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Pulte Homes Reviews
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What Real Homeowners Say About Pulte Homes
With an average rating of 4 stars, Pulte Homes is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 16121 verified homebuyers to give you an honest look at what it's like to build a new home with Pulte Homes. Read their unedited reviews, feedback, and complaints to help you decide if Pulte Homes is the right builder for your new home.
Customer Reviews
Good Builder
- Anonymous
- Verified Homebuyer
- September 09, 2019
- Orlando, FL
Pulte has been good about following up with issues and thankfully there were not many to begin with. In our experience they strive to go the extra mile and really try to help out. They are extremely busy as this is a popular development but appreciate what they have done for us. The only reason I gave 4 stars for the "Value for the price paid" is because these homes are more expensive than similar homes in the area, but........ We bought here anyway, as did many other folks.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great Home Building Experience
- Michael G.
- Verified Homebuyer
- September 08, 2019
- Tucson, AZ
We had a lot of reservations at the beginning of the process and were anxious about what issues would come up and how they would be dealt with. Overall, our experience with Pulte was very good to excellent. I was impressed at how fast the process went; our actual closing date was 4 weeks earlier than the beginning of the committed closing window. We also have had great response to minor issues which have come up at our 30 day review. We have been very happy with Pulte's commitment to our satisfaction. Our only real issue was that there was poor coordination between Pulte and our pool ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - Brian the construction forman has been super
- Frank M.
- Verified Homebuyer
- September 07, 2019
- Haslet, TX
Brian the construction forman has been super
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Finishes
- Anonymous
- Verified Homebuyer
- September 07, 2019
- Las Vegas, NV
Good quality build, but trim and paint finished could be better.
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 4
Sun
- Kim A.
- Verified Homebuyer
- September 07, 2019
- Surprise, AZ
Pulte employees are great to work with
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Awesome job!
- Christina B.
- Verified Homebuyer
- September 06, 2019
- Hutto, TX
Considering my very tight schedule in relocating to Austin, the Closing process was very efficient and processed in a timely manner! Thank you! :)
Pulte Homes responded:
We are so glad to hear that! Thank you for choosing Pulte Homes. ^AS
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte is Awesome!
- William R.
- Verified Homebuyer
- September 05, 2019
- North Las Vegas, NV
We recently relocated from Connecticut to Nevada and visited many communities for our new home and happily discovered Catalina in North Las Vegas by Pulte. The Catalina community exceeded our expectations in terms of quality and workmanship as well as the correct price-point to meet our new home budget. What a wonderful experience it was during the entire process of us acquiring our new dream home in Nevada. The sales staff was absolutely fantastic as well as the building staff and the Pulte Mortgage representatives. We also don't won't to leave out our exciting experience with Pulte's ...
Pulte Homes responded:
We are so pleased to hear that you are happy with your dream home from Pulte. We love that the process was smooth and exciting. Congratulations and welcome home!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - I am satisfied with the house.
- Sunder P.
- Verified Homebuyer
- September 05, 2019
- Chanhassen, MN
I am satisfied with the house.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Transition
- Mieczyslaw P.
- Verified Homebuyer
- September 05, 2019
- Ponte Vedra, FL
The whole team at Pulte Homes were very professional and accommodating.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Very Fast and Responsive
- Anonymous
- Verified Homebuyer
- September 05, 2019
- Lombard, IL
They were great, mostly kept to deadlines and built the house much faster than I expected. The quality was very good, but probably not "luxury" as described. The house shows beautifully, but everything is just a tiny bit smaller than it looks when you start living in it (showers, width of driveway, size of garage, dishwasher, sinks, etc) all feels smaller than it looks in the model. Very efficient, but I would not describe as luxury. Lots of things got pushed until after closing, but they are pretty good about keeping their promises and trying to respond to all issues.
Total Score 3
Quality 4
Trustworthiness 5
Responsiveness 5
Pulte Homes - Let homebuyer choose landscape plants
- Gilberto R.
- Verified Homebuyer
- September 05, 2019
- BUCKEYE, AZ
Let homebuyer choose landscape plants
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Wholesome experience
- Jaime J.
- Verified Homebuyer
- September 04, 2019
- Liberty Hill, TX
This being our first home Pulte really made the entire process easy and fun.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
Purchaser of model
- James E.
- Verified Homebuyer
- September 04, 2019
- Santa Fe, NM
We recently moved into a former model. Technically our home is out of warrantee for plumbing though not structural. Upon moving in we had some issues with plumbing but Pulte quickly resolved them. JJ a field supervisor got the house ready for us to move in and went above and beyond for us. Since moving in Matt and Brendan have responded to other issues that have arisen . We love our home and feel very blessed .
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
New home review
- Tosha R.
- Verified Homebuyer
- September 04, 2019
- Atlanta, GA
The home is relatively amazing. The contracted workers(painters, etc.) were pretty sloppy and didn’t pay attention to detail at all. Pulte and Georgia Power did an amazing job, but the painters and dry wallers etc. made a bit of a mess of a good thing. I would recommend the company, but they need to pick better workers.
