Pulte Homes Reviews

Never recommend to any one. It has been a nightmare no updates, poor communication and very poor quality

For the price we paid for this house it should have been completed. Like the concrete should have been sealed, the grout should have been sealed, the granite countertops should have been sealed, the garage should have been fully insulated and dry walled, the garage doors should have been insulated. I could go on and on. I would NOT recommend anyone to buying one of Pulte overpriced unfinished houses. Then after closing it took more than 30 days to get a approved Occupancy Certificate..... And should I talk about the lack of getting problems resolved in a timely manner......... no offense to Nick but I would never buy another or suggest anyone to buy a home from them. ... More

There are so many issues ranging from poor construct to mortgage process.

Very disappointing

The Pulte home we just purchased is our fourth new home purchase and has been the most disappointing experience by far. Pulte is the exclusive builder in the area we purchased in. After numerous meetings with a sales agent we were not made aware of some key design options. One was very important and not explained thoroughly. The total costs for what I consider to be modest upgrades represented more than 50% of the base cost of the home/lot. An example of the lack of trustworthiness is on our cabinets. Spent $38K in upgrades and after closing we started to unpack and all of the 24" deep lower cabinets in the kitchen, laundry room and bathrooms had small 6" shelves. No shelves that were the full depth. This eliminates the ability to utilize the cabinet space. When approached about this concern we were told the come as is and these shelves will not be provided. This configuration was not disclosed during the options selection process. There are other examples I could provide. Regarding quality workmanship and materials. Our warranty repair list is at roughly 25 items. One example on this is the AC pad, simply walking around it to inspect it caused the pad/cement to crumble. When repair technicians have come out to fix warranty issues they don't speak english so its literally impossible to communicate. Repairs themselves have also not been up to par. One example of lack of responsiveness is our farmhouse kitchen sink. Upon final walk-through, we discovered a chip/crack which was clearly caused by someone dropping a tool in the sink. nearly 60 days later we still do not have a new sink or a repair done on it. This after numerous communications to confirm timing and a plan to correct. ... More

The following transgressions have happened since moving into my home via the contractor next door: Pulte did nothing to stop theft of Water and Electricity. Came home to workers helping themselves to my water and power. This happened multiple days, had to call police to arrest behavior. Contractors working next door splashed stucco on my Vehicle and the windows of my home. They made a mudhole out of my grass on that side of the house. Washed their paint brushes between which also helped to kill grass. It remains to be seen if this issue will be resolved. I get to pick up trash daily from the construction next door. The people grading the yard next door cut the Fiber(internet) which feeds my home. The contractors next door thinks it's a great idea to park in front of my driveway. All in all a miserable experience. Thanks for being classy Pulte. ... More

Home buying is supposed to be a very happy time . But this was the most stressful time with us from the seeing to the closing . I hope no one else has to do this

The quality of workmanship on these houses is extremely disappointing. 1 month in and they have to replace the sub-floor in the laundry room because it has a huge hump in it (FYI-Pulte knows this is an existing issue in all Modena homes) and have to tear apart and move a wall because it is not straight/square with the rest of the area. This shows the poor workmanship by the framer. The framer comes in and complains the whole time about making the repair and blaming it on other trades. The field management team and their unprofessional from day 1. They did not make the repairs necessary that were suppose to be completed from the walk through delaying my crew to do their construction which repeated for over a month. They finally come in a make the repairs and they are not done correctly. They put a band-aid on the sub-floor and had to fight to get it replaced. They can't be trusted to make the repairs correctly. I had to escalate it up to a corporate office locally and that still gave me mediocre results. Overall, I will never recommend Pulte again due to the lack of professionalism and commitment to get the house built right from the field management team and the continuous arguing from the so called "customer service" repair team. ... More

We are extremely dissatisfied with Party. There are numerous, five pages of items that were supposed to be fixed prior to move in. There were only a couple things fixed prior to distribution. We have been fixed, we have made schedule changes to be home a few of the items are addressed instead of all, wasting our time. Paint and drywall disgusting completely unacceptable.

The quality of the workmanship and problems/issues within the first two months of moving in is beyond acceptable. Over 40 errors in the home build at the closing walkthrough. Construction Manager refuses to communicate about fixing the problems at 8 weeks into my 12-month warranty. Our kitchen ceiling has had two roof leaks within 8 weeks of living in the home.

You will be spending a lot of your time fighting to get repairs completed! They will complete them but you have to fight to get them completed.

Close date was pushed out 6 months. Sewage backups in brand new home ceiling drywall cut out carpets n padding removed. Pre close punch list still outstanding 2 months later. Lack out concern from builder builder.

