Pulte Homes Reviews

From day one we have been Mis-lead, flat out lied to at times, treated like just another number, given a bunch of lip service and have been extremely frustrated throughout this process. We have been closed for over a month now and STILL have issues waiting to be fixed from closing. I could list of probably 20 things that were incomplete prior to us moving in and have not been taken care of like we were told they would. I can’t even begin to tell you the things that I had to do to get this house ready for my family to move in to… the home wasn’t even cleaned up on closing day for us. We walked into a complete mess, trash all over inside, crumbles of dry wall all over the floor and countertops, paint all over the tile and in the grout, baseboards not completely caulked in areas etc.. As we live in the home we continue to find things wrong that appear to have just been slapped together. Just so sloppy of a job. No one cares- already collected the check. I hope this home lasts more than 5-10 years at this point. Overall just disappointed. When you spend as much money on a home for your family, you expect for it to be pretty near perfect- maybe my expectations were too high for Pulte. We did research and read how reputable this builder was- guess you can’t believe everything you read. Will never recommend this builder to any other friends or family. In fact, because of my profession and position, I know a lot of people- they all are very well of my experience and I’m sure that the word will spread. It’s a shame because we fell in love with the model home and couldn’t wait to have our home. Unfortunately, even after a month.. this house has not felt like our dream home like we imagined. There is still a ton of cosmetic work to be done around here. I hope other buyers have a better experience than we did. ... More

Disappointed with the attention to detail and the quality from a supposed quality builder. Still trying to get issues addressed in a timely manner. Will think twice before buying a Pulte house again

If I had time machine I would tell myself not to purchase this home

I cannot in good conscience recommend this builder. Our experience was not only horrible, we are regretful. William, the property agent, was great at his job and pleasant but outside of him the experience was egregious. Jim in sales was just cruel. After we purchased the home Amanda became our POC and the support is inconsistent. Our plumbing backed up the 2nd day in the home so I was in sewer water in the shower, the sod was not put down correctly, the interior paint job was amateurish, part of the front of the house had to be repainted and all of this (and more) took 7 weeks to complete. We are still waiting to get the sod fix which probably won't happen. Please read the reviews and warnings on the Better Business Bureau website before purchasing a home with this builder. I don't cry easily but cried a few times throughout this process. ... More

I am currently living in a Pulte home and yes the house is standing but their are so many small details that I am still trying to work with Pulte to fix. My experience with Pulte has been a nightmare. The absence and lack of communication seems to be consistent amongst all levels and teams at Pulte. After the initial deposit, I spent 3 to 4 months figuring out the difference between what the Pulte sellers agent told us about the home we were buying vs what we were actually getting. After we overcame that obstacle, we had to deal with Pulte consistently telling us our home was on track to close with no problems or delays for the dates they presented only to be delayed multiple times. The house was ultimately delayed multiple months with us the buyers receiving notice sometimes 3 days before our estimated close date. The Pulte team ultimately NEVER blamed their ability to plan or their operations, but instead continued to blame someone else. Truly telling. My loan officer said she has never experienced this type of lack of customer service in her 30+ years in the industry. Also it never got better... the day of escrow, Pulte waited until 8PM to communicate that they are sending their required documents to title. Obviously we could not close that day, but we could not close the next day either because Pulte did not sign the documents correctly. You would think that would be the end, but after we got the keys to our home we go in to see our home was not complete. The final FINAL blue tape inspection had already been complete yet nothing was fixed or updated. Why waste our time coming in 3 times and confirming what needs to be fixed if you are just going to ignore everything. What is worse is that there was zero communication from the Pulte team that this was happening. We actually had to call the Pulte team and ask and schedule when they are suppose to come fix all the outstanding items. Spoke to all my neighbors and everyone's experience seems to be consistent with mine. At least we all shared in the misery. ... More

Pulte homes are trash.

The quality of the material is so cheap, the finishing and paint are not professional at all, and before the closing, if you point to them that there is something wrong they will fix it immediately but after the closing, they take forever. when you make a request for something that needs to be fixed they might not answer unit you follow up with them. I chose to buy a new home so I can set and relax since everything should be new, but this is so much headque. I'm spending my day calling and sending an email and waiting for people to come to fix it, and only had the home for 2 months.

