Pulte Homes Reviews

Not follow what I wanted.

The quality of work was horrible. The house had a layer of dust and film on all of the cabinets and countertops. I spent 2 hours cleaning out stucco from my half vent windows so that I could open and close them. The toilet had fece stains underneath the lid and the seat. One of the kitchen drawers doesn't close. The cabinet under the sink still has the parts for where the shelf is supposed to be hung, but they just didn't install it. There is paint all over the floor, countertops, windows, bath tub, clothes rails, on the bottom of all of the cabinets, and on the carpet and tile. There is a 10 inch crack in the door frame to the garage, which is supposed to be a fire door and it does not close on its own. Several electrical sockets were open hot. The bath tub has a 1 inch scratch. The handle in the bathroom had a sharp edge that cut my hand open when I tried to open the door. It looks like someone dropped it, damaged it and still put in on. The cabinets are chipped. There are multiple tiles that are scratched on the floor of the walk in shower. There is plastic sticking out from the mirror from when it was installed. The floorboards are dirty and need to be painted. The french doors do not close or lock. There is paint all over them, up to 3/4 inch away from the frame. There is a 1/4 inch gap at the top and a 1/8 inch gap at the bottom of the french doors when you try to close them. There is no door stop fo the left panel of the french door. There are many scratches on the "upgraded" cabinets, some up to 4 inches long. Some cabinet doors are uneven. The sliding glass door has 1/4 inch gaps around the frame and is uneven on the sides. There is a 1/4 inch semi-circular hole in the left jamb of the sliding glass door. One panel has a large defective cats eye. The screen door still had stickers on it and the paint came off when I tried to remove them. Many windows have silicone sticking out from where the glazier installed them and didn't clean up. Several windows have large scratches and bad Low E tint. The double vent in the dining room is so bowed that the super told us that you need to push in the middle of the vent so that you can close it. Using a 2 foot level you can see that it is more than a full bubble off of being perpendicular to the ground. Almost every window has an uneven ledge that really looks bad when you have the blinds closed. There are several spots on the outside of the house that were missing paint near the spouting. Stucco damage at 15 different spots. The front door is missing paint near the lock and handle. The back porch has stucco feet prints all over the pavers. The range hood vent is still on back order. The super did have someone install a temporary one. The heater did not work the first time that we tried it. The super came out the next day and went into the attic and had to switch it on from where one of the workers had turned it off. Pulte staff and sales people are professional and easy to work with, but the quality of the workmanship in my home sucks! I have recommended to all of my friends to never buy a Pulte home or they will regret it. ... More

Pulte does not seem to care about their customers once the contract is signed and they REALLY don’t seem to care after the sale of the home is complete. I understand that there have been unforseeable delays due to shipping issues and labor shortages. However, that does not excuse the times that we have caught their staff blatantly lying to us or more often than that, just refusing to respond to our inquiries or concerns timely. There is no excuse for not replying to an email. When they actually do reply, we’re always told that “we’re aware of your issue, it’s on the list” with no follow-up until a month later when we inquire again. Rinse and repeat. I am honest when anyone asks about our experience and warn them against doing business with Pulte at all costs. ... More

the home quality is terrible

Horrible experience, zero customer service, no pride in their work, sloppy, constant mistakes that they never fixed, did not care about the customer at all, just throwing up the house as fast as possible with unqualified workers.

More than 7 weeks after closing: - the tile incorrectly installed has not been completely repaired - there is no enclosure for the owner's shower, so it can't be used - the owner's bathroom toilet has been removed and sits in the shower - the material that should have been ordered in November hasn't been, so we're still waiting for it - the bad stain job on the stairs and handrails has been poorly redone and is turning yellow - many other issues communicated in October and November to the field manager remain unaddressed Pulte has not been trustworthy at all. They find the words to make you think they've got a grip on issues now and they will be resolved: it's all lies. They don't to what they say and let their suppliers drive the show at their advantage. Do yourself a favor, don't buy from Pulte. ... More

Buyer BEWARE! My advice is DO NOT purchase a home built by Pulte. We recently did and regret our choice. Qualified carpenters do not do the construction on interior or exterior. Our home should be totally redone. Interior trim not sanded prior to paint, particle board used as trim rather than wood. Exterior siding applied over damaged frame, attic trusses not installed properly, just for starters

After the closing of this house, problems started to appear. Doorbells, internet cables, air conditioners, and other minor problems were resolved, but they did not keep their promise until today. AC still has problem. I don't know when they will come to check and resolve it.

