Pulte Homes Reviews

From the time we signed the earnest money contract, we were rushed, pushed to make design decisions and then pushed at the design center. The sales agent was useless and impolite. We learned that the design center was incompetent and it took days of wasted effort to get things right (although they managed to still install the wrong countertops TWICE). The workmanship on the house was extremely shoddy. Holes in the floor, damaged drywall hidden behind cabinets, scratches and scuffs, crooked shower heads ... I could go on and on - and oh - not a square light switch or outlet in the whole house - all of them crooked. It looked like a tenement, not a brand new house. And when you ask them to fix things, they get offended. This is the sixth home I have bought. All my previous experiences were very positive. This was just awful from the get go. ... More

Not referring anyone to pulte or their financials

I don’t even know where to start or end - worst experIence of my life

Everyone from the builder to the lender does NOT know what they are doing. They have NO communication with each other nor the client. Very stressful experience. Do NOT RECOMMEND THEM!

The experience is not what I thought it would be. With over fifty items still to complete, they force you to close or they will sell your home to someone else. I am still waiting on every type of trade to come complete projects. There has not been any response at all from the warranty department and it has been almost two months. I know I am not the only one in this predicament.

The build quality is really bad. I had kitchen cabinets scratches, issues with engineering floor, interior door after house closing. The workers are lack of experience. I call the pulte customer care department ten times... I couldn't reach any people to talk with rather than leaving a voice message..

What was supposed to take 6 months ended up taking a year. Closing was rescheduled 6 times. It’s not so much the length of time that was bothersome, but the constant promises that were always broken. We’ve now been in our home for nearly 2 months and there are still things incomplete with the home that were addressed months before closing. Would never choose Pulte again, nor would I recommend it to anyone because of the experience we had.

We chose to build with Pulte because we had friends with a good experience and had never heard anything bad. However, based on this experience I can not recommend them. The process was very smooth up until we got to our pre-drywall meeting. Then things took a turn towards awful. Based on the recent reviews in my area that seems to be common. There is a huge issue with communication from the field manager here. It would take 2 or 3 messages to get a response. That "weekly" update email will come once a month. Make sure to visit your homesite very frequently. It is not clear at all that anyone reviews the trade's work for quality or correctness. Our closing was pushed back 3 or 4 times because of unrealistic dates being set. Very frustrating experience We ended up closing with a list of unfinished things because we could no longer handle being strung along. Do not do this if you can avoid it. The communication becomes non existent once you close. It is very clear that there is no follow up on this list. They don't even bother to track it after they submit the work orders. So you are ultimately responsible for making sure the work is done and review for quality. Of course this is not told to you before you agree to close. After living in the house for a week or so you start to notice a lot of poor craftmanship. I would definitely suggest getting inspections pre-drywall and before closing. I will note that our sales rep was very helpful through everything. And dealing with Pulte Mortgage was easy. ... More

The entire process with pulte was a really bad experience. From the day we walked in to the sales office to now living in the house for a month has been frustrating, stressful, annoying and regretful. I feel like I both have so much to say and nothing to say at the same time because it has absolutely drained my of my energy. Our sales associate was not nice or pleasant to deal with, ever. Pulte dropped the ball on starting construction of the home that delayed me over a month in closing (although addressed by some director in the sales department and concluded with buying down my rate- much appreciated) and continued to deflect blame for it almost all the entire year of construction. The trades did shoddy work. But perhaps the most frustrating now that were living in and own the problem that we paid an extra 15k for is the flooring. The design center consultant was clearly lacking an understanding of what she was promoting to us which in turn led to us now having an extremely fragile hardwod floor that is constantly chipping and scratching and has led to more fights in our family than anything weve ever dealt with. It seems we cant even walk on this floor without a chunk of the edge chipping off or a new scratch being found when we mop. I'm on my hands and knees trying to repair these so they dont create more problems or bigger breakage. Weve relegated the child to only playing with things in room with carpet and the dog now wears shoes every day that he tries to chew off every chance he gets. Both of these concerns were mentioned at design center and we were assured repeatedly that we were buying "an engineered hardwood- much more durable than standard hardwood that will hold up to a child and animals". That is proving to be the furthest thing from the truth. We were told we had to hurry and pick our upgrades so the order of materials could be made in a timely manner since lead times were so long. The day the floor was suppose to be installed I received a call that they didnt have the floor we picked and she wasnt sure how the ball got dropped but asked if we could do the same flooring but in different size planks. So I'm curious what the rush was in picking my floor instead of allowing me to do my due diligence in consulting with flooring experts before being assured this floor was durable and rushed in to picking options we severely regret now. I'm missing a chunk of stucco on the outside of my home where the fence return meets the house and i was told it's not a problem because stucco is just cosmetic. That's not true. It absolutely serves a bigger purpose. As if the styrofoam underneath will not ever degrade from the outside elements? Yeah right. The painters did such a shoddy job I asked them to not even come back and decided I will paint the trim myself. I look around the house and cant even believe how much money I spent on this house for what I got. I've spent the most money I've ever spent in my life on this house and i live in constant regret that I sold my last home to purchase this thing. I fantasize all the time about how driving 2 hours 1 way to work every day wouldve been worth it if I didn't have to deal with this headache of a house. ... More

