Pulte Homes Reviews
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What Homeowners Have to Say About Pulte Homes.
Pulte Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes 15877 homeowner reviews to learn why they are the right team to build your new home.
Pulte Homes
has 4 out of 5 stars overall
15877 Reviews
Customer Reviews
Great home buying experience
- Anonymous
- Verified HomeBuyer
- July 16, 2025
- Lockbourne, OH
Pulte team made my home buying experience simple.
Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're overjoyed to hear that you had a seamless and positive experience throughout your home-buying process! Congratulations on your new home and enjoy! ^KH
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Hard to get hold for repairs
- Marian L.
- Verified HomeBuyer
- July 16, 2025
- Las Vegas, NV
I love the home. Hard to get hold for repairs.
Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We are thrilled to hear that you are loving your new home. We're sorry to hear you've had difficulty reaching our team for repairs, and we understand how frustrating that can be. That said, we'd like to escalate your concerns to leadership, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 3
Quality 3
Trustworthiness 4
Responsiveness 2
Average
- Nagaraj R.
- Verified HomeBuyer
- July 15, 2025
- Manor, TX
Mortgage team stretched the time unnecessarily, they were keep on asking the same documents multiple times. The hand over/construction manager team doesn’t fix the items properly as they promised, the issues are still existing. The sales team Ms Sara is the best employee and she was 100% supportive. No one visited to hear back on open issues since the closing.
Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We're truly sorry to hear about your experience with our mortgage team and to learn you are experiencing concerns within your new home. We sincerely apologize for the lack of communication regarding your concerns and would like to make leadership aware of them. Please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 1
Great Experience
- Ian C.
- Verified HomeBuyer
- July 15, 2025
- Bonita Springs, FL
The new home purchase was a great experience, thanks to everyone at Pulte. The entire process was seamless and positive. Communication was outstanding.
Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a seamless and positive experience with our team! It's great to know that their communication helped make it such a great one. Enjoy your new home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Terrible
- Rodney B.
- Verified HomeBuyer
- July 15, 2025
- Shelbyville, KY
Builder did a terrible job then showed up at my house everyday asking me to give him a 9-10 rating. When sod was put down the crew put sod over a bunch of garbage after I told the builder to make sure the garbage was picked up. Door frames in the house are not flush, lots of pencil makes on the walls where they circled nail spots to fix but never fixed them. Found cigarette butts in the basement where workers were smoking in the home. Drywall has lines and grooves. For $400,000 this home should be perfect but it is not. I would like someone from Pulte to reach out so we can resolve these ...
Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your experience and sincerely apologize. We’re especially concerned by the lack of follow-through on clearly communicated requests, substandard workmanship, and the inappropriate behavior you encountered in your home. That said, we'd like to ensure leadership is aware of your concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 2
Quality 1
Trustworthiness 2
Responsiveness 1
The experience with builder was good
- Sharad A.
- Verified HomeBuyer
- July 15, 2025
- Raleigh, NC
The whole home buying experience was normal(as expected). The sales and construction teams were good, however I had bad experience with the mortgage team.
Pulte Homes responded:
Thank you for providing your feedback. We’re glad to hear that your overall home-buying experience met expectations and that you had a positive experience with our sales and construction teams. However, we’re sorry to learn that your experience with our mortgage team did not reflect the same level of service. Your feedback is important to us, and we’ll be sharing it with the appropriate team to help improve future experiences. Thank you again. ^KH
Total Score 3
Quality 3
Trustworthiness 5
Responsiveness 4
Barbara
- Barbara S.
- Verified HomeBuyer
- July 15, 2025
- LITCHFIELD PARK, AZ
Mortgage company was a nightmare to deal with. The sales office knew nothing. The construction manager got his good review from me and then ghosted me. I have tried reaching out to the service team to get some things fixed for about six weeks now and still, nothing is fixed. I feel like the materials used to build the house for cheap. And way overpriced. Overall disappointed.
Pulte Homes responded:
Thank you for sharing your feedback with us. We're truly sorry to hear about your experience with our mortgage company and the lack of communication from our teams. We sincerely apologize for the frustration this may have caused you. That said, we'd like to escalate your concerns to leadership and would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 1
STAY AWAY
- Juan M.
- Verified HomeBuyer
- July 15, 2025
- Lake Zurich, IL
I would never do this again
Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience did not meet your expectations. If there's anything we can do to help, please don't hesitate to let us know. Thank you again. ^KH
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Great house overall. Happy
- Monique P.
