Pulte Homes Reviews

Slow to respond to issues even if they are classified as emergent.

Hi, I bought a model house and the day of the walk in the refrigerator was broken and asked for a replacement. Since I am in the final phase of loan process they said I have to take care of it. I did took care of it calling whirl pool customer service and they said they would send me a replacement model with a better model since they don't have this model. I was asked to provide receipt for this one. I requested builder to provide the same and they refused to provide it since it charged more than what the original price was (3800$) the original price was $2400. I had to pay extra money from my pocket to go for the new one. I was given the house the most dirty way. I asked for deep clean since this isa model house and plenty of foot traffic. They denied it and said since it is model house we have to take dust along with the house. I have never imagined Pulte would be so rude and harsh for the customers. Currently there is a demand for homes and they wanted to capitalize on it irrespective of the customer satisfaction. There is no clear understanding of who should take care of things that are not perfect in the house after buying. I am writing this with so much regret of buying a house from Pulte. If I had a chance to go back and change my decision, I would definitely do it. ... More

Terrible experience, total nightmare, many many issues..

Our entire process was a nightmare; from start to finish, we had issue after issue: ranging from sales team Inconsistencies to having to change field managers due to poor communication and errors resulting in multiple delays, to new field manager lying about things being completed and when we stopped by to check those items were not completed; preclosing we had our “celebratory walkthrough and the house was a disaster- every piece of wood mangled and chipped, doors peeling and moldy, drywall gauges, paint incomplete, unfinished patch work in ceilings, malfunctioning lights, chipped and peeling handrails with sharp edges. We were told to return in 5 days in closing day to review concerns. On closing day, the paint had been fixed and 2 doors replaced but not painted. The rest remained incomplete and as such we did not sign off on those items. We were informed the crew was enroute as we spoke to fix the remaining concerns. Agree closing, we returned to find none of the issues had been fixed (except the light finally), to which we were told they would be our first thing the next day. Within the next 24 hours we found issue after issue. Things like unfinished stairs the crew carpeted over and tried to hide it when pointed out, carpet tacks incorrectly installed with tacks sticking up in every threshold resulting in multiple injuries to our 5y/o son, ceiling fan outlet they “forgot” to brace the weight of a ceiling fan despite the “standard” of every light being ready and as such nearly falling through the ceiling into my spouses head. No apologies issues until I contacted corporate. It’s been almost a full month since we’ve been in this house and it’s been nonstop issues. We have had 4 people out to fix the stairs (the ones they tried to cover with carpet to hide) and each time a vendor comes unprepared, forcing us to be available from their hours of either 8-12 or 12-4 ( and you must be available or they’ll leave and be rescheduled for 2 more weeks down the road) and sometimes they come early and sometimes they come late and sometimes they stay well beyond their time frame. Again resulting in a full day spent waiting for them to fix an issue that they never fix. Our stairs are still not finished. 4 visits, 30 days, dozens of hours later. All in all, absolute nightmare and would never recommend to anyone. ... More

There were continued delays and at closing the house was not complete. As Pulte was trying to meet quarter end they said they would address the open items after close, but after close completely silent. This is the third house that I’ve built and by far the worst.

A lot of complaints on minor issues. Water damage and intrusion starting the first night we spent at the house. Sewer flooding the third day we spent at the house. Clogged main pipe that communicates the house to the outside. Downstairs floor inundated with sewer water. 3 days of Servpro, and Servpro machines in the house. Drywall demolition in almost 80% of the downstairs part of the house. Tile floor very unleveled also a considerable part to be demolished and replaced. Slow response, long wait for materials. Really a bad experience with Pulte Homes. Low quality product, house.

This was a very disappointed experience and unfortunately with all my 5 sales/purchase with Pulte. Quality, attention to details, customer service & delivery. All my clients were frustrated & there was NO help from any of the management. Including a very rude response from one of them. I can’t tell how dissatisfied I was as a customer and professional. I would not recommend Pulte.

I would want them to stop by my house and see the “finished” house and not the model before they decide to work with Pulte. I would also want them to know the quality is really bad and the experience is just mind blowing.