PLEASE STAY CLEAR. Extremely horrible buying experience. They made mistakes in the basement for wet bar plumbing and bathroom rough-in plumbing but refused to accept it. They changed contractors 3 times over the course of the build. Build quality is extremely poor - hear squeaky sounds like the house is from the 80s. Zero professionalism and accountability. Horrible management and really bad workmanship make this an experience I would not wish on my worst enemy. Do not build with Pulte.

I cannot endorse Pulte. Covid delays and supply chain delays aside, I’ve found their pre construction supervisor literally supervises nothing and is the last to know about QC issues, which there were many. Almost a different excuse everyday as to why things aren’t getting done. The post closing construction manager is equally unresponsive. Yes, things are getting done, but at a snail’s pace. Further, the subs that finally show up to correct items that should’ve been done correctly in the first place (had their been actual construction supervision) have a bad attitude and lack skill. Some are nice and do good work, but that is the exception, at least in my experience. It shouldn’t be this hard to get what you paid for. My house was not cheaply priced and I expect a level of construction to match. Not the case. Stop with the excuses, I’ve heard them all by now. Just want things done right and in a timely fashion, is that too much? Apparently. ... More

Poor communication starting with the sales representative to the field manager, etc. pre to post close. Careless mistakes made during the build process like drywalling over areas and very poor craftmanship from crooked framing, uneven door trims, nicks in walls and woodwork, chips in cabinets, scratches in exterior materials, gaps in installed items, woodwork, garage frame, missing materials, caulk that looked like a 4 year old did it, misalignment of doors and hardware, defects in materials that had to be replaced already...the list goes on. Extremely disappointed in the builder and do not recommend. Recently built in Columbia Station. ... More

This is probably the worst company I have ever worked with. They don't seem to communicate across the multiple divisions within the company at all. We had to beg and call repeatedly to get updates and then had our closing date moved out 2 weeks 3 days prior to closing. The quality seems okay, but we found leaks prior to closing and they left us a present of drywall frozen to our garage floor on closing day (why someone would pressure wash a garage on a 20 degree day is beyond me). What was supposed to be a great experience turned quickly into a stressful nightmare. We were hours away from living in a hotel with all our belongings in a Uhaul thanks to Pulte. They chose not to allow us to move our stuff in despite signing the closing and a temporary Certificate of Occupancy. We still do not have an oven and it seems like we are going to have to buy our own and eat the cost because Pulte doesn't know what is going on. I have done business with some bad companies over the years, Pulte is now in the bottom spot. I will never recommend this company to anyone, nor purchase another home from them in the future. ... More

Do NOT build with Pulte Homes. Their quality of work is horrific and there response to ANY issues you come across is VERY slow if not completely ignored.

