Pulte Homes responded:
Thank you for sharing your feedback. We’re truly sorry to hear that your experience with us did not meet your expectations. We would like to learn more about your experience so that we can help in anyway, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 1

Quality 1

Trustworthiness 1

Responsiveness 1

An exceptionally honest, responsive and knowledgable builder

Anne M.
Verified HomeBuyer
June 04, 2025
Aurora, CO

The builder, Chris, is second to none in terms of responsiveness, knowledge and follow through to make sure there were no surprises. Highly recommend him. Also, Ete is very responsive and helpful way beyond the selling process. We are moving from a high end custom home so when I rate the workmanship and materials it is in comparison to a whole other level of construction. Pulte does an okay job and we are very happy as there are no surprises.

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're thrilled to hear that Chris was responsive, knowledgeable, and helped ensure a smooth, surprise-free experience. It's also wonderful to know that Ete continued to support you well beyond the sales process. We're so glad to hear that you are happy with your new home overall! ^KH

Total Score 4

Quality 4

Trustworthiness 5

Responsiveness 5

Trustworthy and easy to communicate

Noreen J.
Verified HomeBuyer
June 04, 2025
Fairburn, GA

Easy to receive information about anything.

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We’re glad to hear that accessing information was easy and convenient for you. Our team strives to provide responsive and helpful service, and it’s wonderful to know that we met your expectations. ^KH

Total Score 4

Quality 4

Trustworthiness 5

Responsiveness 5

Owner

Maria F.
Verified HomeBuyer
June 04, 2025
Bonita Springs, FL

Very happy To be part of the Community but I am still missing my front tree

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We are so glad to hear that you are enjoying your new community! However, we apologize that you are still missing a tree in your front yard. We would like to make leadership aware of this, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

A seamless process!!

Laurel D.
Verified HomeBuyer
June 04, 2025
LITCHFIELD PARK, AZ

August 2024: I walked into the front office stating just what I was looking for. Eric took us to a house almost completed. Being clear of distractions I immediately could see this is exactly what I was looking for. Small house with little yard. Two days later I chose lot and made a down payment. Eric offered up Bill’s name to help sell my current home. He and team were excellent with a quick sell. April 26, 2025 Sind escrow and paid cash for new home. My construction managers (2) were very helpful and informative. First was Billy then Danny. Danny was most helpful with the final ...

Pulte Homes responded:
Thank you for your wonderful review. We’re thrilled to hear that Eric, Bill, Billy, and Danny each played a key role in making your homebuying journey smooth and enjoyable. It’s great to know that from the moment you found the right home to move-in day and beyond, the team was responsive, supportive, and committed to delivering a great experience! Thank you again for your kind words, enjoy your new home! ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

The sales and construction people were great.

Stephen K.
Verified HomeBuyer
June 04, 2025
ALVA, FL

We were very happy with the sales agent, Hanna! She was extremely helpful and was very responsive to our questions. The construction team has been very responsive as well.

Pulte Homes responded:
Thank you for providing feedback for us. We are thrilled to hear that Hanna was so helpful and responsive throughout your process! Also, it's great to know that the construction team has been responsive as well. Thank you again and enjoy your new home! ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Stay away

Anonymous
Verified HomeBuyer
June 04, 2025
Magnolia, TX

The sales rep, mortgage lender were all very nice. The problems came after. The contractor did not fix everything he said he would. He then ghosted us. We had to file warranty claims and of course they couldn’t all come at the same time so I had to take multiple days off from work and one time a worker stepped through our ceiling causing another thing that needed to be fixed. I finally just gave up. The counter tops chipped (in like three different spots) in the first two months. We were told the counter tops were very durable but obviously not. Tried filling a warranty claim and was denied. ...

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We're truly sorry to hear about your experience, this is far from the standard we aim to uphold. While we’re glad your interactions with our sales and mortgage teams were positive, we deeply regret the challenges you faced after closing, from unresolved repairs to the warranty process and communication breakdowns. We would like to make leadership aware of your experience and would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 3

Quality 2

Trustworthiness 2

Responsiveness 2

So extremely disappointed

Vanessa S.
Verified HomeBuyer
June 04, 2025
Lewis Center, OH

The sales experience went exceptionally well. My sales person was extremely responsive and follow through was fabulous. My issues all arise from the work of the vendors as detailed work was not completed at final pre-closing walk through nor has it been followed up as promised post closing. I am beyond frustrated and so disappointed.

