Pulte Homes Reviews in Charleston, SC

We were very satisfied with our experience. Our sales consultant, Emma was great and our Project manager, Henry listened to each of our concerns and tended to our issues.

We bought our home in a short time frame after visiting during Christmas. At that time we had to return overseas and trust Pulte throughout the build process to clearly communicate and provide updates as the home was being constructed. When we returned 7 months later the house was nearly done and we were certainly satisfied with the communication and updates via: photos, videos and emails during the build. There have been small issues throughout but Pulte has been responsive and made things right. This is our 3rd new build and by far our best experience. I would certainly recommend partnering with Pulte. ... More

Garrett truly made our experience a 10/10. We could not have done it without him. Even after our close, he has been there to help us every step of the way!

We had a very easy time choosing this Pulte home. It’s perfect for us. The price was right, quality is better than other homes we looked at and Ryan was east to work with, always quick to respond with great communication skills. Thank you Ryan and Meghan! You were wonderful to work with.

Buying a new home has many expectations based upon what one pays and the quality of that purchase. We were shocked with a new home with no finish out on the garage, no gutters in a heavy rain area, no fans or light fixtures, no finish out on the laundry room and a new home with wire racks in all closets (very cheesy at best.) All of this will cost us $12K or more, . While we fully understand what you may call a "spec home" yet you seem to take advantage of what you provide to a new home owner.

Please text instead of talking to a person .Make sure you take more time to walk around your house.

The only positive thing I can say is our sales manager Sam was amazing! He answered all of our questions and more and was very knowledgeable! Besides that our build was littered with issues and now being in the home a few months still experiencing issues. The quality that we received compared to what we paid for is atrocious! I have a very long list of issues but I'll name off as many as I can. We closed without there being a smoke detector on the first floor that wasn't solved until weeks later. None of the cabinets or floors were covered during the build and are scratched and had paint on them. We were told to fix this by using a brown sharpie instead of Pulte replacing them. The quality of the concrete is the worst I've ever seen. There are swirl marks in the driveway, the porches are not remotely flat, they weren't cleaned after the build, and the garage floor was so bad that they had to put Ardex on top which is only a temporary fix. The landscaping is not flat and has holes all over and one side of the backyard floods even though we were told it was fixed. The kitchen sink was scratched up when they had the cleaning crew come in and we are not able to get those scratches out and Pulte refused to replace it. The trim around all the windows and doors are scratched, not straight, or we're not sanded before hand. Our wood stairs were stained very poorly and was not stained uniformly. The subcontractors they had come in to fix the mistakes were incompetent and had no idea what they were doing. We had an exposed outlet. The lights in the ceiling were not installed properly. After closing we found there was no insulation above half our home. And the list of things wrong go on and on. We have talked with multiple Pulte neighbors and they have also expressed their frustrations with sub par quality. I would highly discourage anyone from buying from Pulte! We will NOT be buying another Pulte Home. ... More

Pulte’s reputation for home options and quality, along with their timely communication made our home purchase process simple and low stress.

large disconnect between builder and HOA. Still no-one can tell me who is responsible for providing the HOA with a listing of new residents so we can make sure we receive latest info, i.e. gate closures, operation of access cards, guests requirements when gates are closed, names of residents in the access directory, etc. Initially Jonah was spot on with responsiveness to our questions and problem solving. currently he has been non-responsive.

So happy about our new home and how beautiful it is.

We are very happy with our new home. The build team did a great job. Any minor issues that needed to be corrected were taken care of expeditiously. We have been in our new home a month now and can't be more satisfied with the quality and craftsmanship.

Construction manager takes copious notes when you first move I , then they never fix anything. Not one thing had been fixed from the pre-move in or post move-in 30-day period. Nothing. Period.

Great builder and best experience possible.

Everyone we have dealt with at Pulte Homes has been ultra professional and helpful. Alexandra, Jonah, and Anne-Mischoe make a great team!

The home we purchased was a spec home. It included many upgrades and overall beautiful. There have been some minor issues and some workmanship issues. The response of the team dedicated to our issues has been exceptional. They seem genuinely concerned about us as homeowners and committed to repairing all issues, small and large, in an effort to completely satisfy us.

