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Pulte Homes Reviews

What Real Homeowners Say About Pulte Homes

With an average rating of 4 stars, Pulte Homes is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 16125 verified homebuyers to give you an honest look at what it's like to build a new home with Pulte Homes. Read their unedited reviews, feedback, and complaints to help you decide if Pulte Homes is the right builder for your new home.

Pulte Homes

has 4 out of 5 stars overall

16125 Reviews

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 3.9

Responsiveness 3.8

Customer Reviews

Average at best

  • Gregory C.
  • Verified Homebuyer
  • June 27, 2019
  • Richmond, TX

Do not close until all issues are resolved. We experienced a clogged sewer line from a worker's rag one week after moving in. Our AC is not working properly in June in Texas 1 month after closing. Punch list items are ignored, you'll need to handle them yourself.

Pulte Homes responded:
We're so sorry you've experienced these issues and we'd like to learn more so we can help. Please email us at socialcare@pultegroup.com. --Sarah

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 2

Overall satisfied

  • Steven L.
  • Verified Homebuyer
  • June 27, 2019
  • Tucson, AZ

Elected to use Pulte and it’s affiliates throughout the entire purchase process, a one stop shop approach requiring less action on our part. All individuals involved in the process were knowledgeable, professional and extremely helpful. Quality of finished house I rate better than average as some areas of workmanship were less than desired. Overall satisfied with our home buying experience with Pulte and our new home.

Total Score 4


Quality 3

Trustworthiness 5

Responsiveness 5

Excellent buying Experience!

  • Thomas N.
  • Verified Homebuyer
  • June 27, 2019
  • Summerville, SC

The Pulte team has been extremely responsive before, during and after the sale. I appreciate the quick response to any issues may have hd.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

I expected better Quality for the money I’ve spent

  • Aiyesha O.
  • Verified Homebuyer
  • June 27, 2019
  • Palm Springs, FL

I’m disappointed with the way certain things were done in the home. Everyday I’m finding more and more things that weren’t done correctly

Pulte Homes responded:
We're sorry to hear that you've had a disappointing experience and we encourage you to reach out to us at socialcare@pultegroup.com if you'd like to discuss this further. --Sarah

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Builder Ron was very helpful

  • Amparo S.
  • Verified Homebuyer
  • June 26, 2019
  • Saint Cloud, FL

Great experience

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Satisfactory not outstanding?!

  • Calum B.
  • Verified Homebuyer
  • June 26, 2019
  • Saline, MI

Some aspects really good and some woeful.

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 3

Happy Homeowner

  • Anonymous
  • Verified Homebuyer
  • June 26, 2019
  • Canton, GA

Obstacles overcome, issues addressed and satisfied. Positive outcome. Happy Homeowner!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Beautiful home and attention to customers

  • Patricia H.
  • Verified Homebuyer
  • June 26, 2019
  • New Hill, NC

Buying process was good. Overall Jose is wonderful. Attentive to changing demographics (aging population) and needs

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Its a Monet

  • Mike P.
  • Verified Homebuyer
  • June 25, 2019
  • Wylie, TX

Our house looks amazing at first glance, but we have noticed a lot of painting and workmanship issues. Mark has been very responsive to any repairs we have requested.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Overall a good experience

  • Anonymous
  • Verified Homebuyer
  • June 25, 2019
  • Austin, TX

The purchase process was easy and I feel confident that my home was constructed well. Working with my field manager was a breeze as was with my sales representative. We opted to finance through Pulte Mortage in order to take advantage of the incentives we were offered, and this was mostly hassle-free although there were times when our loan processor was difficult to work with and unclear regarding various requirements.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

So far So good

  • Teresa J.
  • Verified Homebuyer
  • June 25, 2019
  • Myrtle Beach, SC

We've only been in the house for 1 month but we absolutely love our home. Any issues we may have had before moving were addressed right away. Tom our Field Supervisor was the best, very attentive, and responsive always got back to us within the day!!!

Total Score 5


Quality 5

Trustworthiness 4

Responsiveness 5

C-Grade Subcontractors

  • Anonymous
  • Verified Homebuyer
  • June 25, 2019
  • Peachtree City, GA

Pulte homes are built using C-Grade Subcontractors at best, who are incentives-ed by quick turn over. Pulte Field managers advocate for the builders and reward poor quality work, and not work for the home owner. Much attention is paid to the model unit but not to the purchased homes. I would recommend hiring a private Project Manager and Inspection agency to oversee the construction.

