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Pulte Homes Reviews
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What Homeowners Have to Say About Pulte Homes.
Pulte Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes 15966 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
No follow-up with problems since moving in
- Suzanne N.
- Verified HomeBuyer
- September 11, 2019
- Rio Rancho, NM
I closed at the end of July - but moved in at the end of August- I relayed a number of problems- no drainage holes for irrigation, foot prints in cement walkway, hot water heater tripping circuit breaker every day, no lock on courtyard gate, shower doors only open in, and now after rain last night - a leak in the roof of my garage - I am disappointed with the lack of response
Pulte Homes responded:
We are so sorry to hear you have had trouble getting in touch regarding problems with your home. Please email socialcare@pultegroup.com with some additional information and our customer care team will work on addressing your concerns. ^Abby
Total Score 3
Quality 4
Trustworthiness 4
Responsiveness 2
Beautiful home
- Timothy C.
- Verified HomeBuyer
- September 11, 2019
- Fort Mill, SC
Working with Alex and Emily was good. At the end they had many contracts I felt we got lost in the shuffle. For the most part, we are pleased with our new house.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Could not be happier!
- Kristen D.
- Verified HomeBuyer
- September 11, 2019
- Henderson, NV
Our family is so happy with the quality, design and beauty of our new home. The process was clear and interactive. The Pulte team was amazing to work with. Flexible options were key to our home fitting our needs and wants. We are so happy and will always recommend Pulte!
Pulte Homes responded:
Thank you for sharing, we love hearing that! Congratulations and welcome home. ^Abby
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Their is some issues before we closing need to take care and after closing still not taking care , Workman need to more careful when install cabinets it not cracked and painting should be more event with the house you Paid high price like that.
- Tuan N.
- Verified HomeBuyer
- September 11, 2019
- Lake Mary, FL
ask them fix all the problem before u closing that may be better
Pulte Homes responded:
We are sorry to hear you have had trouble getting things fixed in your home. Please email socialcare@pultegroup.com with some more information and our care team will work on getting those problems solved. ^Abby
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
Overall very happy with our new home
- Richard S.
- Verified HomeBuyer
- September 11, 2019
- Katy, TX
Overall very happy with our new home. Had a few hiccups along the way, but the Pulte team fixed most of the issues we had during construction.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
Pulte Homes - Look good before you buy
- Ricky E.
- Verified HomeBuyer
- September 11, 2019
- Canton, MI
Look good before you buy
Total Score 3
Quality 5
Trustworthiness 4
Responsiveness 3
Very pleased
- Robert T.
- Verified HomeBuyer
- September 11, 2019
- Charleston, SC
Excellent customer service. Beautiful home. Minor paint issues, etc. taken care of promptly.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Great Exerience Overall.
- Anonymous
- Verified HomeBuyer
- September 11, 2019
- Ann Arbor, MI
We love our home. Working through several final details/issues has been sucessfull so far, I never give 5 star ratings on anything as a rule, this is sure close ;) Built a house prior to this, which was a nightmare, what a difference, in a good way, this time.
Pulte Homes responded:
We are so glad to hear you have had such a pleasant building experience. Congratulations and welcome home! ^Abby
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Frustrating Close Process
- Anonymous
- Verified HomeBuyer
- September 11, 2019
- Atlanta, GA
The overall build process was good, but we were severely rushed through the close process. We were asked to sign off on items that weren’t fixed in order to not delay our close. We were promised multiple times that the remaining items would be fixed immediately. But we’re over a month post close and most of these items remain open. Multiple times we’re been told they were coming by to fix then nobody shows up.
Pulte Homes responded:
We apologize for the delays and are sincerely disappointed that your closing experience wasn't pleasant. Please email socialcare@pultegroup.com with some more information and our care team will make sure those issues get resolved. ^Abby
Total Score 4
Quality 4
Trustworthiness 2
Responsiveness 1
Preston Square
- Anonymous
- Verified HomeBuyer
- September 11, 2019
- Palm Springs, FL
This new community is amazing. The sales associate Zorinel was fantastic to work with as she answered all of our questions. The field manager Mark is awesome! He explained step by step of the construction process. Overall, we are very happy with the outcome and are so glad we chose to live here.
Pulte Homes responded:
We love to hear that our team made your experience so wonderful! Congratulations and welcome home! ^Abby
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Very pleased.
- Philip D.
