Pulte Homes Reviews

I had very bad experience with Pulte. This is our first time with Pulte and we had other builders before. When we first went to the tour, the sales rep told us there were a couple lots releasing and we can put offers. He was selling us the house we bought. He said this lot has the biggest side yard and best view. We put an offer and got the house. When we came to do final walk through, the biggest yard was gone. Our side yard is the same as other lots. What is worse is that our front yard is smaller than others! When our realtor connected to the sales rep, he said he never talked those and we signed floor plan. We went back to the documents we signed. There was only floor plan and never mentioned how big is the yard. Sales rep just mentioned the value of the house already went up compared to what we have right now and we should just buy it. We can't move back as our loan is approved and we will lose the deposit if we give up. We had to move on. How bad experience we had. ... More

The cheapest materials they can be and the worst workmanship it can be on top of sloppy work without any thoughts in mind. Customer service is so bad as well as we are 3 month on with punch list items for repairs still pending.

READ THE CONTRACT BEFORE YOU SIGHN

From the sales team, field manager, to mortgage, the whole experience was bad. Through the long and delayed process, we had 2 sales people, 3 field managers, and 2 loan officers. Communication within the pulte team is non-existent and communication with the customer is equally as bad. Utility location is inefficient and materials used to build are cheap. I do not recommend Pulte

DO NOT close on house until ALL issues are taken care of, Once you are in, good luck getting anything fixed. The appointments that are made, NO body shows up. I guess we'll see pretty soon how the " Warranty" side picks up after 30 days. Their Web site where you go to put problems wouldn't take our pictures.Buyer beware

From the beginning, things started off bad, with the realtor refusing to allow us to have our own realtor; because she is the one who secured the deal. Realtor kept advising me to go month to month on my apartment lease; which cost me thousands of dollars. Realtor kept sending (3x) the wrong construction plans to the city so numerous delays. Construction Manager did everything half-heartedly. Our home had a Guest Suite, sort of like a mother-in law suite which is supposed to have its own thermostat control for the heat and air conditioning; they messed up on that too. Then before close they left a mote around our house as a water catching pond. The carpet was thrown in on top of debri. We closed on our home to have electrical surges everyday; the power would trip several times a day on a daily basis . The city electrical inspector came out; and made recommendations; however it was like pulling teeth to get the issues resolved. On top of that, we were also experiencing a methane gas smell. There were some good values, doors, windows, counter top, stucco, carpet is nice. ... More

You guys just rush to sell and closing date Thanks for ms to learn good lesseon Dont buy anything from pulte It is dirty and dont care after closing Thanks It is my first and my last pulte related owns

Took over a year to build. Poor communication. Poor quality materials. There were rodents in the ceiling upon moving in. Slow and useless responses. No accountability.

Our Closing Date changed Day by Day! Never had Final Walk through before we signed! Asked Christian He changed the subject Now Our House is a Mess Inside and Out! The Appliances Pulte made us order are Cheaper than what We paid for! And we're told by Christian quote "Your Lucky You Got Appliances at All!" Still Waiting for those! Were suppose to receive by October 26th sent a text to Christian, haven't heard a word! Even the hood over the cooktop isn't installed right Falling off in the front! Paid for a Higher toilet Did Not get that! Have 2 dents in the kitchen sink! Someone came a couple weeks ago to fix drywall What a joke! 3 areas so far Not completed. Didn't have trim paint, didn't take switch plates off plastered to wall! Need to Fix Again! Need a whole crew who Know and Care about what their job is to have Fixed Correctly! Between the Ceilings,Walls Trim, Doors and Floor will probably take at least a week! Haven't heard a word to seewhat was Done and still needs to be Done! There are Many Neighbors Also Not Happy and are discussing going to the Media and Plain Dealer and News Herald as a Group to Spread the Word How their Customers are being treated after Pulte Gets Their Money! Especially the Quality of Work and Now the Mess it's going to cause when repaired! Should also be responsible for Deep Clean when everything finally gets repaired! Also, our fireplace goes off went to Model and Vanessa gave me a card with the customer care number! Have left 2 messages! Shows how they Care! Still waiting for a call back! Can't hang pictures or curtains because of the Mess created by the dust and sanding to repair the ceilings and walls which should have been corrected before we moved in! ... More