I have had several issues with my home. Some have been taken care of and some haven’t due to the incompetence and irresponsibility of the company. Several times I have been told someone would come to fix things and they never came at the scheduled time due to a miscommunication on Pulte’s side and them not ordering the materials they said would. I have emailed the fields manger about another thing that came up. Part of my bathroom cabinet fell and it looks like the wood wasn’t place right and it’s uneven. No response. I’m disgusted. I’m paying a lot of money to a poor quality company.

the contractors that were used to build our home home didn't care about the workmanship very sloppy have a large list for warranty work to be done

Upon purchasing my home I was told about several walk through processes that would happen to ensure my satisfaction with the house. None of those meetings have been accomplished, and when multiple issues arrived including drainage issues and flooding the company was not available to speak on important foundational issues. I feel as though I was offered the moon and the stars at closing, and none of that has come into fruition. This has been an incredibly frustrating and disappointing process. I would appreciate it if somebody would call to address my concerns since I have been unable to get anyone to address the concerns that many of my fellow neighbors have also been unable to get addressed ... More

I was so excited to build with Pulte as we had purchased a model home from them three years ago. We had picked out the perfect lot and did over $100k in upgrades too! I had expected a few bumps in the road but not as many as we went through. To give you an idea we were supposed to close in December (we signed in June of 2018) and well we had about 5 closing dates and finally closed the end of June 2019. The quality of the home is poor and the craftsmanship is a joke. No one cares. It all went down hill after I went to look at the house and see that at the door of my walkout basement sat a pile of broken Concreate. We I walked in the plumbers were there jack hammering all the areas of the floor where any plumbing was. Apparently it didn’t pass inspection but Pulte poured the floor anyways. When I called anyone and everyone not a soul knew what was going on. It took The GM of sales a couple of hours to try and figure it out. He did and he had to tell us what happened. The bottoms of all my doors in the house are damaged and I was told “it’s the bottom of the door”, basically just deal with it. My hardwood floors all had specs of paint and drywall dust within the cracks that I had to clean off because the cleaners are a joke. We were told no water on your floors and no chemicals and I walked into my house prior to closing and it looked like the cleaners dumped water on it and they used chemicals on it. When I told someone the response was “they didn’t use chemicals”...I seen what they put in the bucket. I have a 7 ft retaining wall that wasn’t in my contract because no one listened to us when we told them “hey, you don’t have enough dirt it’s going to drop”. They poured the driveway and oh gee we were right. Anytime we had shown them anything as simple as adding more caulk around the windows we got “it’s Pulte standard” and wouldn’t go above and beyond to please us. We are moved in and now dealing with the property pins. Our back yard is t a perfect square in the way that they graded it and put sod down, it’s pie shaped. When we told Pulte’s field manager the response was “ it’s close enough”. Close enough to me is ok if it within a couple of feet but not when it’s about 30-40 feet. Here’s the kicker, when we signed I was told by every person including the General Sales manager that for every 3 homes that are sold the base price of the homes will go up $1,000. It did once and just after we closed the base price of all homes dropped $25,000! So, would I ever recommend them?? Probably not. ... More

This review doesn't allow me to put zero stars so I had to put one. I was lied to repeatedly by the salesperson and project manager saying that I would not hear the train inside of my townhouse if all my windows and doors were shut. I repeated it back to both of them and they said "YES". I have witnesses btw too. When the train goes by it's so loud it's difficult to carry on a conversation in my home or hear the TV....but that's not the worst of it....when I went on my walk thru the home was visibly not cleaned. It was filled with sawdust and construction debris so it was difficult to see the condition of my hardwood floors. I was told by the project manager that he would have everything cleaned by the time of closing. IT WAS NOT! I was there to move into the home with my movers and nothing had been cleaned. The project manager scrambled to get some cleaners...while my movers just sat there. Come to find out that hardwood floors could not be cleaned...they had glue all over them with boot footprints on them and they tried 3 times to clean them with a solution to get the glue off. They are trying for the fourth time next week to clean them. But that's not the only thing wrong with my $33,000 floors....There are big black streaks running thru the wood and the sample in the design center did not have any black marks...nor does the pictures on the Shaw website have any black marks in their hardwood. I have been fighting with Pulte for 6 weeks now. They have not paid for any of my relocation fees...ie hotel etc. They are refusing to replace my floors at this point. This has been so stressful for me. One of the reasons I bought a new house was to avoid this issue. I could just move my stuff into a brand new home. But that is not the case. I'm still deciding whether or not to get an attorney involved. Oh btw they will not furnish me with proof of the type of windows they put in the home (STC rating) showing that they complied with the city's Sound and Noise Study. They are untrustworthy, non responsive, horrible people that work there. I should have brand new floors and I should not have to be going through what I have been for the last 6 weeks. Still can't move in yet...and all my stuff is in my garage. But they are taking the stance that the home is livable so I should have moved in with all my stuff and moved all my furniture out of the home for the four times that the entire hardwood floors needed to be cleaned. This is a crazy thing to say!!! This is how they are getting away with NOT paying for my relocation or any expenses that I occur with homeownership as they see it as livable! Makes no sense at all ... More

