Pulte Homes Reviews

Tract built home with little or no flexibility.

Trustworthiness is frequently surfacing due to how the Pulte Group responds to the homeowner once the property is turned over to the owner. This brief survey does not allow for specifics only general response(s). The longer that I own the home, the less Pulte is interested in my concerns, expectations or grievances. This is across the board from sales to repairs. Talking to other homeowners in my neighborhood, they have similar experiences also.

My wife and I purchased this new home when we moved to Texas from Georgia. The house has major air conditioning issues to this day that have not been corrected (12 A/C service calls), there have been multiple issues that had to be addressed that should have been caught by the builder before we closed yet were identified after closing, the master bedroom closet shelves collapsed, and the overall effort of the Pulte team to address customers concerns with their new homes after closing is below average to say the least. My experience with Pulte with regards to repairs after closing has not been very pleasant due to excessive issues with the house that drove multiple repair visits. To put this review in perspective, we have been in the house less than 2 months and have experienced more issues with this house in this short period than we have with all of our other properties combined over the past 5 years. The field level Pulte team and managers are nice, courteous, and professional when dealing with customers, but seem to be lack the authority to make repair decisions or they are too apprehensive to make the decisions when the repairs are clearly needed. Customers expect what they pay for which is reasonable yet I don't feel like Pulte focuses enough attention on customer requests after closing. I hope that the future Pulte homeowners have a better buying experience than we had with Pulte. Good luck to you all. ... More

The quality of our new home is sub-par. After moving in we noticed that 2 walls in the middle of our home aren't even close to straight. They're slated to be repaired but being that were occupying the home now it will be a big inconvenience. Our A/C unit wasn't wired correctly and shorted out leaving us without air while 100+ outside and by the time it was repaired it was almost 90 in our home. Considering we just lost our home in a fire the potential to have another fire was concerning. When we moved in we discovered that the water valves in both bathrooms were installed backwards and we didn't have hot water for 3 days. There seem to be little attention to detail. The home wasn't even cleaned when we took possession. There was even nails and debris left in our backyard. We would not purchase another Pulte home. ... More

There are issues which were brought up prior to closing such as paint and door threshold which have yet to be addressed

Quality issues continue 6 weeks after closing

4 1/2 months after closing I still do not have my irrigation system or yard installed. Horrible customer service full of threats, but they do not follow through on anything that they commit to. I used Pulte Title and they did not pay the insurance at closing, although they say the check must have been lost in the mail. I will never buy another Pulte home. STAY AWAY!!!

Hello, I was one of the first people to close on a smart home at Pulte and Georgia Power’s Altus at the Quarter development. Unfortunately, the high hopes I had for my new home were dealt a severe blow due to my horrible experience with closing on my new home. As an initial matter, I was pressured to close on the sale of my former home early so that I could close on my Pulte home on time. Therefore, I worked with my buyer to move up the closing date to May, as I was informed that my new home would be ready to close at the end of May. However, my Pulte closing date was pushed back by two weeks, into mid-June because of issues with obtaining a certificate of occupancy for my new home and last minute changes in the building plans. As a result, myself, my seven year old son and my mother were essentially homeless for this two week period, being forced to live out of a hotel room while Pulte sorted out these issues. Things ultimately got worse when a received a set closing date, but Pulte again had to push it back because it was not granted a certificate of occupancy in time. When a final closing date/time was rescheduled, it was done at the last minute - literally hours after the certificate of occupancy was finally issued. As a result of this last minute delay, my lender was unable to quickly turnaround, update the financing documents and fund the loan for that same afternoon (June 7, 2019). In truly disappointing and upsetting fashion, Pulte’s closing attorney refused to provide myself and my lender the additional hour that would be necessary to close on the 7th (they asked me and my broker to leave at 4 p.m. despite the fact that my lender let them know the funds were in the process of being transferred). As a result of this action, the closing was rescheduled for Monday June 10th and I was charged a daily per diem by Pulte for Friday and every day of that weekend, forcing me to pay over $1600 before they would provide my with keys to the home (this on top of the expenses I paid for temporary housing because of Pulte’s delays in closing the transaction). I reached out to Pulte’s sales team and management and received absolutely NO accommodation on this issue, in spite of the fact that myself and my family had been extremely accommodating to them in light of the closing delays and the certificate of occupancy issues. To say this was disappointing would be the ultimate understatement. I was essentially coerced into a situation where I could either pay this per diem or be left without the keys to my home, all due to delays which were no fault of my own. This completely poisoned my closing experience, and what was supposed to be a joyful time left me feeling taken advantage of. I did not complain about my need for a hotel and the other expenses I incurred as a result of Pulte’s delays. I have since learned that one of my neighbors who also had the same experience was reimbursed for her temporary housing expenses because of the same delays she faced (she resides next door in Lot 47). All together this was the worst closing experience I have ever had. I expected this to be my dream home, but it started out as a complete nightmare, and this issue has been ignored and completely unaddressed, with Pulte placing the blame on my Lender instead of acknowledging their role in this quagmire. In the end, I am the one who was punished for these issues. ... More

The mortgage and title process experience were great. I was able to get answers to questions in a timely matter. That is not true with customer service with their responsiveness to issues. Every call went to voicemail. I did not get call backs or in a timely manner. You will have some things like not having the air conditioning turned on, or the heat which is frustrating. It took 3 weeks after I moved in to get a trash can. This was the responsibility of the hoa and their hired management company. What were the homeowner of the condo to do in the interim? The move-in experience needs to be better handled. I received no welcome from the HOA and no way to get help when I truly needed it. ... More

Poor quality for a 400 k home , sorry but we are so disappointed with This home

Nice employees but poor company & quality. Still scraping paint from tiles, lots of flaws in paint job, drawers don’t close properly, electrical issues (lights in kitchen won’t work after 3.5 weeks of use), washer not functioning properly (part of deal)...the list goes on. I made a mistake purchasing a new home from PULTE. Love the neighborhood but with I had gone with a different builder.