If you're looking for a builder that will do just enough to get by, then Pulte is your builder. Throughout the sales process, they tell you about their quality promise and all the steps they'll take to ensure a quality build. Then at each and every step of the way, they'll fail to even come close. We've been in our home for 6 weeks now. The week before we closed, our third-party inspector turned in a 30 page report of defects to be addressed. Absolutely no action was taken. After we closed and moved in, we reported numerous other issues. They keep promising they'll come back and fix it. We've been here for 6 weeks now and we are still waiting (although they promise to come and fix everything next week - we'll see). Overall we are extremely disappointed. I truly believe this overall lack of quality is pushed down from the leadership team - I am beginning to wonder if the execution level team members are given the tools they need to provide a better quality home. ... More

Pressure to purchase. Too much pressure

would not recommend Pulte at all.

You would expect a bit better from Pulte. Pulte has fallen short in most areas. House not worth what we paid. Still have issues with house. Quality is not there. Floors coming up. Paint coming off walls. Trim falling off. Moved in April 2022! Don't buy at Norwood Chase!

Closed 7 months late. We have 3 good size holes into our attic, and nobody at customer care will return my calls. For over a week I have been trying to get a hold of anyone. Easier time getting a root canal done. Avoid Pulte!

I closed with so many outstanding items but grouped them overall into following categories: a.) Closing was delayed from December 2021 to March 31, 2022. This delay had cost me a few thousand dollars for board, lodging, and additional storage extra fees. b.) The appraised value was much lower than the sales price. Pulte construction refused to giving comps to at least cover the difference. The original comp I got is the same everyone got. c.) The land that I was forced to bid was only 1/4th of the size from the survey to actual property line. I was SOLD during Sales, in which I have I documentation of, that entire land to the left (if you are facing the main door) of my property is all MINE so I was advised to bid really high during the signing of the contract back in June 2021. But right before closing and after the survey from the county, I was only given a quarter of the size! Assigned sales consultant deceived me to bid high but only to get 1/4th of what I was originally sold. These individuals should be further evaluated by Pulte Corporation due to their unethical and false sales tactic. d.) Assigned construction manager should be evaluated on how he treats customers. He screamed/yelled multiple times that was very offensive and not helpful to the overall process. I have proof of a recorded video on one of the visits. He's extremely unprofessional, uncollaborative, and am pretty sure he violated Pulte HR policy. He caused tremendous unnecessary stress which impacted my mental and overall well being. e.)I closed with the following punch list (some have been resolved but it is important to note that these were not ready at the time of closing): 1. Washer/Dryer (W/D) needs to be installed and tested ASAP before home inspection tomorrow at 3/29 at 10AM 2. Water Heater (50 gallon) confirmed and turned on. Water was turned on in various outlets. While warm, did not at time of walkthrough turn hot. Was informed by construction manager that by 3/29/22, water should be hot right away. 3. Blind control to patio door (Living room) has to be functional 4. Microwave install 5. Refrigerator–condensation found on freezer and fridge doors - need to be replaced 6. Stove damage/dent–needs to be replaced 7. Main front steps need to be fixed (bricks are not installed with the right size and sealed properly- hazardous for movers or to anyone heavy) 8. Back bottom door damaged (can see space coming through from chipped door) 9. Front & back doors need to be re-sealed (can see light through) 10. All second floor windows screens have to be replaced–should fit exactly 11. Stove sits lower than counter–stove height to be adjusted 12. Second bath upstairs–mirror plate be installed in window outlet 13. Master bath sink towel handle should be installed (left side is missing) 14. Master Bath shower door has to be adjusted 15. Windows missing Caps in second floor 16. Scratches to all counter tops should be polished 17. All vanity lights to be replaced (missing light bulbs and unmatched vanity lights) 18. All Windows–missing caulking, paint touch up should be repaired by closing 19. W/D doors on bottom has to be repaired/glued 20. Outside front outlet not working 21. There's a longer formal list from my home inspected about 40 items overall. After closing - water heater stopped working and the emergency hotline did not work. I was left w/o hot water after closing and was on the call for hours with customer service but no immediate resolution. They eventually sent a plumber the next day but had to escalate to sales and numerous complaints. Unless Pulte Mortgage is giving information to Pulte Sales/Construction about my financial status throughout the process, I don't know how Pulte Sales/Construction would know that I could afford the balance from the appraisal to the actual sales price difference. Please evaluate the process if Pulte Mortgage is practicing proper and legit business process not to violate antitrust laws. Pulte Mortgage is not allowed to give any financial status of their borrowers to Sales/Construction side. Hence, the two entities were separated to begin with. If Pulte mortgage relayed some of my finances to Pulte Sales, they are in clear violation of the Antitrust Laws and should be reported to the Federal Trade Commission. ... More

The shoddy workmanship and lack of attention to detail were very disappointing. It seems as there were unqualified workers building my house and pulte construction personnel did not hold them to a high standard.

