Pulte Homes Reviews

The Pulte Quality I signed up for was not on display. I would never do this again.

Did not meet commitment to buyer on building phase walk-throughs. Are not responding to the fix-it list items.

Our experience been terrible with these builders. Most of our stuff already needs repair and it’s only been 2 months since we have moved in. Our construction manager jimmy told us from the beginning that he has a family to go home to so no calls or emails to him on his days off because he doesn't care much about his job. Then we got a new manager name Dan. Dan is nothing but fake promises. Our garage door is left unpainted and his response is that its too cold. Meanwhile they are painting new houses left and right. Most of our kitchen cabinets has scratches and cracks but yet they failed to send us the right ones. Now they are just sitting in our garage and no one is coming to pick them up. Craftsmanship is so poor. Build quality if its up to me i would give it a zero star. I can go on and on with the list but i know besides having tons of bad reviews pulte still won’t do a damm things to fix these issues. ... More

Too many wrong things in general. I will not buy from you guys at all. Lessoned learned.

Nothing but issues since move in. Instead of enjoying my home all I have been doing is taking pictures, documenting, emailing and following up. The flooring was installed incorrectly which is the largest issue and I’m having to fight every step of the way. I thought Pulte delivered quality but apparently they allow tolerance for lippage so they are only fixing the ones that are really bad. Outside of that that I have tons of pictures showing that every room in the house has issues including the backyard which was left with nails, razor blades and construction debris.

Bad workmanship, bad construction, etc.

Although we enjoy the location of our new home immensely, we are incredibly disappointed in the sloppiness of the work that was done on our home. Many of the craftsmen who were contracted to do things like flooring and windows did subpar work, and now we require them to come back and fix what should have been done right the first time. For example, the medicine cabinets in two are our bathrooms were not level and were placed at an angle so they look ridiculous. Also, our nice wooden panel floor in the master bedroom is lumpy and uneven because the concrete underneath the bedroom area was never smoothed and leveled prior to putting the flooring in. Issues like these clearly demonstrate that Pulte is more concerned with getting homes up quickly than making sure that the quality of the homes is worthy of their reputation. ... More

Recent owner of a Pulte home in Southwest Florida. For all the advertising about excellent quality work and what not, they don’t even do a fraction of it. They have taken on way more than than they can handle and just are just cranking through houses to get better numbers while completely ignoring quality. I have built a house before and know what to expect with any new construction. It was evident that there has been no supervision or oversight of the work being done. Workers are telling me directly they got maybe a fourth of time they should be getting to complete their work. I personally will not buy a Pulte home again and will never recommend it to others. I don’t care if it’s supply chain shortages or too much demand, you are taking my money for full price so I expect the returns to be full and fair. Get your stuff together and pay attention to your homes, not just how many homes your close. ... More

The company refuses to solve any of the problems you point out about the homer unless you get someone who is very knowledgeable to argue with them. Things such as bumps all over the floors and a gaping gap between the floor and the parking garage door, half an inch crevice between the stove counter, walls that are protruding by about 1-2 inches, which are all normal according to Pulte. The small problems involves a crooked oven and microwave, which is useable but it could look better. Another is random nails missing from door hinges, which again is useable, but really could just not forget the nails maybe? Either way, I understand there may be problems with a new build, either due to lack of attention from the workers (they had beer cans all over the place when we came to check the unbuilt house), or unpreventable problems like shrinkage, but I really do not like being told obvious problems are "normal". ... More

Our experience with Pulte was awful if we would’ve known how bad of an experience we were going to have we would’ve definitely gone with a different builder. When we received the keys the house still needed many repairs most of which were addressed in the walkthrough and were told they would be fixed prior to closing. It has been a month since we moved in and we still haven’t been able to get anyone to come work on the repairs. It was definitely not move in ready.

Poor quality, rude, unresponsive, over promised and underdelivered, not worth the money, our paint looks like it was done by a toddler, among others. We 100% regret buying this home and will be selling within 5 years.

The entire build process was tainted by the fact that our closing date was a moving target, issues with the build quality (an entire wall was crooked, dozens of paint/drywall issues, secondary bathroom tub had to be redone due to a framing issue, several door latches throughout the house do not latch), and the title company's inability/unwillingness to work with our lender. The sales consultant consistently told us inaccurate information, the title escrow agent was rude and obnoxious, and our build manager was overworked and stretched thin, no fault of his own. The build manager was the only person who was honest throughout the process, and seemed to be undermined by some metric that corporate was pushing to close on a certain number of houses by the end of the year. He didn't have enough tradespeople to do his job effectively, and the consequence of this was that our home was built poorly. In a market where builders are price-gouging homebuyers, do not expect the quality of the home to match what you paid for it. ... More

PLEASE DONT BUY PULTE HOMES !! Quality of construction poor, horrible closing process, worst customer experience.

