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Pulte Homes Reviews

What Real Homeowners Say About Pulte Homes

With an average rating of 4 stars, Pulte Homes is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 16146 verified homebuyers to give you an honest look at what it's like to build a new home with Pulte Homes. Read their unedited reviews, feedback, and complaints to help you decide if Pulte Homes is the right builder for your new home.

Pulte Homes

has 4 out of 5 stars overall

16146 Reviews

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 3.9

Responsiveness 3.8

Customer Reviews

Slow build but worth the wait

  • Lauren Z.
  • Verified Homebuyer
  • May 21, 2019
  • SAN ANTONIO, TX

I am in love with my new house. Colton, who took over my construction halfway through, was always there to answer any questions or address any issues I had. My house turned out gorgeous and all my friends want my floor plan now.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Just a great experience from start to finish!!

  • Jill B.
  • Verified Homebuyer
  • May 21, 2019
  • Saint Augustine, FL

From start to finish this company was the best. The employees all work together as a team. We love our new home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Overall great experience

  • Allison H.
  • Verified Homebuyer
  • May 21, 2019
  • ALVA, FL

Everything went great and according to plan. Our sales rep, field manager, mortgage group and title company were amazing. The only negative comment I have is the quality of work from the painter. It was disappointing seeing the finished product of work and quality that they did. I recently had to go and purchase more paint for both the outside and inside of the home to touch up his mistakes and where he forgot to paint.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

5124 bratton drive

  • Anonymous
  • Verified Homebuyer
  • May 21, 2019
  • Copley, OH

Very responsive on issues after closing

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Pulte Homes - Pulte is a one way street to no and is completely out of there

  • Merrill E.
  • Verified Homebuyer
  • May 21, 2019
  • Santa Fe, NM

Pulte is a one way street to no and is completely out of there depth building in Las Campanas.

Total Score 1


Quality 3

Trustworthiness 2

Responsiveness 1

Pulte Homes - Very Professional

  • Corey W.
  • Verified Homebuyer
  • May 21, 2019
  • Ann Arbor, MI

We were very satisfied with our Pulte home experience. Expectations were established from the beginning so there were no surprises along the way. The weekly updates from the Pulte staff were ideal. Zachary and Nick were always pleasant, responsive, and easy to work with throughout the process. We are very happy with the quality of the home. Pulte's ability to stand behind its warranty is very important to us as well. We would recommend Pulte to anyone looking for a reputable production builder.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Pulte Homes - We had the best experience with Pulte and the staff!

  • Nikki M.
  • Verified Homebuyer
  • May 21, 2019
  • Canton, GA

We had the best experience with Pulte and the staff!! We love our forever home and would recommend them to everyone we know!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Frustrated

  • Shane K.
  • Verified Homebuyer
  • May 21, 2019
  • Ponte Vedra, FL

There are a lot of little quality issues. I felt rushed through and not truly given a punch/quality walk through. Now have a safety issue and rather than discuss the issue with me people just showed up and in a poor attempt to fix without any notification the work was going to be preformed. I think communication has been horrible since we have closed.

Pulte Homes responded:
We're so sorry that your experience has left you feeling frustrated and we encourage you to reach out to us at socialcare@pultegroup.com if you'd like to discuss this further. --Sarah

Total Score 2


Quality 2

Trustworthiness 1

Responsiveness 2

Purchase of Pulte Home

  • Sajivan G.
  • Verified Homebuyer
  • May 20, 2019
  • Saint Cloud, FL

We are very satisfied with the purchase of our Pulte home. The Field Manager is a very able and pro-active person. Always willing to listen and ready to solve your problem. The same can be said for the Warranty manager. Had a few minor issues and was taken care of in a timely manner. Will recommend any buyer to purchase a home built by Pulte

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Pulte's home quality issues

  • Mahesh G.
  • Verified Homebuyer
  • May 20, 2019
  • Lutz, FL

Pulte did not meet our expectations with respect to the quality of workmanship of the house. There were so many drywall issues before closing which Pulte didn't bother fixing and asked us to close the home first and rest will be taken care right after closing. It's been 6 weeks since we moved in and our drywalls were not fixed as promised. They kept postponing dates and only performed temporary fixes and not resolving the issue as a whole. Due to this we are unable to settle down in the house as quickly as we could. If I could build a home all over again, I would go with a different builder.