Pulte originally offered lots first come first serve. When we looked to buy property we were informed that we would need to bid on the property. We learned that we were bidding against ourselves so we didn’t want to lose the opportunity to live in the community. Pulte has since dropped this practice. Regardless we love the home and community

Pulte built us a beautiful house. The process was easy and inclusive. I would highly recommend anyone to Pulte

I am shocked at the lack of quality in the workmanship of my new home. I have a long list of items that I should not have to contact the builder to fix. It's a matter of thoroughness, which Pulte does not follow at all.

Check over everything closely. The contractors do average work and will try and hide their mistakes.

I have had considerable issues during the build. Some just normal things that are expected during construction ,and others quite surprising lapses by sub contractors and even planning by land architect or engineer. while I will not list every issue suffice it to say electrical , and HVAC subs were subpar . Two months after closing and we are still working on the punch list. That said, Jack. D., our construction Manager is the sole bright spot in this process. Personable, knowledgeable and available, as well as responsive he has been able to resolve most issues except the fact we can not put our cars in the garage because of the design of the driveway(9ft long) and the radius available to turn into the garage which forces us to drive on the neighbors lawn to park in the garage! Overall ,the home has been well built, thanks to our private inspector who pointed out issues along the way and Jack D. who dealt with them as construction advanced. ... More

I had a terrible experience dealing with Pulte. I got the run around for months about a drainage issue in my backyard, it was so bad you couldn’t literally put a canoe in the water. Pulte representatives didn’t want to spend the 2,000 dollars to have French drains put in to fix the issue. Somehow they were able to look at us with a straight face and say there was no issue. The lack of integrity and honesty was nothing I have ever seen before in any buying experience. This is the third home I have built and it was by far the worst experience.It was exhausting to deal with, but after months of back and forth and having multiple professionals come to our lot, they finally gave us a credit to fix it on our own. ... More

The Sales and Construction Team at Sea Island Preserve did an outstanding Job! If you are lucky enough to be paired up with Emma in Sales and or Jamie in Construction, you can sit back, relax, and enjoy the new home building experience. Both team members are great at conforming to the customers communication desires, and communication is where it all starts. They were there to provide us with feedback, answer questions, as well as keeping us in the loop with our builds updates and information from pre-construction through closing. It was a pleasant experience from start to finish and was enlightening to know that we were in good hands during major life event. ... More

We have experienced many issues that are concerning to say the least. We are 45 days post close and we still have many items that have not been addressed on our punch list prior to closing. When we closed on our house, the home had a lot of areas still to fix which they assured us would be addressed. We pointed out items many weeks prior to close which were not done until weeks after close. A lot of cosmetic issues including trim work, paint. Issues with chips in cabinets, flooring. Our project manager missed the meetings Pulte promises to have including pre-drywall. Communication was us constantly asking for an update. The day we closed, our home was dirty and they knew there were issues on the closing day, looking back it is kind of numerous that we didn’t get the welcome home sign and pictures that others did, We love the neighborhood but the quality of the house is definitely not up to the price we paid for it. Maybe once all the items get fixed it will feel like the home is up to the value we paid, but I should not be 45 days post close still waiting. ... More

Follow through and communication poor

Pulte Group sells under multiple names - at least five other than Pulte Homes. We bought a spec home that was already under construction. Consequently, we were able to modify some attributes of the home, but not others as they basically assemble a "package" for the construction of each home. The salesman was very helpful in securing some of the modifications we desired, but he was unable to achieve others such as upgraded kitchen appliances and changing tub/showers to showers. We did not fully understand these two issues as the house was at the stud level and up-charges were not an issue. The Project Manager was most informative and accommodating starting with the initial walk-through issues until it was time for the warranty group to take over about two months later after closing. Some of the building materials could only be described as "cheap" such as stair hand rails and other woodwork. Some of the workmanship was also subpar. Please be aware that our home was being built during supply chain disruptions and the trades workforce was unreliable. At least three different builders were in our neighborhood and we understand that the trade subcontractors regularly rotated between the builders. These two items greatly affected their product. ... More