Pulte Homes Reviews

Great experience from start to finish

Overall I am happy with my experience with Pulte but I had some issues which I was not expecting to have. They addressed most of them but still working on some of those. It is disappointing to deal with some of the items after you sign your house's closing documents.

Have great experience with Angela and Jeff . Their willingness to help and quality of person is outstanding.

Positive experience! Would recommend PULTE !

The upgrade options are very expensive compared to other builders. The default items installed are very cheap in quality. Overall not satisfied.

I truly had a great time working with Pulte. From the initial walk in conversation with the sales team and with the follow-up conversations I was highly impressed and Pulte defined the term " Excellent ". I would highly recommend Pulte and if I could I would buy another home from Pulte!!!! I truly had a great experience with Pulte and all of their staff members!!!!!

Building process went very smooth. Would have been a better process if the sales associate was a little more knowledged on their homes.

Quality is OK, some of their contractors had quality issues, as in porch patio cracks. when I went to cook in the oven on the new Whirlpool appliance, it would not shut off. Called Whirlpool, and it just got fixed a week ago, I would have thought it would have been operated, and time set, etc. It had a bad touchpad and control module. I did not contact Pulte.

The process and treatment from personal is awesome. Great example of Pulte pride and practice. A few finishing problems have notched my rating down a bit but otherwise Pulte’s reputation is still great with me.

Overall, we are happy we bought our home from Pulte. They generally make the home buying process easy. We had some challenges with delays. Our home was delayed about 4 months due to issues Pulte had with contractors. Unfortunately, this is common in the trades and it is something to expect. There are some minor things about the house that we had to have fixed such as a leaky shower, broken doorbell. But overall, the build-quality is great. Buying a home is a stressful process. While it will never be perfect, Pulte made it much easier.

Very nice buildings and surroundings.

Pulte's communication throughout the buying and building process was exceptional. We always knew the latest status and provided with opportunities to visit a representative in person to view the progress. While the home was of reasonable quality, the details in the workmanship was not great. It seemed the finishing touches were done in haste and we had to make several service requests to fix or refinish. The responses to the service requests were super quick.

The Estates at La Cuentista come highly recommended! From the super convenient and highly commutable location to the quality of the build and our amazing construction manager, Eric... We cannot say enough great things! As with any new Pulte build, you can customize from the ground up or you can fall upon a great deal with a move in ready spec-home. No matter which way you go, you will be amazed by the thought and workmanship put into the build. All Pulte homes in our community come with an open, spacious floor plan and living area to accommodate any size family as well as a great space for entertaining. Pulte uses quality materials and contractors as high end finishes and offers a superior warranty. I was skeptical about getting warranty work done after our close date but I am amazed with the simplicity and commitment they have in ensuring everything is perfect. Becky is our contact for warranty work and she is extremely prompt to respond to our concerns and always follows up to ensure open items are taken care of. Our kitchen has ample counter and cabinet space and the bathrooms are also nicely appointed with countless finish options. Two of my favorite standard features about are home are the high ceilings (total jaw-dropper) and the Taexx Pest Control lines. If you've never heard of Taexx but hate bugs inside the home, look it up and you will be impressed! And the topper of it all, La Cuentista is a gated community so it's super safe, quiet and impeccably clean! It is also close to a number of top rated public and private schools. Pulte Homes did a phenomenal job with this community! We absolutely love our new home and recommend you check out the models before you make a decision to purchase anywhere else in town! ... More

They build on time and delivered a quality home as promised and nice to work with Pulte

Our overall home buying experience was great. The build quality is great, we purchased a town home that was built as a model home, so it had been completed for a bout a year before we moved in. It was reassuring that home had sat through a year’s worth of Western Washington weather and did not have any issues. We had a 3rd party home inspector inspect the house and there were no major issues found. The site construction manager Jeff, was very helpful through out the entire process. He met with us for our pre closing inspection walk through and explained all of the features of the home and the attention to detail that went into every phase of the building process. Jeff was quick to answer all of our questions and continued to check in with us after we closed and moved in to make sure there were not any other issues that were discovered. Our house was 100% complete and move in ready on our closing date. ... More

Overall happy with our experience.

Thank you Pulte team for the great work!!!

I purchased this home in good faith and that their would be a clear line of communication throughout the whole process when it came to any issues. At first things look promising and was assured if any issues occurred they would be resolved in a timely manner. The overall home is good, but the quality of the material used and workmanship lacks. Example if you spray the home walls or doors, but touch up common area spots with a brush or roller its noticeable. Another issue is touching up spots with multiple coats of paint leads to it just pealing off especially in areas where there is friction like doors and door frames. Quality of material like the trim lacks in common areas. Example using trim pieces with noticeable chips and dents and not fixing/filling in or using quality pieces makes common areas look bad. I closed on 09/23/24 and moved in 10/26/24. Giving the builder and their team time to address the issues. I have had floors, doors and trim fixed due to water leaking into the home, but the work has not been finished. Its been 2 weeks since and no communication/follow up has been received even after contacting the builder. I understand things will occur over time, but leaving unfinished work is not good business or practice especially when there was no follow up. It has been one week since moving in this home and I find more workmanship and materials issues than anything else. I appreciate Pulte providing this additional survey as previous surveys I completed were given better ratings, but as things progressed, I am glad I have the opportunity to provide additional feedback, ... More

Issue after Issue, from the heat not working to the doorbell and garage door opener not working. How did the house pass inspections??? I will hire an inspector to find what else is wrong.

Called in 2 issues so far and builder refuses to come and take care of issues, making excuses to refuse taking care of warranty work

The sales team and project managers are great, but things went downhill after closing. The quality of vendors/trades used to work on this home were of a low quality. The drywall is sloppy, my slider leaks/is missing panels to keep insects out and there is debris on top of all of my cabinets. There is paint all over my carpet and upstairs window exteriors. The warranty representatives are not helpful. I work in the home building industry and truly disappointed in my experience.

The beginning and end of the experience was great. I had a great time working with our initial sales agent and the build quality teams. My house is well made and everything was documented and covered properly, I felt like I knew my home before I walked in and closed and I feel happy with what I got out of the process. That said, there was considerable churn during the middle of the process. The mortgage team (who was also fantastic) didn’t have clear communication from the sales team on when the property would be ready and the initial timelines the sales team gave us were very off. I know that this is part of any builder home process, but the sales agent we worked with changed several times and it wasn’t until several months had passed our initial ready date that things started to iron out and become clear. To reiterate, on the whole I am very satisfied with how this process was handled due to the end result - I got the home I wanted. It’s the details in between that sort of made it more stressful than it needed to be. ... More

Thought Pulte was a better builder. My opinion…. Texture walls are terrible…. No linen closet in my model…..only the most expensive package comes with a cabinet over the refrigerator….,landscaping is atrocious.

Was not able to do final walk through. They were very fair completing repairs.

The home buying experience was easy. After I moved in, it was a different story. The first few days identified several issues with the brand new home not being ready for me as I was assured it would be. Dishwasher not connected, washing machine and dryer not connected, water heater not programmed. A/C not working in half the house because they did not open the vents in the attic…when the tech went into the attic, we also discovered the lights had been left on. Other issues: caulking missing in corner of living room and I had a red ant invasion and had to have an exterminator. Google doorbell installed by a Pulte vendor but not with the right transformer so it won’t ring inside the house (3 weeks since reporting it and I am waiting for repair). Two ceiling fans have high pitch squeals and have to be replaced. Very disappointing and frustrating experience. ... More