Pulte Homes Reviews

Upon purchasing my home I was told about several walk through processes that would happen to ensure my satisfaction with the house. None of those meetings have been accomplished, and when multiple issues arrived including drainage issues and flooding the company was not available to speak on important foundational issues. I feel as though I was offered the moon and the stars at closing, and none of that has come into fruition. This has been an incredibly frustrating and disappointing process. I would appreciate it if somebody would call to address my concerns since I have been unable to get anyone to address the concerns that many of my fellow neighbors have also been unable to get addressed ... More

I was so excited to build with Pulte as we had purchased a model home from them three years ago. We had picked out the perfect lot and did over $100k in upgrades too! I had expected a few bumps in the road but not as many as we went through. To give you an idea we were supposed to close in December (we signed in June of 2018) and well we had about 5 closing dates and finally closed the end of June 2019. The quality of the home is poor and the craftsmanship is a joke. No one cares. It all went down hill after I went to look at the house and see that at the door of my walkout basement sat a pile of broken Concreate. We I walked in the plumbers were there jack hammering all the areas of the floor where any plumbing was. Apparently it didn’t pass inspection but Pulte poured the floor anyways. When I called anyone and everyone not a soul knew what was going on. It took The GM of sales a couple of hours to try and figure it out. He did and he had to tell us what happened. The bottoms of all my doors in the house are damaged and I was told “it’s the bottom of the door”, basically just deal with it. My hardwood floors all had specs of paint and drywall dust within the cracks that I had to clean off because the cleaners are a joke. We were told no water on your floors and no chemicals and I walked into my house prior to closing and it looked like the cleaners dumped water on it and they used chemicals on it. When I told someone the response was “they didn’t use chemicals”...I seen what they put in the bucket. I have a 7 ft retaining wall that wasn’t in my contract because no one listened to us when we told them “hey, you don’t have enough dirt it’s going to drop”. They poured the driveway and oh gee we were right. Anytime we had shown them anything as simple as adding more caulk around the windows we got “it’s Pulte standard” and wouldn’t go above and beyond to please us. We are moved in and now dealing with the property pins. Our back yard is t a perfect square in the way that they graded it and put sod down, it’s pie shaped. When we told Pulte’s field manager the response was “ it’s close enough”. Close enough to me is ok if it within a couple of feet but not when it’s about 30-40 feet. Here’s the kicker, when we signed I was told by every person including the General Sales manager that for every 3 homes that are sold the base price of the homes will go up $1,000. It did once and just after we closed the base price of all homes dropped $25,000! So, would I ever recommend them?? Probably not. ... More

This review doesn't allow me to put zero stars so I had to put one. I was lied to repeatedly by the salesperson and project manager saying that I would not hear the train inside of my townhouse if all my windows and doors were shut. I repeated it back to both of them and they said "YES". I have witnesses btw too. When the train goes by it's so loud it's difficult to carry on a conversation in my home or hear the TV....but that's not the worst of it....when I went on my walk thru the home was visibly not cleaned. It was filled with sawdust and construction debris so it was difficult to see the condition of my hardwood floors. I was told by the project manager that he would have everything cleaned by the time of closing. IT WAS NOT! I was there to move into the home with my movers and nothing had been cleaned. The project manager scrambled to get some cleaners...while my movers just sat there. Come to find out that hardwood floors could not be cleaned...they had glue all over them with boot footprints on them and they tried 3 times to clean them with a solution to get the glue off. They are trying for the fourth time next week to clean them. But that's not the only thing wrong with my $33,000 floors....There are big black streaks running thru the wood and the sample in the design center did not have any black marks...nor does the pictures on the Shaw website have any black marks in their hardwood. I have been fighting with Pulte for 6 weeks now. They have not paid for any of my relocation fees...ie hotel etc. They are refusing to replace my floors at this point. This has been so stressful for me. One of the reasons I bought a new house was to avoid this issue. I could just move my stuff into a brand new home. But that is not the case. I'm still deciding whether or not to get an attorney involved. Oh btw they will not furnish me with proof of the type of windows they put in the home (STC rating) showing that they complied with the city's Sound and Noise Study. They are untrustworthy, non responsive, horrible people that work there. I should have brand new floors and I should not have to be going through what I have been for the last 6 weeks. Still can't move in yet...and all my stuff is in my garage. But they are taking the stance that the home is livable so I should have moved in with all my stuff and moved all my furniture out of the home for the four times that the entire hardwood floors needed to be cleaned. This is a crazy thing to say!!! This is how they are getting away with NOT paying for my relocation or any expenses that I occur with homeownership as they see it as livable! Makes no sense at all ... More