The field manager ignores our repair request, we are very upset about his attitude to customers.

Pulte is a one way street to no and is completely out of there depth building in Las Campanas.

Had several issues with my home and work is underway to fix all of these which should have been fixed before closing.

When we first coming everything great. During the time building the House it a lot issues- problems going on and very stressful to due with ….. After closing some projects they not done correctly. I’m talking with Manager builder but not been done until now! They said will fix that’s! Do that’s ….. after 2 1/2 months since we moved in . It not done!!!!!

Overall buying experience was not great. We voiced our concerned with the boss on site (Darrian) and were told things will be done on time. The day we closed wasn’t really a “celebration” when we arrived to do our final walk of the home we found guys working on the roof, driveway was a mess, garage was a mess, painting wasn’t complete inside the home, we voiced our concerned about the temp difference between upstairs and downstairs and that wasn’t resolved, took forever for hot water to arrive throughout the entire home and he thought that was normal. So many other things went wrong and the overall buying experience was a complete disappointment to say the least. For Pulte not to have a “finish” product the day you close on your biggest purchase of your life is embarrassing. They had more than plenty of time to complete this home and make it a wonderful experience but they chose not too. Darrian has to learn to babysit grown adults and learn to verify if things are being done on time. He also has to take criticism and learn how to communicate better. Because he is the boss on site, he is responsible to make sure customers are satisfied and he failed. I wish him the best of luck and success in the future but he needs to be re-trained at his job. We just feel like we were let down when we shouldn’t have been because we tried to communicate and stay on top of things with everyone. Pulte was quick to take my money and down payment but were no where fast enough to make a great buying experience. The absolute worst buying experience of our life. ... More

The home inspection uncovered numerous problems, but they haven't addressed a single one. Many issues remain unresolved; they're simply stalling for time. If I had to choose again, I would absolutely not buy a house from this developer; they are absolutely terrible. I would also not recommend them to any of my friends.

Having owned homes from several other builders in the Bay Area, this was my first experience with Pulte, and it has been deeply disappointing. The sales team provided poor communication and a lack of guidance throughout the process. Even the key handover was impersonal, with no agent present. Furthermore, the construction quality is subpar compared to competitors; specifically, the driveway concrete is so poorly finished that cement washes away when watered. I would advise other buyers to be cautious before choosing Pulte.

Careful when purchasing a home with Pulte Homes in Bison Ridge…. Stay AWAY from RUBEN he is only interested in selling you a house and he will make you fill like he understands you and he will make you feel like he will go all the way with you, but if you bring a realtor things shift for the worst you will NEVER hear from him again not even to show his face and congratulate you for purchasing a new home. We had so many issues, I went back and forwarded with another pulte sales manager (GARY) and instead of making this BETTER for the client he just made excuses and did not do anything about it. I requested to speak with someone higher to make myself be hearted about ALL the situation that had happened and EVEN the VICE PRESIDENT OF SALES AND MARKETING (Brad) did NOTHING!!! SO lets say I just stopped trying to be heard and be completely DISAPPOINTED of PULTE HOMES REPRESENTATIVES and I am just passing the voice… if you buy a house with PULTE make SURE you are being heard before and AFTER the closing. ... More

Prior to purchasing a new home in Oakwood, my Husband and I owned 4 previous homes ( a combination of new construction and resales built by various national builders). Unfortunately, the home we purchased from Pulte was horribly built and now is posing significant safety concerns. Please reconsider building with Pulte Homes.

Im disappointed in quality of homes in few scenarios where paint work is done very badly, there was water leakage as soon as we moved, there was a bump on a wall, there were lot gaps between dry wall and doors, doors are not aligned with frame. whole climbing stairs wall is not smooth I mentioned it multiple times but builder didn't try to fix it. Mortage consultant where I was highly disappointed

Extremely dissatisfied, I am furious about the fact that the floor was not protected, all tyles are scratched Kitchen countertops are chipped 2 months since closing i have not been able to setltle

Overall Pulte home buying was a terrible experience filled with uncertainty n disappointment. Other than the construction guys on the property, everyone was uncooperative starting from sales, mortgage personal to the final handover. After the possession of the property, every issue I had was treated like “it’s a YOU problem”.

I would not recommend this builder. The overall quality of work was disappointing, with several issues that should not happen in a professional build. Communication was inconsistent, and it often felt like concerns were not taken seriously or addressed in a timely manner. And the final result did not meet expectations. For such a significant investment, you expect attention to detail, reliability, and accountability — all of which were lacking here. I would strongly suggest doing thorough research and considering other builders before making a decision.

Within the first week after moving in, the AC system did not work, leaving us without cooling. It took significant effort to get attention to the issue. There were also structural changes made without proper approval, which is very concerning for a new construction home. Communication with Pulte has been extremely poor. We sent emails requesting help and clarification but received little to no response. The build quality is also below expectations for a new home: • The exterior color communication was incorrect, which spoiled the overall look of the house. • Gutters were left filled with construction debris. • Walls are uneven and the texture/paint quality is very poor, clearly visible to the naked eye. • The garage door does not close properly, and we were told it happens because of the sun and that we should manually close it in the afternoon, which is not an acceptable explanation. • Hot water issues occurred, and the initial response was simply that electric heaters are not good. Still in process of figuring out more stuff. ... More