The build quality is awful and the customer service is even worse.

Pulte Homes is not a good company to buy house. Pulte uses very low-quality materials to build houses which is not recommendable to other customers. It is worse company I ever uses. Please think before you purchase any house from Pulte Homes.

bad bad bad bad bad

Pulte's sales person was good, but the construction manager and crews did a poor job executing and communicating. We were given a close date about a month or so out, and we jumped through hoops to prep and sell our previous home to meet that date. Leading up to close, Pulte did not disclose the poor quality of finishes throughout the home, even when directly asked. We disclosed our timeline for closing on the previous home and expressed concern about the timeline for closing on the new construction, ad we were assured Pulte would deliver quality on time. After extending close by a week (only a few days before the scheduled close), Pulte failed to make much progress despite promises to the contrary, and on the day of close we were shown a home rife with poor quality, from flooring needing to be replaced to baseboards not sealed properly, to walls bowing inward, to paint not being finished on basically all walls, to drywall issues, to float and tape issues, to the front exterior elevation not being correct, to an unfinished space in one of the bedroom closets, to all closet shelving throughout the home not being done correctly, to most windowsills cut improperly, to most blinds throughout the home not being cut properly or the brackets installed correctly, to issues with cabinets not installed correctly, to the vent above the stove not connected, to holes in the wall behind three of four toilets, to fixtures beings incorrect, to a fireplace not being installed correctly, to missing garage window panels, and so on. This is the worst new construction I have ever heard of, much less had the misfortune to experience in person. The worst part is that Pulte fully knew we had no time to make alternate living arrangements by the time we walked the home on closing day, so they effectively forced us to accept the house as-is or be homeless, which is not a choice for a family with three small children. Pulte did not execute the contract correctly and willfully misled us on the progress and timeline of the build so as to force us into a bad house that, two months later, we are still trying to get Pulte to fix. Buyer beware. ... More

Everything about Pulte is bad, we had literally several issues after closing, they threatened us to close even with these issues identified during orientation. Very bad people, they are selling junk for 400-500k. Beware !!!

I would rate 0 but there is no option, The quality of build is very bad, Site manager doesnt care about the house. we had 100 problems after closing the home. I would not recommend Pulte to anyone.

I have sent numerous emails including photos displaying the poor workmanship, quality of materials and responsiveness to resolve issues that were identified during several walkthroughs and should been completed prior to closing, One may ask, "Why did you close?" Pulte strong arms buyers into closing after receiving the right to occupancy. Beware of the monetary penalty if you fail to close on their preset date in the contract.

Waited for a year for a new home, a lot of construction issues, pushed to close and many unresolved issues in the home. Be aware of these promises and really push closing until rectified

The lack and workmanship whenever an issue was addressed The repair looks worse than the original issue Such as drywall and paint Missing vents and missing fuses in appliances Concrete chipped and scratched from running heavy machinery on horrible communication when issues needing repair are addressed

at the beginning sales was nice, during the finical was terrible, at the end I have to use my cash to closed the house, and still delayed the closing date due to not completed the house , after close multiple area either not completed or install unproperly . such as leaking water from the ceiling , from garage wall. missing tiles from the kitchen or bathroom, my house closed on3/30 it is been over 1 month now still finish all ..

To save you some reading; there was little to no communication throughout the process regarding delays, issues, or any other problem that may have held up the closing. The favorite phrase across the board is, "not my job," which still rings true with completing items on our "weather letter" 6 weeks later. In short, Pulte took what SHOULD have been an amazing event in our lives and genuinely ruined the experience, taking all joy out of moving in. We will NEVER recommend Pulte to ANYONE, even people we don't like.