Communication has not done properly

Right now, I am dealing with the Customer Care Manager, and she is the first person in Pulte since the construction of the house that has been so helpful, collaborative, and most importantly, my wife and I feel respect and comprehension from her. Except for the sales consultant initially, I never felt this way with any other person I interacted with in Pulte, especially the construction team (4 different construction managers). Everyone started to be friendly, but then they treated you like five years old and, more importanthy, they lied to you and then it becomes a battlefield because you need to prove them wrong. During the countruction, I had so many issues that I cannot list all, but I will provide a sample in four key areas: compliance with regulations, health and safety, Pulte’s building standards, and customer service. Non-compliance with the rule of law, such as when I asked for the permit to build the retaining wall behind my lot, they made fun of me because I was asking for that, and I didn’t know what I was asking for. Then when I contacted the City, the inspector told me that I was right and issued a stop-work order because of that. This subdivision where we build our house, Hamilton Springs, has three stop-work orders already. Health and safety issues like when they covered the mold with fresh paint in the basement; I could not believe when I saw this, and I had the pictures when the contractors were doing that. They remove the drywall after I show the pictures. Be aware of how Pulte “remediates mold.” Building standards, I know that none of my vents had flashing as I had the pictures before the siding. Once again, nothing was done because “I don’t know what I am talking about, and that is a Pulte standard” I had the pictures, and I know there was no flashing before they put the siding. Customer service is the small stuff that will show excellent customer service, but they are unwilling to help you. I had comments from the construction team like this “we cannot do anything with that drawer in the cabinet because these are mass production cabinets.” When the customer care manager saw the drawer, she sent one person, and the drawer was adjusted in less than 5 minutes. Once again, I had a long list of issues during the construction, and the ones mentioned above are just some examples. I feel exhausted, and this process took a toll on me. I am not a person that is looking for issues to report or complain about, but I am doing that with Pulte, as I always have doubts if they are doing the right thing and not cutting corners. Recently, there was site degradation of the lots because they were not using barriers, and when it rained, all the mud was going to the storm sewer. I reached the local authorities as Pulte was not doing anything, and guess what? I was right, and they issued a fine with a notice of violation and another stop-work order. Pulte plans to start another subdivision in Louisville closer to us, Fordham Park, and hopefully, things will be different. I know that my review will not make any difference, and all those houses will sell quickly. You get excited when you see the model and the floor plans. You will notice things in the model home that they didn’t offer you as an upgrade, such as buring the drainage pipe from the downspout; they have that in the model home, and looks great with no water around, but that is not going to be your house, My advice to anyone building a house with Pulte, you must be on top of them, do your research as they will try to cut corners, and do an inspection before the drywall and another one before closing. If I didn’t do all that, I would be having serious issues now. I was able to catch a few things early in the process. I wish you all the best with your “Pulte experience”. At least it gets better when you are with the customer care team. ... More

Please complete the pending items, closed house by pushing and arm twisting the buyer

Complete lack of craftsmanship and communication. Pulte will not fix any issues (and there are a lot) until you email them every day for months, and even then the process to fix issues is exhausting.

A lot of things are still pending theyvsaid they will honor each and every item all items are outstanding and no response to new issues.

The experience was horrible. The loan and home insurance was terrible with several different and unexplained quotes, unanswered calls, and errors. There is zero quality of workmanship and materials. Everything is damaged in some way from improper handling and no care taken to prevent damage. Some examples are : driveway pavers have paint and roof mortar, unevenly framed walls that have humps and curves, paint and caulk on the tile floors and grout, dull paint finish on my kitchen cabinetry, scratches on my windows, stains on my master tub, unlevel window sills by up to an inch from corner to corner, improperly centered thermostats, AC vents and returns, crooked bathroom mirrors, improperly pitched gutters holding water, expansion foam all over on the roofing tile and siding of the house, and numerous painting/sheetrock work. I don't trust this builder. These issues all should have been seen and addressed prior to closing by their project manager. The builder emphasizes that the build process is closely monitored for quality assurance. Its apparent to me no one was monitoring my build. I expected better quality for the amount paid, not value. I am unhappy with the way the home was built. ... More

The day of our celebration walk we noticed there were holes and bad paint job all over the house. Shoe moldings had dirt and damages.....our quartz kitchen counter too was damaged during construction so was our fidge. It had scratch marks all over. There were damages to some planks on our LVP flooring during construction. Kitchen cabinets had scratch marks, our front yard's grass is missing....steps on stairs are loose and hazardous! The garage door looked second hand with damages all over and the front entrance needed to be painted it had dirt and holes oll over. The loft door is missing screen doors. When we raised these issues with the onsite project manager, we were told this is not a custom built home. It was shocking to us. Even if it's not a custom built home we paid for a newly constructed home with new appliances NOT damaged home and damaged appliances. At least fix these issues or return some money to us so we can get these things fixed ourselves. Before closing the house we were told some of these things would get fixed, especially the floor and the missing screens for our loft doors, it's been almost 2 months since we moved into our new home and none of these things got fixed. I will never buy a home again from Pulte. I don't recommend Pulte homes. ... More

Do their homework care about the buyer I closed on a home that was 3/4 finished with promises that it would be taken care of and til today 6 weeks after closing they still are not completed they never return calls and they have poor service I wish I could sell back tomorrow

This is our third new build experience and by far the worst. From the very beginning sales experience all the way through to our closing and now into our one year warranty experience. It started with the sales agent making promises, in writing, that she couldn’t actually fulfill. After escalating the issue internally I was told by the sales agent’s manager, and I quote, “if I wasn’t happy, why did I choose Pulte”? After the build started I personally found many quality issues that were overlooked by the PM. This was most likely due to Pulte choosing the cheapest sub contractors. Additionally, our closing date was pushed three times and I even had to call the city myself to get updates as to why we were failing inspections. After closing we still had many issues. We even had painters in the house the day after closing still working. We knew going into closing that we had several windows cracked and they would be replaced when they arrived. I would assume we would be prioritized over the houses still in construction, that was a bad assumption… Finally, after being in the house for a few months we noticed the lighting doesn’t even match the plans. ... More

The builder repeatedly lied and said he would “take care of ” something that wasn’t right according to my inspector, but unless the city inspector picked it up and required him to fix it he would just cover it up. Very sloppy workmanship throughout.

