Pulte Homes Reviews

We are 3 months post closing on our new construction home and have multiple outstanding issues that are yet to be corrected. If you like empty promises and poor workmanship Pulte can help you there. This is the 3rd new home that my wife and I have built and has been by far the worst experience we have had.

I would caution any new buyers to look elsewhere. We are 45 days into ownership and very disappointed. Not only did we have to make several concessions along the way, now we are dealing with very poor responsiveness post move in. Pulte was responsive during the build process, but now its like a switch was flipped, once we took possession, they do not respond. Even though we had a documented (and Pulte acknowledged) list of 10+ concerns, no response despite numerous attempts to have things addressed. Our concerns are significant; issues such as missing exterior siding, non-functional dishwasher, unfinished trim items, trim items missing, lastly the entire hardwood flooring having white paint overspray and more pronounced paint drips/splashes in nooks and corners. I'll happily share details and pictures with any prospective buyers looking to make an informed decision. ... More

Don’t buy Pulte!!! Don’t buy Pulte!!!

Multiple changes that were forced. Terrible experience with builder title company. No follow up or communication post closing. Sub par build quality.....

The sales manager was horrible and rude. The craftsmanship was atrocious

The paint its really trash there’s stain and hole everywhere and also the appliance didn’t work either and its really hard to pls them

terrible communication. deadlines were unreasonably aggressive, and they reliably failed to meet them.

I had very bad experience with Pulte. This is our first time with Pulte and we had other builders before. When we first went to the tour, the sales rep told us there were a couple lots releasing and we can put offers. He was selling us the house we bought. He said this lot has the biggest side yard and best view. We put an offer and got the house. When we came to do final walk through, the biggest yard was gone. Our side yard is the same as other lots. What is worse is that our front yard is smaller than others! When our realtor connected to the sales rep, he said he never talked those and we signed floor plan. We went back to the documents we signed. There was only floor plan and never mentioned how big is the yard. Sales rep just mentioned the value of the house already went up compared to what we have right now and we should just buy it. We can't move back as our loan is approved and we will lose the deposit if we give up. We had to move on. How bad experience we had. ... More

The cheapest materials they can be and the worst workmanship it can be on top of sloppy work without any thoughts in mind. Customer service is so bad as well as we are 3 month on with punch list items for repairs still pending.

READ THE CONTRACT BEFORE YOU SIGHN

From the sales team, field manager, to mortgage, the whole experience was bad. Through the long and delayed process, we had 2 sales people, 3 field managers, and 2 loan officers. Communication within the pulte team is non-existent and communication with the customer is equally as bad. Utility location is inefficient and materials used to build are cheap. I do not recommend Pulte

DO NOT close on house until ALL issues are taken care of, Once you are in, good luck getting anything fixed. The appointments that are made, NO body shows up. I guess we'll see pretty soon how the " Warranty" side picks up after 30 days. Their Web site where you go to put problems wouldn't take our pictures.Buyer beware

From the beginning, things started off bad, with the realtor refusing to allow us to have our own realtor; because she is the one who secured the deal. Realtor kept advising me to go month to month on my apartment lease; which cost me thousands of dollars. Realtor kept sending (3x) the wrong construction plans to the city so numerous delays. Construction Manager did everything half-heartedly. Our home had a Guest Suite, sort of like a mother-in law suite which is supposed to have its own thermostat control for the heat and air conditioning; they messed up on that too. Then before close they left a mote around our house as a water catching pond. The carpet was thrown in on top of debri. We closed on our home to have electrical surges everyday; the power would trip several times a day on a daily basis . The city electrical inspector came out; and made recommendations; however it was like pulling teeth to get the issues resolved. On top of that, we were also experiencing a methane gas smell. There were some good values, doors, windows, counter top, stucco, carpet is nice. ... More

You guys just rush to sell and closing date Thanks for ms to learn good lesseon Dont buy anything from pulte It is dirty and dont care after closing Thanks It is my first and my last pulte related owns

Took over a year to build. Poor communication. Poor quality materials. There were rodents in the ceiling upon moving in. Slow and useless responses. No accountability.