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a positive experience with your sales representative. It's great to know that they were responsive and helpful along the way! That said, we’re truly sorry to hear about the frustration you've experienced with the incomplete vendor work and lack of follow-up after closing. This is not the level of quality or service we strive to deliver, and we understand your disappointment. We would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 3

Quality 2

Trustworthiness 2

Responsiveness 1

Expensive, not perfect, but very responsive!

Priscilla D.
Verified HomeBuyer
June 04, 2025
Albuquerque, NM

I recently purchased a quick-close home with Pulte. I can’t comment on the design process. The sales team was very responsive and helpful before and after the process. They allowed me access to the home to get windows measured for blinds prior to close. The construction manager walked me through the home and explained the ins and outs very well. When I moved in the shower leaked, the dishwasher leaked and the AC didn’t turn on. The warranty team was extremely responsive. The AC was fixed in a matter of hours and the leaks were fixed quickly as well. Overall, I worry about the resale value of ...

Pulte Homes responded:
Thank you for sharing your experience with us. We're glad to hear that our sales team and construction manager provided helpful support throughout the process. While we regret to hear that you encountered some concerns, we're glad to hear that our warranty team responded quickly to address them. Thank you again. ^KH

Total Score 4

Quality 4

Trustworthiness 4

Responsiveness 5

Be wary

Zachary M.
Verified HomeBuyer
June 04, 2025
Hilliard, OH

We moved into our new home 3 months ago. There have been multiple issues since we moved in. These include electric hookups for lights being buried under drywall, the air conditioning not being fully hooked up and requiring additional parts to be ordered to fix it, and the concrete cracking on my front porch after a month. The service department after the closing made me wait for 3 weeks before I even got a response when I brought these issues up. Be wary is my advice as they charge a premium price for these homes but skimp on the quality.

Pulte Homes responded:
Thank you for taking the time to share your experience. We sincerely apologize for the issues you've experienced since moving in. This is not the level of quality or service we strive to provide, and we understand your frustration. We would like to make leadership aware of your experience and would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 2

Quality 2

Trustworthiness 3

Responsiveness 2

Outstanding Experience with Pulte Homes and Exceptional Guidance from Diana

Jose F.
Verified HomeBuyer
June 04, 2025
Orlando, FL

We recently had the pleasure of working with Pulte Home Builders and could not be more satisfied with the entire experience. From the quality of the construction to the professionalism of the team, everything was handled with care and attention to detail. A special mention goes to Diana, who was absolutely outstanding throughout the entire process. As our advisor, she was knowledgeable, responsive, and truly cared about helping us find the right home. Diana took the time to understand our needs and guided us every step of the way with patience and professionalism. She made what could have ...

Pulte Homes responded:
Thank you so much for your wonderful review! We’re thrilled to hear that your experience with us was such a positive one, and we’re especially grateful for your kind words about Diana. It's wonderful to know that she goes above and beyond to support her homeowners, and we’re so glad her knowledge, care, and dedication made your journey smooth and enjoyable! Thank you again for your kind words and your recommendation! ^KH

Total Score 4

Quality 4

Trustworthiness 4

Responsiveness 5

Disappointed with the Build Process – Would Not Do It Again

Joseph D.
Verified HomeBuyer
June 04, 2025
Okatie, SC

While the final product looks nice on the surface, my overall experience building with Pulte was frustrating and disappointing. From the beginning, key design elements were either poorly explained or not presented at all — including options like stair trim, siding choices with certain layouts not available and a natural gas line out back. I later found out these could have been included if I’d been properly informed during the design phase. The mortgage process through Pulte’s preferred lender was also a nightmare, adding unnecessary stress to an already difficult build. Midway through ...

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We're truly sorry to hear that your homebuilding experience did not meet your expectations and that miscommunication and quality concerns impacted such an important milestone. While we’re glad to hear our team has been responsive and able to address many of the issues, we know that doesn’t erase the frustration you experienced. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. Thank you again. ^KH

Total Score 1

Quality 1

Trustworthiness 1

Responsiveness 1

Far from ideal

Curtis W.
Verified HomeBuyer
June 04, 2025
Dublin, OH

Where to start? Sales associate misrepresented completion date, closed 90 days after date we were told. Massive delays and no one would communicate realistic expectations. Building lead told us he would reimburse for extra expenses incurred due to delay, but never told us it would be taxed. Quality just average, floor had massive issue that had to be fixed twice after move in. Couldn’t get garbage service at property for over two months. Was told we would have driveway paved in May, but still waiting on that. The list goes on, but tired of typing.