- Verified HomeBuyer
- September 11, 2019
- BUCKEYE, AZ
We love our new home. I've built a new home before, but the process with Pulte was much easier. The team answered all our questions and even anticipated most of them. All were friendly and helpful.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
New Home new problems
- Bret C.
- Verified HomeBuyer
- September 11, 2019
- MESA, AZ
The location is great but unfortunately the new home isn't without multiple problems that after 1.5months from move in are still "being evaluated for scheduled repair" It's extra stress and annoyance that takes away from the enjoyment of the move to our new house.
Pulte Homes responded:
We are disappointed to hear that there has been added stress placed on your building process. Please email socialcare@pultegroup.com with some more information so our care team can look into the problems you are experiencing. ^Abby
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 2
excellent
- Mohamed E.
- Verified HomeBuyer
- September 11, 2019
- Richmond, TX
Easy and professional process to get mortgage on time before closing date. They keep trying to satisfy me and clear any comment we give. I appreciate the effort they did and definitely recommend if been asked.
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes
- Johnny P.
- Verified HomeBuyer
- September 11, 2019
- Saint Cloud, FL
I am very happy with my new home. My contacts responds quickly and resolve issues.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great quality at a reasonable price
- Lisa C.
- Verified HomeBuyer
- September 11, 2019
- Liberty Hill, TX
Easy process from start to finish. Standard included features were above average. Appreciated the many upgrade options and color choices available. Upgrades were somewhat pricey, though, which seems to be the same with most builders. Great communication during as well as after the home was completed. Responsive to any concerns and quick to address. Highly recommend!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lots of shortcomings and over promises
- Noor R.
- Verified HomeBuyer
- September 11, 2019
- Santa Fe, NM
Lots of mistakes and over promises. I have been waiting a few months for only the minor items to be corrected with no resolve. Some mistakes are irreparable after the build and some will put a big burden on living in the house as they are corrected
Pulte Homes responded:
We are so sorry to hear your issues have not been resolved in a timely manner. Please email socialcare@pultegroup.com and our care team will look into this problem. ^Abby
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 1
Great building experience with Pulte Homes!
- Christopher W.
- Verified HomeBuyer
- September 11, 2019
- Fishers, IN
We had a wonderful experience with Pulte. We would definitely recommend them to anyone looking to build a new home!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Surprise
- Anonymous
- Verified HomeBuyer
- September 11, 2019
- Mount Juliet, TN
I expected much better but its not worth.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
Pulte Homes - The Pulte team was very helpful through the entire process.
- Patricia C.
- Verified HomeBuyer
- September 11, 2019
- Naples, FL
The Pulte team was very helpful through the entire process. They were quick to respond to our questions and requests.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Responsiveness
- Anonymous
- Verified HomeBuyer
- September 09, 2019
- McKinney, TX
Responsiveness started off strong but got a little frustrating towards the end and after closing.
Pulte Homes responded:
We are sorry to hear you are having trouble getting in touch. If you have unresolved concerns, please email socialcare@pultegroup.com and our customer care team will work with you to get them addressed. ^Abby
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 3
Good Builder
- Anonymous
- Verified HomeBuyer
- September 09, 2019
- Orlando, FL
Pulte has been good about following up with issues and thankfully there were not many to begin with. In our experience they strive to go the extra mile and really try to help out. They are extremely busy as this is a popular development but appreciate what they have done for us. The only reason I gave 4 stars for the "Value for the price paid" is because these homes are more expensive than similar homes in the area, but........ We bought here anyway, as did many other folks.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great Home Building Experience
- Michael G.
- Verified HomeBuyer
- September 08, 2019
- Tucson, AZ
We had a lot of reservations at the beginning of the process and were anxious about what issues would come up and how they would be dealt with. Overall, our experience with Pulte was very good to excellent. I was impressed at how fast the process went; our actual closing date was 4 weeks earlier than the beginning of the committed closing window. We also have had great response to minor issues which have come up at our 30 day review. We have been very happy with Pulte's commitment to our satisfaction. Our only real issue was that there was poor coordination between Pulte and our pool ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - Brian the construction forman has been super
- Frank M.
- Verified HomeBuyer
- September 07, 2019
- Haslet, TX
Brian the construction forman has been super
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Finishes
- Anonymous
- Verified HomeBuyer
- September 07, 2019
- Las Vegas, NV
Good quality build, but trim and paint finished could be better.
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 4
Sun
- Kim A.
- Verified HomeBuyer
- September 07, 2019
- Surprise, AZ
Pulte employees are great to work with
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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