Pulte Homes Reviews

So many things to say! The hluse was not finished when we moved in. We were told that the final issue would be take care of in the next few days after the moved but almost 2 months later we still working on those issues. Next week they will replaced over 10 tiles... it has been a bad experience overall...

Have been in house 2 mos., and few warranty issues have been addressed. Warranty Dept. appear to be fearful of meeting warranty requests from buyer. Possible pressure from bosses or Pulte Construction Co.? Responses by warranty Dept.: No response, Bare minimum or obviously poor and therefore unsuccessful solutions to serious issues. Bullying comments by warranty emails & workers to suggest that the owner is responsible to fix issues, which are clearly stated in Pulte Warranty Book. Monitoring & checking work completed is nonexistent. Poor or no communication, scheduling, and follow up. Responses to home owner in form letter rather than communication as to what solutions are offered by Pulte. Lack of or unqualified workers to correct errors in construction. Errors in construction appear to be caused by hurried, unqualified, unmotivated, or unsupervised workers. The home I purchased has either quality construction or sloppy or unqualified workmanship. Is anyone doing the supervising? There is one person in the Warranty Dept. that has been honest and accessible about the items that need to be fixed in the home. Marquis is the only person that has been to view the problems in the home. It has been so frustrating, time consuming, and unproductive that we may need to consider other options of solving the warranty issues. I am unable to quantify the Quality of Construction, because very little has been done rectify my concerns. ... More

Sorry I had a very bad experience with Pulte home they don’t do the right think

I feel like cheated. When I decided to buy a new construction house I had expectations to get a perfect house when I am paying close to my hard earned half Million dollars. When we had new house inspection and walk though we found too many issues which was not expected from a new construction. Drywall and finishing was very poor. Everywhere I could see nail holes in dry wall and all the trims, doors and windows. My closing date was rescheduled couple of times. To make up the changes in closing dates construction manager offered Pulte could do something for us. We discussed the option of getting garage finished and install backsplash in the kitchen. Also told me to buy backsplash and grout. They will install it and also will give me a gift card for the price of tiles and grout. Trusting their words was a bad bad idea. It's been almost 2 months after I bought tile and grout. Now they don't even pick up my calls or return the calls. No proper replay on e-mails as well. I am very disappointed I went with Pulte. I should have chosen a more reputable builder. Don't make the same mistake I made. ... More

Quality of build is really poor. I have seen many new built properties from many builders but their built is the poorest. There are issues just about everywhere in regards to the quality.

We purchased our home in April which was supposed to be ready November-January. We we informed in July we would close in September. We did our walk through and noticed several things which we noted and were supposed to be fixed before closing. . We closed and moved in a week later. The house was left a mess. (we were told construction clean) Cabinets were chipped and covered with paint, the workers left chicken bones, nails, bottles and so much debris in our yard and front of house. We have already had a nail in our tire. Our floors which we upgraded were covered with grout which is not even the right color throughout the house and is stained, our windows were covered with dust as well as our screens. Our garage door was damaged, (reported this in August to Pulte), paint was all over tiles, sprayed over insulation that fell onto the baseboard and stuck, and multiple drip stains all over walls, a/c not working properly, thermostats not properly calibrated, (a/c company out 3 times., our lights flicker all the time, rugs have stains, glue and holes in them. We have multiple cracks in the outside of the house and a few areas of the outside with chunks missing off the house. We have had 2 days of different companies out to fix things and they just do the minimum. We paid for a new home and many things in the home like cabinets have been touched up. We have damaged cabinets, damaged floors (tile and carpet) and damaged walls and paint. We have talked to our sales rep, construction supervisor and manager and they just say oh yes I understand. I don't think so because we did not get a new home, we got a rushed botched home with many damaged things and nobody cares, everyone we talk to passes it on to someone new. We are treated awful because we want our home fixed. ... More

No I would never recommend pulte to someone else. It was a horrible home buying experience and pulte still hasn't fixed things that were discussed during our final walk through.

Some of the employees are very unprofessional. The home to be considered high quality or value has a lot of errors or not good quality of work.

A lack of respect, attention to detail and quality of construction is less than substandard. Finishes were done poorly and now that weather is changing it is apparent this it is not an energy efficient home. The cold comes right through the windows. Poor quality at an extremely expensive cost.