- Verified HomeBuyer
- July 15, 2025
- Queen Creek, AZ
Great house as a new build. Always some issues to resolve with a new house. Have positive vibes they will address at the one year mark without issue.
Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We're glad to hear that you are happy with the quality of your new home and enjoying it! We're confident our team will follow through and take care of those fixes. Thank you again. ^KH
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Bad experience with pulte mortgage and final walk through before closing
- Akshaya R.
- Verified HomeBuyer
- July 15, 2025
- Bolingbrook, IL
The guy Jinathan Roman who was giving a final walk thru was extremely annoying. He was constantly talking and not allowing us to really inspect the home during the walk through. He must be doing it knowingly so that issues get overlooked. The loan process thru pulte mortgage was painful, very poor communication.
Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We’re sorry to hear that your final walkthrough and loan experience did not meet expectations. Your feedback about the walkthrough process and communication with Pulte Mortgage is very concerning, and we appreciate you bringing it to our attention. We’ll be sharing your comments with the appropriate teams to ensure improvements are made moving forward. Thank you again. ^KH
Total Score 2
Quality 4
Trustworthiness 3
Responsiveness 5
Response staff
- Danial T.
- Verified HomeBuyer
- July 15, 2025
- Georgetown, TX
Pulte team is very responsive especially Guillermo who always goes above and beyond.
Pulte Homes responded:
Thank you for taking the time to provide feedback. We're thrilled to hear that our team has been responsive throughout your process. It's great to know that Guillermo went above and beyond in your experience! Enjoy your new home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Post closing support non-existent
- Robert K.
- Verified HomeBuyer
- July 15, 2025
- Lake Villa, IL
We closed in early April and were told we had no driveway or landscaping due to weather. Later we found out the Pulte was having contracting issues and it took 3 months to complete the work. Response to calls, texts, and emails was very poor. A week ago our neighbor's house burnt down and our house received significant damage. No one from Pulte had contacted us to see if we were OK. We love the community and have become increasingly aware that our opinion of Pulte is a common theme. Almost everyone we have met has shared similar sentiments. The good news is that it has create an odd common ...
Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We are truly sorry to hear about your experience, especially the lack of communication and support. The delay in your driveway and landscaping, compounded by poor follow-up, is unacceptable and we sincerely regret the frustration it caused. Your feedback highlights important areas where we must do better. Thank you again. ^KH
Total Score 2
Quality 3
Trustworthiness 1
Responsiveness 1
After purchase services are horrible
- Celal S.
- Verified HomeBuyer
- July 15, 2025
- Sunbury, OH
We experienced numerous issues, and the response time was very slow. Some of the problems remain unresolved. They provided many excuses, but honestly, most of them seemed unreasonable. You need to be assertive with your requests. I believe the main office is unaware of what is happening at the local sites, as it is a large company operating nationwide. I doubt the people at headquarters understand the situation here.
Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We're truly sorry to hear about the slow response times, unresolved issues, and the frustration you've faced throughout this process. We'd like the opportunity to learn more about your experience, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 3
Quality 2
Trustworthiness 2
Responsiveness 1
Judi
- Judi R.
- Verified HomeBuyer
- July 15, 2025
- Apache Junction, AZ
Morten was very friendly and knowledgeable. He was helpful with the whole buying process. He is still quick with responding to any questions I may have.
Pulte Homes responded:
Thank you for taking the time to share your feedback. We're thrilled to hear that Morten was knowledgeable and responsive throughout your entire home-buying process! Congratulations on your new home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Mi hogar
- Rita R.
- Verified HomeBuyer
- July 15, 2025
- Coachella, CA
Emocionada y agradecida con todos porq me pudieron ayudar en todo el proceso recorrido
Pulte Homes responded:
¡Gracias por compartir tus comentarios con nosotros! Nos alegra saber que nuestro equipo fue de ayuda durante todo tu proceso. ¡Disfruta tu nuevo hogar! ^KH
Total Score 5
Quality 5
Trustworthiness 4
Responsiveness 5
New home
- Anonymous
- Verified HomeBuyer
- July 15, 2025
- Osseo, MN
My family is very happy with our new home and i has been a great experience building a home with pulte.
Pulte Homes responded:
Thank you for taking the time to share your feedback. We're so glad to hear that your family is happy and enjoying your new home! Congratulations and wishing you many happy years ahead! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Omaira
- Omaira J.
- Verified HomeBuyer
- July 15, 2025
- Apollo Beach, FL
The whole process from beginning to end went smoothly. The builders team was great! All in all I would recommend Pulte Homes 100%!