Promised times/dates provided by Pulte were NEVER updated. It was only until we showed up on site that we were informed on numerous occasions. Closing date was cemented, Pulte Mortgage asked us to wire our Escrow funds, and we ended our apartment lease. We didn't receive a call for closing location, so we called... and only then was informed the day prior closing needed to be moved. We could not stay in the apartment longer so we had NO WHERE to stay. We had to move to a hotel with our personal belongings moved to a storage unit. Sales, mortgage and construction not communicating with each other and when concerns were presented, we were instructed with again, false info or told to wait... but then it's too late. In addition, since move in, on-going repairs being made as botched installs are rampant. Scratched glass, paint splatter, new carpet installation was done prior to workers finishing, carpet had large amounts of dirt. Literally DIRT! Caulking missing in areas, plumbing leaks. Pulte is focused on you turning and burning rather than doing it right the first time. Cashing in on the high demand during pandemic. ... More

This has been the most frustrating home buying experience ever. The mortgage people were not responsive and the day before we were to close we didn't know if we even had a mortgage. On the day we were supposed to get our keys we were told we weren't going to be able to move in because the gas wasn't installed. We still have many issues that need to be resolved. Too many to mention here. I've emailed the warranty company 2 weeks ago and still haven't received a response.

Couldn't have been worse. Pressured to close when home not complete. Once I closed, they didn't respond or fix items they promised they would.

They are not trustworthy in completing home with quality materials, my previous apartment home paint job was 1000 times better. Fit and finish of pulte sucks. they want to squeeze as much as from customers during the pandemic. Material shortage is just a play they want to do.

Pulte scheduled my home to close on January 31 - well before it was ready for a new buyer. Several weeks before the scheduled closing, I saw what a terrible state the home was in and asked if they were sure they'd be ready. They assured me they would. Well, it came time for the walk through, which takes place a few days before closing so that they have time to finish any small punch list work before the actual closing date. The house was a DISASTER. I told them I would not close unless they agreed to fully complete my punch list, which had well over 100 items on it. They confirmed they would do everything I asked for. So, I agreed to close. Well, you probably know the rest of the story. It is now March 9, and there are still so many major unfinished and defective items in my home (since closing, I think all they've done is come and touch up paint, which was the least of my worries). What's worse is that Pulte is now pushing back saying they're not willing to do things they promised to do as a condition of the closing! I'm beside myself. I would NEVER recommend anyone purchase a Pulte home. I WISH i was able to upload pictures of the $692,000 home as they sold it to me. ... More

Pulte as National builder has not lived upto the expectation. They are taking the buyers for a ride with no good overall buyer experience when buyers are putting their hard earned money into their dream homes.PULTE is taking them for granted right from start of the buying process - Sales, building and closing. Everything is rushed with very or no execution support and the owners are kept in dark with out any due support that they are expecting. Spoke with several existing and new owners that are coming to this NORTH COVE community and they are buying these houses to have a roof over them and that is driving the drop in quality and workman ship. Over all it is a very bad experience and PULTE leadership team needs to retrospect if this is really sustainable and help buyers . ... More

Terrible service. Home not done in accordance with contract or upgrades. Walked away from settlement. Lawsuits threatened. Brutal experience trying to get Pulte to simply complete home in accordance with contract

Good sales people. Horrible trades workers that don't know what they are doing and don't care about your new home. I would never buy another Pulte home, it has been a living nightmare trying to get my home built. RUN, RUN, RUN as fast as you can away from buying a new Pulte Home!

We have had series of issues which impacted our entire process We still have a lot of issues which we need attention but no response from the support team Happy to walk and speak through over a phone

Home is nice in the most part, but received home incomplete and warranty for incomplete items will take months! Quality of vendors and workmanship was very disappointing for the price I paid. Responsiveness to very simple warranty items is horrible. When the vendors do come and fix they are lazy and job needs to be done more than once. Even the electrical contractor cannot fix repairs which I have ended up resolving on my own. If you have the luxury to wait for closing, make sure EVERYTHING is completed before moving in!

The whole experience was infuriating from top to bottom. We were promised weekly communication about the construction of our home, and it was spotty at best. Our home was delayed not because of COVID supply chain issues but because of a report that they weren't able to get correct. We were forced to sign a document saying that we were satisfied with the quality of our house, but we have a ton of items that were just missed. They need to have someone who inspects each house to make sure it is up to quality standard of the price of the house.