I would not recommend building with Pulte to anyone. The sales process was bait and switch. They tell you one price and up it for things like lights which a normal builder would include a flush mount light in a quarter million dollar price tag. They give the cheapest items possible, the price point and marketing claims your getting superior luxury, it’s a lie. The corporate office will not back their product, they don’t communicate. They allow construction teams to give terrible customer experience, bad builds. Almost every trade on my home had to be ripped out and redone 2-3 times. If it weren’t for contracts We would of gone a different route. The president of the company refuses to acknowledge customers. Still dealing with getting things finished, every item is a battle to get complete after closing months ago. It should be simple, you tell your client this is what your providing & you do it. Not with Pulte. Not at all trustworthy. I would not recommend Pulte. ... More

Poor site drainage/site engineering planning, unresponsive to post move in problems in first 30 days (example: electrical plug for kitchen range protrudes from wall so drawer on said range will not fully close, so was told to call Whirlpool and builder totally shrugged off repair for owner to deal with) we moved in on 13.Agosto.2020 and the more than 3 foot high weeds behind home are still uncut. 2 frikkin months. Email replies state give the landscaping company a little time after rain to cut lawns. This is a homesite design flaw that is unsightly and massively below expectations. If we wanted deep weeds and field grass we would have bought a farm. The HOA fees we pay should address this problem by correctly remediating drainage problem (standing water over 5 inches in back yard during a heavier steady rain) and also having landscaping maintenance company with adequate equipment to keep home site clean and classy looking. May hire outside contractor cut weeds and bill to HOA. Some of the inner fixtures are of lower quality (garage entry handle falls off forcing one to go outside, re enter home through front door and then close garage entry door). Interior wal finish is of VERY LOW quality, i.e. a sloppy thin skimcoat was smaered on sheetrock and drywall seams are apparant after a month. In model home walls are proper and seamless. Not sure if this endemic to our developement or company wide but this is not a first class build. Knowing what we now know, would we have a home built with Pulte? I think not. Just being honest... ... More

After moving in, we found the garage was not insulated contrary to our purchase agreement. It then took numerous calls and threat of legal action to get this resolved. The contractors did a haphazard job fixing the issue. It also took multiple contractors multiple days to finish the work.

They doesn't have good experience in building homes, especially Land Scaping. One of the worst house we got.

Poo quality building.

Already sent emails on this

Really poor, cheap and low quality both material and workmanship. Very disappointed and regret chooses this neighborhood. All other reviews that I seen on google and etc is true. Moved here not even 2 month concrete at patio is cracked and leak plumbing near garage door. Hopefully this not happen to other people/buyer because we spend a lot of money and we don’t get what we expected. Always lot a good promise at the beginning, but the truth is way different. Good question, It’s brand NEW HOMES guys, why have a lot an issue? Hope someone take this seriously.

We were told that we should pick Pulte Title to do the closing because being part of the parent company the things go much more smoothly. Lie. Total lie. Our final walkthrough was scheduled after the closing and the keys to the house were not given to us for two full days after the closing. And then when we needed repairs done, we simply did not get any response for weeks, and got service only after we escalated the matters to senior management.

We were lied to repeated times by employees at Pulte about the size and grading of our house. The quality of the house is an absolute disgrace, lack of consistency in the finishing even though the houses are the same model. We have to fight with Pulte to fix the issues we have had specially with the backyard and side yard. This was supposed to be our dream house but it has become our nightmare house. Leadership of Pulte should come to the neighborhood and ask each homeowner how satisfied we are with these homes. The CEO of Pulte would be embarrassed after hearing each of our comments about these joke hoses we received. PLEASE DELIVER GOOD QUALITY AKD ADDRESS OUR ISSUES!!! ... More

Built cheap, a multitude of problems and issues, upgrades are astronomical in price and executed poorly.

till now most of the problems I had not fixed

Whatever you do, get a home inspection.

