Pulte Homes Reviews

Truly awful experience, ran into so many issues that it became awkward to continue to point them out. I felt like they rushed to complete my home and I notice it every day. I had double digit documented issues after I moved in and they still are not all fixed after living here for over a month! Communication has been poor at best. First morning we woke up to a flooded Landry room, master bedroom and walk in closet. Not recommending friends and family to go through what we went through.

This is the worst experience I have ever had with a builder, an yes I have built previously. Project managers were horrible (Zach, Chris (replaced Zach) and Mike the Project Manager over them, unreceptive and did not provide updates as promised Mike Bahr was the worst individual to deal with, he was even more useless than the others. Mike swore he would get all the issues would be completed and forced me in to closing, even though the house was clearly not ready. All the project managers are no longer with the company. 3 months into the home since closing I have a sagging garage ceiling, a torn out master bath shower, a toilet replacement and threats to remove another from the spare bath and other issues I can not just name at this time. I have a warranty man (James) stuck in the middle of this mess because Pulte has hired less than worthy contractors. So to be honest, this is not at all the experience I expected from what I an alleged reputable company Pulte was. I honestly would not recommend Pulte to anyone. ... More

Awful communication and service, lack of inspection of sub-contractors poor work, and lack of urgency to manage & complete a long punch list of items after closing that should have been completed before closing.

Have been waiting for purchased dishwasher and front door knob for three months with no proactive updates from the construction manager or Customer care manager. I keep having to email for updates, team is not proactive and barely responsive.

Everything is still broken Kitchen is flooded with no response Boxes and bags of loose drywall compound left on floors and in closet has caused sickness and hundreds of dollars of cleanup Still missing basic things like door knobs Ridiculous

Field manager ignored buyer’s concerns throughout the build process. Due to supply delays, Pulte took shortcuts to keep production moving. This meant drywall, floors, cabinets, and appliances were all installed before windows and exterior door were installed. No effort was made to cover windows from the elements. Issues that were not corrected prior to closing, were promised to be corrected within 30 days. It’s now over 2 months passed closing and issues have not been resolved. Pulte has stopped responding to correspondences. Overall quality and craftsmanship of the house is appalling. Hardwood stairs have cracked steps, cabinet doors coming apart, noticeable draft coming from behind the cabinets to an exterior wall, paint touch-ups give two-tone effect, outlet has no power supply, uneven patched drywall, and exterior doors have gaps. ... More

The Builder is nice guy, But the material quality was so bad . I moved just 1 month back i see so may many many issues.

Wouldn’t buy from Pulte if I know what I know now… a whole bunch of broken promises

I would like others to stay away from Pulte all together. I have never experienced such poor workmanship in my entire life. The so called brand new built is ready for renovation. There isn’t a single wall that is even, trim or paint that is applied correctly, tiles that are unevenly set, holes, scratches, etc. I understand that nothing is perfect and things are more complicated with COVID and “great resignation” on top of it, however there is no excuse for such poor quality on almost everything. Pulte should not be allowed to be licensed to build houses in my view as well as my neighbors. This should have been a happy time for us, part of life to relax and enjoy but it is far from it at this point. The company exercises bait-and-switch tactics presenting a well build model to you but when it comes to delivery of your own unit, you end up with something totally different. This is unacceptable. Do yourself a favor and stay away from them. If not, you will regret. I promise you that. ... More

Terrible craftsmanship, communications, zero honesty, responsiveness to issues was average or slightly above. People were pleasant to work with. The value of the home and the price I paid seem to be in two different worlds. I’ve been in my home for 1.5 months now still with items I’m waiting to be finished and finding more and more every day. I would never buy with pulte ever again and am counting down the days until I can get out of this brand new house

The quality is lacking, excessive repairs needed. Would seem as if corners were cut to increase their own profit margin.

The Pulte Quality I signed up for was not on display. I would never do this again.

Did not meet commitment to buyer on building phase walk-throughs. Are not responding to the fix-it list items.

