Pulte Homes Reviews
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What Homeowners Have to Say About Pulte Homes.
Pulte Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes 15877 homeowner reviews to learn why they are the right team to build your new home.
Pulte Homes
has 4 out of 5 stars overall
15877 Reviews
Customer Reviews
She’s so nice and friendly
- Leticia S.
- Verified HomeBuyer
- July 15, 2025
- Perris, CA
You guys are great and friendly
Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We're thrilled to hear that you had a positive experience with our team! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
There few issues after closing and not much response
- Anonymous
- Verified HomeBuyer
- July 15, 2025
- CUMMING, GA
I had few issues and builder is not getting fixed and I was following , they responded and but not provided any solutions, I just completed 2months in this new home.
Pulte Homes responded:
Thank you for taking the time to share your feedback. We're sorry to hear that you are experiencing concerns with your new home and a lack of response from our teams. We'd like to escalate your concerns to leadership, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 2
Good sales folks | good house | but poor workmanship
- Sourabh B.
- Verified HomeBuyer
- July 10, 2025
- Boyds, MD
I moved into my Pulte home about two months ago. Overall, the experience has been okay, but there have been several issues that I believe are worth mentioning: 1. Leaking shower – It took nearly two months to get this addressed, though it was eventually fixed. 2. Material quality – Some of the finishes feel quite cheap. For instance, the shower rods and towel bars keep coming loose. They’ve been fixed, but the poor installation quality makes this a recurring problem. 3. AC and hot water – Neither were working initially, but they were repaired fairly quickly. 4. Creaking stairs – The ...
Pulte Homes responded:
Thank you for taking the time to share your experience with us. We're glad to hear that you’re enjoying the community and that our service team has been responsive in addressing your concerns. That said, we truly regret the number of issues you’ve faced so early on and understand how disappointing it must feel when the build quality doesn’t align with your expectations. Please don't hesitate to reach out to as at customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information if we can support you in anyway. ...
Total Score 3
Quality 2
Trustworthiness 2
Responsiveness 3
Bad Quality
- Anonymous
- Verified HomeBuyer
- June 29, 2025
- Fairfax, VA
Build quality is really bad. Customer Care personnel is not effective in terms of responding.
Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We sincerely regret to hear that you are unhappy with the quality of your new home. We apologize for the lack of communication from our customer care team and would like to escalate your concerns to leadership. It would be greatly appreciated if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Quality home right we’re we needed one
- Mark C.
- Verified HomeBuyer
- June 24, 2025
- Libertyville, IL
We had a time crunch to make selections for the construction crews. The staff were helpful in making sure we could get in, which was a trick from 1,000 miles away. They kept us informed as the build progressed and had a video walkthrough since we were so far away. A couple electrical items were cleared up quickly after closing and we are happy with our selections.
Pulte Homes responded:
Thank you for taking the time to share your experience with us. We’re delighted to hear that our team was able to support you throughout the process. It’s great to know that the video walk-through and ongoing communication helped make things smoother for you, and that any post-closing concerns were addressed quickly! Thank you again. ^KH
Total Score 5
Quality 3
Trustworthiness 5
Responsiveness 5
Great home….poor follow up.
- John C.
- Verified HomeBuyer
- June 16, 2025
- Las Vegas, NV
This home was a great build and 98% done correctly. I would recommend Pulte to others. Compared to other home builders, this was a better experience. My only issues have been with the follow up after I moved in. Then things slowed down, didn’t get things fixed. Never provided promised items. Like missing shelve hangers. My first 30 days turned into passing items along and now having to fill out requests for service to get things serviced that were already promised to be fixed. So poor job on the delivery and follow up.
Pulte Homes responded:
Thank you for taking the time to share your experience with us. We’re so glad to hear that you’re happy with the quality of your home and that the overall build process met your expectations. That said, we sincerely apologize for the delays and frustration you've encountered with post-closing follow-up. We understand how disappointing it is to have promised items go unfulfilled and to face additional steps just to get previously discussed issues resolved. We would like to make leadership aware of your experience, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ...
Total Score 5
Quality 5
Trustworthiness 4
Responsiveness 1
Hawks Grove
- Brian H.
- Verified HomeBuyer
- June 13, 2025
- Riverview, FL
Starting with the sales team, then the construction team, closing team, and warranty team team, it has been a very simple and well-run process
Pulte Homes responded:
Thank you for taking the time to share your experience. We're thrilled to hear that you have had a positive experience with our sales, construction, closing, and warranty teams! It's great to know that your process was smooth and enjoyable! ^KH
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Rough
- Anna K.
- Verified HomeBuyer
- June 13, 2025
- Fairview, TN
Purchase - I felt pressure - I was told there weren’t many units like what I wanted But when I moved in and even until today it’s clear there are plenty! I was mislead about ability to use the yard (there is none) it’s nothing but a hill. The house itself is full of mysterious things! So far I’ve had issues with hot water, WiFi that required drilling, my AC has been repaired, The Carpets (vendor never called to schedule repairs) the Gutters that are affixed in the wrong direction (it’s been 5 days still waiting on vendor to call to schedule repairs) the concrete pour in the garage and ...