The Landings at New Riverside is pretty - it has no golf course to pay for (a plus), and a great color scheme as to the houses. We decided to purchase a Quick Move In option. Prior to closing I did a walk through and we found numerous issues to correct prior to closing (they promised they would correct all of the issues, citing their high quality standards, desire to make things right, etc.); the day of closing (hours prior) I did a final walk through, complete with an embarrassingly large welcome home sign across the garage - nothing, literally, not one single item (such as nails sticking out of the carpet, entire pieces of trim missing from on top of the front door, etc.), had been addressed by Pulte since the prior walk through. But for a must move move-date I would have followed the closing attorney's advice and delayed closing. One hears about Pulte Quality, etc. - it is about equivalent to getting a cold burger and fries at a fast food place during off-hours - sure it is a house, it looks like it could be good at a quick glance, but the quality is sub-par and leaves you regretting spending the money (and feeling a bit sick to your stomach). The follow-up as to the multitude of problems found post-closing is horrible (ex: we had holes still with blue repair tape from before my FIRST walk-through in cabinets) - for example, we set an appointment with the "local" initial 30-day contact for many issues about two-weeks ahead of time so we could get our small child with medical issues out while many contractors were set to come in - only one showed of several "period" (while having a family member spend an entire afternoon waiting, and me taking an entire unpaid day off of work) - the local first-30-day Pulte person handling the appointments would not answer his cell phone the entire day or return voicemails, so now we have all of these problems still. Not even a courtesy call was received, and the one person who did show had a horrible attitude (he showed up well over an hour before the earliest scheduled time (my relative was not over yet) and we had to call to get him back - he admitted he never even looked at the work order with the time prior to showing) and did sub-par work on top of the already low quality Pulte initially performed. I would never recommend the Bluffton area team for anything. The people one speaks with are polite, make promises and commitments, and then absolutely fail to follow through at all (or even answer calls) - and we are only 35 or so days past closing as of this review on a home that cost well in excess of $400,000 dollars - I can only imagine how Pulte quality holds at lower price points. Frankly, I would only buy Pulte at New Riverside (or ANYWHERE) if a) you can delay closing (you are not in a hurry to move) to ensure you have had numerous walk-throughs checking EVERYTHING - ex: our hall-bathroom diverter has already failed - the thing that allows you to switch from a bath to shower (hope you like baths) and b) you may still need to hire a professional inspector (yes, for a BRAND new property). Do not trust them as I did - they will only disappoint. I have always followed a belief of trusting upfront and then hopefully being proven correct - if you are a trusting person, find someone to handle this part for you who will assume Pulte is not going to follow-up after sale. Lesson learned - before money goes into their hands at closing, get EVERYTHING you expect to get taken care of taken care of. Their people, even with appointments scheduled 10-days out, will NOT EVEN SHOW UP for large time blocks (ex: 12-4 p.m. like the cable guy; I am not talking about a late-show by a few minutes or an "I had a sick kid call" that I perfectly understand - just you are sitting around for hours and no one calls, no one answers your calls when the afternoon is almost over, etc. Basic human respect and respect for your time is missing - but the property is pretty so I am sure they will continue to sell well. So quality - poor; trustworthiness - below poor; responsiveness to issues - I am also still waiting on that girl I met when I was 15 on vacation and asked to call if she wanted to go out to give me a call too I suppose(?) - poor humor - this is a joke just as is Pulte's responsiveness. Lucky for me, worst case, I have an affordable handyman that is reliable that can address most of these issues if I cannot get Pulte to show up in the next 10.5 months of warranty time. Oh, and the HVAC - already a call out for service - 3,000 square feet with a unit that is absolutely maxed out and already having problems holding the temperature - I did not want to forget...probably a cost-cutting measure like the rest. Beware - do not buy from them at all if you cannot absolutely get everything corrected that you can find PRIOR to handing them a dime. ... More

The sales person was friendly and prompt but everything else about the purchase process was terrible. Pulte made dozens of mistakes from sending emails to the wrong address (misspelled my email) to communication mistakes so bad you wonder if they were deliberate. Some upgrades we chose were poorly represented and we got things we didn’t like in the upgrade yet Pulte refuses to adjust them. After signing off the final walk through Pulte refuses to make final repairs as noted with blue tape during the walk even a month after we moved in. They also left dirt all over the house. Horrible experience, never this bad with six other builders I have bought from. ... More

We have lived in the house for five weeks. I have a leaking pipe, Cracked driveway, and a leak in our basement.

House was built in a timely manner. The quality of workmanship of the trades they hire is Very Sub Par. Work is very poor quality and the Pulte Warranty Group's answer is what do you want me to because these are they workers we have and this is the quality of work they do. Pulte needs to set expectations that their trades do not provide quality work to let the home buyer know what to expect in the end so that the home buyer will know that they need to spend tens of thousands of additional dollars to make there home meet the expectations you would expect when getting a brand new home. Overall the home is a good home, however Pulte does not manage their trades and does not expect their trades to perform high quality work, If we could do it over again we would have wanted Pulte to set the poor quality expectation or been given more time to look over the home to have all the poor quality fixed and moved out our close date. ... More