Pulte Homes responded:
Thank you for taking the time to provide feedback. We're so glad to hear that your process from beginning to the end was smooth and enjoyable! We appreciate your kind words and your recommendation! Thank you again. ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Love the house
- Andrea M.
- Verified HomeBuyer
- July 15, 2025
- Monroe, NC
Prior to closing , appreciated the orientation and instruction for care of the home. Closing was excellent. Very happy with the value of the home. Very warm welcome by several Pulte representatives. Builder is awesome. Follow up customer service is poor.
Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We're so glad to hear that you felt well-prepared after the orientation, had a smooth closing, and are happy with the value and warm welcome you received. That said, we’re sorry to hear that your follow-up customer service hasn’t met expectations. If there is anything we can do to help, don't hesitate to reach out to us by emailing us at customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 3
Star Rating
- Anissa T.
- Verified HomeBuyer
- July 15, 2025
- Chatsworth, CA
Beautiful homes and we are very happy but there are definitely things they don’t have as sharp as Toll Brothers.
Pulte Homes responded:
Thank you for providing feedback for us. We're thrilled to hear that you are very happy with your new home! If there's anything we can do to help your experience, please don't hesitate to let us know! Thank you again! ^KH
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 5
Seamless experience
- Nicole C.
- Verified HomeBuyer
- July 15, 2025
- Tucson, AZ
Smooth process. The team was very responsive and helped get the information I needed along the way. Any issues identified, were addressed and handled promptly. Certainly recommend this team for those looking for a builder that demonstrates quality, service, and integrity.
Pulte Homes responded:
Thank you for providing feedback for us. We're thrilled to hear that you had a smooth and seamless process with our team. It's great to know that they were responsive and handled all of your concerns. We greatly appreciate your kind words! Enjoy your new home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Construction Process Stress Free
- Todd D.
- Verified HomeBuyer
- July 15, 2025
- Richmond Hill, GA
Our Construction Manager Jerry was wonderful. He was very attentive throughout all phases of construction. Living in another state made it difficult; however, Jerry made it stress free. The quality of the construction and building materials are a notch above the four builders that I have used to construct my homes in the past. All warranty requests have been addressed in a timely manner and effectively resolved.
Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're thrilled to hear that Jerry provided such attentive support throughout your homebuilding journey, especially while managing the process from out of state! It’s also wonderful to know that the quality of construction and materials exceeded your expectations, and that our warranty team has been responsive and effective. Congratulations on your new home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
So little attention to detail/low quality workmanship…
- Ronald S.
- Verified HomeBuyer
- July 15, 2025
- Saint Augustine, FL
I already have seven calls into our warranty folks. Seven different issues- all needles had there been more quality workmanship and attention to detail. …super frustrating.
Pulte Homes responded:
Thank you for providing feedback for us. We're truly sorry to learn that you are experiencing concerns with your new home and not getting proper follow up from our team. We'd like to make leadership aware of your experience and would appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 4
Quality 2
Trustworthiness 4
Responsiveness 4
Construction Manager
- Linda H.
- Verified HomeBuyer
- July 15, 2025
- Bonita Springs, FL
My Construction Manager, Chris, was very knowledgeable, attentive, & organized!! He was a pleasure to work with & on top of everything!!
Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We're thrilled to hear that you had a positive experience while working with Chris! It's great to know that he was knowledgeable, attentive, and organized throughout your process! Congratulations and welcome to the community! ^KH
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 4
Great Builder
- Reginald W.
- Verified HomeBuyer
- July 15, 2025
- Middleburg, FL
My wife and I enjoyed the Pulte experience. Our experience began with the sales agents, and included the financial specialist all the way to the construction manager. What a wonderful experience and we just love our new home.
Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We're thrilled to hear that you are loving your new home and had such a positive experience with us. It’s wonderful to know that our team helped make your experience enjoyable. Congratulations and wishing you many happy years ahead! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The loan process should have been better
- Krishnam T.
- Verified HomeBuyer
- July 15, 2025
- Lakeville, MN
I had very good experience with the purchase especially with Cathrine Kleve and all. The one think made me almost pull out was the loan process. This is the worst compared any other builders. The loan process should be improved a lot. They dragged to the very last minute asking for documentation and all and it doesn’t make any sense with all the documents they ask, even with people with 800 credit score.
Pulte Homes responded:
Thank you for providing feedback for us. We're glad to hear that you had a positive home-buying experience with Catherine and the rest of the team. We sincerely apologize for the frustration you experienced during the loan process, it’s clear we fell short in that area. Your feedback is appreciated and will be shared with our lending partners to help improve the experience for future buyers. Thank you again. ^KH
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
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