This is the second home from Pulte we purchased because of the quality work based on the first one. Unfortunately, the quality of the workmanship and materials on this new house is so poor, we just can’t even compare to the first one or even some fixer uppers. Doors and door frames are refurbished with new paints over them but still can be seen visibility on the outside with dents and uneven surface. Most windows don’t seem new with serious scratches on the handle bars. Shower tub also with serious scratches. People not cleaning after themselves, which left paints in the kitchen sink and shower. The wall in the garage is made of the cheapest material I’ve even seen for a new build, if I had not asked the site manager to fix some of the stuff, one would not believe it’s a new house. All of the above plus other small details not worth mentioning, are just one would not expect for purchasing a brand new house. Minimum zero attention to detail and carelessness are how I would describe this new build. I would like to invite the senior leadership in Pulte headquarters to come check out the quality of work and see for themselves and tell me if this is what a new house should be nor would they be happy with it. I got tired of asking the site manager to fix this and that, I rather deal with it myself after work because I knew there was no way to demand further, which was going to waste a lot of my time, plus the site manager had a tight schedule and other demands from other home owners. On the flip side, the site manager was great. I’m just disappointed at the materials that Pulte decided to use for a new house, maybe it’s just mine. ... More

I absolutely love our new home, but am so not satisfied with the quality of the workmanship. Many items we noticed while our house was being built and brought it to the attention of the superintendent on more than one occasion. Nothing was corrected at that time and the trades continued working. When we did our first walk through these items once again brought to the attention of the superintendent. Still nothing corrected, and then another walk through. By this time the dry wall has been hung, kitchen counters are in and electrical and plumbing are all in and still the same issues have not been corrected. Electrical outlets covered with dry wall, the electrician not able to run the power full circle due to this. While I could overlook somethings, others I could not. Our $12,000 master shower, horrible workmanship and 6 corrections later we are still not able to shower in our master shower. Let's just say they would save money if they would do things right the first time or at the lease fix things right away rather than waiting until completion when they have to rip things apart. Seems like they're short handed and no one is watching, then the mad dash to finish on time. I'm bitter sweet with the experience and question if I'll ever do it again. ... More

I just wish I could have everything the way it was paid to be... I paid for the house completely with cash and I feel as if I’m not being treated fairly.

We are not happy about our experience with Pulte. There are so many issues I don’t know where to begin. Pulte could not close on agreed closing date, fireplace wrong stone color, lawn irrigation has leaks and wrong placement of irrigation heads, no mailbox for 6 weeks, no internet for 5 weeks, huge drainage problem backyard, dishwasher didn’t work, no water to refrigerator, did not clean house very well, sloppy careless work on just about everything, etc., etc., etc.

I really liked it when I toured the model house. However, after I moved in and living here for about couple months now, I am very disappointed that how poorly its made and there are so many little things that have issues. For example, our kitchen island is not leveled correctly, so when there is water spilled, it falls down to the edge and dropped to the floor. I hear so many spots that making squeeze noises on the floor. Master bathroom mirror outlet becomes broken itself due to too much tightening the volts I guess. There are so many little things that we're seeing it every day. How unsatisfied when you purchased the new home. Definitely not a good experience for us, first home buyers, and we already thinking of sell this home later in the future. ... More

Pulte homes are built so quickly and with the cheapest materials. They sacrifice quality for the sake of completing the home to turnover quickly to satisfy shareholders. I have a full page list of items that need to be repaired, a stained kitchen sink, a broken drawer, paint on tiles, hinges, carpet, dead plants, etc. Scheduled the repairs with warrantee department but they never showed or call. Found out later that AG was on vacation. Suggest looking at every tile, molding, well everything. before closing or buy from another builder.

Poor workmanship, untrustworthy, unresponsive to all issues

Very disorganized (if not a total mess) and stressful in your loan processing. Almost missed the deadline, and we had to switch program at the last minute. The actual footage is over 10% smaller than advertised.