I have way too many issues to list here, so I'll just talk about a couple of them!!!!! I understand there's a labor shortage not just in New Mexico but all over the country. However, there was way too many times where our house sat for weeks at a time with nothing being done, I simply couldn't understand that. During the build process I came to our house "everyday", and they used a large amount of warped and damaged wood in this house. When I pointed this out, I was given all kinds of excuses. If someone from Pulte wants to contact me, I have much, much more to say.

Not a fan. Many corners cut. Not responsive, promises made and no follow up.

Extremely disappointed with Pulte customer service. They are non responsive and can not provide updates or ETAs. Many items were not completed at move in and little has been resolved after 3 weeks

Poor all around. poor quality. poor experience with repairs. never again

Home was supposed to be completed in March but lasted 7more months. The worst part is that homes that were recently signed took precedence because they paid more money. Unfortunately, for 6months, l was the supervisor since Pulte would not provide me with update and hardly worked on it. Even in some ocassion, l had to contact them about shaddy work and issues on the ongoing building. For instance, l came in on my weekly checks and found one room completely filled with water and had to let them know (this is just one of many). Building was mostly low quality and had several things not done properly including multiple curved wall among several items. I even tracked the progress of most homes on my street and took weekly pictures and have database which showed that i was literally put on a hold while priority was given to others. For instance there was one home that the original person who signed was frustrated and left and Pulte turned around and sold it for hefty extra money and so such a house became a priority. Remember when one time l was told that there was no materials to continue my home until l showed them a glimpse of the database showing the possibility of being descriminated. Within a day of saying there was no raw material and they do not know when they can restart my building - all of a sudden they found raw materials and immediately continued working on the building. Really a shame and am contemplating seeking legal advice ... More

do not close on your loan until everything is complete finished to your satisfaction

Not Happy with the outcome

Poor craftsmanship and many task incomplete after closing!!!

Our home buying experience was a train wreck, especially as we got closer to closing. It seemed to be first time any member of the Pulte team had gone through this process. Our sales agent was nowhere to be found, the field manager could not be reached, and the closing team was unaware that the home was incomplete on our scheduled closing day. On closing day, they were still cutting tiles to lay inside. We had a list of issues that were brought to the field managers attention over a month before closing that went unaddressed. Still to this day, a month after closing, more than half the issues remain unresolved. It has been such a disappointment that we still don’t feel “home” in our home. We can’t put anything on the walls, because we’re still waiting for drywall and paint touch ups. On our first load of laundry, the washing machine flooded, because someone cut corners on the installation. We’re unable to install a light fixture in our dining room, because the electric box was installed at an angle. Every time we take one step forward, it’s as if we’ve also taken three steps back, because we uncover something else that Pulte failed at or didn’t follow through with. ... More

My experience with Pulte has been extremely poor. It started with delays due to the pandemic which I understand but then there was a sudden rush to close by 9/30 on the last day of the quarter. The house was not ready at the time of the quality walkthrough but the field manager rushed the fixes by himself so that closing could go through. I was told that a lot of the issues will be sorted within the first 30 days but that 30 day walk just ended up being a lesson in Pulte warranty coverage and I got a very good sense of Pulte’s approach to customer experience. They lack accountability and the attention to detail is poor. According to Pulte if they gave you a roof, walls, windows and doors their work is done. I submitted a survey directly with Pulte sharing my experience but literally no one was interested to follow up other than the field manager for whom the survey had performance related impact. ... More

Inappropriate content because it's the truth this overall experience with our new Pulte house being built sucked if that's inappropriate content and take it as you will like I said you got your money that's why we won't expect a email in responseWhy don't you blame it on Covid like everybody else that's what everybody seems like they're doing with the crap that happened with this pulte house

Don't take their word for promises, they don't follow through!!!!

