Pulte Homes Reviews

Customer experience is undoubtedly a top priority for Pulte. The Pulte Team understands that it is all about the customer and what is need it to provide full support for the future homeowner. From selecting the right home for you and your family to turn keys to your new home, Pulte offers you support, assistance, and quality of service and finished product, all under one umbrella. We were very satisfied with our experience.

Friendly helpful staff, quality building materials, all at a reasonable price. A place I can call "home".

Ensure all walk through items are completed before sign.

Terrible customer service. Entire neighborhood in Blackrock is upset about the problems and multitude of issues they have had with their home. Beer bottles found in our attic left from their workers. Our entire flooring has to be re-done. Cabinets were putting In incorrectly. We have paint issues all over the home. Broken doors and selves in the bathroom closets and storage spaces. Broken doors that were not replaced. Incorrect placement of dual twin water heaters. Incorrect plumbing that was done and needed to have plumbers come and correct. Things as simple as having the toilet rolls placed to close together such that you cannot place toilet paper on them. Still has not been fixed....this is the building 101. The price of the homes are really expensive because of the location and the views. The quality of the work and the customer service response is less than standard and sub par at best! I would never purchase another Pulte build again. Unfortunately, this was our dream home so we are stuck now. ... More

There's no lock provided for master bathroom by design! That is unbelievable and never heard of with any good builders. In spite of asking about this with Pulte the answer has been only 'NO' which doesn't sound good.

Pulte was prompt and did exactly what they said they would do. The design is nice and the value is great. Don’t try to change anything though. Two things I was not happy with was the alarm/low voltage sub contractor. You feel like you have no options and anything you do is marked up pretty well. I also feel like painting in general was sloppy. Painting around (and on) switches and towel bars, missing spots, etc. just looked rushed. Lots of caulk and it doesn’t have a nice finished look.

Loving our new Pulti home. Everyone has been great.

From the point of signing the contract to today this process has been amazing. The sales person kept in contact and the construction team answered my questions and kept me updated. The warranty department has already contacted me and stepped in to correct a small issue. I love my new home!

Approachable, proactive and very responsive Field Manager.

Had to ask several times for things to be fixed, appointment were missed and requests were overlooked.

This is the third home that I have had built. I was a little skeptical about building with Pulte, but their customer service was exceptional. they called on a regular bases letting me know where they were in the process. Now that I am in my new home, they have responded to every issue. Everything has been minor. I love my new home. It is everything I expected.

We purchased the Citrus Grove model and the floor plan is one of the best! The finishes are great and the service we received was exceptional. Great job!

minor complaints

Great location, attention to details, efficiency in solving any issues, superior products used are just a few of the reasons why Pulte's build at Arrowbrook has started as a big success for the community.

Thank you for our new home. Lloyd was especially amazing and very responsive.

Our Pulte construction PM was great to work with but outside of that there was little positive that came from our build. I would not recommend Pulte and/or Holland Pools

Building with Pulte was just a great experience. The quality is incredible. The employees and trades were so helpful and friendly.

The Pulte team did a good job delivering a product I am excited about.

Excellent buying experience with Pulte Homes!

...I love my house

Overall good experience, our issues have been fixed in a timely manner. Sales team was awesome

I will base my response base on the star categories. In terms of the quality of workmanship and materials, it could of been better. I understand that in the housing market, builders want to finish homes asap. However, quality should always be more important than quantity when trying to please your customers. With the inflation of homes, i felt that the price for my home was very acceptable. The trustworthy of Pulte was not bad, however, I get it, when the seller is buying the house, all resources are available to that potential customer. But once that customer actually buys the house, you are forgotten and replaced by another potential customer. Lastly, although there were many issues with my house, the responsiveness of the Pulte Homes was quick to acknowledge my concerns and were able to resolve those issues. But some issues that were resolved were actually messy, in terms of cleaning up. ... More

I get it, Pulte is not a custom home builder but you are building new and the process of picking options was not smooth. Should use same checklist for everyone regardless of budget. Go over what’s included and what’s not. The materials for building the home were quality but the final fit and finish and what needed fixed was a hassle. Need to be more proactive to make sure everything is complete and up to standard without having the homeowner bring it to Pultes attention.

Cheap materials and poor craftsmanship for money paid

Only minor issues have been found so far (screws not fully screwed in, bent drawer tracks). Overall very happy with the home and excited to raise a family here.