Pulte warranty department never answers the phone, and when you leave a message they don't call back. I called them on Wednesday June 19, 2019 and today is July 1, 2019 and I still haven't received a call.

1. Sales person have NO sales experience and ZERO Knowledge home sales or options. 2. Sales person is very arrogant, NOT trustworthy, fabulist, her ultimate goal is MAKE MONEY in sales NOT providing accurate information. Lot of options were missed during the final selection process. This is very evident including- Pulte staff agrees with these comments. 3. Even though I had a realtor, in the final sales documents sales person did not include the realtor. 4. The Options were selected based on Model, but blu prints were developed completely different. ALL SURPRISES. 5. Does not provide option list for a selected home. Need to make separate trip for every question. 6. Sales person Sends threatening emails, this is unacceptable. 7. The first meeting with Field Manager, sales person ask for signing paper work from customer, then you add the text. Basically it a forgery. 8. The Model home and the blue prints are different, sales person or field manager cannot able to support to have chandelier as per the Model. 9. The substandard material - like lumber, windows, doors, baseboards, cabinets, appliances and several more. 10. The paint is a Joke, when you rub the wall, one can see the drywall. 11. Workmanship- the windows are crooked. Lots of squeaky floors, basement was flooded for several days, the floor is discolored. Adjacent Model Model next to my home is an example, due to that reason the basement is getting painted in grey. The entry had lot of scratches during the building process, the field manager should fix them. 13. Cutting the corners every aspect, did not clean and power wash the basement. 14. Bathrooms spout were broken. 15. The Whirlpool microwave and oven stopped functioning on the Day one after move in. 16. Cabinets upgrade -2 option material quality is worst. 17. Poor workmanship quality. 18. Option prices are very high with Substandard material. 19. Beware of sales person forgery practice. ... More

I’m disappointed with the way certain things were done in the home. Everyday I’m finding more and more things that weren’t done correctly

very bad customer service from builder manager , service people . Had issue with garage door , they saying we hit the door by car !! Very irresponsible builder

Poor customer set is and made k of professionalism

We need some repairs NOW and very poor quality compared to Pulte in Arizona

If you are considering a Pulte home, I would strongly encourage you not to! This experience has been nothing but a nightmare. Quality and attention to detail are severely lacking. After spending a significant amount of time after closing having contractors correct items, they actually have created more issues and damages because no one from Pulte is managing the process. Pulte relies in the homeowner to find things or otherwise they hedge on it being overlooked.

The home was not completed, had a gigantic list of cosmetic issues that weren't small. Very poor quality build, Pulte as a whole can care less about customer service. I would never recommend a Pulte home to anyone that I know and I would never consider purchasing a Pulte home in the future in any capacity. My advice.. Run....

Numerous problems during the construction, especially the quality control was very poor

We were very disappointed with Pulte in almost every step of the process. It started with the offer of incentives to use Pulte Mortgage which was not competitive and they changed their numbers on what our payment would be through an “honest” mistake. Needless to say we shopped around then and found much better rates/payment. Loan match guarantee? Promised- but couldn’t do. Work that was supposed to be finished prior to closing, was not. Spending hours of our time to get issues fixed. Not a positive experience.

All I can say is that I would never recommend Pulte to anyone ever! There is dried plaster and junk under the carpet so we step on bumps all over the floor, painting and trim work is terrible inside and out.. I can go on and on!!

Paint is very sloppy, a lot of carelessness.

This house is by far the worst quality build I have had in all my homes. We have safety issues in our yard that has not been correct after several requests. This is a common theme they do not follow through. Myself and other in our neighborhood agree that there is a lack of oversight on the subcontractors. The site supervisor do not roughly inspect the work completed. Our living room ceiling was not built according to plans and it is two feet lower. A bedroom closet was not built correctly so we lost closet space there. Our outside was not caulked or pained correctly. After one month in our home we have trim work popping around house don't settle that quickly. Sales team mislead us and gave us incorrect property information, we added upgrade that were not done to our expectations which are either errors or misleading the customer. Our realtor realtor was also upset on the numerous issues and lack of combination and timelines of corrections. Overall I would warn and new buyer. ... More

Very bad experience,I wish I never buy from this company ,from the moment they give you the keys ,nobody there to help you like the low voltage company,I need to have another company to fix they mistakes