Pulte Homes responded:
We're incredibly disappointed to hear that you aren't satisfied with your experience and appreciate you bringing these matters to our attention so that we can share them with our local leadership team. If we can assist with anything, or if you'd like to provide additional feedback, please email us at socialcare@pultegroup.com. --Sarah

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 2

Forever home

  • Anonymous
  • Verified Homebuyer
  • May 19, 2019
  • Rio Rancho, NM

The sales transaction, the build and the loan processing was super easy and without issues. The Pulte staff was very responsive throughout the build. I would recommend Pulte to anyone buying a home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Good Job

  • Catherine C.
  • Verified Homebuyer
  • May 17, 2019
  • Buckeye, AZ

Our Sales associate was excellent. Very knowledgeable about the homes, the products and services. Our Super (person in charge of overseeing our home) is excellent. He is very responsive to my call and texts, gets things done in a timely manner.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte: Great people!

  • Sheryl B.
  • Verified Homebuyer
  • May 17, 2019
  • Cottage Grove, MN

Every Pulte employee was a joy to work with from start to finish. All were clear, concise, professional, and friendly. Up until closing weekly updates were given and appreciated. In my opinion, workmanship and materials used are far from excellent. This includes sheet rock, paint, flooring, studs placed at 24 inches, lighting selections, and energy efficiency. The wind blows right through my front door. Since closing it had Ben difficult to get information and timelines for exterior work such as grading and concrete. The development is going to be beautiful and the location is perfect for me.

Total Score 3


Quality 2

Trustworthiness 5

Responsiveness 5

Safety issues

  • Esther H.
  • Verified Homebuyer
  • May 17, 2019
  • Strongsville, OH

Pulte responds to minor issues in a timely manner. However, I have no driveway, only rocks and front steps that are pressed wood. Very unsafe. Have lived here almost a month and they say “soon.” Why? It’s almost June. My back porch is about 4 feet off the ground. No railings.

Total Score 2


Quality 3

Trustworthiness 2

Responsiveness 1

3rd time Pulte customer and not Happy

  • Theodore C.
  • Verified Homebuyer
  • May 16, 2019
  • Canton, MI

3rd time building a Pulte home. This last home building experience was terrible. Workmanship was terrible and the materials used super cheap. Nothing was done on time. If you are not persistent nothing will get fixed. You hear the same complaints from the neighbors. No flexibility on adding options after the build is started. Example additional lighting when the electricians have not started wiring the house. I’m shocked Pulte would not reach out or try to accommodate a 3rd time customer. I would not recommend Pulte this time.

Pulte Homes responded:
We're incredibly disappointed to hear that you aren't happy with your experience and appreciate you bringing these matters to our attention so that we can share them with our local leadership team. If we can assist with anything, or if you'd like to provide additional feedback, please email us at socialcare@pultegroup.com. --Sarah

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

Great floor plan. Great Project Manager. Some disappointing sub-contractors

  • Craig H.
  • Verified Homebuyer
  • May 16, 2019
  • Fishers, IN

Overall, we love our new home. We were sold on the floorplan almost as soon as we walked into the home the very first time - we definitely feel like Pulte has listened to people and designed a home that truly works for families. Our Project Manager Ian was fantastic to work with - he kept us updated about the project and how we were progressing. He took care of the concerns we had and did everything in his power to ensure issues were resolved in a timely manner. Unfortunately, the cast of sub-contractors left something to be desired at times. We did not feel like some of the crews ...