Pulte Homes responded:
Thank you for taking the time to share your experience. We’re very sorry to hear it has been so frustrating. We understand how delays, lack of clear communication, and unresolved issues can impact your confidence and enjoyment in your new home. That said, we would like to ensure leadership is aware of your concerns, it would be greatly appreciated if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 2

Quality 2

Trustworthiness 1

Responsiveness 2

You Bought it, its Your Problem

Paul B.
Verified HomeBuyer
June 04, 2025
Scottsdale, AZ

Be careful, get everything in writing! They will promise you everything but then not deliver as promised, unless its in writing !

Pulte Homes responded:
Thank you for taking the time to share your experience. We're truly sorry to hear that your experience left you feeling uncertain about the promises made during the process. We would like to help, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 3

Quality 3

Trustworthiness 2

Responsiveness 2

Laughable

Patrick H.
Verified HomeBuyer
June 04, 2025
Brownsburg, IN

well we’re to begin I’ve submitted over ten tickets in not even 2 months of living in my house !! Good thing Mr. Pike is such a great employee or your company would be even worse ! Your project managers are a complete joke and do not care one percent about anyone that has already purchased a home , O and my back door lock has stopped working for the second time in the two months I’ve lived here bravo , your a company who only cares about making $ and not helping the people who buy your homes , again besides Mr pike who is excellent I’d say I’m very disappointed with pulte and would not ...

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We’re truly sorry to hear about the challenges you’ve faced so early in your homeownership journey. That’s not the experience we aim to provide, and we understand how frustrating this must be. We’re grateful for your kind words about Mr. Pike, it's clear he has made a meaningful impact, and we appreciate you highlighting that. Your concerns about our project management and warranty responsiveness are being taken seriously, and we’d appreciate the opportunity to address them directly. We would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 3

Quality 2

Trustworthiness 1

Responsiveness 5

Warranty

Patrick D.
Verified HomeBuyer
June 04, 2025
Fairview, TN

Good luck having a rapid response to warranty issues!!

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We are truly sorry to hear that there has been a delay in response to your warranty issues. We would like to learn more so that we can help address your concerns. It would be greatly appreciated if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 3

Quality 2

Trustworthiness 2

Responsiveness 1

Overall good but builder is not up to the mark

Ajay P.
Verified HomeBuyer
June 04, 2025
Apex, NC

Overall good buying experience and good process. But unfortunately I had very bad experience with the builder Mr. Chris who was always behind his Closing reviews. He blocked my phone number when I delayed my reviews since my repairs were pending and he was not trustworthy. Flooring work for my house is terrible, otherwise all good so far. Thanks

Pulte Homes responded:
Thank you for providing feedback for us. We are glad that overall, you had a good experience working with us. However, we're truly sorry to learn about the difficulties you encountered during the construction phase, particularly in your interactions with Mr. Chris. This is not the level of professionalism or service we strive to deliver, and we take your concerns very seriously, especially regarding communication and the quality of the flooring. We would like to learn more about your experience and help address any ongoing concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 4

Quality 3

Trustworthiness 3

Responsiveness 4

If I ever buy again, you better believe I’ll be looking for a Pulte home. 10/10 experience.

Mary P.
Verified HomeBuyer
June 04, 2025
Spring Hill, FL

We had an incredible experience building our home with Pulte, and I cannot recommend them highly enough. From day one, the team, Nick, Alex, and Preston, was exceptional. They provided consistent weekly updates with photos throughout the entire build process, never missing a single one. That level of communication gave us total peace of mind. What truly sets Pulte apart is their unwavering commitment to quality. They constantly went above and beyond to make sure every detail was perfect before move-in. A great example? When our appliance vendor failed to deliver the fridge on time, the ...

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We’re absolutely thrilled to hear that your experience building with Pulte was a 10/10. It's great to know that Nick, Alex, and Preston made such a meaningful impact with their dedication, communication, and craftsmanship. Thank you again for choosing Pulte and for your recommendation, we truly appreciate it! ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

omar and sondra

Omar T.
Verified HomeBuyer
June 04, 2025
Columbia Station, OH

takes a long time to resolve problems

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We are so disappointed to hear that you are not receiving prompt follow up on issues in your home. That said, we would like to make leadership aware of your concerns and help resolve them, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 1

Quality 1

Trustworthiness 1

Responsiveness 1

Sales team was exceptional from beginning to end

Divya D.
Verified HomeBuyer
June 04, 2025
Orlando, FL

Not at this time.

