I told the mortgage representative that I would be paying off the loan a few days after closing so I was not concerned with the interest rate. At closing I was informed I would be paying a rate lock fee. It was an unnecessary expense for me. The mortgage reps were not helpful at all. Finally, after arriving at the house there were a number of things wrong with the house. I identified those items to the builder rep. He scheduled a date for the repairs and noone showed up. After I contacted him to see why they did not show up, he said it was a misunderstanding. Not sure how thatbis since he scheduled the date. And as of this writing the repairs have still not been made nor have I heard from anyone at the builder. It was plainly obvious that there was no quality control measures taken before the house was turned over. ... More

I had the honor of building a house through Pulte and the experience was not nice from start to finish . I have complained numerous times all to no avail . You can tell that they rush the building process and it’s so sad that their standards are starting to be like that of Ryan homes. I would advise you not to build with them all they care about is the money

Overall, horrible build process and experience that resulted in an extremely overpriced and low quality home for the price point. Zero responsibility taken by Pulte for a build that went well beyond the contractual completion date with no legitimate reason other than mismanagement, which resulted in thousands of dollars in additional cost to us and no recourse or consideration from Pulte. Pulte also caused mold in our home during the build and refused to acknowledge, properly remediate or perform follow on testing to ensure the safety of our family because, as the Construction Rep in the neighborhood stated, “Pulte doesn’t do that”. The manner in which the situation was handled was a disgusting and reprehensible business tactic. Furthermore, the manner in which clients are treated in this area is from the top down as the local VP of Construction stated to me, “Don’t copy me on any emails because I won’t read them anyway”. It was a telling statement as to how I was going to be treated during the build. Pulte doesn’t have enough time to manage their work properly but finds plenty of time to rush a closing date in order to collect their profits, regardless of the status of the punch list, then stops all communications beyond that date. Choosing to build with Pulte, rather than a more reputable builder, is one of my most regrettable decisions I have ever made. ... More

SUPPORT SYSTEM : The sales agent Gisabel was not that helpful and very seldom reply to queries, which were always delayed and worsened after the closing period. The construction manager Finley did not do the proper walk-through during the initial and final inspections of the property. There were several issues identified within the house that were forwarded to her through the 'pick list'. That list is getting longer as the days pass by because of the slow response by Finley. There were handymen sent to repair and sort out the issues but most were inefficient and needed to return a few more times just to fix one. Whenever we try to text or call Finley, she does not reply in a timely manner, and most of the times she wouldn't. I already escalated this problems to warranty department of PULTE but was advised to liaise with Finley, to no avail. The issues just keep on going in a cycle. It's been over two months now since we moved in but with the way the issues were handled, I am unsure whether these will be sorted out soon. If I have known that these would have been the norm, , I would have not purchased a property with PULTE. It can only be compared to buying a new car, and after the contract was exchanged and the deposit was secured, you are issued a dodgy one instead and the dealer expect the monthly payment to be paid in full. It is ok to part with your hard-earned money as long as you are getting what you deserved. It is unfair to pay for something that does not merit its value. ... More

It was a nightmare with Pulte. They never gave clear timelines. Huge mismanagement. No proper planning. Delays on everything. Now seeing at other friends houses from a different builder I see how bad Pulte’s work is.

From the start to finish Pulte dragged us along. We had essentially 3 different closing dates and each time we tried to close there were significant problems with the townhome. The quality of the home is very poor compared to the pricing of the townhomes. They clearly rushed through the build and placed cheap hardware / fixtures inside. The construction team communicated horribly. Sales team consultant was the only one who gave us honest answers. I would not recommend Pulte to anyone and I will never use them again.

I have already shared my thoughts but ultimately never buying Pulte again.

I am extremely disappointed with Pulte Homes. I have see a lot of homes they have built in Carmel in the 90’s, and That’s the reason I choose them. My experience was horrible.I had to wait 12 months for my home, and the delay was all their fault, I am not satisfy with the last minute rush , I was doing walk through 3 hours before closing, work men were there trying to patch up things, the only reason I went all the all that crop, because I sold my house and had to seek shelter elsewhere. The sad thing about my experience I tried to reach out to the Pulte so call Team, no one reach out to me, the only person I could talk to is Ann from the Mortgage Team, she would listen and pass my concern to the so call team. I would like this message to be pass on to the CEO. The Pulte home I purchase cause me a lot of stress and anger and loss of trust. I sent a request to the team by Ann from the mortgage Department requesting reimbursement for the cost of having personal belongings in storage, and its 4 weeks now no reply. I am treated less than a Dog, I am retired and I used all my life savings to purchase this house , and this is the way I am treated, I am waiting for the reimbursement of cost for the storage , this is expense that I cannot afford. The Team do not care about Customer Service, I am still waiting to hear if customer service is guarantee . ... More