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 5

Overall satisfied

  • Edward B.
  • Verified Homebuyer
  • May 16, 2019
  • Fort Myers, FL

Still have issues with the refrigerator and light switches in the kitchen. Also, master bath shower surround has scratches that need to be addressed.,

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Beware! Zero quality of workmanship!

  • Rahbn R.
  • Verified Homebuyer
  • May 16, 2019
  • Tucson, AZ

Do not buy a Pulte home unless you like fixing things yourself or having contractors coming and going once you move in. Our home was not nearly complete yet our scheduled closing was fast approaching. We were assured that it would be done in time. Pulte scheduled what they term as a "Build Quality Celebration" AKA final walkthrough 3 days before closing (side note - there was almost zero leeway as to the time and date Pulte required this to be done). The walkthrough was anything but a "celebration". The LACK of quality workmanship and things that were not complete was appalling! We made a ...

Pulte Homes responded:
Thank you for bringing this to our attention. We apologize that you had this experience and we will share your comments with our local leadership team. Please contact us at socialcare@pultegroup.com if you'd like to discuss your experience further. --Sarah

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Optimistic

  • David S.
  • Verified Homebuyer
  • May 16, 2019
  • Holliston, MA

Landscaping and hydro seeding could be more timely, outstanding issue on Dryer Wall Outlet resulting in potential Dryer Warranty Issue.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

Very dissatisfied with warranty work

  • Scott G.
  • Verified Homebuyer
  • May 15, 2019
  • Boca Raton, FL

We were rushed into a quick closing and we do not presently live nearby. So far, we are simply dissatisfied with the warranty department and their inability to resolve urgent issues quickly. We had a flood of water come through the front door May 6, in a rainstorm. It’s rain season and this isn’t fixed yet. This issue has not been taken seriously as we thought it should have been resolved by the end of that week the latest. We would say that we have some lack of trust with Pulte Homes. As well, it’s difficult to speak to anyone without a message machine. That’s not working too well either. ...

Total Score 4


Quality 5

Trustworthiness 3

Responsiveness 1

Pulte Homes - Not trustworthy, they ignore issues that are brought to their

  • Anonymous
  • Verified Homebuyer
  • May 15, 2019
  • Las Vegas, NV

Not trustworthy, they ignore issues that are brought to their attention. Rude foreman, lied to us several times. I will not buy from them again.

Pulte Homes responded:
We're so disappointed to see this and we'd like to hear more about your experience. Please send us a message at socialcare@pultegroup.com. --Sarah

Total Score 2


Quality 3

Trustworthiness 2

Responsiveness 1

Pulte is simply the BEST!!!

  • Jewel H.
  • Verified Homebuyer
  • May 15, 2019
  • Phoenix, AZ

Working with Pulte on my new home build was absolutely amazing. From the beginning of this process from the sales associate Nick to the project manager Ryan to the design team and especially all of the excellent construction workers who took out their time to pay attention to all of the special intricate details of my home. I would recommend Pulte to anyone looking to purchase a home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Surprisingly Amazing!!

  • Evelyn I.
  • Verified Homebuyer
  • May 15, 2019
  • SAN ANTONIO, TX

suburban tranquility, very country like setting, easily acceptable

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Very High Quality Home!! Thank You, Pulte!

  • Jason G.
  • Verified Homebuyer
  • May 15, 2019
  • Woodridge, IL

It was a pleasure working with Pulte Homes throughout the entire home building process. The Pulte team was easy to work with, responsive to questions and very helpful. If you’re looking to build a high quality, new home, I highly recommend Pulte. The company is truly a class act.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte review

  • Anonymous
  • Verified Homebuyer
  • May 15, 2019
  • Boca Raton, FL

We had a very pleasant buying experience with Pulte Homes at Boca Flores and we are very very happy with our new home! The sales team is very knowledgeable and helpful. We purchased a spec home from Pulte with many nice upgrades. Consider a spec home here if you need to move in soon.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

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