Our Closing Date changed Day by Day! Never had Final Walk through before we signed! Asked Christian He changed the subject Now Our House is a Mess Inside and Out! The Appliances Pulte made us order are Cheaper than what We paid for! And we're told by Christian quote "Your Lucky You Got Appliances at All!" Still Waiting for those! Were suppose to receive by October 26th sent a text to Christian, haven't heard a word! Even the hood over the cooktop isn't installed right Falling off in the front! Paid for a Higher toilet Did Not get that! Have 2 dents in the kitchen sink! Someone came a couple weeks ago to fix drywall What a joke! 3 areas so far Not completed. Didn't have trim paint, didn't take switch plates off plastered to wall! Need to Fix Again! Need a whole crew who Know and Care about what their job is to have Fixed Correctly! Between the Ceilings,Walls Trim, Doors and Floor will probably take at least a week! Haven't heard a word to seewhat was Done and still needs to be Done! There are Many Neighbors Also Not Happy and are discussing going to the Media and Plain Dealer and News Herald as a Group to Spread the Word How their Customers are being treated after Pulte Gets Their Money! Especially the Quality of Work and Now the Mess it's going to cause when repaired! Should also be responsible for Deep Clean when everything finally gets repaired! Also, our fireplace goes off went to Model and Vanessa gave me a card with the customer care number! Have left 2 messages! Shows how they Care! Still waiting for a call back! Can't hang pictures or curtains because of the Mess created by the dust and sanding to repair the ceilings and walls which should have been corrected before we moved in! ... More

I have way too many issues to list here, so I'll just talk about a couple of them!!!!! I understand there's a labor shortage not just in New Mexico but all over the country. However, there was way too many times where our house sat for weeks at a time with nothing being done, I simply couldn't understand that. During the build process I came to our house "everyday", and they used a large amount of warped and damaged wood in this house. When I pointed this out, I was given all kinds of excuses. If someone from Pulte wants to contact me, I have much, much more to say.

Not a fan. Many corners cut. Not responsive, promises made and no follow up.

Extremely disappointed with Pulte customer service. They are non responsive and can not provide updates or ETAs. Many items were not completed at move in and little has been resolved after 3 weeks

Poor all around. poor quality. poor experience with repairs. never again

Home was supposed to be completed in March but lasted 7more months. The worst part is that homes that were recently signed took precedence because they paid more money. Unfortunately, for 6months, l was the supervisor since Pulte would not provide me with update and hardly worked on it. Even in some ocassion, l had to contact them about shaddy work and issues on the ongoing building. For instance, l came in on my weekly checks and found one room completely filled with water and had to let them know (this is just one of many). Building was mostly low quality and had several things not done properly including multiple curved wall among several items. I even tracked the progress of most homes on my street and took weekly pictures and have database which showed that i was literally put on a hold while priority was given to others. For instance there was one home that the original person who signed was frustrated and left and Pulte turned around and sold it for hefty extra money and so such a house became a priority. Remember when one time l was told that there was no materials to continue my home until l showed them a glimpse of the database showing the possibility of being descriminated. Within a day of saying there was no raw material and they do not know when they can restart my building - all of a sudden they found raw materials and immediately continued working on the building. Really a shame and am contemplating seeking legal advice ... More

do not close on your loan until everything is complete finished to your satisfaction

Not Happy with the outcome

Poor craftsmanship and many task incomplete after closing!!!

Our home buying experience was a train wreck, especially as we got closer to closing. It seemed to be first time any member of the Pulte team had gone through this process. Our sales agent was nowhere to be found, the field manager could not be reached, and the closing team was unaware that the home was incomplete on our scheduled closing day. On closing day, they were still cutting tiles to lay inside. We had a list of issues that were brought to the field managers attention over a month before closing that went unaddressed. Still to this day, a month after closing, more than half the issues remain unresolved. It has been such a disappointment that we still don’t feel “home” in our home. We can’t put anything on the walls, because we’re still waiting for drywall and paint touch ups. On our first load of laundry, the washing machine flooded, because someone cut corners on the installation. We’re unable to install a light fixture in our dining room, because the electric box was installed at an angle. Every time we take one step forward, it’s as if we’ve also taken three steps back, because we uncover something else that Pulte failed at or didn’t follow through with. ... More