I was extremely disappointed in the quality of products used in my home, the sloppy workmanship within the house. ..unfinished walls, clumps of plaster where wall connects to door frame. Dust painted over on surfaces so not smooth. There was no priming of paint on walls, ceiling or wood trim. I can see the Sheetrock through the paint on the walls and ceiling, paint is peeling off the woodwork and can see bare wood. When pull painters tape off wall it takes the paint with it. Tile put down improperly, and grout not sealed anywhere. Holes in wall board, clumps of plasters painted over without smoothing out. Cracked door frames, nails sticking out of door frame. Cheap hardwood floor. Floor boards only about 1/4 inch thick and the slightest hit on the floor causes chip marks. Not what was shown me in design room. Outside lights not working, AC noisy, and not balanced. Too many to even begin to list!!! Talking with the neighbors I've met it seems they all had major problems as well. Don't buy a Pulte home. Not worth the money paid. ... More

While out site super is working to fix issues it has been an extremely slow, painful, and stressful process. It took 3 visits for our home to even get the correct attic insulation level. Tile work was absolutely terrible throughout and we requested a new crew from the get go but now a third visit is scheduled finally with a new crew to completely rip out and replace the entire wet bar backsplash. Our floors are one giant tripping hazard, and we requested this to be addressed at each stage, now we have had 3 areas “fixed” but now Pulte is paying for an ANSI “expert consultant” to come out and give a plan for addressing flooring issue. It would have cost everyone, but especially Pulte, less money, stress and man hours to just do the right thing and replace the floors from the beginning. It took 3 weeks to install our floors and due to our front door being knocked off of its hinges during that time trades came and went and whoever else walked on incomplete flooring, and more than likely shifted tiles that were not entirely set yet. At no time was our front door fixed or replaced, so for 2 months of during the final phases our home it sat exposed to the elements and whoever decided to walk through. We still don’t have half of our closing walk through items complete. Even simple items like pushing recessed light back in to the ceiling so it’s not hanging down and out of the ceiling. Overall there was a serious lack of oversight on our home and that sentiment is shared and echoed throughout our entire small neighborhood. We understand COVID has put a strain on the industry, but that doesn’t release Pulte from their responsibilities. Pulte and their reps are the end of the line for all items and does have recourse options available to ensure quality work that covers more than the absolute bare minimum. I also understand that our home price was raised to meet market value, but that should also mean that the quality of work should rise to meet that price point as well, we have had much lower price point homes with far more attention to detail and extremely higher quality control even at times of a shaken market. With our current experience I would never recommend Pulte to a family member or friend and as this will not be our last home, I am very hesitant to ever consider another Pulte neighborhood in the future. ... More

Shoddy build quality with an extremely low level of respect and care for your home. They hire the cheapest labor they can - many don't even speak English - and it shows. Truly a production style build process in which corners are cut. Communication is incredibly lacking and you are treated like you don't matter and aren't a part of the process. I would never, ever, ever build a home with Pulte again.

Totally irresponsible delivery, so many things are missing or not done properly. Not at all satisfied with the quality and delivery of house. So many things in list that are not done correctly not even Able to keep track. I was expecting high standards from Pulte but none of them met. I have worked 20 house or more to figure out the quality issues before closing but they rushed the closing and with out fixing all the issues. NOT AT ALL SATISFIED even basic things not done correctly. They did pilot of new and inexperienced field manager with my house that's why the house was in disarray. Whole process caused me so much pain physically and mentally. ... More

This is the fourth house I have purchased in my life and it was the worst experience I have ever had. They moved my closing date up by 2 weeks even though I was assured I wouldn't close before mid-August (which was the time frame I requested) and the house wasn't even ready. At every level of work: cosmetic to structural the quality is poor. During inspection issues were noted with the AC not cooling properly. I was assured it was fine. It stopped working 3 days after I moved in due to a coolant leak. This was at 5:30 pm on an Aug day. the AC/Furnace warranty company wouldn't come out to my house until between 1-6 the next day. Even though I was told for 5 hours from the Pulte Emergency Warranty call center someone would be coming out that night. This is just an example of issues. I hired another inspector as I have no confidence in the integrity of this house and he found a support beam not attached to anything and no windows are sealed on the outside and none of the roof vents are seal as my chimney wasn't either and leaked. ... More

There is no supervision on the job site and the superintendent lies to you and says no its ok that is the way Pulte does there work! Then when the blue tape walk though comes around simple things like doors closing correctly don't then you wait 14 days for someone to come and fix them. the bath tub is so scratched up the worker said he cant do any more> Iam waiting another 14 days for someone to tell me the something I cant take out the scratches

No good at all