Our experience been terrible with these builders. Most of our stuff already needs repair and it’s only been 2 months since we have moved in. Our construction manager jimmy told us from the beginning that he has a family to go home to so no calls or emails to him on his days off because he doesn't care much about his job. Then we got a new manager name Dan. Dan is nothing but fake promises. Our garage door is left unpainted and his response is that its too cold. Meanwhile they are painting new houses left and right. Most of our kitchen cabinets has scratches and cracks but yet they failed to send us the right ones. Now they are just sitting in our garage and no one is coming to pick them up. Craftsmanship is so poor. Build quality if its up to me i would give it a zero star. I can go on and on with the list but i know besides having tons of bad reviews pulte still won’t do a damm things to fix these issues. ... More

Too many wrong things in general. I will not buy from you guys at all. Lessoned learned.

Nothing but issues since move in. Instead of enjoying my home all I have been doing is taking pictures, documenting, emailing and following up. The flooring was installed incorrectly which is the largest issue and I’m having to fight every step of the way. I thought Pulte delivered quality but apparently they allow tolerance for lippage so they are only fixing the ones that are really bad. Outside of that that I have tons of pictures showing that every room in the house has issues including the backyard which was left with nails, razor blades and construction debris.

Bad workmanship, bad construction, etc.

Although we enjoy the location of our new home immensely, we are incredibly disappointed in the sloppiness of the work that was done on our home. Many of the craftsmen who were contracted to do things like flooring and windows did subpar work, and now we require them to come back and fix what should have been done right the first time. For example, the medicine cabinets in two are our bathrooms were not level and were placed at an angle so they look ridiculous. Also, our nice wooden panel floor in the master bedroom is lumpy and uneven because the concrete underneath the bedroom area was never smoothed and leveled prior to putting the flooring in. Issues like these clearly demonstrate that Pulte is more concerned with getting homes up quickly than making sure that the quality of the homes is worthy of their reputation. ... More

Recent owner of a Pulte home in Southwest Florida. For all the advertising about excellent quality work and what not, they don’t even do a fraction of it. They have taken on way more than than they can handle and just are just cranking through houses to get better numbers while completely ignoring quality. I have built a house before and know what to expect with any new construction. It was evident that there has been no supervision or oversight of the work being done. Workers are telling me directly they got maybe a fourth of time they should be getting to complete their work. I personally will not buy a Pulte home again and will never recommend it to others. I don’t care if it’s supply chain shortages or too much demand, you are taking my money for full price so I expect the returns to be full and fair. Get your stuff together and pay attention to your homes, not just how many homes your close. ... More

The company refuses to solve any of the problems you point out about the homer unless you get someone who is very knowledgeable to argue with them. Things such as bumps all over the floors and a gaping gap between the floor and the parking garage door, half an inch crevice between the stove counter, walls that are protruding by about 1-2 inches, which are all normal according to Pulte. The small problems involves a crooked oven and microwave, which is useable but it could look better. Another is random nails missing from door hinges, which again is useable, but really could just not forget the nails maybe? Either way, I understand there may be problems with a new build, either due to lack of attention from the workers (they had beer cans all over the place when we came to check the unbuilt house), or unpreventable problems like shrinkage, but I really do not like being told obvious problems are "normal". ... More

Our experience with Pulte was awful if we would’ve known how bad of an experience we were going to have we would’ve definitely gone with a different builder. When we received the keys the house still needed many repairs most of which were addressed in the walkthrough and were told they would be fixed prior to closing. It has been a month since we moved in and we still haven’t been able to get anyone to come work on the repairs. It was definitely not move in ready.

Poor quality, rude, unresponsive, over promised and underdelivered, not worth the money, our paint looks like it was done by a toddler, among others. We 100% regret buying this home and will be selling within 5 years.

The entire build process was tainted by the fact that our closing date was a moving target, issues with the build quality (an entire wall was crooked, dozens of paint/drywall issues, secondary bathroom tub had to be redone due to a framing issue, several door latches throughout the house do not latch), and the title company's inability/unwillingness to work with our lender. The sales consultant consistently told us inaccurate information, the title escrow agent was rude and obnoxious, and our build manager was overworked and stretched thin, no fault of his own. The build manager was the only person who was honest throughout the process, and seemed to be undermined by some metric that corporate was pushing to close on a certain number of houses by the end of the year. He didn't have enough tradespeople to do his job effectively, and the consequence of this was that our home was built poorly. In a market where builders are price-gouging homebuyers, do not expect the quality of the home to match what you paid for it. ... More

PLEASE DONT BUY PULTE HOMES !! Quality of construction poor, horrible closing process, worst customer experience.

Would definitely think twice before buying a Pulte home. Pulte main concern is to hurry up and close to get there final check.