Pulte Homes Reviews

sales office was great in dealing with them. The problem is with the closing crew and not following up on customer request or even returning phone calls, text messages, etc. If pulte values their customers they should hire more people to handle the job requirements or hire personnel that do not ignore your phone calls.

Overall very happy with experience at Pulte. The construction manager stayed on top of the whole project, communicated very well and addressed any concerns raised. Although there were some minor issues within the first couple of weeks, they were addressed very quickly. It was a much different and better experience than that of a competitor in the same community of Inspiration.

love the home - very happy with it! Had to reach out to reschedule our initial 1st repair appointment (which took 3 weeks to get an appointment), but the person who came out was absolutely wonderful! - still waiting on sod - hopefully soon..

We love the house and the floor plan. We are not happy with the quality of work from some of the contractors but Pulte has been responsive to getting these issues resolved

the contractors that were used to build our home home didn't care about the workmanship very sloppy have a large list for warranty work to be done

Pulte puts together a beautiful home, very pleased with it. However, after just a few weeks already noticed a handful of areas where there wasn’t as much detailing in the final product as was initially portrayed. Would still recommend Pulte and purchase from them again.

Ali and Steve and the building tram were the only part excellent...the sales woman Jennifer was not good at all

Very disappointed with the responsiveness to issues

The bones of the house seem really good and high quality. They rush the finishes and so the stuff you see everyday and the imperfections get pretty annoying. They are supposed to take care of all of that within a year though, so we will see. The warranty seems decent. The price seems high, especially since everything is an upgrade. But this is Santa Fe, and everything is expensive so it was okay for Santa Fe. It’s definitely better than other areas of Santa Fe. But, you could get a lot more in other parts of N.M. and a heck of a lot more in TX.

It’s too early to tell but the quality of materials and workmanship seem to be very good. I was most impressed with the responses with their sales representative, Jolynn and their project manager, Arron, who where very responsive to any issues I had and followed up very quickly to my satisfaction. The people make the difference and that impressed me. I wished there could have been a little more flexibility at the design center. The process of picking options was a half day and once you lock in, you are pretty much set so do your homework there before you choose.

Love the home and layout with quality workmanship

Lot price is a direct cash in their pocket. Other than that, the quality of building is great, they are generally responsive to any post sales work, although maintenance requests can take a bit longer. Overall, recommended!

This is the second house that have purchased from Pulte during the last 15 years. Pulte did a great job overall. Everything was straight forward. No complications, no hassles.

Working with Nick & Anthony at Ashwood Crossing has been amazing !......extremely responsive & trustworthy.

Absolutely everyone from the Pulte Sales Team to the Mortgage Team to the Insurance Team to the Homebuilder/warranties walk-thru were so wonderful! They made the home buying process completely turn-key, pleasant and EASY. It was wonderful to buy a brand new home and have excellent customer service at every step. Thank you!

Absolutely love my new home at Preston Square!! The entire process was seamless and the build team led by Mark as amazing. Having been in my home for a few months, I have found it well worth the wait and it feels wonderful to come home daily.

We purchased a home this summer and our experience has been excellent. A super sales team, design group and a building team made it easy to buy Pulte.

Our sales consultant, site manager and customer care have all been great in our home buying process.

Overall the buying experience was great and the builder reps were very quick to get us in under our time restraint. In time I will be able to speak more on build quality and responsiveness to issues.

I had a great construction manager during the construction of my home, but once his survey was done and initial issues were remedied, I was given a second manager who took over. He did my 30 day inspection and took down all of our issues and havent seen or heard from him since. I will be reaching out to the old manager if i dont hear from this one soon.

I love this house

Very good experience from the start. Very friendly people to work with. Closed on June 14 and waiting on a couple of punch list items. Could be more responsive in this area. Overall a very positive experience.

We started the paperwork for our new home on January 28, 2019. We also worked with two other mortgage companies for our loan. We where putting 50% down and financing 50% with the intentions of paying the house off in 5 years. We got home on February 5, 2019, which I spent 2 complete days getting all the information to all the mortgage companies for their underwriting companies. After 2 weeks we where pre-approved for the loan with the other 2 loan companies and our own bank. Pulte mortgage people we worked with where Sally and Sarah. They were really great and went the extra mile to help us. We just kept getting asked for more information because we are self-employed. Who do they think employees get their W-2's from. THERE EMPLOYERS LIKE US. We had 6 times the money in one account to pay for the home, but they treated us like we where high risk. We had to provide 4 years income tax papers, 6 month bank statements, proof that we where a real business. We provided them with 4 year of income tax papers for each business. It just seemed like every other day we had to send more documentation. Our Vice President in our bank here, that we deal with on a daily basis, said that they were doing unethical practices. We kept being told that we where approved for the loan in underwriting, and then the next day Sally would call me and ask me for more information. We where to do the walk through and close on the house, July 5, 2019. The day of July 3, 2019, we received a call from the head of the Pulte Mortgage and she told us not to come down for the walk through, the our loan was still in underwriting. Our salesman John, which by the was is a wonderful person and a very helpful, honest guy, told us to come down and do the walk through anyway. We did and our job supervisor wasn't there and we did the walk through with another Job Supervisor. He was great. There were several things that need to be taken care of, like we had ordered the upgrade kitchen cabinets that were wrong, cut in our wood flooring, nails in the wall, paint on floor and glass shower doors, fan in master bathroom the bearing in the motor where bad, fingerprints in the varnish on the special ordered front door. We went back 2 1/2 months later and some of the stuff wasn't done yet. We called our job supervisor and he assured us that he would take care of the matter. Then we get a call from our salesman 1 day after we get home, and he said that the job supervisor said we have to go through customer care to get things fixed. I has been a really bad experience with this home. We built our current home that we own debt free of 6,000 square ft., that we hired all our contractors with the exception of the things that we own business for, and we had a great time with it. It was such a joy, and the home that we built through Pulte was just on stress moment after another. If we had to recommend anything to you, I would NOT GO THOUGH PULTE to mortgage your home. PLEASE read the reviews and they are true. I will say that all the people that we dealt with, where GREAT, except the mortgage company. ... More

I went with Pulte for everything - from the new home, to the mortgage, to my home owners’ insurance. It was a simple, seamless experience! I couldn’t be happier. Now..if only they would help me unpack my boxes! ;-)

We purchased our home in February, closed in July and moved in at the end of July of 2019. During construction, the house was always a total mess with garbage thrown everywhere and graffiti written on the slab. Prior to the house was not cleaned nor was it cleaned post-close. The issues that were noted on the walk-through were not addressed prior to move-in. We are now in the process (end of August) having the issues fixed. Our construction manager simply walked away and handed us off to customer service without completing the walk-through list.