Pulte used cheap broken or bended wood (worse than the piece from trash can), and use bended metals all over the house (I have a lot of pictures), the distances between wood and metal frames are so far away, the house at most can last for only 10 years and the kitchen cabinets may fall off any day because there were very a few supporting wood and a few small nails put on. I could not lean on some walls because it moves, when I walk on the upstairs the items on the table are shaking. Pulte set closing date without complete the installation, without any mirror installed, missing shelf and drawer. Pulte did not install items as showing in catalog during option selection, so the upgraded cabinets has already cracking and fall off in 3 weeks. The warrantee service was so bad. They never returned the phone call. Whenever owner report a issue, the warrantee representative do not even look into the issue but block you right by saying "misuse by owner so Pulte will not cover it". Pulte installed shower door with chips and I notified Pulte within 2 weeks. Pulte would not replace it or compensate and only sanded and smoothed it. The cabinets under vanity was damaged by water. It was soaked and a lot of bubbles appeared. But Pulte did not want to replace it and they only covered with vinyl film without paying compensate. The warrantee service said it is owner's fault and Pulte was doing my favor. Only a few days, every toilet, vanity, kitchen sink were plugged. A fire alarm outlet was right on the highest point above stairs. If owner need to change the battery, owner need to hire a professional to use 25 feet tall ladder with a great danger. The warranty person said everything was tested and worked perfectly before closing. I think they were telling a big fat whopper to fool me. At mean while, the 3 of the 3-way switches were not connected; the stoves, and two stove burners were not connected; the all covers of the burner had caps causing red flames; the dishwasher water inlet was not connected; all the hot water inlets were not connected for showers, in laundry room, in kitchen and for all vanities. Being kind to Pulte, I agreed to let them closing with missing mirrors and missing parts in refrigerator. However, I am available any time also I give the construction manager the garage door opener to enter from garage. However, Pulte did not call me to notified me and broke-in my house from sliding door. Then they left the door open and all the parts for the lock fall on the floor. The construction manager David Strongin is the rudest person. David yelled at me repeatedly saying "we can only fill in the hole with caulking, but we are not going to replace it". He tried to bully me because I am a single, minority, elder woman. The side panel is for hold the weight not for the look (microwave will cover it), so I argued with him about that, then he rudely lift his arm and point to the door and saying "get out! Otherwise I'll call the police". He yelled at me whole time when he talked to me. He acted that he had power over me and he was the king. It's obviously an attitude of discrimination toward me over gender, age and race. I can't tolerate the way he treated me. I haven't met anyone treat me like this since I came to the U.S. over 20 years ago. It makes me angry and I have to complain this to Pulte. Pulte should have trained their employee to obey the law and not act like this. During the hurricane, the shingls on my roof fell off in the hug of amount. This didn't happen on my neighbor's house or some only have very few piece. I called Pulte and reported incident, but no one answered my calls. I have to repair it by myself. I used to bring friends to buy Pulte homes (two of my friends have bought and one of them was totally disappointed with the quality after closing). I have to tell the truth to my friends when they come to do the house searching about the poor quality and bad warrantee service of Pulte. ... More

We were rushed to close the house and it’s our fault that we agreed to Kirk and Kevin who are the construction manger and sales rep for Pulte here. Bricks weren’t clean, all muddy and dirty , HVAC system wasn’t operational, AC vent in one of the washroom was left open . Kitchen cabinets were installed crookedly, part of the Microwave Oven were left in installed , screws were not bolted to the oven . Elevation design is missing pieces to be attached. Electoral box was broken while construction of an adjacent house and they never came by and it’s still lying as it is posing a hazard . Pathetic response once you close the house . They just want to sell and move , no after sales service . To get one you would have to contact people from pulte and get it done all by yourself . I am very disappointed with the management . ... More

We purchased a home with Pulte in December and moved in 2 months ago. A week before moving in on our “celebratory” walk we discovered many issues that were not fixed on a timely manner. Our superintendent was very overwhelmed and our house was turned into us with a whole list of things unfinished that we pointed out on our pre-closing walk. After submitting this issues to the warranty department is when the problems really started. Every time they come to “fix” something they leave it unfinished, wrong and basically worst than it was to begging with. Revolving door of contractor after contractor at 8am and issues keep coming up after unsupervised contractors come in and out of our home asking us what is the problem and what do we want them to do to fix it. I would not recommend ... More

This was a real nightmare of an experience and Pulte was not great. The quality of the finishes and paint were highly questionable. The options were limited and that was very disappointing. Most expensive home I’ve ever had and perhaps the least satisfying

The construction area is constantly a mess. There is garbage thrown every where. The workers do not seem to care that there are people who have moved in and it is now a private residence. Even though this was brought to the attention of the Sales office NOTHING is done about it. The warranty department is poor. The knowledge base of the warranty department is extremely poor.