Would definitely think twice before buying a Pulte home. Pulte main concern is to hurry up and close to get there final check.

Pulte subcontracts, the subcontractors hire people that have zero skills (less money spent, right?) Our home is a nightmare with a ton of issues from the beginning with a plethora of construction and workmanship issues. Pulte is less than responsive, admits no fault, refuses to put anything in writing, says they will do one thing, but never do. We contracted in good faith, kept our end of the deal, but not Pulte. Do NOT waste your money, your time, or your energy. Pulte claims they have quality home and offer the consumer peace of mind, but nothing could be further from the truth. I am fairly certain that a class action lawsuit will be the result of this nightmare scenario, which is absolutely unfair to the new owners. ... More

I had a pretty bad closing experience with lots of frustration and I still have not got things installed in my house which I paid for. And Pulte did not give me any incentive for the experience I had

Sleazy salesperson, zero quality control for construction, lots of obvious problems in new home, no attention to detail, terrible follow-up. Pressure to close on unfinished home—which they do to everyone No one is overseeing the contractors so they do really sloppy work. All neighbors say same thing. Terrible experience all the way around. I would NEVER buy another home from Pulte.

I found building with Pulte extremely awful and upsetting. Pulte did not care about customer satisfaction. They FORCED me to close mid December without installing most of my kitchen appliances because they wanted the closing to show on 2021 books. They made me feel like just a number and really no customer satisfaction considered. As of February 1, I am still waiting for them to complete many items that were due to be done before closing. They have my money now so who knows when or if work will be done. I would never build with Pulte again because they just want to build the most homes with little concern of customer satisfaction. All they care about is the money. ... More

We saw all the mode homes and the attention to detail was fantastic. I never knew they would rush the real home with so much less craftsmanship. We have a year to fix all these problems but now I have to spend a significant amount of time being a project coordinator and staying on top of getting everything fixed and completed since we received an unfinished & damaged home. There were also many structural items that were damaged and months into living here have yet to be addressed.

This is my first build and has not been a great experience. The painting and caulking is bad and my cabinet lower piece has a large gap. The garage door does not automatically work, I am having to manually lift it up and down. There is no sense of urgency from the construction manager to address these issues as many issues were identified before closing and i was told that these items would be addresses. Also, not to mention that they did not clean the sliding door track which has very noticeable dirt. This I was also told would be cleaned.

Worst service ever, after my house close With a lot problems they never respond to me, the field manager just fk around, doesn’t do the job at all.

Construction managers are in trustworthy and the warranty department denies everything. No help. We have a half a million in an investment and was sold a Home that was incomplete with no working heater. Granite cracks and damaged shower and cabinets in the kitchen. We need someone who cares to make this right.

This process was entirely unacceptable and unprofessional. The construction manager changed several times, no communication, rushed process without the unit being complete and the people inside do not talk to one another other than sharing your confidential business. They try and make you feel like you have to use their title company and you absolutely do not, it’s the buyers (legal) choice. The title company was rude and inconsistent. The whole building process was a nightmare to say the least. This was not a happy or good experience but then you get so far into the process that it feels hopeless if you don’t move forward with it. I would not recommend this builder or this process to anyone. Read your documents. ... More

The site Field manager was very responsive, mindful and efficient in his job. I was regularly frustrated with Pulte Mortgage, Whirlpool and the warranty team. I was given appliances that were broken, not the right products, many unanswered questions with countless delays, while still waiting on my kit for my microwave. I have had several of the appliances not working or broke before I moved in the serviced one which should have been replaced and they replaced everything else. Pulte Mortgage's loan officer was unknowledgeable about her role. She was making big mistakes and placing me at risk of not getting my property. She never did follow up and when she did, she assumed that I was going with them because they were going to match the competitor's rate. Customer Service was terrible, and I would not buy anything else with this organization. ... More

The overall workmanship of the home is not good, especially for paying over $300 per square foot. I closed on my house 6 weeks ago and still do not have a bathtub for the master bath and many other issues that were noted during the final walkthrough are still not resolved. Timeliness and responsiveness of correcting the issues is an issue as well. I would not recommend using this builder. They cut every corner possible to save money for themselves.