Total Score 4
Quality 3
Trustworthiness 5
Responsiveness 5
Satisfied Buyer
- Anonymous
- Verified Homebuyer
- September 04, 2019
- Mount Juliet, TN
Awesome Experience
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Oakhaven is my new haven
- Bophear P.
- Verified Homebuyer
- September 04, 2019
- Kent, WA
I am impressed by the high standards that Pulte has placed in the building process of new homes and communities. The staff that I encountered were highly committed to upholding the same high standards and image. This was evident in their day to day work ethics. We were fortunate enough to have worked with Brian, Marilyn and Allen, all of which are the kindest, dedicated workers Pulte will ever have. Marilyn made the new home buying process so easy, Brian and Allen thoroughly guided us in all of the functionalities of the home during each of the building phases. All were responsive to ...
Pulte Homes responded:
Wow! Thank you so much for sharing your story. We love that you have found sanctuary in your new Pulte home. We wish you and yours all the best. ^Abby
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Outstanding
- Linda Y.
- Verified Homebuyer
- September 04, 2019
- New Hill, NC
In all my dealings with Pulte, they have been nothing but outstanding, from the sales team (Chad), mortgage company, financing and the builders team (Kelley)! I’d could not have been served better.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Paper thin walls.. but otherwise pretty nice so far. Ongoing construction is terribly messy.
- Anonymous
- Verified Homebuyer
- September 04, 2019
- Garland, TX
The walls are extremely thin. You can carry on conversations from one side of the house to another without raising your voice. And you don't have to bother going upstairs to talk to someone.. they can hear you right thru the floors. They could do a better job keeping the other construction sites clean. I've never seen houses under construction with so much mess around before. Other than that, it's nice being in a new house with new appliances. I'll definitely do more research into wall quality before I build another new house.
Pulte Homes responded:
Thank you for your feedback! We appreciate you taking the time to write this review and we will share your comments with our leadership team. Please feel free to reach out to us at socialcare@pultegroup.com if you have any other thoughts or concerns. --Sarah
Total Score 3
Quality 1
Trustworthiness 4
Responsiveness 4
Great experience with Pulte!
- Omar T.
- Verified Homebuyer
- September 04, 2019
- McKinney, TX
The building process was on time, the floor plan is beautiful, design center options were affordable. Also Pulte Mortgage was very helpful and professional.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Great experience, from dirt to home.
- Sean F.
- Verified Homebuyer
- September 04, 2019
- McKinney, TX
Sales people were knowledgeable and friendly. Building foremen who handles the building process were fantastic as well. They listened and reacted quickly to your needs. Closing was quick and easy with no popup surprises.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great experience
- Zubeen M.
- Verified Homebuyer
- September 04, 2019
- McKinney, TX
Pulte gave us a great finished product we love our home and neighborhood
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Quality of the workmanship is worst, on top of it, supervisor claims this is the way new homes, what more you can expect from it.
- Anonymous
- Verified Homebuyer
- September 04, 2019
- Apex, NC
need to improve the quality of the workmanship and vendors used, finishing is so bad, also may need some corrections to the design, From our experience of staying at Pulte home for 20 years, this new one, required lights on at couple of places even during the day, like entry from Garage area and on top floor near laundry room to master bed room area
Pulte Homes responded:
We are so sorry to hear you have had issues with your new home. Please email socialcare@pultegroup.com with your address and some more detail on the issues you are experiencing so we can work to resolve them. ^AS
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 1
Excellent build, excellent engagement
- Richard Y.
- Verified Homebuyer
- September 04, 2019
- PHOENIX, AZ
Excellent quality of home. Great follow through.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Parkside at Mason Mill
- Adam N.
- Verified Homebuyer
- September 04, 2019
- Decatur, GA
Competitive pricing and features from a market review, nice location. Negatives are the initial sales process and that many of the items promised prior to closing were not fixed...subsequent follow up has been poor after the sale was completed. Recommend allowing enough time to hold accountability on getting items fixed PRIOR to closing.
Pulte Homes responded:
We are so sorry to hear you haven't been happy with your experience. If you would like to discuss these issues more or for additional assistance regarding your home please email socialcare@pultegroup.com with your address and some more detail. ^AS
Total Score 2
Quality 3
Trustworthiness 2
Responsiveness 2
Pulte Mortgage and Warranty problems
- Rosemary S.
- Verified Homebuyer
- September 04, 2019
- Longwood, FL
Our Superintendent Tom was great! Our experience with Pulte Mortgage and Pulte Warranty has caused this to be a poor rating.
Pulte Homes responded:
We're sorry to hear that you haven't had a good experience with Pulte Mortgage and our warranty team. If you'd like to discuss this further, we're interested in learning more about what happened. You can get in touch with us at socialcare@pultegroup.com. --Sarah
Total Score 2
Quality 1
Trustworthiness 2
Responsiveness 2
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