Pulte Homes responded:
Thank you for taking the time to share your experience. We truly regret to hear that your home and overall experience have not lived up to your expectations, especially given your positive history with Pulte in Florida. We sincerely apologize for the concerns you've raised, from issues with your yard, home finishes, and system malfunctions to the quality of craftsmanship and follow-up service delays. We would like to escalate your concerns to leadership and would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ...
Total Score 3
Quality 2
Trustworthiness 2
Responsiveness 1
Quality is Not up to the mark.
- Shiva M.
- Verified HomeBuyer
- June 12, 2025
- Charlotte, NC
Build quality is not what I expected. There few things that I can not mention here.
Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We are sorry to hear that the quality of your home is not up to your expectations. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. Thank you again. ^KH
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 2
Sr. Construction Manager
- Anonymous
- Verified HomeBuyer
- June 12, 2025
- Hilliard, OH
more focus in the finish will be much better such Paint for example. the exterior work need more planning and organizations.
Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We understand how important attention to detail is and we’re sorry to hear that these areas didn’t fully meet your expectations. Your comments are valuable and will be shared with our construction and quality teams to help us improve planning, execution, and finish work for future homes. Thank you again. ^KH
Total Score 4
Quality 4
Trustworthiness 3
Responsiveness 4
Danielle, our Sales Representative, was Five Stars!
- Elaine P.
- Verified HomeBuyer
- June 12, 2025
- Calabash, NC
We had a very positive experience with our Sales Representative, Danielle, but the Construction Manager was a poor communicator, and subsequently, as we have discovered later, and poor manager. (He is no longer employed at Pulte) We purchased a quick move in that was at the interior trim stage, and we were out of town buyers, and thus could not keep tabs on construction process. We have had difficulty with followup on service requests, using their required, touted, on-line problem reporting process. Pulte has a wonderful process, on paper, but the actual execution and chain of ...
Pulte Homes responded:
Thank you for taking the time to share your experience. We’re very glad to hear that Danielle provided you with a positive and supportive homebuying experience. That said, we sincerely regret that your interactions during the construction phase and post-closing service follow-up have not met the high standards we strive for. We would like to escalate your concerns to leadership and would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ...
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 2
Highly recommend Pulte Homes for value and workmanship
- Kevin B.
- Verified HomeBuyer
- June 11, 2025
- North Reading, MA
Customer care and attention to detail is the best!
Pulte Homes responded:
Thank you for taking the time to share your feedback for us. We're thrilled to hear that you've had a great experience with our customer care and attention to detail. We appreciate your kind words and your recommendation! Enjoy your new home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Good closing process
- Jeff J.
- Verified HomeBuyer
- June 11, 2025
- La Grange, KY
The home buying and closing experience was fast and seamless.
Pulte Homes responded:
Thank you for taking the time to share your feedback. We're thrilled to hear that your home buying and closing experience were smooth and seamless! Congratulations on your new home! ^KH
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Outstanding Service
- Terese G.
- Verified HomeBuyer
- June 11, 2025
- Anna, TX
Amazing Customer Service! Everyone has been great. Angel helped me through the sales process, Heather went above & beyond in my closing, & Lincoln did the same when it came to initial move-in issues. He responded within minutes each time I called him - even on the weekend - & he ensured that every issue was addressed. I have only had to contact Jessica (in Customer Care) once; however, I was impressed with her quick response and follow through. I have had a wonderful experience with Pulte
Pulte Homes responded:
Thank you for taking the time to share your feedback. We're thrilled to hear that your experience with our team has been such a positive one from start to finish. It’s especially great to hear how responsive and supportive the team was throughout your sales, closing, and move-in process. Thank you again and congratulations on your new home! ^KH
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Buyer
- Anonymous
- Verified HomeBuyer
- June 11, 2025
- Boyds, MD
Absolutely HORRIBLE workmanship. Building the house was a nightmare, my floor plan was messed up multiple times, my items that were installed were incorrect multiple times, the paint is cheap, the walls were not all the way sanded down, the work looks cheap and there are multiple things that still need to be fixed including the leaking pipes. Would love to share pictures if you give me a link to upload. Not worth the 1.2 million dollars and would not recommend to anyone I know.
Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We are truly sorry to hear that you are unhappy with your new home. We understand how frustrating it must be to face repeated errors, unfinished work, and ongoing repairs, especially in a home of this value. We would like to escalate your concerns to leadership and give you the opportunity to share your photos, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Review for our home with pulte
- Mohamed O.
- Verified HomeBuyer
- June 11, 2025
- Louisville, KY
Overall we are happy with the home. However, the more time we spend on our home, the more realize that the builder materials and workmanship isn't exactly as we expected. Paint is basic and cheap. Landscaping have issues that they don't agree to fix in full. We are starting to notice concrete issues as well that they want to patch up but to me it seems it's just covering bigger issues with the concrete.
Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're glad to hear that you're overall happy with your home, but we’re truly sorry to learn that some aspects have not met your expectations. Your concerns about the paint quality, landscaping, and concrete work are valid. We would like to escalate your concerns to leadership, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 3
Quality 3
Trustworthiness 4
Responsiveness 4
Abdul
- Abdul N.