Bad quality material. Very bad Builder and construction manager. Terrible paint service. They use very cheap materials. I was very much disappointed with the Builder.

Unfortunately, I ignored the bad reviews I saw and I regret that now. From the sales process, to the building/construction process, to now my experience post-closing has been terrible. Given how much I paid for this home, the quality is not there and they know it and just don't care. When you point things out, they minimize them and act like it's completely normal to move into a brand new house with defects - or just ignore you. Even after upgrading most things, the materials are so cheap (quality not price). Getting them to fix the issues is a whole different story. They are not responsive and you are left to follow up with trades on your own. Even after they tell you they will do something or call you, they just don't. I seriously considered just selling the home immediately because I'm so unhappy with the quality and substitutions they made (without my approval). Every day, I find something new that was constructed poorly. Other builders may have similar issues, but at least their customer service is better. They care and will at least fix the issues once identified. Read the reviews from different sources and know they are telling the truth. I wish I had given more weight to them. ... More

We have had nothing but problems since we took the keys to this house. If I had it to do over, I would never get involved with Pulte again.

The Pulte sales team fails to admit and take responsibility for any wrong doings or mistakes that they've made. They will attempt to sweep their mistakes under the rug and fail to communicate their errors or find a solution. You will have to contact them many times in order to receive a response. However, Dustin, the construction manager, is great to work with! He spends quality time reviewing the construction process during each step of the home building process!

Our new home was built to a very poor level of quality. It looks like they used bargain bin/defective sheetrock and trim throughout. Cheapest possible appliances, carpet, cabinets, and paint. Wish I had gone with a different builder.

This company doesn’t care about the quality of their product. Everything is sub-par, including the actions of much of the staff. You’ll close with a laundry list of incomplete items.

First, I believe this is a reputable builder nationally; however, my experience in San Antonio was awful. 1 out of 5 based on the following: The builder represented the house was ready. I sent my inspection crew as a result. The house in fact was nowhere near ready. A day later the builder wanted to close on the house and insisted on keeping the closing date, while ignoring the facts. Then, during the last day before close, they increased the closing amount by $1500 to move more HOA funding fees to my column that even the title company showed them Pulte was obligated to pay on their end. The builder was unrelenting and ignored title and ignored my inspection company and closed the transaction on the date they chose. Because the house wasn't truly ready, the builder then spent the following week supposedly finishing the home. We then moved in two weeks later and found immediately that there was a large gas leak, and a significant water leak under the kitchen sink. Furthermore, the cabinets were damaged. We are now 3 months into our move and are still waiting for cabinets to be repaired. Many of the things the builder promised "if we close on time" have been ignored, such as the paint which didn't come through. I had to hire my own painter and purchase my own paint to complete the house. I would not buy from Pulte again. ... More

Be prepared to wait well past expected closing date. Be prepared to deal with multiple problems and wait for items to be repaired/completed. Be prepared to deal with multiple construction managers with only the last one knowing what he is doing. Most recent construction manager is trying very hard to make everything right but can only do so much. Charles has been phenomenal and if he were the construction manager from the beginning, I have no doubt I would not have had the problems we are still experiencing. At this point I would not recommend Pulte even though I love my house. Just want all the issues to be completed and dealt with. ... More

We started the home buying process of our current home in September 2021. Due to delays, the closing was completed by September 2022. In between we had bad experiences after another with the on-site supervisors. During closing day we learned that the Certificate of Occupancy hasn’t been issued, and therefore closing had to be postponed. Since we were staying at hotel and we needed a place to stay, the office advised us to stay at hotel and they will issue a reimbursement for expenses. We are still waiting for the said reimbursement, not even an explanation of why the reimbursement is still pending or denied. We closed with several items opened in the punch list, since we were promised the items will be fixed quickly after closing. Most of the issues are still pending, though the response have been better than the building team. After we moved in we noticed that a lot of things seem on the chip side and not up to par of the price Pulte charge for them, especially the finishes. We regret doing business with Pulte. ... More