This is the second home from Pulte we purchased because of the quality work based on the first one. Unfortunately, the quality of the workmanship and materials on this new house is so poor, we just can’t even compare to the first one or even some fixer uppers. Doors and door frames are refurbished with new paints over them but still can be seen visibility on the outside with dents and uneven surface. Most windows don’t seem new with serious scratches on the handle bars. Shower tub also with serious scratches. People not cleaning after themselves, which left paints in the kitchen sink and shower. The wall in the garage is made of the cheapest material I’ve even seen for a new build, if I had not asked the site manager to fix some of the stuff, one would not believe it’s a new house. All of the above plus other small details not worth mentioning, are just one would not expect for purchasing a brand new house. Minimum zero attention to detail and carelessness are how I would describe this new build. I would like to invite the senior leadership in Pulte headquarters to come check out the quality of work and see for themselves and tell me if this is what a new house should be nor would they be happy with it. I got tired of asking the site manager to fix this and that, I rather deal with it myself after work because I knew there was no way to demand further, which was going to waste a lot of my time, plus the site manager had a tight schedule and other demands from other home owners. On the flip side, the site manager was great. I’m just disappointed at the materials that Pulte decided to use for a new house, maybe it’s just mine. ... More

I absolutely love our new home, but am so not satisfied with the quality of the workmanship. Many items we noticed while our house was being built and brought it to the attention of the superintendent on more than one occasion. Nothing was corrected at that time and the trades continued working. When we did our first walk through these items once again brought to the attention of the superintendent. Still nothing corrected, and then another walk through. By this time the dry wall has been hung, kitchen counters are in and electrical and plumbing are all in and still the same issues have not been corrected. Electrical outlets covered with dry wall, the electrician not able to run the power full circle due to this. While I could overlook somethings, others I could not. Our $12,000 master shower, horrible workmanship and 6 corrections later we are still not able to shower in our master shower. Let's just say they would save money if they would do things right the first time or at the lease fix things right away rather than waiting until completion when they have to rip things apart. Seems like they're short handed and no one is watching, then the mad dash to finish on time. I'm bitter sweet with the experience and question if I'll ever do it again. ... More

I just wish I could have everything the way it was paid to be... I paid for the house completely with cash and I feel as if I’m not being treated fairly.

We are not happy about our experience with Pulte. There are so many issues I don’t know where to begin. Pulte could not close on agreed closing date, fireplace wrong stone color, lawn irrigation has leaks and wrong placement of irrigation heads, no mailbox for 6 weeks, no internet for 5 weeks, huge drainage problem backyard, dishwasher didn’t work, no water to refrigerator, did not clean house very well, sloppy careless work on just about everything, etc., etc., etc.

I really liked it when I toured the model house. However, after I moved in and living here for about couple months now, I am very disappointed that how poorly its made and there are so many little things that have issues. For example, our kitchen island is not leveled correctly, so when there is water spilled, it falls down to the edge and dropped to the floor. I hear so many spots that making squeeze noises on the floor. Master bathroom mirror outlet becomes broken itself due to too much tightening the volts I guess. There are so many little things that we're seeing it every day. How unsatisfied when you purchased the new home. Definitely not a good experience for us, first home buyers, and we already thinking of sell this home later in the future. ... More

Pulte homes are built so quickly and with the cheapest materials. They sacrifice quality for the sake of completing the home to turnover quickly to satisfy shareholders. I have a full page list of items that need to be repaired, a stained kitchen sink, a broken drawer, paint on tiles, hinges, carpet, dead plants, etc. Scheduled the repairs with warrantee department but they never showed or call. Found out later that AG was on vacation. Suggest looking at every tile, molding, well everything. before closing or buy from another builder.

Poor workmanship, untrustworthy, unresponsive to all issues

Very disorganized (if not a total mess) and stressful in your loan processing. Almost missed the deadline, and we had to switch program at the last minute. The actual footage is over 10% smaller than advertised.