Pulte Homes Reviews in Charlotte, SC

The closing felt rushed, and within the first week I encountered several issues: a broken master bedroom door, a laundry room door that doesn’t open or close properly, poorly finished window painting, and an HVAC system that wasn’t functioning as expected. The builder’s response has consistently been, “Report any issues and we will fix them,” but many of these problems should have been caught during a thorough pre‑closing inspection. A new homeowner shouldn’t have to discover basic defects after moving in. I hope the builder invests more time in quality checks before handing over homes. For anyone purchasing, I strongly recommend doing a detailed walkthrough and ensuring all concerns are addressed before closing. ... More

Clear process throughout. We are so happy in our new Pulte home!

Matt, Steve, Chris, and Lisa are great to work with. Any issues have been quickly addressed and resolved.

The loan team was really hard to work with, communication was not good and the platform set for it all was not used as it should, we ended up having to email paperwork twice, three times, four times over and over. The construction coordinator was great is kind and takes his time to explain things, however the finishing of the house had too many details that we taped blue and were not actually always fixed, we still have stuff that weren’t adjusted but he has done great communicating and trying to take care of it.

Its been Difficult for Me from the Beginning to the End and Still having Issues.Ive NEVER DELT WITH SUCH WHAT IS REALLY GOING ON WITH THIS ENTIRE GROUP

An issue outside of Pulte’s control prevented the builders from completing the final touches on our home, but Wayne ensured that all remaining open items were resolved.

For a half million dollar house, I am greatly disappointed. I had high hopes that Pulte would build us a quality home and what we have encountered thus far is the opposite of quality. There are sections of our drywall that look like a toddler was set loose with mud and they called it a good day. Paint haphazardly applied (literally, it appears as though somebody spilled a substantial amount of paint on the floor in our downstairs powder room and couldn’t be bothered to clean it all up- I am still scraping paint out from in between my floor boards). Some of the worst finishes especially when it comes to smooth corners in drywall. The plumbers couldn’t be bothered to install the master shower pan correctly, so we had to call them out to repair the horrendous creaking and CRACKING when we tried to shower. The tile in the master shower has so many chips, like a sharp saw blade wasn’t available in our tile install day. And don’t get me started on the masonry outside. The mason on duty that day apparently was absent on the “make sure you mix pallets so that color variations blend” day because we have a 5-foot stripe running right down the middle of our house. I will never purchase another Pulte home again. ... More

What started as a very positive experience with sales and the design studio became more challenging once construction began. We encountered ongoing issues with follow-up, communication, and workmanship throughout the build. As a frame of reference, this is our third home and first new build. We selected most upgrades offered in our model and through the design studio. Despite being actively involved throughout the process, the overall quality did not fully meet our expectations, an experience we have since learned is shared by other Pulte homeowners in the area. While we are happy to be settling into our new home, we feel the value did not align with the investment. ... More

Great living experience in my new home thank you

I had a great experience with Pulte for my new construction home from the initial sales office meeting to the final home walkthrough.

No complaints at all.

The initial sales experience was positive, with assurances of exceptional quality throughout the home build. Unfortunately, post-closing reality has been significantly different. Within three weeks of occupancy, major and minor flaws stemming from poor workmanship have become evident. Issues include, but are not limited to: failure of the tankless water heater, a severely loose kitchen faucet, and several clear footprints visible on the concrete patio floor after recent rainfall. The overall quality of workmanship is deeply disappointing. We purchased a new home specifically to avoid the persistent maintenance issues of an older property, but we are now discovering new defects daily. We advise future buyers to secure a third-party home inspection, as the builder's claimed daily inspections appear to be insufficient. ... More

from the broket to lender and contractor, everyone are all professional, friendly and accomodsring.

Lee and Patrick were great with helping me understand and celebrate every milestone of the build. They made it a great experience.

Our primary concern is the poor build quality and finishing of our new home. Many issues we reported before closing were only temporarily fixed, and several patches have already come apart, with no response from the construction manager on the items they agreed to address after closing. In addition, we were disappointed by the misinformation from the sales manage - such as being told no price adjustments were given to buyers after a base price reduction, while we later learned that other residents did receive blinds or small adjustments. Overall, the way both the construction and sales teams handled our concerns during the closing process left us dissatisfied. ... More

The quality of workmanship leaves a lot to be desired. Further, for a brand new home, the place was very dirty upon move-in. Lacking an attention to detail for sure. We have daylight showing beneath main doors to the outside and between the siding slats in the attic. This can't be energy efficient as advertised.

Can’t wait until the entire development is finished, such a peaceful and beautiful area! Houses are nicely made.

I believe what we got is a spec home, sold as is built as someone dropped. We faced number of challenges since we moved in and customer service personnel seem to be more of a co-ordinator rather than owning up to service the needs. Issues identified on hardwood flooring was coordinated with manufacturer who apparently said they don't cover the issues reported although it was acknowledged as an issue. An AC sensor along with thermostat that was supposed to be installed was never done, so the cool/heat is inconsistent. AC service company visited thrice to fix basement issues correcting issues caused by previous service person settings. And other issues reported were addressed with delays. For a such price and supposedely a premium offering, I was hoping Pulte would do its best (this is my second Pulte home). I strongly feel like many of those specifications were dropped since the original buyer dropped and hence we are the mercy of now relying on this service model to report, fix each and every single thing. I am not sure how to escalate or report this to Pulte management team.. ... More

There where several issues that I encountered along the process of purchasing my second pulte home.

We had a great and hassle free experience with our new home purchase. Eric with sales and Dustin with construction did an amazing job. Would highly recommend.

Nothing to share at this time

Shared several times my feedback .again doing that. Worst experiencr with sales. Rude behaviour by Mr Ryan who represent himself as all in all of canon run Bad experience experience with mortgage . Would have got much cheaoer rate if loan advisor would hv been good

Trying to get things done after I moved in I was ignored. So if this is about reputation you are trying to get it’s not what I experienced. Thank you!

We have had a great experience with our new build in Kinsdale in Indian land! Lee was amazing with being very informative with all questions. Our construction manager Scott was also super good! We couldn’t have asked for anything more, very happy with our new home

Overall, the process was smooth. I found Pulte Mortgage to be difficult to work with. Their inquiries were on the verge of being excessive. I had a big disappointment with my flex room which was supposed to have doors and they weren’t installed. After my complaints I was given the doors and I agreed to pay for the installation which was a mistake on my part. It was their mistake so everything should have been covered; I brought the issue up with the builder but his attitude was that they wouldn’t agree to pay since I had been foolish enough to agree although he didn’t say so. Live and learn. The builder Scott was great; he even moved my air conditioning unit to the other side of the house when I mentioned that I m a light sleeper. Scott gets a 10 but the sales office caused my issue with the doors mentioned above. He helped me by requesting a new tree for my front yard since one had died due to underwatering. ... More