Pulte Homes responded:
We're sorry to hear that you weren't satisfied with your experience and we encourage you to reach out to us at socialcare@pultegroup.com if you'd like to discuss this further. --Sarah

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 2

Happy customer

  • Franklin O.
  • Verified Homebuyer
  • June 25, 2019
  • Lutz, FL

Nothing is perfect. Yes, I had issues reported during walk through and after I moved to the new house. Everything is being take care by Pulte team and contractors. Joe my site manager seems to be more concern with issues than myself. His support has been amazing.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Pulte Homes - Felt like for the money that we spent, our house should have

  • Anonymous
  • Verified Homebuyer
  • June 25, 2019
  • SAN ANTONIO, TX

Felt like for the money that we spent, our house should have gotten a lot more attention to detail, workmanship, clean up of our home and yard area, before closing on our new home. Pulte has been good at fixing the major issues brought to their attention thus far. For that we are grateful.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 5

Pulte Homes - More than Satisfied

  • Anonymous
  • Verified Homebuyer
  • June 25, 2019
  • Peoria, AZ

More than Satisfied

Total Score 5


Quality 5

Trustworthiness 4

Responsiveness 4

Generally happy - but not tatally

  • Timothy N.
  • Verified Homebuyer
  • June 25, 2019
  • Johns Island, SC

Disappointing that we had to pay almost $2000 for a light gray paint throughout the house instead of the standard white - and its MATTE paint! You have no choice in finish. Every little nick and fingerprint shows. Don’t waste your money - repaint yourself. We’ve talked to other owners who just leave paintbrush and paint can handy for retouches before anyone comes over. That is crazy. Stove damaged upon install - hard to believe no one knew! I tried to bake and flames burnt the flooring underneath the stove. Took over a week to get a new one. The painters are very sloppy - paint on glass ...

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Impressive experience with Pulte Homes

  • Thomas O.
  • Verified Homebuyer
  • June 25, 2019
  • Saddlebrooke, AZ

I have nothing negative to say about our experience with Pulte Homes. This is the most solid well built house we have ever lived in. The people we dealt with were fabulous and very responsive to our questions and concerns. If I ever want to build another house (I love this one to much so I probably won't) but I would build another Pulte home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great experience

  • Harry D.
  • Verified Homebuyer
  • June 25, 2019
  • Plainfield, IN

Was a great experience. Met our needs. Overall very please.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

So far, very pleased!

  • Marguerite D.
  • Verified Homebuyer
  • June 25, 2019
  • Sudbury, MA

We've just moved into our new home and so far, are quite pleased with the quality and thoughtful design. Any questions that we had had, either prior or after moving in, have been answered promptly and thoroughly. Management took the time to explain our new heating and AC system, let us know about maintenance, and explained many other areas of our new home. Getting settled in could not have been easier!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent

  • Zachary D.
  • Verified Homebuyer
  • June 25, 2019
  • FLORENCE, AZ

Beautiful work

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Awesome gated community

  • Anonymous
  • Verified Homebuyer
  • June 25, 2019
  • Saint Cloud, FL

The whole buying experience with Pulte was so smooth.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

I love my new house!

  • Patricia Z.
  • Verified Homebuyer
  • June 25, 2019
  • Surprise, AZ

Everyone from sales through closing was very professional and helpful.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - Everything is great~

  • Xiaoying Y.
  • Verified Homebuyer
  • June 25, 2019
  • Ann Arbor, MI

Everything is great~

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

eh

  • Jared G.
  • Verified Homebuyer
  • June 25, 2019
  • Las Vegas, NV

Gorgeous neighborhood. Nice and quiet. Good sales staff. I kind of felt like I was being scammed by the mortgage company. The construction guy was a moron; he did not finished the final walk through list before closing. The majority of items are still unresolved a month later.

Pulte Homes responded:
Thank you for your feedback. We'd be happy to look into any unresolved issues if you email us at socialcare@pultegroup.com. --Sarah

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 1

From start to finish.

  • William R.
  • Verified Homebuyer
  • June 25, 2019
  • Flemington, NJ

Get all questions answered along the way so there are none after closing. Stay on top of things. Personnel were cooperative in reaching satisfactory conclusions. Sales staff friendly and professional, Regina. Design Center, Jill was helpful coordinating interior; Gary explain the process as thing developed. Craig is making everything correct the minor flaws.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

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