- Verified HomeBuyer
- June 11, 2025
- Midlothian, TX
I love my house because of the design quality and everything.
Pulte Homes responded:
Thank you for taking the time to share your feedback. We're thrilled to hear that you love your new home, especially the design aspects and work quality! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Best home buying experience I've had
- Scott M.
- Verified HomeBuyer
- June 11, 2025
- ALVA, FL
Everyone at Pulte was great to work with, made the homebuying process about as seamless as possible. All concerns are address and really feel like I've bought with a qualitybuilder.
Pulte Homes responded:
Thank you for your taking the time to share your experience. We’re so glad to hear that your homebuying experience with Pulte was smooth and that you felt well-supported by our team every step of the way! It’s especially rewarding to know your concerns were addressed and that you feel confident in the quality of your new home. Thank you again. ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Value and Quality without having to choose!
- Clayton M.
- Verified HomeBuyer
- June 11, 2025
- San Marcos, TX
Often times these days you’re faced with having to rank quality, value, and professionalism in the order of importance to you. With my Pulte purchase, I never felt like I had to choose…I got them all at one stop.
Pulte Homes responded:
Thank you for taking the time to provide feedback. We're thrilled to hear that your experience with us delivered the full package—quality, value, and professionalism! Congratulations on your new home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Remote virtual buying
- Ronald H.
- Verified HomeBuyer
- June 11, 2025
- Punta Gorda, FL
Viewed house physically several times before purchasing with a virtual closing.lots of on line paperwork. No real walk thru until after closing, several issues needed to be addressed that were shown to agent before closing not addressed until we were present.
Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We appreciate you choosing Pulte and understand that completing a virtual closing with limited in-person walkthroughs can present challenges. We're sorry to hear that some issues raised before closing were not addressed promptly and only resolved after your arrival. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. Thank you again. ^KH
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 3
Working with Scott and Katherine was Outstanding!
- Austin B.
- Verified HomeBuyer
- June 11, 2025
- Surprise, AZ
We had an idea of the construction progress at all times and felt valued by Pulte! Their mortgage team and closing experience we also spot on, making sure we had our basis covered throughout. Relocating and building a new home was difficult but they did an amazing job focusing on our needs.
Pulte Homes responded:
Thank you for taking the time to share your experience! We're so glad to hear that you felt informed and valued throughout your homebuilding journey with us. Relocating and building a new home can certainly be a challenge, and it means a lot to know that our team helped make the process smoother and more reassuring for you. Thank you again. ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Smooth transaction
- Michael S.
- Verified HomeBuyer
- June 11, 2025
- Tucson, AZ
Pulte provided all the services we needed to purchase our new home. The financing, insurance, and closing were all as painless as one could hope for. We are very pleased with the build quality, floor plan, location and style of home
Pulte Homes responded:
Thank you for taking the time to share your experience. We are thrilled to hear that your experience was smooth and seamless. It’s also wonderful to know that you're happy with the build quality, floor plan, location, and style of your new home. Congratulations on your new home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Bought home in March
- Jan S.
- Verified HomeBuyer
- June 11, 2025
- Immokalee, FL
We worked with Christina from Pulte on our home in Avalon Park. She is very knowledgeable and went above and beyond in answering our questions and concerns making the purchase on our home smoothly and less stressful. Our home inspection went very well with Anderson who took care of every detail that needed attention. It was all completed in one day and he had the cleaning service come to clean our home so we walked in on closing day to a beautiful brand new clean home. Can t thank both of them enough!
Pulte Homes responded:
Thank you for taking the time to share your experience! We're delighted to hear that Christina made your homebuying journey smooth and stress-free with her knowledge and dedication. It's wonderful to know Anderson ensured every detail was addressed during your inspection and went the extra mile to have your home beautifully cleaned before closing day. We appreciate your kind words, enjoy your new home! ^KH
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Mr
- Michael W.
- Verified HomeBuyer
- June 11, 2025
- Noblesville, IN
Good experience first time homebuyer. Bryam, Obie, Christa, and Nick did a great job.
Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We are thrilled to hear that you had a positive experience with us, especially as a first-time homebuyer. It’s great to know that Bryam, Obie, Christa, and Nick helped make the journey a smooth and memorable one. Enjoy your new home! ^KH
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Terrible experience
- Anonymous
- Verified HomeBuyer
- June 11, 2025
- Sanford, FL
Last minute change in closing costs to offering incentives to investors at 5.75 but making the investors that trusted the brand to pay for points at 6.5-6.75 rate is insane. Lost my trust in pulte . Never felt stressed in buying a home with any other builder like how I felt on this home. Prices do go up and down but if an incentive of interest rate1% less than what you offer to new investors to investors who have not closed, ethically what you did by not matching the rates is absolutely wrong
Pulte Homes responded:
Thank you for taking the time to share your experience with us. We’re truly sorry to hear that the changes in closing costs and interest rate incentives led to such frustration and a loss of trust — especially during what should be an exciting time. We would like to escalate this to leadership and would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 1
Quality 2
Trustworthiness 1
Responsiveness 2
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