Please learn from us and also our entire street and avoid Pulte at all costs. Not only is there sheer incompetence at all levels, but extreme rudeness and screaming from the area construction manager is an absolute no-go. For the rest of the team, the ball was dropped every single step of the way. We are not only talking about delays (because many of them are out of their hands), but simply overpromising and not delivering. They couldn’t keep up with any list or email. Made mistakes with contracts and every single step of the construction process. Construction quality is sub-par and 3 months into closing they have yet to address all concerns. They made a horrible mistake in our living room when they had forgotten to put a floor outlet in. This was sheer negligence from management who didn’t oversee any of the work (we have proof). The entire newly constructed house and brand new flooring, walls, and cabinets were covered in concrete dust downstairs and upstairs. There are numerous other items to be voiced here. Have a look yourself and talk to any neighbor at Winslow at Brookstone and you will find that this experience is not isolated, shared, and felt. I am seriously surprised Pulte hasn’t had a class action lawsuit yet, I could certainly see one coming their way with how horrible their customer service and quality of work is. Avoid at all costs. ... More

I am aware of the problem builders are having retaining workers and getting materials due to Covid, but the buyer is the one paying for this shortcoming. The quality of the build and workmanship is very poor, and the companies response to correcting these issues is lacking thus far. The warranty folks have stepped up and are trying to resolve the issues and I am hopeful they will make things right. It is very frustrating to spend you time waiting on worker to show up and correct problems that should have been done right the first time.

The list of issues is extremely long. I will save everyone the time and just say, I will never build another home with Pulte.

We were completely dissatisfied with our experience. We went with Pulte because my parents had built with them years ago and had a phenomenal experience and we believe that the quality compared to other builders was better. Unforutnately, we had a completely opposite experience and probably will never build with Pulte again. The communication throughout the entire experience was terrible. There were many homes in the neighborhood started way after ours, that moved much more quickly than ours. We believe Pulte oversold and couldn't keep up with their projects. It seems Pulte continued to sell and sell and sell and was less than concerned about their current customers. Also, our closing date was pushed back because of poor workmanship on our home; carpet had to be completely reinstalled, master shower had to be taken down to the studs and redone, severe dip in the kitchen floor that was brought to our field manager's attention very very early but not fixed. My brother built with MI down the street and the experience they had compared to us was not even comparable. Overall, completely disappointing. ... More

Unresolved issues remain even now

To start, the house still is not complete. We’re been lied to at every stage of the building process. The quality of work is garbage. Parts of the house have literally started falling apart within 1-2 weeks of moving in. No one ever comes to fix the issues. My building manager, Blake, was unable to tell the truth or had no idea what he was doing. I could go on and on but I’m working and this isn’t worth my time.

Make sure you get your price in writing, and signed. I was given a price, paid my deposit, then got a call the next day saying they were increasing the price by $10k, take it or leave it. Since they never countersigned, they had a legal right to do this and they would not budge. Clearly, profits took priority over customer service and integrity.

I don’t trust any of the workmanship of this home. By the time I correct all the unacceptable finishes and workmanship, I’ll have spent $700k. I could have built a better custom home! My old Denver, 1925 bungalow, was quality construction. This is NOT!

We are 3 months post closing on our new construction home and have multiple outstanding issues that are yet to be corrected. If you like empty promises and poor workmanship Pulte can help you there. This is the 3rd new home that my wife and I have built and has been by far the worst experience we have had.

I would caution any new buyers to look elsewhere. We are 45 days into ownership and very disappointed. Not only did we have to make several concessions along the way, now we are dealing with very poor responsiveness post move in. Pulte was responsive during the build process, but now its like a switch was flipped, once we took possession, they do not respond. Even though we had a documented (and Pulte acknowledged) list of 10+ concerns, no response despite numerous attempts to have things addressed. Our concerns are significant; issues such as missing exterior siding, non-functional dishwasher, unfinished trim items, trim items missing, lastly the entire hardwood flooring having white paint overspray and more pronounced paint drips/splashes in nooks and corners. I'll happily share details and pictures with any prospective buyers looking to make an informed decision. ... More

Don’t buy Pulte!!! Don’t buy Pulte!!!

Multiple changes that were forced. Terrible experience with builder title company. No follow up or communication post closing. Sub par build quality.....

The sales manager was horrible and rude. The craftsmanship was atrocious

The paint its really trash there’s stain and hole everywhere and also the appliance didn’t work either and its really hard to pls them

terrible communication. deadlines were unreasonably aggressive, and they reliably failed to meet them.

I had very bad experience with Pulte. This is our first time with Pulte and we had other builders before. When we first went to the tour, the sales rep told us there were a couple lots releasing and we can put offers. He was selling us the house we bought. He said this lot has the biggest side yard and best view. We put an offer and got the house. When we came to do final walk through, the biggest yard was gone. Our side yard is the same as other lots. What is worse is that our front yard is smaller than others! When our realtor connected to the sales rep, he said he never talked those and we signed floor plan. We went back to the documents we signed. There was only floor plan and never mentioned how big is the yard. Sales rep just mentioned the value of the house already went up compared to what we have right now and we should just buy it. We can't move back as our loan is approved and we will lose the deposit if we give up. We had to move on. How bad experience we had. ... More

The cheapest materials they can be and the worst workmanship it can be on top of sloppy work without any thoughts in mind. Customer service is so bad as well as we are 3 month on with punch list items for repairs still pending.