Community- Friendly neighbors, Amenities- did not get a chance to check so far. Commute- Poor. Add extra 10-15 minutes each way during rush hour to navigate to community from HWY 380. It is worse on weekends. Timely completion- VERY POOR. Took 11 months to complete( Not 100% complete) to close. Promised to complete in six months by sales people when signing. Sales Experience: Do your home work before picking the options, the day you sign you have to select Structural options. Stick to your budget, don't get carried away by looking at the model homes. There is a reason why they look so good. they are done by professionals. We dont live like that everyday. So be practical and get only what you need. Options are not cheap, but avoids the hassle of doing it your self later. Design options- Very limited and very expensive. But high quality materials. try to get the design options at least a month before your Design center appointment and compare prices for the options, you might save a lot getting it done outside. I bet all builders are similar. Google for the options and price list. Construction- VERY POOR QUALITY. you can see the quality when you visit the site during the construction stage. Save your self a heart attack and stay away until the home is ready if you decide to buy here any way. The site was never cleaned,You can tell if the Builder is good by looking at a construction site, if it is not kept clean it eventually gonna reflect in how good your home is. In my case the communication from the construction side was vey little. I had to call, leave message, text to know if i can come see the house and meet the field supervisors. I was not even notified that the construction is beginning eventually after almost 6 months of signing the contract, yes you read it right 6 months. Dont believe what is advertised on the site about how they keep you updated about the progress in Owners entry, in my case they had two updates, Began construction and completed construction. Build Quality: I would rate it very poor in my case. Driveway and walkways chipped everywhere before closing. Landscaping- very poor quality work, water logging everywhere( eventually it is going to effect your foundation if drainage is not good).I paid more than $500 to get a reputed Inspector to get the house inspected right before closing and the report horrified me. Poor insulation, Poor grading, Electrical issues,Poor flooring, Poor Insulation.Damaged garage doors, Poor paint job. When it was escalated to the Supervisors they assured everything will be ready before closing. in my case they scheduled my final walk through to inspect the house 2 hours before closing and closing was 30+ miles from the site, so you do the math.During the final walk through there were several workers finishing things in the house. AND THE FINAL ICING ON THE CAKE, After we closed the house and returned to sales office to collect the keys to our new home, it is closed and when we contacted the construction supervisors where are our keys( they promised they will wait no matter how late it is to welcome us home) they said we left the keys on the kitchen island and the house is unlocked:(. Now that should explain how good my experience with this Builder is.They care about selling but not delivering. I dont know if it is the same with other home owners in this community. My Recommendation - Personally, I would never buy from this builder again. FYI- after one month of staying here none of the uncompleted jobs were addressed. i am still living with broken cabinets, scraped paint , no working power outlets in baths, half painted garage doors, unusable back yard with dead sod and water logged, mice digging through garage floors, the list goes on. ... More

Pulte doesn't care about the quality of their product.

I had great expectations for Pulte when I signed the purchase agreement. The property is in an affluent neighborhood and I paid premium dollars for it. My experience leading up to signing the purchase agreement was great. Their mortgage team was also great. This wasn't my first new construction. My last was several years ago with a builder in a similar area. My overall experience back then was way better than my current experience with Pulte. The construction was poorly supervised and had problems ranging from poor interior finishings to structural problems. These issues were uncovered by my independent inspector. I understand home buyers typically close with a few minor weather items, I closed with more than a few of them trusting Pulte to address them swiftly. The customer experience of getting them to fix these issues couldn't be worst. They wouldn't pick up or return my calls after the initial reporting. I felt like I didn't get the value for my money. ... More

Slow to respond to issues even if they are classified as emergent.