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're so glad to hear that you had such a positive experience with our sales team! If we can assist with anything, or if you'd like to provide additional feedback, please don't hesitate to reach out to us at customersupport@pultegroup.com. Thank you again. ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Overall pretty good

Bradley M.
Verified HomeBuyer
June 04, 2025
Leesburg, VA

I recently purchased a home, and while the overall structure and layout are great, I’m somewhat disappointed with the finishing touches. The contractors that do the caulking are terrible at their work. It has taken them multiple times to caulk our main shower, without leaving holes in the caulking.

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're glad to hear you're happy with the overall structure and layout of your new home, but we’re sorry to learn about the ongoing issues with the shower caulking. We would like to ensure that leadership is aware of your concerns and would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 4

Quality 3

Trustworthiness 4

Responsiveness 3

Kim....sales. Logan...construction. I have already forgotten the senior closing agent's last name.

Patricia C.
Verified HomeBuyer
June 04, 2025
Zephyrhills, FL

Sales and Construction personnel were great. All very knowledgeable, attentive and responsive. The closing side fell short. Our senior agent felt put out at some very mundane requests. Overall we would consider a repeat buy with Pulte if we were ever again in the market.

Pulte Homes responded:
Thank you for sharing your experience with us. We’re so glad to hear that Kim and Logan provided excellent support throughout your sales and construction journey! That said, we regret that your closing experience didn’t reflect the same level of attentiveness, and we appreciate you bringing this to our attention. Thank you again. ^KH

Total Score 5

Quality 4

Trustworthiness 4

Responsiveness 4

4 out of 5

Anonymous
Verified HomeBuyer
June 04, 2025
Pittsboro, NC

Pretty smooth process for buying. We bought another persons house who backed out so I can’t speak to the materials selection process. We had to move our closing date back a day because final inspections weren’t done, which was stressful coordinating a cross country move. Then we had a plumbing issue on night one with water coming out of a ceiling vent but they were there the next day to help fix it. We’ve been in the house just over two months and have noticed some issues with quality.

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We are glad to hear that you had a smooth buying process. That said, we’re sorry for the delay in your closing date and understand how stressful that must have been—especially when coordinating a cross-country move. We are disappointed to hear that you experienced concerns with your plumbing, we are glad to hear that our team responded quickly and resolved the issue. We would like to make leadership aware of your experience and would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 4

Quality 4

Trustworthiness 4

Responsiveness 4

Poor communication

John B.
Verified HomeBuyer
June 04, 2025
New Albany, OH

Finish work that was promised prior to closing was not done. We have been in the home 2 months and there has been little or no communication regarding completion of the drive (now done), irrigation system, sod. Gutter system was completed yesterday with no notice to us which may complicate installation of our planned concrete patio. Yard was rough graded several weeks ago and both neighbors sod and irrigation systems were disturbed at great inconvenience to them. Experiencing problems with water intrusion into porch area. Inspection completed and it determined there is a row of missing ...

Pulte Homes responded:
Thank you for taking the time to share your experience. We’re truly sorry to hear that your post-closing process has not met expectations, especially given this is your second Pulte home. We understand how frustrating it is to deal with delays, lack of communication, and disruptions to your plans. Your concerns regarding the roofing, patio preparation, and unfinished landscaping are important and we want to ensure leadership is aware of them. Please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 3

Quality 3

Trustworthiness 2

Responsiveness 2

They will not accept responsibility for items needing attention after closing.

JoAnne M.
Verified HomeBuyer
June 04, 2025
Bradenton, FL

They are terrible about taking responsibility after closing.

Pulte Homes responded:
Thank you for taking the time to share your experience with us. We’re truly sorry to hear that your concerns after closing have not been addressed. We would like to make leadership aware of your experience and help with these concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 2

Quality 3

Trustworthiness 2

Responsiveness 1

Display

Pulte Homes Reviews

What Homeowners Have to Say About Pulte Homes.

Pulte Homes

Customer Reviews

house quality, warranty service,loan depart are not good

An exceptionally honest, responsive and knowledgable builder

Trustworthy and easy to communicate

Owner

A seamless process!!

The sales and construction people were great.

Stay away

So extremely disappointed

Expensive, not perfect, but very responsive!

Be wary

Outstanding Experience with Pulte Homes and Exceptional Guidance from Diana

Disappointed with the Build Process – Would Not Do It Again

Far from ideal

You Bought it, its Your Problem

Laughable

Warranty

Overall good but builder is not up to the mark

If I ever buy again, you better believe I’ll be looking for a Pulte home. 10/10 experience.

omar and sondra

Sales team was exceptional from beginning to end

Overall pretty good

Kim....sales. Logan...construction. I have already forgotten the senior closing agent's last name.

4 out of 5

Poor communication

They will not accept responsibility for items needing attention after closing.

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